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PRIVACY NOTICE



Updated 22 March 2021


INTRODUCTION

This Privacy Notice covers the handling of personal data by Frost & Sullivan
Inc. and its affiliated entities, collectively known as “Frost & Sullivan” (also
“we”, “our” and “us” in this document). We understand that you care about the
privacy of your Information, and we take that seriously. This Privacy Notice
describes our policies and practices regarding collecting and using your
personal data and setting forth your privacy rights.


CONTACT DETAILS

We have appointed a data protection officer (DPO) responsible for overseeing
questions about this Privacy Notice. If you have any questions about this
Privacy Notice, including any requests to exercise your legal rights, please
contact our Data Protection Officer at privacy@frost.com.


CHANGES TO THIS PRIVACY NOTICE

We recognize that information privacy is an ongoing responsibility. We will,
from time to time, update this Notice.  If we make any material changes, we will
notify you by posting the revised notice on our websites. Your continued use of
the websites, subscription service, and continued provision of personal data to
us will be subject to the terms of the then-current Privacy Notice.


HOW WE COLLECT AND USE (PROCESS) PERSONAL DATA?

 1. Visitors to our website
 2. Clients and business contacts
 3. Research subjects
 4. Marketing
 5. Recruitment

 


1. VISITORS TO OUR WEBSITE

When you visit our website, we use third-party services to collect standard
internet log information and details of visitor behaviour patterns. We do this
to find out things such as the number of visitors to various parts of the
website. When you complete a contact form on our website or use the email for
enquiries, we will use the information provided by you to provide you with an
appropriate response.


> 1.1 SOCIAL MEDIA FEATURES

Our websites may include Social Media Features, such as the Facebook Like button
and Widgets, the Share This button or interactive mini-programs that run on our
sites. These features may collect your I.P. address, the page you are visiting
on our sites, and set a cookie to enable the feature to function correctly.
Social Media features and widgets are either hosted by a third party or hosted
directly on our websites. Your interactions with these features are governed by
the privacy policy and other policies of the companies providing them.


> 1.2 EXTERNAL WEBSITES

Our websites provide links to other websites. We do not control and are not
responsible for the content or practices of these other websites. Our provision
of such links does not constitute our endorsement of these other websites, their
content, their owners, or their practices. This Privacy Notice does not apply to
these other websites. Those websites are subject to any privacy and other
policies they may have.


> 1.3 PUBLIC FORUMS

We offer publicly accessible message boards, blogs, and community forums. Please
keep in mind that if you directly disclose any information through our public
message boards, blogs, or forums, this information may be collected and used by
others. We will correct or delete any information you have posted on the
websites if requested by you.

 


2. CLIENTS AND BUSINESS CONTACTS

Our clients signify businesses and their representatives who:

 * Commission us to conduct market intelligence surveys
 * Procure growth consultancy services from us
 * Subscribe to our research reports and GPS platform
 * Subscribe to the Innovation Generator tool
 * Purchase a research paper and other products from our online store
 * Register and attend webinar/ virtual events/ local event hosted by our
   sponsors or us
 * Become a member of growth, leadership and innovation council; customer
   engagement leadership council; Oil and gas leadership council; GLOW network


> 2.1 WHAT INFORMATION DO WE HOLD ABOUT OUR CLIENTS/ SUPPLIERS?
> 
> We may hold the following information about our clients/ suppliers:

 * Contact details- name, job title, business address, business email address,
   business phone numbers, including mobile numbers
 * Usernames and login information to our platforms
 * Usage reports from these platforms
 * Transaction data including details about services you have purchased from us/
   provided to us
 * Photograph, professional profile, areas of expertise for our networking
   groups
 * Your videos and photographs that were taken at any of our events attended by
   you
 * Your testimonials for our services

We may receive personal data from our clients about other individuals, e.g.
their colleagues while providing our services. Any such information is used
solely for such purposes and is handled strictly as per client instructions.

This data is collected and processed to fulfil our contract with you, provide
you with our services, including access to our platforms. We also use your data
to contact you for our research analytics.


3. RESEARCH SUBJECTS

We conduct research and analytics on various topics to provide competitive
intelligence and thought leadership services to our clients. For this purpose,
we undertake research that may take the form of computer-aided telephone
interviews, interactive voice response surveys, online surveys, telephone
interviews, or focus group discussions.

