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New in Analytics Hu...
 * All Topics
   
 * New in Conversation Hub
   
 * New in Knowledge Hub
   
 * New in Analytics Hub
   
 * New in Composable Experience Platform
   
 * Webinars
   


   
 * Home
   
 * New in Conversation Hub
   
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 * New in Analytics Hub
   
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HomeNew in Analytics Hub


NEW IN ANALYTICS HUB

The eGain Analytics Hub delivers connected, omnichannel analysis across all
customer touchpoints enabling businesses to measure, manage and optimize all
aspects of their customer interaction operations.

From a single platform, the reporting and analytics needs of supervisors,
analysts, ops teams, scheduling teams and managers are comprehensively served. A
rich library of reports and dashboards provide real-time and historical analysis
of contact center operations, self-service, digital interactions and customer
journeys.  With an intuitive report builder and a range of powerful
visualizations you can quickly and easily create and share dashboards that
deliver relevant insights at a glance.

You can quickly and easily access your favorite reports pre-saved with your
chosen filters and parameters, schedule them for regular email delivery or
extract them and view in your BI tool of choice. Drill though capabilities
enable you to move quickly from high level summary to low level detail or from
insight to action with powerful contact center resource management tools.

To view detailed descriptions and see demo videos of the new capabilities in
Anaytics, select a topic.

   
 * Analytics Platform & User Interface
   Updates to Analytics dashboards, gadget administration tool and new reporting
   options.
   
 * Knowledge and AI Analytics
   Analytics for AI now offers deep insights into how customers, agents, and
   virtual assistants are interacting with AI-powered guidance.
   
 * Digital and Messaging Analytics
   All new dashboards and reports for eGain VA; new metrics and reports for
   digital channels.
   
 * Contact Center, Unified Communications and IVR Analytics
   Cisco Unified CCE and Unified Communications Manager Resource Management, and
   Analytics for Amazon Connect.
   
   
   







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