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CASE STUDIES


COX AUTOMOTIVE DRIVES DOWN DEFECTS WITH END-TO-END TESTING

Reading Time: 3 minutes

Download PDF »


<5%

Escaped Defects


<7 DAYS

Urgent Defects Aging


+99.97%

System Availability


>50%

Reduced Downtime

Cox Automotive provides the digital infrastructure for the new and used car
market. They’re the company behind well-known brands such as Kelley Blue Book,
the Most Trusted Resource for used car pricing.

If you have bought a car, your dealer would have touched one of their
components. Cox Automotive provides digital services for the buyer, the dealer,
and the lender that make car buying, shopping, and servicing easy. They’re the
backbone of the industry.

Dealertrack, a subsidiary of Cox Automotive, provides accurate retail sales data
that includes dealer management systems (DMS), sales and financing solutions,
and complete vehicle registration and title management. Much like financial
technology companies, Dealertrack is mission-critical with no room for failure
or downtime.

Watch Cox Automotive’s full presentation at the Automated Software Testing &
Quality Summit. Learn how the team defined a new testing discipline, established
processes to address defects earlier in the test cycle, and achieved end-to-end
testing with service virtualization.

WATCH PRESENTATION HERE>>


THE CHALLENGE

The biggest challenge for Cox Automotive, and Dealertrack in particular, is the
sheer scale of the services they offer. Dealertrack services the entire car
dealership network in North America from the time a customer enters a dealership
and sits down with a salesperson, to financing, contracting and signing (online
and in-store), registration and titling, to the delivery of the vehicle.

There’s a large number of services at play and the dependencies inherent in such
a complex system means that even small changes can have significant ripple
effects in the entire system. The following diagram provides a top-level
overview of the Dealertrack services and system architecture.



> “I would call our challenge a ‘perfect storm.’ We have large data centers with
> numerous network segments—each containing thousands of servers, and many, many
> services. Our problem was we were having too many incidents, too much
> downtime, and many client issues to resolve.”
> 
> —Roya Montazeri, Senior Director of Quality at Cox Automotive

In light of this perfect storm, Cox Automotive decided to attack it head-on with
a new quality initiative. Rather than get caught up in tracking multiple KPIs,
Cox Automotive chose to reduce escaped defects by 5%. This simple goal required
rethinking their quality processes, particularly their end-to-end testing.


THE APPROACH

Service virtualization was a natural fit for Cox Automotive to help them achieve
their goals. Given their mission-critical application and the sheer scale of
their service offering, service virtualization allows them to isolate
applications under development without affecting, or being affected by, the vast
dependencies in the operating environment.

SEE THE VALUE OF PARASOFT VIRTUALIZE

Use our handy ROI calculator to assess potential savings in your testing
processes.

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THE SOLUTION

Cox Automotive took a holistic approach to their goal of reducing their escaped
defects by 5%. They put in the necessary quality controls and practices to
improve their end-to-end functional and performance testing. They also improved
their test and release management practices. Their test automation focus was
clearly set on virtualization.

> “Virtualization was the best thing that could happen to us in the way that it
> enables us to test the right thing at the right time. We already had many
> automation tools and could have some ability to mimic component behavior, but
> it wasn’t what we needed. We needed our virtualization services fast, because
> our problem was here and now, right in our lap.”
> 
> —Roya Montazeri, Senior Director of Quality at Cox Automotive

Cox Automotive is using service virtualization for more than just testing. The
implementation team is using these virtualized services to simplify the
development of new features. They can also use these virtual services to help
demonstrate new functionality to their clients.


THE RESULTS

Parasoft assisted Cox Automotive with their POC and training rollout plan of
service virtualization with Parasoft Virtualize delivered through online
training for the team. By working directly with Parasoft, Cox Automotive was
able to train their team and enable many teams across the organization.

> “We totally achieved our escaped defect KPI, same with our defect aging goal
> of no more than seven days to respond to urgent defects. When it comes to our
> availability, we really are at 99.97%. So, I will say, yes, we achieved and
> accomplished our goals through a true partnership with Parasoft.”
> 
> —Roya Montazeri, Senior Director of Quality at Cox Automotive

Cox Automotive views their investment in positive terms to the point where they
consider their virtual assets as important as code. The Cox Automotive team
appreciates that Parasoft has a long-term roadmap that enables them to support
and sustain their virtual assets for years to come.

TAKE THE NEXT STEP

Identify the critical features and key capabilities your team needs to
successfully adopt service virtualization and maximize ROI.

Download Whitepaper
View All Case Studies
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