If you are an employee/owner of an organization that we believe may have an
interest in our services or those of our clients, then we may hold personal
information on you like your name, job title, work telephone number and email
address. We capture this data from the public domain, from speaking to someone
at your company or directly communicating with you.


> 3.1 WHAT INFORMATION DO WE COLLECT ABOUT OUR RESEARCH SUBJECTS?
> 
> We may collect and hold the following information about you

 * Contact details: name, job title, employer name, contact email, phone number,
   country of residence
 * Specific attributes to aid our research- age, ethnicity, confirmation about
   purchasing and using a particular product which may be a health product
 * Call records and survey responses. Your responses and call records are only
   processed in a way that does not identify any individual.


> 3.2 HOW DO WE COLLECT YOUR DATA?
> 
> We may obtain information about research subjects via the following sources:

 * Our database of customers and previous research subjects
 * Publicly available information about person of interest (e.g., from Google,
   LinkedIn, Facebook, Twitter, news articles)
 * Provided by our clients who have asked us to conduct such research
 * Sourced by our approved vendors. They are required to obtain and provide us
   with an audit trail of your consent to share your Personal Data with us


4. MARKETING DATA

We hold contact details of individuals who have expressed interest in hearing
from us or have engaged with us for our past services. All direct marketing
activities to such individuals shall comply with relevant privacy and regulatory
requirements.


> 4.1 HOW IS YOUR PERSONAL DATA COLLECTED?
> 
> You may give us your personal data by

 * Completing any form on Frost & Sullivan’s website or subscribing to
   newsletters/ e-bulletins
 * Completing a form attached to corporate communications, direct marketing
   campaigns, whitepaper
 * Registering to our webinar/ virtual events/ in-person events
 * Taking part in an event sponsored by Frost & Sullivan/Frost & Sullivan’s
   client
 * Joining any of our networking and leadership groups
 * Attending analyst briefings, council webinars, E-broadcasts, Intelligent
   Mobility events
 * Procuring any products or services from Frost & Sullivan
 * Signing up to blog or submit a comment
 * Completing a preference form
 * Interacting with our Accounts Managers/Sales/Business development team
 * Participating in research interviews

Data may also be gathered from the public domain, e.g. LinkedIn, Google, your
website.


> 4.2 HOW WE USE YOUR DATA?

We may use your data to form a view on what we think you may want or need or
what may be of interest to you. We only use the data you provide to us directly
for this purpose, along with the aggregated data provided to us by our analytics
partners.

We strive to provide you with choices regarding specific personal data uses,
particularly around marketing and advertising.

We send electronic marketing – such as email marketing – to people who have
previously bought similar products from us. We carry out this marketing activity
based on our legitimate interests.

We will always offer a way out of receiving this marketing when you first
purchase our products and in every marketing communication afterwards. We may,
on occasion, send out postal marketing for growing our sales which is in our
legitimate interests. You can update your marketing preferences if you do not
wish to receive these communications

 

Where you have not previously bought from us but have registered your details
with us (for example, by signing up for a newsletter), we will only send you
marketing communications if you opted-in to receiving marketing at the time.

You may also receive marketing and events information on the email address you
have made publicly available, e.g., on LinkedIn and other such platforms, if we
believe this will be useful. You can unsubscribe from such emails if you don’t
wish to receive them in the future.

 


5. RECRUITMENT

All of the information you provide during the application process will only be
used to process your application and also to meet legal or regulatory
requirements if necessary. We will not share any of the information you provide
during the recruitment process with any third parties for marketing purposes or
store any of your Information outside of Frost & Sullivan controlled systems.

The Information you provide will be held by us securely. We will use the contact
details you provide to us to contact you to progress your application. We will
use the other information you provide to assess your suitability for the role
you have applied for. We do not collect more information than we need to fulfil
our stated purposes and will not retain it for longer than is necessary.


> 5.1 APPLICATION STAGE
> 
> All applications are submitted via our website. We ask you for:

 * Username and password for our recruitment platform
 * Contact details- name, address, phone number and email address
 * Your previous experience- details of your education, work history, your
   interests, qualifications and experience

This information will only be visible to our central recruitment team and shared
with the Regional hiring team. You can withdraw your application or change
details by logging through our website.


