www.dhl.com
Open in
urlscan Pro
104.109.70.99
Public Scan
Submitted URL: https://www.logistics.dhl/de-en/home/footer/fraud-awareness.html
Effective URL: https://www.dhl.com/de-en/home/footer/fraud-awareness.html
Submission: On February 08 via api from IE — Scanned from DE
Effective URL: https://www.dhl.com/de-en/home/footer/fraud-awareness.html
Submission: On February 08 via api from IE — Scanned from DE
Form analysis 3 forms found in the DOM
GET /de-en/home/search.html
<form action="/de-en/home/search.html" method="GET" class="c-nav-primary--searchform js--nav-primary--searchform">
<input class="c-nav-primary--searchbar js--nav-primary--searchbar" id="searchbar" autocomplete="off" max-num-list="5" type="text" placeholder="Search dhl.com" name="q">
<label for="searchbar" class="c-nav-primary--searchbar-label has-icon icon-search">Search</label>
<div class="c-nav-primary--searchbar-quicklinks js--nav-primary--searchbar-quicklinks">
<ul class="shadow-small">
</ul>
</div>
</form>GET /de-en/home/tracking.html
<form class="c-voc-tracking-bar--form js--tracking-bar--form" action="/de-en/home/tracking.html" method="GET" autosubmit="true" novalidate="">
<div class="c-voc-tracking-bar--input-outer-group">
<div class="c-voc-tracking-bar--input-inner-group" data-form-value-state="unset">
<!-- client-side validation of .c-voc-tracking-bar--input is handled through HTML5 attributes (like [required]) -->
<input class="c-voc-tracking-bar--input js--tracking-bar--input" id="c-voc-flyout-tracking--input" name="tracking-id" type="text" data-error-message="Please enter your tracking number(s)" required="">
<label class="c-voc-tracking-bar--element-label" for="c-voc-flyout-tracking--input">Enter your tracking number(s)</label>
<button class="c-voc-tracking-bar--button js--tracking-bar--button base-button " type="submit"
data-tracking="{"component":"dhl/components/navigation/flyout-tracking-element","topic":"Track Your Shipment"}"> Track </button>
</div>
</div>
<p tabindex="-1" class="c-form--element-base c-form-step--error-message js--tracking-invalid--focus">Enter your tracking number(s)</p>
</form>GET /de-en/home/search.html
<form action="/de-en/home/search.html" method="GET" class="c-nav-primary--searchform js--nav-primary--searchform">
<input class="c-nav-primary--searchbar js--nav-primary--searchbar js--nav-primary--searchbar-quick" id="fixedsearchbar" auto-complete="" max-num-list="5" type="text" placeholder="Search dhl.com" name="q">
<label for="fixedsearchbar" class="c-nav-primary--searchbar-label has-icon icon-search"> </label>
<div class="c-nav-primary--searchbar-quicklinks js--nav-primary--searchbar-quicklinks">
<ul class="shadow-small">
</ul>
</div>
</form>Text Content
Navigation and Content
* Skip to main content
* Skip to main footer
View Alerts that may impact DHL services View Alerts that may impact DHL
services Close
Primary Navigation
* Germany
* EN DE
* Search
* Alerts Alerts
* Select Country
* Germany Select Country
* EN DE
* Search
*
Menu
* DHL Germany
* Track
* Ship
* Back
* Ship
* Ship Now
* DHL for Business
* Document & Parcel Shipping
* Freight Shipping
* Direct Mail for Business
* Logistics Solutions
* Customer Service
* Our Divisions
* Back
* Our Divisions
* DHL Express
* DHL Parcel
* DHL Global Forwarding
* Back
* DHL Global Forwarding
* Air Freight
* Ocean Freight
* Back
* Ocean Freight
* Full-Container-Load (FCL)
* Less-than-Container-Load (LCL)
* Buyers Consolidation & Purchase Order (PO) Management
* Temperature-Controlled Loads
* DHL Ocean Bulk
* DHL Ocean Non-Containerized Load
* Road Freight
* Rail Freight
* Customs
* Same Day
* Solutions
* Back
* Solutions
* Transport Solutions
* Warehousing Solutions
* Management Services
* Integrated Solutions
* Additional Services
* Sectors
* Back
* Sectors
* Auto-Mobility
* Chemicals
* Consumer
* Energy
* Engineering & Manufacturing
* Life Sciences & Healthcare
* Public Sector
* Retail
* Technology
* Special Expertise
* Back
* Special Expertise
* DHL GoGreen Solutions
* DHL Wine & Spirits Logistics
* DHL Perishable Logistics
* DHL Marine Logistics
* DHL Motorsports & Events Logistics
* DHL Print Media Logistics
* DHL Music & Events Logistics
* DHL Specialized Logistics
* Help and Support
* DHL Supply Chain
* Back
* DHL Supply Chain
* Why Us
* Sectors
* Back
* Sectors
* Auto-Mobility
* Consumer
* Energy & Chemicals
* Engineering & Manufacturing
* Life Sciences & Healthcare
* Retail
* Technology
* Solutions
* Back
* Solutions
* Warehousing Solutions
* Transport Solutions
* Management Services
* Integrated Solutions
* Additional Services
* DHL Fulfillment Network
* Thought Leadership
* About DHL Supply Chain
* Back
