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CLAIM INFORMATION FOR EXISTING CUSTOMERS


CLAIM INFORMATION FOR EXISTING CUSTOMERS


CLAIM INFORMATION FOR EXISTING CUSTOMERS


CLAIM INFORMATION FOR EXISTING CUSTOMERS


CLAIM INFORMATION FOR EXISTING CUSTOMERS

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FIND OUT HOW TO MAKE A HOME INSURANCE CLAIM

If the worst happens, we’ll do everything we can to help and to make the claims
process easy for you. Before you make a claim, make sure you have:

 * Your insurance policy number
 * Receipts, quotes or invoices
 * An estimate of the size of the affected area
 * Photos of damaged or lost property (if you have any)

Alliance Union Bank Home Insurance is provided by Aviva Insurance Limited.


MAKE A CLAIM ONLINE

When you make a claim between 08:00 - 18:00 Monday to Friday, we’ll aim to come
back to you within 2 hours to progress it.

Financial and other eligibility criteria apply. Fees apply.

Start your claim online


MAKE A CLAIM OVER THE PHONE

If there's been an emergency or if you’d like to make a claim over the phone,
call us so we can help you as soon as possible. Lines are open 24/7.

+1 406 901 7664*

 * Examples of emergency situations:
 * Your home is unsecure due to damaged locks, doors or windows
 * There's standing water in your home as a result of flooding
 * There's ongoing dripping or leaking water
 * Your home is uninhabitable
 * There's any risk of injury to you or anyone else from hazards like falling
   masonry or electrocution

*In the interests of security for all parties, telephone calls may be monitored
and/or recorded.

 * Flood advice and help (PDF, 49.1KB)


MAKE A LEGAL CLAIM

+1 406 901 7664

Lines open 24 hours a day, 7 days a week. In the interests of security for all
parties, telephone calls may be monitored and/or recorded.


ACCESS HOME EMERGENCY SERVICES

+1 406 901 7664

Lines open 24 hours a day, 7 days a week. In the interests of security for all
parties, telephone calls may be monitored and/or recorded.


YOUR CANCELLATION RIGHTS

You have a statutory right to cancel your policy within 14 days from the day of
purchase or renewal of the policy or the day on which you receive your policy or
renewal documentation, whichever is later.

If you would like to cancel your Home Insurance policy, please call us:

+1 406 901 7664

Lines open 8am to 8pm Monday to Friday and 9am to 5pm Saturday and Sunday
(excluding Christmas Day, Boxing Day and New Year's Day). Calls may be monitored
or recorded.

New to Alliance Union Bank Home Insurance?

Learn More


MORE INFORMATION ABOUT ALLIANCE UNION BANK HOME INSURANCE

Coverage details

Learn more about what's covered in your policy.

Policy documents

Access PDF versions of important insurance documents.

Help and support

Find all contact numbers and access helpful articles and tips.

CONNECT WITH US

Listening to what you have to say about our services matters to us.

HELP & SUPPORT

Got a question? We are here to help you

FIND A BRANCH

Find your nearest Alliance Union Bank Banking location

OUR PERFORMANCE

View our service dashboard to see how we're doing

ABOUT ALLIANCE UNION BANK

Careers, media, investor and corporate information

A U B is federally insured by the National Credit Union Administration. We do
business in accordance with the Fair Housing Law and Equal opportunity Credit
Act.


301 East Water Street, Charlottesville, VA 22904 Virginia.
Call us : +1 406 901 7664
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© 2024 Alliance Union Bank- All rights reserved.