> 5.2 SELECTION STAGE
> 
> Our hiring managers shortlist applications for interview. Information will be
> generated by you and by us. For example, you might complete a written test, or
> we might take interview notes. We hold this information to assess your
> suitability for the role. We will also conduct an I.D. verification and check
> your right to work as per local regulations before any offer letters are
> issued.
> 
> 
> 5.3 HOW LONG IS THE INFORMATION RETAINED?
> 
> If you are unsuccessful at any stage of the process, the information you have
> provided until that point will be archived from the date an email intimation
> is sent to you. The information generated throughout the assessment process,
> for example, interview notes, is retained by us for six months following the
> closure of the position. If you are successful in your application, we will
> retain your information per our Privacy Notice for Employees and Contractors.
> 
>  


COOKIES ON THE WEBSITE

Please see our cookie declaration here:
https://www.frost.com/cookie-declaration/


WHEN AND HOW DO WE SHARE YOUR PERSONAL DATA?

We may share your personal data with:

 * Our Global Marketing team and Research team, where we have either obtained
   consent or assessed that it can be processed under the legitimate interest
   basis.
 * Our I.T. service providers and cloud service providers who provide data
   storage, processing, backup and retrieval services
 * Any third parties (e.g., sponsors of our events and webinars) with whom you
   permit us to share your contact information
 * Credit card processors for our e-store. We do not hold credit card details.


INTERNATIONAL TRANSFER OF DATA

Your personal information may be collected, transferred to and stored by us in
the United States and by our affiliates in other countries where we operate.

Please refer to our region-specific data processing guidelines below.


AUTOMATED DECISION-MAKING

We do not use automated decision-making concerning your personal data.


SECURITY OF YOUR PERSONAL INFORMATION

To help protect the privacy of data and personally identifiable information you
provide, we maintain physical, technical and administrative safeguards. We
update and test our security technology and controls on an ongoing basis. We
restrict access to your personal data to those employees who need to know that
information to provide benefits or services to you. In addition, we train our
employees about the importance of confidentiality and maintaining the privacy
and security of your Information. We commit to taking appropriate disciplinary
measures to enforce our employees’ privacy responsibilities.

We have information security policies and procedures to protect Personal
Information from unauthorized access, alteration, disclosure or destruction and
have several layers of security measures appropriate for the type and
sensitivity of the data.

 


DATA STORAGE AND RETENTION

Your personal data is stored by us on our servers (in the U.S. and the U.K.) and
on the servers of the cloud-based services and I.T. service providers we engage,
as well as in physical forms in our office and at backup and archival
facilities. We retain data as per our data retention policy and regulatory data
retention requirements. For more information on where and how long your personal
data is stored, and for more information on your rights of erasure and
portability, please contact us at privacy@frost.com.

 


YOUR RIGHTS AND HOW TO ACCESS AND MANAGE YOUR PERSONAL INFORMATION


GDPR AND U.K. DATA PROTECTION ACT

For the data subjects based in the E.U., EEA and the U.K., if you wish to
confirm that Frost & Sullivan is processing your personal data or for accessing
the personal data we may have about you, please contact us at privacy@frost.com.

You have a right to request correction of inaccurate information, deletion of
Information, and to instruct us to stop processing your Information. If you’d
like more information or would like to make such a request, please contact us at
privacy@frost.com.

When using cloud software providers to provide you with the services, personal
data may be required to be stored outside of EEA if the servers or backup
facilities of such cloud providers located outside of EEA. We verify that any
data transfer outside of EEA is subject to E.U. adequacy requirements, Standard
Contractual Clauses, E.U. model privacy clauses or Binding Corporate Rules. We
may transfer data necessary for the performance of a contract between us. In
situations where data needs to be transferred to a country or a region where
these measures do not apply, we will seek explicit consent from you before
making such a transfer.


EU-US PRIVACY SHIELD

Frost & Sullivan complies with the EU-US Privacy Shield Framework as set forth
by the U.S. Department of Commerce regarding the collection, use, and retention
of personal information transferred from the European Union to the United
States.  Frost & Sullivan has certified to the U.S. Department of Commerce that
it adheres to the Privacy Shield Principles.

