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ABOUT THE SHOW
Ron Thurston, the best-selling author of RETAIL PRIDE, has a question for
leaders who are inspiring excellence in their frontline teams: “What do you
do... differently?"
FRONTLINE FRIDAYS WITH RON THURSTON is where retail and hospitality change
makers get candid on leadership strategy and personal career growth.
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Listen
The Role of Retail in Elevating Luxury Hospitality
With Nailah Nash Director of Retail, The Ritz-Carlton, Amelia Island
Listen
The Radical Shift In Restaurant Training
With Ashley Helkenn Senior Director of Training, Bonchon
Listen
Is Mindfulness Retail’s Missing Piece?
With Fil D'Urbano Chief Leadership and Mindfulness Officer, Ardene.
Listen
Balancing Creativity and Operations in Retail Design
With Brandon Lee Creative Director & Owner, Brandon Lee Designs
Listen
Building Ride or Die Customer Relationships
With Lance Orso General Manager, Dallas Harley-Davidson
Listen
Honest Coaching Advice Nobody’s Giving You
With Kate Sargent Founder & Principle, KJS Career Coaching & Consulting
Listen
Small Changes That Make a Big Difference
With Jo Cox & Jennifer Steichen Regional Manager of Retail & VP of Retail, Blu
Dot
Listen
Store Visits that Catapult Retail Careers
With Yolanda Vega Director of Stores (Southeast & Central US), Zadig&Voltaire
Listen
Addressing Bias in Retail Decision-Making
With Michelle Emery Former VP of Diversity, Equity and Inclusion, Macy's
Listen
Hiring For Potential, Not Credential
With Sherrica Hill Director, Solutions Design & Delivery, Jobs for the Future
(JFF)
Listen
Running Your Perfect Pilot Project
With Michael Saldaña Senior Retail Operations Manager, UNTUCKit
Listen
Finding Career Growth When You Feel Stuck
With Brian Librach Author of "The Retail Leader’s Roadmap"
Listen
Becoming the Mentor They Need to Succeed
With Laura Ravo Retail Guru, Executive Coach, Author
Listen
Inspiring the Next Wave of Retail Talent
With Kelly Anderson Retail Director, Akris
Listen
Embracing Vulnerability in Modern Management
With Payton McFaden Director of Global Sales Operations, Peloton
Listen
Asset Protection’s Key Role in Modern Retail Leadership
With Khristopher Hamlin VP of Asset Protection, Retail Industry Leaders
Association (RILA)
Listen
Developing Your Authentic Leadership Style
With Matthew Goodfriend Sr. Manager of Learning & Development, GameStop
Listen
Visual Merchandisers as the New Keepers of Company Culture
With Adimika Jaia Owens Brand Experience Executive (Floor & Decor, Forever 21,
Bloomingdale’s)
Listen
Building True Community Among Your Retail Teams
With Paula Angelucci District Director, Adore Me
Listen
Fostering Proud Frontline Career Paths in Retail & Hospitality
With Samantha Rubino Director Training & Communications, Pollo Tropical
Listen
The Role of Retail in Elevating Luxury Hospitality
With Nailah Nash Director of Retail, The Ritz-Carlton, Amelia Island
Listen
The Radical Shift In Restaurant Training
With Ashley Helkenn Senior Director of Training, Bonchon
Listen
Is Mindfulness Retail’s Missing Piece?
With Fil D'Urbano Chief Leadership and Mindfulness Officer, Ardene.
Listen
Balancing Creativity and Operations in Retail Design
With Brandon Lee Creative Director & Owner, Brandon Lee Designs
Listen
Building Ride or Die Customer Relationships
With Lance Orso General Manager, Dallas Harley-Davidson
Listen
Honest Coaching Advice Nobody’s Giving You
With Kate Sargent Founder & Principle, KJS Career Coaching & Consulting
Listen
Small Changes That Make a Big Difference
With Jo Cox & Jennifer Steichen Regional Manager of Retail & VP of Retail, Blu
Dot
Listen
Store Visits that Catapult Retail Careers
With Yolanda Vega Director of Stores (Southeast & Central US), Zadig&Voltaire
Listen
Addressing Bias in Retail Decision-Making
With Michelle Emery Former VP of Diversity, Equity and Inclusion, Macy's
Listen
Hiring For Potential, Not Credential
With Sherrica Hill Director, Solutions Design & Delivery, Jobs for the Future
(JFF)
Listen
Running Your Perfect Pilot Project
With Michael Saldaña Senior Retail Operations Manager, UNTUCKit
Listen
Finding Career Growth When You Feel Stuck
With Brian Librach Author of "The Retail Leader’s Roadmap"
Listen
Becoming the Mentor They Need to Succeed
With Laura Ravo Retail Guru, Executive Coach, Author
Listen
Inspiring the Next Wave of Retail Talent
With Kelly Anderson Retail Director, Akris
Listen
Embracing Vulnerability in Modern Management
With Payton McFaden Director of Global Sales Operations, Peloton
Listen
Asset Protection’s Key Role in Modern Retail Leadership
With Khristopher Hamlin VP of Asset Protection, Retail Industry Leaders
Association (RILA)
Listen
Developing Your Authentic Leadership Style
With Matthew Goodfriend Sr. Manager of Learning & Development, GameStop
Listen
Visual Merchandisers as the New Keepers of Company Culture
With Adimika Jaia Owens Brand Experience Executive (Floor & Decor, Forever 21,
Bloomingdale’s)
Listen
Building True Community Among Your Retail Teams
With Paula Angelucci District Director, Adore Me
Listen
Fostering Proud Frontline Career Paths in Retail & Hospitality
With Samantha Rubino Director Training & Communications, Pollo Tropical
Listen
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MEET YOUR HOST
RON THURSTON
Ron Thurston is on a lifelong mission to celebrate, elevate, and empower the
retail industry and its people.
In 2023, he co-founded OSSY, a full-service agency platform that connects
retailers, candidates, and solution providers to create thriving retail careers
and businesses.
With over 30 years of experience leading retail stores and operations for
America’s most prominent brands, such as Gap, Saint Laurent, Apple, Bonobos, and
INTERMIX, Ron has developed a deep expertise in retail strategy, management, and
innovation.
Ron is the author of RETAIL PRIDE, an Amazon bestseller that inspires retail
professionals to take pride in their accidental careers. He hosts the RETAIL IN
AMERICA podcast and tour, where he traveled across the country in an Airstream
trailer in 2022-2023 to discover and share the untold retail success stories and
the incredible people behind them.
Ron’s work has set him up as one of the most influential voices in retail and
retail tech, and he serves on the Advisory Board of YOOBIC and several emerging
retail technology platforms, including Ometria, Reflex, and Vendoor.
PROUDLY PRESENTED BY
YOOBIC
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businesses and enterprises around the world. Our mobile app gives business
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learn, and work — all in one place, right in the palm of their hand. Check out
what YOOBIC can do. And follow YOOBIC on LinkedIn to join our global community
of frontline leaders.
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YOOBIC creates a better everyday working experience for frontline teams while
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