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FREQUENTLY ASKED QUESTIONS

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 * WHERE CAN I FIND BACK-TO-SCHOOL LAPTOP DEALS?
   
   Find the right laptop for high school, college, or post-grad study at PC
   deals. You’ll find back-to-school savings on laptops from your favorite
   brands, including Acer, ASUS, HP, and more–all loaded with Windows 10 or
   Windows 11. 


 * SHOULD I GET A LAPTOP OR TABLET FOR COLLEGE?
   
   Whether you get a laptop or tablet for college depends on your major, the
   activities you will do with the device, and how much power you need for
   tasks. For simple word processing, many online classes and casual internet
   browsing, tablets are perfect. Laptops, on the other hand, tend to offer more
   power for resource-heavy processes, like photo and video editing or
   particular programming languages. To get the best of both worlds, consider a
   2-in-1 device like Microsoft Surface.


 * WHAT TECH ACCESSORIES DO I NEED FOR THE SCHOOL YEAR?
   
   The types of tech accessories you need for the school year will depend upon
   which devices you own. If the device you are outfitting is a tablet, a
   keyboard can help you comfortably type while on the go. Tech accessories like
   headphones or Wi-Fi routers can help you focus during study sessions and stay
   connected. The back-to-school season is a great time to stock up on
   accessories as deals on tech accessories for laptop, tablets, and desktop
   computers are available right now. Another great place to shop is PC
   accessories – here you’ll find even more monitors, cables, adapters, and
   devices certified for Teams.


 * DOES MICROSOFT OFFER STUDENT DISCOUNTS?
   
   Yes, Microsoft offers an Education discount available to K-12 and higher
   education students, faculty, and parents. The education discount is only
   valid on select products, and may not be combinable with other offers. Offer
   excludes digital games; digital apps; in-app content and subscriptions;
   movies; TV shows and associated content; Office software and apps; Windows
   10; Xbox consoles, games, and accessories; products that have been
   personalized or customized; gift cards; and services/subscriptions (e.g.,
   Skype, Xbox Live). Learn more about Surface devices for students, teachers
   and military.


 * HOW CAN I CHECK IF I’M ELIGIBLE FOR STUDENT DISCOUNTS?
   
   Check your eligibility
   here: https://www.microsoft.com/en-us/store/r/student-discounts


 * WHAT PRODUCTS ARE EXCLUDED FROM STUDENT DISCOUNTS?
   
   The following products are ineligible for Microsoft’s student discount:  
   
   Digital games, digital apps, in-app content and subscriptions, movies, TV
   shows, and associated content  
   
   Office software and apps, including Microsoft 365  
   
   Windows 11 and Windows 10  
   
   Xbox consoles, games, and accessories  
   
   Products that have been personalized or customized  
   
   Gift cards and services/subscriptions (e.g., Skype, Xbox Live) 


 * WHICH LAPTOPS ARE ELIGIBLE FOR THE COLLEGE STUDENT DISCOUNT?
   
   Select Surface devices, student laptops, and PC accessories are eligible for
   the 10% Microsoft student discount. Learn about the college student discount
   terms and conditions.


 * WHAT EMAIL ADDRESS DO I USE TO CHECK ELIGIBILITY?
   
   To check your eligibility for the Microsoft student discount, please use the
   email associated with your personal Microsoft account. A Microsoft account is
   an email address and password that you use with Outlook.com, Hotmail, Office,
   OneDrive, Skype, Xbox, and Windows. Please do not use your work or school
   account to check eligibility. 


 * CAN I USE STUDENT DISCOUNTS WITH OTHER PROMOTIONS?
   
   No—student discounts are not combinable with other promotions. If there’s
   another promotion, the deeper discount will be applied.


 * I’M A PARENT SHOPPING FOR MY CHILD. WHICH EMAIL ADDRESS SHOULD I USE?
   
   Student discounts are also available to parents; use your personal Microsoft
   account to check eligibility.


 * HOW MUCH DOES OFFICE COST FOR STUDENTS?
   
   Students and educators at eligible institutions can sign up for Office 365
   Education for free, including Word, Excel, PowerPoint, OneNote, and now
   Microsoft Teams, plus additional classroom tools. Use your valid school email
   address to get started today.


 * WHO IS ELIGIBLE FOR A MICROSOFT STUDENT DISCOUNT?
   
   The education discount is available to K-12 and higher education students,
   faculty, and parents.


 * ARE 2-IN-1 LAPTOPS WORTH IT FOR COLLEGE STUDENTS?
   
   Microsoft Surface 2-in-1 laptops and tablets can be excellent options for
   college students who want to learn, work, play, and create, all on one
   device. Need help choosing the right device for you? Take a 2-minute quiz to
   get help narrowing down which Surface fits your needs and discover which
   Surface devices are eligible for our college student discount.


 * CAN I USE THE STUDENT DISCOUNT TO PURCHASE A PC AS A GIFT FOR SOMEONE
   GRADUATING HIGH SCHOOL OR COLLEGE?
   
    Our student computer and laptop discounts are available to K-12 and higher
   education students, faculty, and parents. Parents who want to gift their
   graduate a computer or laptop for school can check their eligibility using
   the e-mail associated with their personal Microsoft account. If a gift giver
   discovers that they aren’t eligible for the student discount, additional PC
   deals are available at Microsoft Store Deals.


 * CAN EDUCATORS GET MICROSOFT OFFICE FOR FREE?
   