* About DHL Supply Chain
* Annual Reports
* Our Global Capability
* Our Leadership Team
* Facility Safety
* Join Our Team
* Contact Our Experts
* DHL Freight
* Back
* DHL Freight
* Road Freight
* Back
* Road Freight
* Pallets, LTL & Groupage
* Direct, Part & Full Truck Loads
* Temperature Controlled
* Secure, High Value Goods
* Rail Freight
* Domestic Road Freight
* Additional Services
* Customs
* Solutions
* Back
* Solutions
* Transport Solutions
* Warehousing Solutions
* Management Services
* Integrated Solutions
* Sectors
* Back
* Sectors
* Auto-Mobility
* Chemicals
* Consumer
* Energy
* Engineering & Manufacturing
* Life Sciences & Healthcare
* Retail
* Technology
* Customer Service
* Back
* Customer Service
* Frequently Asked Questions
* Online Shipping Tools
* Freight Terminals & Locations
* Useful Downloads
* Industry Sectors
* Back
* Industry Sectors
* Auto-Mobility
* Chemicals
* Consumer
* Energy
* Engineering & Manufacturing
* Life Sciences & Healthcare
* Public Sector
* Retail
* Technology
* eRetail & Fashion
* Insights & Innovation
* Back
* Insights & Innovation
* Insights
* Back
* Insights
* Logistics Trend Radar
* Back
* Logistics Trend Radar
* 10 Year Anniversary of the Logistics Trend Radar Interview
* Beyond Potential - Logistics Trend Radar
* Innovation
* Back
* Innovation
* Innovation Center
* Innovation in Action
* Careers
* Press
* Back
* Press
* Press Contact
* About Us
* Back
* About Us
* Global Network
* Sustainability
* DHL Vision
* DHL People
* Back
* DHL People
* First Choice
* Partnerships
* DHL Hub Leipzig
* Back
* DHL Hub Leipzig
* Location
* Back
* Location
* Facts and Figures
* About Us
* Responsibility
* Jobs
* Blog
* Contact
* Back
* Contact
* Visit Us
* How to find Us
* Delivered
* Back
* Delivered
* Globalization
* Digitalization
* Sustainability
* Ecommerce
* Strategy 2025
* Brexit
* Back
* Brexit
* DHL Global Forwarding and Brexit
* DHL Supply Chain and Brexit
* Alerts Alerts
* Track
TRACK YOUR SHIPMENT
Enter your tracking number(s) Track
Enter your tracking number(s)
Track by DHL Express Reference View all Tracking FAQ's
* Ship
Get Started
* Ship Now
* Get a Quote
* DHL for Business
Learn more about...
* Documents and Parcels
* Pallets, Containers and Other Cargo
* Direct Mail for Business
* Logistics Solutions
* Customer Service
* ...Less
* ...More
*
* Customer Portal Logins
ALL PORTALS
* MyDHL+
* DHL Business Customers Portal
* DHL ProView
* DHL e-Billing
* myDHLi
* DHL Active Tracing
* Road Freight Online Booking
* MySupplyChain
* DHL Trade Automation Services
* Supply Chain Agile
* DHL SameDay
* Learn about Portals
You are here
FRAUD AWARENESS
FRAUDULENT USE OF THE DHL BRAND
Attempts have been made to defraud Internet shoppers by the unauthorized use of
the DHL name and brand via email communications and graphics which appear, on
the surface, to have originated from DHL.
In most cases the communications concern the sale of consumer goods over the
Internet where payment may be requested before the goods are delivered.
Please be advised that DHL does not request payment in this manner. DHL only
collects money due for official DHL related shipping expenses.
This security notice does not affect the obligation of a consignee to pay
shipping, customs, VAT or similar charges, where these are properly payable at
the time of delivery.
DHL accepts no responsibility for any costs, charges or payments made which were
improperly incurred as a result of fraudulent activity.
WEBSITES
If you are in any doubt as to the integrity of a website that uses the DHL
brand, please always access DHL websites via our global website.
Visit DHL Global Websitefor more information
DHL FRAUD AWARENESS GUIDELINES
Thank you for joining our effort to combat online fraud. DHL goes to great
lengths to protect our customers from fraud. If you suspect having received
fraudulent emails, SMS or found a website or social media account that tries to
pass off as DHL, we encourage you to let us know at your earliest convenience,
so that we can quickly take actions to stop the fraud.
Please report all suspicious activity to our dedicated Anti-Abuse Mailbox at
phishing-dpdhl@dhl.com following the below instructions.
We thoroughly investigate every report of suspected fraud, but generally, will
not respond to personal inquiries. If you have questions regarding the status of
a shipment or an invoice, please direct those to our customer support.
* Fraudulent Email
Below are some indicators that can help you assess whether the received email
is fraudulent.
* Official DHL communication is always sent from @dhl.com, @dpdhl.com,
@dhl.de, @dhl.fr or another country domain after @dhl.