We do not rely on the EU-US Privacy Shield as our lawful basis to transfer
personal data from the European Union or the United Kingdom, however.

If there is any conflict between the terms in this privacy policy and
the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To
learn more about the Privacy Shield program, and to view our certification,
please visit https://www.privacyshield.gov/

In compliance with the Privacy Shield Principles, Frost and Sullivan commits to
resolve complaints about our collection or use of your personal information. EU
individuals with inquiries or complaints regarding our Privacy Shield policy
should first contact Frost and Sullivan at privacy@frost.com.

Frost & Sullivan has further committed to cooperate with the panel established
by the EU data protection authorities (DPAs) with regard to
unresolved Privacy Shield complaints concerning data transferred from the EU.

Frost & Sullivan is subject to the investigatory and enforcement powers of the
US Federal Trade Commission (FTC). In certain circumstances, the Privacy Shield
Framework provides the right to invoke binding arbitration to resolve complaints
not resolved by other means, as described in Annex I to the Privacy Shield
Principles

In exceptional circumstances, we may share information in response to lawful
requests by public authorities if we believe that sharing is reasonably
necessary to (a) comply with any applicable law, regulation, legal process, or
governmental request, including to meet national security requirements.

Frost and Sullivan remains responsible for any of your personal information that
is shared under the Onward Transfer Principle with third parties for external
processing on our behalf.


CALIFORNIA CONSUMER PROTECTION ACT (CCPA)


1. WHAT INFORMATION DO WE COLLECT?

We collect information that identifies, relates to, describes, references, is
capable of being associated with, or could reasonably be linked, directly or
indirectly, with a particular consumer or device (“personal information”). In
particular, we have collected the following categories of Personal Information
from consumers within the last twelve (12) months:

 * Category A – Identifiers

Examples: Name, postal address, Internet Protocol address, email address, Social
Security number, or other similar identifiers.

 * Category B – Personal information categories listed in the California
   Customer Records statute (Cal. Civ. Code § 1798.80(e))

Examples: Name, signature, address, telephone number, fax number

 * Category F – Internet or other similar network activity

Examples: Access history and Information on your interaction with our
website(s).

 * Category I – Professional or employment-related information

Examples: Occupation, employer information.


2. HOW WE COLLECT YOUR PERSONAL INFORMATION?

We obtain the categories of Personal Information listed above from the following
types of sources:

 * Directly from our clients or their agents. For example, from the Information
   that our clients provide to us related to the Services for which they engage
   us.
 * Directly from you. For example, through the Information that we ask from you
   when our clients subscribe and engage our Services.
 * Directly and indirectly from you when using our Services or visiting our
   website. For example, usage details collected automatically in the course of
   your interaction with our platform or website.


3. SHARING PERSONAL INFORMATION

We may share your personal data with our event sponsors to meet with them at an
event. Additionally, in the course of performing research or a survey, we may
share summary data and statistics to convey the results of the study or survey.


4. YOUR RIGHTS AND CHOICES

The CCPA provides consumers (California residents) with specific rights
regarding their Personal Information. This section describes your CCPA rights
and explains how to exercise those rights.

We do not ‘sell’ personal information as defined under CCPA.


 * ACCESS TO SPECIFIC INFORMATION AND DATA PORTABILITY RIGHTS

You have the right to request that we disclose certain information to you about
our collection and use of your Personal information over the past 12 months.
Once we receive and confirm your verifiable consumer request, we will disclose
to you:

 * The categories of personal information we collected about you.
 * Our business or commercial purpose for collecting Personal Information.
 * The categories of third parties with whom we share that Personal Information.
 * The specific pieces of personal information we collected about you (also
   called a data portability request).


 * DELETION REQUEST RIGHTS

You have the right to request that we delete any of your personal information we
collected from you and retained it, subject to certain exceptions. Once we
receive and confirm your verifiable consumer request, we will delete your
personal information from our records unless an exception applies.

