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Symphony is now SYKES Digital Services.Visit our new website
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SYMPHONY IS NOW SYKES DIGITAL SERVICES

We’re thrilled to announce that we are now part of SYKES Digital Services – a
digital transformation specialist focused on Automation, Self-Service, Insight,
Analytics, and Digital Learning. Read the Press Release.

VISIT OUR NEW WEBSITE

REDESIGNED EXPERIENCES

Digitize and personalize customer and employee experiences by reengineering core
business processes.

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SUPERCHARGED WORKFORCE

Reduce costs and bottlenecks by digitizing processes and leveraging an always-on
workforce.

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UNTAPPED
VALUE

Mobilize data and analytics to drive continuous improvement and deploy
automation to augment human interactions.

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REIMAGINED
WORK

Continually improve efficiencies by monitoring and managing human and machine
performance.

Read More




THE PROVEN ORCHESTRATOR IN THE FUTURE OF WORK

Symphony is a pioneer in Intelligent Automation uniquely positioned to reimagine
work across the front, middle and back offices. We have unparalleled experience
in delivering results at scale.

CONSULTING

We shape our clients’ future by combining business insights with a deep
understanding of how technology can transform customer and employee experience.

IMPLEMENTATION

We deliver significant value through a robust methodology and proven expertise
with more than 300 successful deployments.

MANAGED SERVICES

Our team supports and operates processes, technology, and infrastructure as a
service, with quality and continuous improvement embedded into all facets of
operations.

Explore Our Services


WE DELIVER RESULTS OUR CLIENTS ARE PROUD OF

1M

Hours returned to the client annually

$229M

Reduction in bad debt provision

667%

More work achievable

97%

Reduction in manual work

20%

Increase in capacity per FTE

$50M

Identified annualized value back to the business


BROWSE CLIENT SUCCESS STORIES

 * Automated 100,000+ transactions monthly
 * Achieved 165% ROI over 3 years
 * Delivered improved strategy for better customer retention

Read Now



POWER UP YOUR DIGITAL OPERATIONS

Successful programs continually transform through a combination of
human-centered design and technology in four phases.


REDESIGN CUSTOMER & EMPLOYEE EXPERIENCES

Simplify and re-design tools, interfaces and business processes to enhance human
interactions and experiences.

 * Focus on creating frictionless human experiences Look to chatbots, ML and AI
   to create more meaningful and timely interactions.
 * Standardize data flows and create a structure for information flowing across
   the business.


SUPERCHARGE YOUR WORKFORCE

Integrate Machine Learning & Assistive Technology (e.g. Co-Bots) to augment your
human workforce.

 * Move beyond the quick-wins often found through simplifying and automating
   processes to the next level of transformation – Human and Machine behavior.
 * Expedite complex decision making through Machine Learning.
 * Deploy digital workers to listen to customer service interactions and offer
   real-time information.




CREATE ENTERPRISE-WIDE EFFICIENCIES

Leverage a Digital Workforce to automate repetitive, mundane tasks and to drive
efficiencies across the business.

 * Deploy digital workers (automation) to handle high-volumes of repetitive work
   – freeing up your people to focus on more cognitive tasks.
 * Look to tools like RPA and RDA to handle greater volumes of work without
   additional strain on resources.
 * Use the exhaustive output to quickly analyze performance, flex up or down
   resources and discover areas for improvements.


REIMAGINE HOW WORK IS DONE

Optimize teams, structures and re-imagine work to continually improve
performance.

 * Ensure maximal returns by creating the necessary infrastructure to
   effectively manage and continually improve.
 * Evaluate program effectiveness and seek to answer the question, “What next?”
   What tools will improve performance, what is the data indicating about
   processes, how do we deliver further value to our people and our customers.


Get In Touch


AWARDS

HfS delivery of value

GSA digital champion of the year

UiPath regional partner innovator

Blue Prism implementation and best practice leader




WE ENABLE BUSINESS LEADERS TO HARNESS THE POWER OF INTELLIGENT AUTOMATION.

Get Started Now
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RESOURCES

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 * YouTube

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