   Yes, you must have a school-specific email address provided by the school
   (for example, contoso.edu) that can receive external email, be of legal age
   to sign up for an online offer individually, and have interest access


 * WHICH LAPTOP IS BEST FOR COLLEGE STUDENTS?
   
   Every student is different and various factors including budget, major, and
   extracurricular interests will affect how you decide which laptop, PC, or
   tablet is right for you. Book a free shopping appointment to meet with one of
   our product experts, who can help you find the best laptop for your
   university experience


 * WHAT’S THE MICROSOFT STUDENT DISCOUNT? WHAT PRODUCTS DOES IT APPLY TO?
   
   Use the Microsoft student discount to get Uup to 10% off select physical
   products, including select Surface devices, as well as select PCs and PC
   accessories. The offer excludes digital games; digital apps; in-app content
   and subscriptions; movies; TV shows and associated content; Office software
   and apps; Windows 10; Xbox consoles, games, and accessories; products that
   have been personalized or customized; gift cards; and services/subscriptions
   (e.g., Skype, Xbox Live).


 * HOW DO I KNOW IF MY STUDENT DISCOUNT HAS ALREADY BEEN APPLIED?
   
   The best price available—your student discount or the sale price—will be the
   price you pay.


 * IS THERE STUDENT PRICING FOR SURFACE OR MICROSOFT 365?
   
   You can use the Microsoft student discount to purchase select Surface laptops
   and 2-in-1s. 
   
   Check with your school or educational institution to find out how to get
   Microsoft 365 free for students, faculty and staff, and teachers. 
   
   Students can get Office 365 for free through the Microsoft site—just input
   your school email address to get started. 


WHY BUY FROM MICROSOFT STORE

From free shipping and returns to expert assistance, we’re here to help you do
more with best-in-class devices, software, games, and resources.

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FREE 2-3 DAY SHIPPING

Enjoy free expedited shipping with any order. For lower carbon emissions
than standard air freight, we also offer the option of ground shipping
(3-7 business days) on eligible orders in the contiguous US.

See shipping details


60-DAY FREE RETURNS

Return almost any physical product within 60 days in like-new condition in its
original packaging for a full refund. Some exclusions apply.

Learn about returns


FLEXIBLE PAYMENT OPTIONS

Microsoft Store and partners are bringing you new ways to pay at checkout.
They’re simple, safer options to get what you want when you want.

Learn about flexible payment options


OUR 60-DAY LOW-PRICE PROMISE

If you buy a physical product from Microsoft Store and we lower the price within
60 days, contact us and we’ll refund you the difference. Terms apply.

Learn about our price promise
 * Returns: Available with eligible physical products purchased from Microsoft
   Store in select markets. Return process must be started within 60 days after
   customer receives the product. Not available for purchases by reseller
   customers. Limited to 5 physical product returns total per eligible customer
   per purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Microsoft
   reserves the right to modify or discontinue offers at any time. Microsoft
   Store return policy applies. See applicable Microsoft Terms of Sale for more
   information.
 * Low Price Promise: Valid on consumer purchases of physical products made at
   Microsoft Store online in the United States (including Puerto Rico) and
   Canada and at the Microsoft Experience Center in New York, NY, for 60 days
   from the date the customer receives the product (“Offer period”). Excludes
   Surface Hub, HoloLens, and Windows DevKit. Business, commercial, and reseller
   customers not eligible. Customer is eligible for price adjustment only if the
   price of the purchased product is reduced during the Offer Period and in
   stock. For purchases made at Microsoft Store, contact customer service at
   877-696-7786 with order number and any other information requested by a
   representative. For purchases made at the Microsoft Experience Center in New
   York, Customer must return to the Microsoft Experience Center with receipt.
   Price adjustment will be provided in same manner as purchase method. Limit 1
   price adjustment per item. Price adjustments apply only to purchase price and
   do not include taxes, or shipping or other fees. Microsoft reserves the right
   to modify or discontinue offers at any time.



 * Student & Military Discount Terms and Conditions
   
   Education discount available to K-12 and higher education students, faculty,
   and parents. Military discount available to active, former and retired
   military members, and their families. Education or Military discount only
   valid on select products, and may not be combinable with other offers.
   
   
   False representations of eligibility voids this offer, and Microsoft reserves
   the right to collect the full price of product(s) ordered. Bulk orders not
   valid and may be cancelled. Number of products per purchase may be subject to
   limitations. Personal use only. Public entities, government entities,
   nonprofit organizations, educational institutions, enterprise purchasers, and
   business purchasers do not qualify.
   
   
   Offers exclude:
   
   
   Digital games, digital apps, in-app content and subscriptions, movies, TV
   shows, and associated content
   
   
   Office software & apps
   
   
   Windows 11 and Windows 10
   
   
   Xbox consoles, games, and accessories
   
   
   Products that have been personalized or customized
   
   
   Gift cards and services/subscriptions (e.g., Skype, Xbox Live)
   
   
   Available only on Microsoft online store in [United States (including Puerto
   Rico)]. Not valid on prior orders or purchases; cannot be transferred or
   otherwise redeemed for cash or promo code(s). Refunds will take into account
   the discount. Price discount does not include taxes, shipping or other fees.
   Void where prohibited or restricted by law.
   
   
   Microsoft reserves the right to modify or discontinue the terms of these
   offers at any time. Other exclusions and limits may apply.
   

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