We may deny your deletion request if retaining the Information is necessary for
us to:

 * Complete the transaction for which we collected the Personal Information,
   provide a good or service that you requested, take actions reasonably
   anticipated within the context of our ongoing business relationship with you,
   or otherwise perform our contract with you.
 * Detect security incidents, protect against malicious, deceptive, fraudulent,
   or illegal activity, or prosecute those responsible for such activities.
 * Debug products to identify and repair errors that impair existing intended
   functionality.
 * Exercise free speech or ensure the right of another consumer to exercise
   their free speech rights or exercise another right provided for by law.
 * Comply with the California Electronic Communications Privacy Act (Cal. Penal
   Code § 1546 seq.).
 * Engage in public or peer-reviewed scientific, historical, or statistical
   research in the public interest that adheres to all other applicable ethics
   and privacy laws, when the Information’s deletion may likely render
   impossible or seriously impair the research’s achievement if you previously
   provided informed consent.
 * Enable solely internal uses that are reasonably aligned with consumer
   expectations based on your relationship with us.
 * Comply with a legal obligation.
 * Make other internal and lawful uses of that information that are compatible
   with the context in which you provided it.


5. EXERCISING ACCESS, DATA PORTABILITY, AND DELETION RIGHTS

To exercise the access, data portability, and deletion rights described above,
please submit a verifiable consumer request to us at privacy@frost.com.

Only you or a person registered with the California Secretary of State that you
authorize to act on your behalf may make a verifiable consumer request related
to your Personal Information. You may also make a verifiable consumer request on
behalf of your minor child.

You may only make a verifiable consumer request for access or data portability
twice within a 12-month period. The verifiable consumer request must:

 * Provide sufficient information that allows us to reasonably verify you are
   the person about whom we collected personal Information or an authorized
   representative.
 * Describe your request with sufficient detail that allows us to understand,
   evaluate, and respond to it properly.

We cannot respond to your request or provide you with personal information if we
cannot verify your identity or authority to make the request and confirm the
Personal information relates to you. A verifiable consumer request does not
require you to create an account with us. We will only use personal information
provided in a verifiable consumer request to verify the requestor’s identity or
authority to make the request.


6. RESPONSE TIMING AND FORMAT

We endeavour to respond to a verifiable consumer request within 45 days of its
receipt.  If we require more time (up to 90 days), we will inform you of the
reason and extension period in writing.  If you have an account with us, we will
deliver our written response to the registered email associated with the
account.  If you do not have an account with us, we will provide our written
response by mail or electronically, at your option. Any disclosures we provide
will only cover the 12-month period preceding the verifiable consumer request’s
receipt.  The response we provide will also explain the reasons we cannot comply
with a request, if applicable. For data portability requests, we will select a
format to provide your Personal Information that is readily useable and should
allow you to transmit the Information from one entity to another entity without
hindrance.

We do not charge a fee to process or respond to your verifiable consumer request
unless it is excessive, repetitive, or manifestly unfounded.  If we determine
that the request warrants a fee, we will tell you why we made that decision and
provide you with a cost estimate before completing your request.


7. NON-DISCRIMINATION

We will not discriminate against you for exercising any of your CCPA rights.
Unless permitted by the CCPA, we will not:

 * Deny you the use of our Services.

Provide you with a different level or quality of Services.


HAVE QUESTIONS?


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to optimize the chat-box function on the website._PCCSID_36316320
minutesRequired for functioning of the Pure Chat
box.cookielawinfo-checkbox-advertisement1 yearThe cookie is set by GDPR cookie
consent to record the user consent for the cookies in the category
"Advertisement".cookielawinfo-checkbox-analytics11 monthsThis cookie is set by
GDPR Cookie Consent plugin. The cookie is used to store the user consent for the
cookies in the category "Analytics".cookielawinfo-checkbox-functional11
monthsThe cookie is set by GDPR cookie consent to record the user consent for
the cookies in the category "Functional".cookielawinfo-checkbox-necessary11
monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to
store the user consent for the cookies in the category
"Necessary".cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR
Cookie Consent plugin. The cookie is used to store the user consent for the
cookies in the category "Other.cookielawinfo-checkbox-performance11 monthsThis
cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the
user consent for the cookies in the category "Performance".JSESSIONIDpastUsed by
sites written in JSP. General purpose platform session cookies that are used to
maintain users' state across page requests.viewed_cookie_policy11 monthsThe
cookie is set by the GDPR Cookie Consent plugin and is used to store whether or
not user has consented to the use of cookies. It does not store any personal
data.

