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Text Content

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 * (800) 883-5777
 * sales@theconnectioncc.com

 * Best Practices
   * Brand Representation
   * Call Center Training
   * Customer Experience
   * KPI Management
   * Omni-Channel Contact Center
   * Quality Assurance
   * Scalability
   * Technology & Updates
   * Workforce Management
 * Services
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     * Interactive Voice Response IVR Systems
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 * Industries Served
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 * About
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   * Call Center Metrics Report Demo
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   * Call Center Management Guide
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 * Careers
   * Working at The Connection®
   * The Connection® Cares Benefits
 * Contact Us
   * Request A Quote

 * Call Center Outsourcing
   
   U.S. Based Call Center
   Award Winning Call Center & Virtual Receptionist Services
 * Let Our Team Help You
   
   Explore the Possibilities
   Call Center Services | Virtual Receptionist | Consulting | Training
 * Affordable Call Center Services
   Programs Tailored To Fit Your Business Needs
 * Tenured Experience Specialists
   All The Benefits Of A Regular Employee, At A Fraction Of The Cost







Inbound or outbound. Voice, email, or chat. We speak from Experience. Contact us
to see what we can do for you.

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OUR SERVICES

CALL CENTER OUTSOURCING



Looking to Outsource Your Call Center? We offer 24/7 premium level call center
services for virtual receptionist as well as shared or dedicated call center
outsourcing. In business for over 35 years, we do more and do it better than
anyone else in the industry at a fraction of the cost of managing your own team
internally. 

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CALL CENTER CONSULTING



Are You An Existing Call Center? As industry practitioners, we leverage over 150
years of combined industry knowledge to provide call center consulting services
that optimize operations and elevate performance.

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CALL CENTER TRAINING



Looking for more than one and done classroom training? Immerse your team in
fully interactive, online training courses designed to engage and stimulate
learning from initial classroom training throughout the Agent's entire career. 

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> The Connection's professional team created a positive relationship with not
> only our internal team, but our customers as well. The partnership with The
> Connection has enabled us to meet or exceed many of our goals for the year.
> Thanks Connection team!

Vice President, Customer EngagementFortune 500 Retail Organization

> When we began our relationship with The Connection® we never dreamed we would
> have the level of partnership we have today! We initially began with
> outsourcing a small portion of our incoming call center business. This has now
> evolved to them handling 100% of incoming calls and email, monitoring social
> media and various administrative functions. They have integrated themselves so
> deep into our business, it feels like we are all one company!

Vice PresidentWorld's Largest Lifestyle & Affinity Membership Brand

> Our entire team at The Connection® is second to none and they continue to
> excel at executing against the aggressive strategic goals we have set. I am
> proud to call them our partner!

Vice PresidentNorth American Operations Group

> We outsource over 90% of our Sales and Customer Service contact center
> activities. As a result, we are totally reliant upon a strong and stable
> partner for the health and expansion of our business and the care of our
> customers. We have been working with The Connection® for over 10 years because
> they have demonstrated the ability to adapt and grow with our changing
> business needs.

Vice President/General ManagerLeading National Manufacturer & Retailer

> Working with The Connection® team at all levels of the organization was a
> great consulting experience! They exhibit an understanding and "can do"
> attitude that provides insight, feedback and value that extend above and
> beyond their excellent call center services.

CEOFortune 500 Retail Organization

> After years of working with many outsource service agencies, this was the
> smoothest launch we have experienced.

Director of Customer CareLeading Wireless Internet Provider

> We are totally invested and engaged in the success of our clients. We have
> their back and will stop at nothing to ensure the success of their business.

Fred WeinerPresident & Founder of The Connection®



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OUR COMPANY

The Connection® blends people, technology and strategy to embrace our customers'
brands and provide gold standard service through continual innovation. We are
100% invested and engaged in the success of your program and will stop at
nothing to ensure that success. For over 35 years we have become a strategic
partner to organizations, providing proactive, personalized solutions designed
to meet even the most complex call center and training needs. 

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Get in Touch | Blog

ABOUT

The Connection® is a business process outsourcer (BPO), offering a multitude of
operational and consulting services for contact center services.

CONTACT US

 * Address: 11351 Rupp Dr, Burnsville, MN 55337

 * Phone: +1 (952) 948-5488

 * Fax: +1 (952) 948-5498

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