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vchimpanzee
Contributor II
Message 1 of 7
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01-04-2020 08:47 AM
HOW TO STOP WINDOWS DEFENDER FROM BLOCKING SOFTWARE?
The advice I was given on a respected web site was to disable McAfee, download
the software I want, and then tell Defender it is all right. At some point
McAfee has to be working again but I'm not sure when that is.
When I try to follow the directions given on the same respected web site for
telling Defender to ignore the problem software, all I see is that i am
protected by McAfee and it doesn't give me a way to do anything with Defender.
Me too
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6 Replies
Madhan
McAfee Retired
Message 2 of 7
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01-04-2020 09:19 AM
RE: HOW TO STOP WINDOWS DEFENDER FROM BLOCKING SOFTWARE?
Hello @vchimpanzee
McAfee doesn't conflict with Windows Defender. When you access Defender after
McAfee is installed, it should show that McAfee is protecting the machine. The
information that was provided on a website you have stated is not legit. Please
ignore that information.
Also, to let you know that McAfee wont block any files or applications from
downloading. In case, If you have any problem in downloading files, please let
us know so that we can help you sort the issue.
Regards,
Madhan M
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vchimpanzee
Contributor II
Message 3 of 7
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01-04-2020 09:33 AM
RE: HOW TO STOP WINDOWS DEFENDER FROM BLOCKING SOFTWARE?
I went back and read the advice. The person told me to tell McAfee, not
Defender, to accept the software once I made it work again.
This was the advice I was given about Defender and what I mentioned above was a
reply when I told them the other advice wouldn't work.
https://support.microsoft.com/en-us/help/4028485/windows-10-add-an-exclusion-to-windows-security
The problem with this site is it doesn't provide me with a way to list
exceptions. When that screen is supposed to come up, I am told McAfee is doing
everything. Still, when I try to download the software, I get a message from
Defender.
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vchimpanzee
Contributor II
Message 4 of 7
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01-04-2020 09:44 AM
RE: HOW TO STOP WINDOWS DEFENDER FROM BLOCKING SOFTWARE?
Actually, this time I didn't get the Windows Defender message. I downloaded the
software so I would get the message so I could report it to someone. I don't
know if I was successful but I don't see the message anywhere.
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vchimpanzee
Contributor II
Message 5 of 7
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01-20-2020 08:53 AM
RE: HOW TO STOP WINDOWS DEFENDER FROM BLOCKING SOFTWARE?
I got a message asking whether I found the solution. I have no idea what
worked. The person who updated the software that Defender was blocking said he
made sure Microsoft would accept it. That didn't necessarily solve the problem.
I don't know what did or if I was just successful in getting around the problem.
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sivasubramanian
Moderator
Message 6 of 7
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01-25-2020 05:29 PM
RE: HOW TO STOP WINDOWS DEFENDER FROM BLOCKING SOFTWARE?
@vchimpanzee
In order to help further we request you to share the screenshot of the error for
the software download which is getting blocked by Defender. Also, please let us
know whether McAfee or Defender is shown in "Virus and Threat Protection" on
Defender Security Center.
To check the above,
* Go to Start
* Type Defender
* Select Windows Defender Security Center
* Click Virus & Threat Protection
* It should show McAfee
* If you see Defender instead of McAfee, then update McAfee
* Update McAfee from the McAfee icon on the desktop:
1. Double-click the McAfee icon on your desktop.
2. Click PC Security.
3. Click Update McAfee App, then click Check for Updates.
4. Wait for the update to complete. A message will let you know that you
are up to date
Verify that your McAfee software is up to date
1. Click My Info, About.
2. Check the Engine creation date in the McAfee Anti-Virus and
Anti-Spyware section. It should show the current date:
Regards
Siva
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vchimpanzee
Contributor II
Message 7 of 7
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01-26-2020 11:01 AM
RE: HOW TO STOP WINDOWS DEFENDER FROM BLOCKING SOFTWARE?
The problem was solved a long time ago. I have no idea how.
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