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TICKET FEES DISPLAY CLASS ACTION



Welcome to the Ticket Fees Display Class Action Settlement Website

Crystal Watch v. Live Nation Entertainment Inc. et al., (Court File No.
QBG-RG-00679-2018)


A class action lawsuit was commenced against Live Nation Entertainment, Inc.,
Live Nation Worldwide Inc., Ticketmaster Canada Holdings ULC, Ticketmaster
Canada LP, Ticketmaster L.L.C., The V.I.P. Tour Company, Ticketsnow.com, Inc.,
and TNOW Entertainment Group, Inc. (collectively, “Ticketmaster") regarding
marketing practices with respect to price representations and non-optional fees
for Tickets purchased from Ticketmaster.

The class action alleges that Ticketmaster’s previous marketing practices with
respect to price representations and non-optional fee displays were contrary to
The Consumer Protection and Business Practices Act, SS 2014, c C-30.2 and
similar legislation of various Canadian jurisdictions. The Court has made no
determination regarding the merits of those allegations, which the
Defendants deny.

Ticketmaster and the plaintiff, Crystal Watch, have agreed to a settlement of
this class action lawsuit. The Settlement Agreement must be approved by the
Court to become effective. A copy of the Settlement Agreement is available here.

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Who is included in the class action?

The Court has approved the following class definition for the Settlement Class
for settlement purposes only:

 * All individuals residing in Canada, except for Excluded Persons, who
   purchased one or more Tickets between September 1, 2015 and June 30, 2018.

Where “Tickets” means any ticket for an event in Canada, outside of Quebec,
purchased with the use of a computer through the www.ticketmaster.ca website or
with the use of a mobile phone or other mobile device using a browser and the
www.ticketmaster.ca website or using one of the Settling Defendants’ mobile
applications.

"Excluded Persons" means all the Defendants, the past and present parents,
subsidiaries, affiliates, officers, directors, senior employees, legal
representatives, heirs, predecessors, and the successors and assigns of the
Defendants.

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What does the Settlement offer?

The Settlement Agreement, if approved, will settle, extinguish and bar all
claims relating in any way to or arising out of the class action lawsuit against
Ticketmaster.

If the Settlement Agreement is approved, Ticketmaster has agreed to a claims
process to compensate certain members of the Settlement Class with a credit
voucher that can be used to make a ticket purchase from Ticketmaster in the form
of a single, transferable, non-refundable and non-cash convertible electronic
gift-card of up to CA$45.00, with the final value to be determined in accordance
with the Settlement Agreement, with no expiry date, subject to certain terms and
conditions.

The total settlement amount is CA$6,027,000.00 (“Settlement Amount”). Pursuant
to the Settlement Agreement, the Settlement Amount will be subject to deductions
for administration expenses, Class Counsel fees and disbursements and
Plaintiff’s honoraria and applicable taxes as approved by the Court.

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Approval Hearing

On Friday, December 6, 2024 at 10:00 a.m., there will be a hearing before the
Court of King’s Bench for Saskatchewan (the "Approval Hearing") located at 2425
Victoria Avenue, Regina, Saskatchewan, S4P 4W6.  At the Approval Hearing, Class
Counsel will seek the Court's approval of (i) the Settlement Agreement; and (ii)
the fees and expense reimbursement of Class Counsel and Plaintiff’s honoraria.

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Class Member Options

If you are a Class Member, you have three options:

1. Do Nothing

If you do nothing, you will automatically remain in the Class and will be bound
by the terms of the Settlement Agreement.

2. Remove yourself by opting out from the Class

If you do not want to particiapte in the Settlement or be bound by it, you must
opt out (i.e., remove yourself). To do so, you must complete and submit the
designated Opt-Out Form and mail it to the claims administrator address listed
below postmarked, no later than December 2, 2024.

3. Object to the Settlement

If you choose not to opt out and to stay in the Class, you may object to the
Settlement Agreement. To object, you must submit a written objection by mail to
the address listed below postmarked, no later than December 2, 2024.

At the Approval Hearing, the Court will consider objections to the proposed
Settlement Agreement by Class Members if the objections were received in the
manner and by the date set out pursuant to the Settlement Agreement and order of
the Court. 

The written notice of objection must contain the following information to be
valid:

(a)        the potential Settlement Class Member’s full name, current address,
telephone number, and the e-mail address associated with their Ticketmaster
account;

(b)        the grounds for the objection; and

(c)        whether the potential Settlement Class Member intends to appear at
the approval hearing himself/herself, or through his/her lawyer (at the
potential Settlement Class Member’s own expense).

Note: You are not required to attend the approval hearing if you submit an
objection. Objecting does not disqualify you from making a claim nor does it
make you ineligible to receive benefits under the Settlement Agreement. You
cannot opt out of and also object to the Settlement Agreement. If you do both,
only your opt-out request will apply and your objection will be considered
withdrawn.

Opt-Out Forms and Objections must be mailed to:

Ticket Fees Display Class Action
c/o Verita 
P.O. Box 3355
London, ON N6A 4K3

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More Information

Copies of the Settlement Agreement, Long Form Notice and other documents are
available on the Documents page.

Answers to Frequently Asked Questions are available here.





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