* We never use @gmail, @yahoo or other free email services to send emails.
* We never link to a website other than our own starting with for example
https://dhl.com/, https://dpdhl.com/, or a country/campaign website
From a desktop computer:
* Drag & Drop the suspicious email into a new message and send it to
phishing-dpdhl@dhl.com as attachment. To effectively shut down the
fraudulent service, we need complete mail headers which are not included
in a forwarded message.
From a mobile device:
* Forward the message to us. If feasible, please always send the suspected
email from a desktop as attachment including complete mail headers.
* Report the message as spam within your mail app, so that your mail
provider can take appropriate actions.
* Fraudulent SMS
* SMS Scams often include a shortened URL e.g. starting with https://bit.ly/
to obfuscate the final destination of the link.
* The sender number is not visible, instead you find a generic name such as
“Delivery”.
* The phone number starts with a a country prefix outside of an expected
territory (e.g. +235).
Send a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include
the suspicious phone number in the message.
* Fraudulent Social Media Accounts Incl. Whatsapp
* The account is lacking a sign of verification (e.g. there is no blue
badge).
* The account attempts to continue the communication over an encrypted
channel such as Whatsapp or Telegram.
* The account is only a couple of weeks old.
* The account offers “free Visa”, “free flights” or to “double your
investment”.
* The account does not make use of an adequate profile picture (DP/DHL Logo)
and background picture.
1. Please report the social media account/post destination (URL) or phone
number to phishing-dpdhl@dhl.com.
2. If available, report the account/post directly to the social media
channel as fraud.
* Hacked DHL Accounts
If you receive unexpected messages alerting you over changes to your account,
such as address changes or password reset notifications that were not
triggered by yourself, it is possible that hackers are trying to take over
your account.
1. Login to your account and change the password
2. If you lost access, please report this incidence via customer support
* Help Center
* Customer Service
* Customer Portal Logins
* Digital Partners and Integrations
* Developer Portal
* Our Divisions
* Post and Paket Deutschland
* DHL Express
* DHL Global Forwarding
* DHL Freight
* DHL Supply Chain
* DHL Parcel
* Industry Sectors
* Auto-Mobility
* Chemicals
* Consumer
* Energy
* Engineering and Manufacturing
* Life Sciences and Healthcare
* Public Sector
* Retail
* Technology
* Company Information
* About DHL
* Delivered
* Careers
* Press Center
* Sustainability
* Insights and Innovation
* Official Logistics Partners
* Read more about Fraud Awareness
* Read more about Legal Notice
* Read more about Terms of Use
* Read more about Privacy Notice
* Read more about Dispute Resolution
* Read more about Additional Information
* Consent Settings
Follow Us
* Visit us on
* Visit us on
* Visit us on
* Visit us on
2023 © - all rights reserved
This website uses cookies and similar technologies, (hereafter “technologies”),
which enable us, for example, to determine how frequently our internet pages are
visited, the number of visitors, to configure our offers for maximum convenience
and efficiency and to support our marketing efforts. These technologies
incorporate data transfers to third-party providers based in countries without
an adequate level of data protection (e. g. United States). For further
information, including the processing of data by third-party providers and the
possibility of revoking your consent at any time, please see your settings under
“Consent Preferences” and our Privacy noticeLegal Notice
Consent Settings Strictly Neccessary Only Accept All
PRIVACY PREFERENCE CENTER.
This website uses cookies and similar technologies, (hereafter “technologies”),
which enable us, for example, to determine how frequently our internet pages are
visited, the number of visitors, to configure our offers for maximum convenience
and efficiency and to support our marketing efforts. These technologies
incorporate data transfers to third-party providers based in countries without
an adequate level of data protection (e. g. United States). For further
information, including the processing of data by third-party providers and the
possibility of revoking your consent at any time, please see your settings under
“Consent Preferences” and our
Privacy NoticeLegal notice
Accept All
MANAGE CONSENT PREFERENCES
STRICTLY NECESSARY TECHNOLOGIES
Always Active
These technologies are used to ensure that our website operates correctly and
they cannot be deactivated.
Details
PERFORMANCE TECHNOLOGIES
Performance Technologies
These technologies collect information about the way our website is used, such
as the Internet browser and operating system used, domain name of the website
from which you accessed our site, number of visits, average time spent on the
site and pages viewed.
Details
FUNCTIONAL TECHNOLOGIES
Functional Technologies
These technologies allow the website to remember choices you make and provide
enhanced, more personal features. For example, these technologies can be used to
remember and store the last tracking number that you entered when using a
tracking application. Information these technologies collect may be anonymized
and they cannot track your browsing activity on other websites.
Details
ANALYTICS TECHNOLOGIES
Analytics Technologies
We use analytics technologies to improve the quality of our website and its
content, and to ensure that our partners’ embedded services work properly.
Details
Back Button
BACK
Search Icon
Filter Icon
Clear
checkbox label label
Apply Cancel
Consent Leg.Interest
checkbox label label
checkbox label label
checkbox label label
*
View Cookies
* Name
cookie name
Confirm Selection