Functional
functional
Functional cookies help to perform certain functionalities like sharing the
content of the website on social media platforms, collect feedbacks, and other
third-party features.

CookieDurationDescriptionaka_debugsessionThis cookie is set by the provider
Vimeo.This cookie is essential for the website to play video functionality. The
cookie collects statistical information like how many times the video is
displayed and what settings are used for playback.bcookie2 yearsThis cookie is
set by linkedIn. The purpose of the cookie is to enable LinkedIn functionalities
on the page.langsessionThis cookie is used to store the language preferences of
a user to serve up content in that stored language the next time user visit the
website.lidc1 dayThis cookie is set by LinkedIn and used for routing.player1
yearThis cookie is used by Vimeo. This cookie is used to save the user's
preferences when playing embedded videos from Vimeo.vcneverThis cookie is set by
addthis.com on sites that allow sharing on social media.

Performance
performance
Performance cookies are used to understand and analyze the key performance
indexes of the website which helps in delivering a better user experience for
the visitors.

CookieDurationDescription_gat1 minuteThis cookies is installed by Google
Universal Analytics to throttle the request rate to limit the colllection of
data on high traffic sites.

Analytics
analytics
Analytical cookies are used to understand how visitors interact with the
website. These cookies help provide information on metrics the number of
visitors, bounce rate, traffic source, etc.

CookieDurationDescription_ga2 yearsThis cookie is installed by Google Analytics.
The cookie is used to calculate visitor, session, campaign data and keep track
of site usage for the site's analytics report. The cookies store information
anonymously and assign a randomly generated number to identify unique
visitors._gat_gtag_UA_197764616_11 minuteThis cookie is set by Google and is
used to distinguish users._gid1 dayThis cookie is installed by Google Analytics.
The cookie is used to store information of how visitors use a website and helps
in creating an analytics report of how the website is doing. The data collected
including the number visitors, the source where they have come from, and the
pages visted in an anonymous form.CONSENT16 years 4 months 10 days 14 hoursThese
cookies are set via embedded youtube-videos. They register anonymous statistical
data on for example how many times the video is displayed and what settings are
used for playback.No sensitive data is collected unless you log in to your
google account, in that case your choices are linked with your account, for
example if you click “like” on a video.vuid2 yearsThis domain of this cookie is
owned by Vimeo. This cookie is used by vimeo to collect tracking information. It
sets a unique ID to embed videos to the website.

Advertisement
advertisement
Advertisement cookies are used to provide visitors with relevant ads and
marketing campaigns. These cookies track visitors across websites and collect
information to provide customized ads.

CookieDurationDescriptionbscookie2 yearsThis cookie is a browser ID cookie set
by Linked share Buttons and ad tags.ineverThe purpose of the cookie is not known
yet.IDE1 year 24 daysUsed by Google DoubleClick and stores information about how
the user uses the website and any other advertisement before visiting the
website. This is used to present users with ads that are relevant to them
according to the user profile.test_cookie15 minutesThis cookie is set by
doubleclick.net. The purpose of the cookie is to determine if the user's browser
supports cookies.VISITOR_INFO1_LIVE5 months 27 daysThis cookie is set by
Youtube. Used to track the information of the embedded YouTube videos on a
website.YSCsessionThis cookies is set by Youtube and is used to track the views
of embedded videos.yt-remote-connected-devicesneverThese cookies are set via
embedded youtube-videos.yt-remote-device-idneverThese cookies are set via
embedded youtube-videos.yt.innertube::nextIdneverThese cookies are set via
embedded youtube-videos.yt.innertube::requestsneverThese cookies are set via
embedded youtube-videos.

Others
others
Other uncategorized cookies are those that are being analyzed and have not been
classified into a category as yet.

CookieDurationDescription_techvalidate_sessionsessionNo
descriptionet_pb_ab_view_page_63974sessionNo descriptionli_gc2 yearsNo
descriptionraygun4js-useridneverDescription unavailable.sync_activeneverNo
description available.thirdPartyCookiesEnabled1 dayNo description
available.visitorId1 yearNo description

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