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REVOLUTIONIZING HEALTHCARE THROUGH DIGITAL HEALTH AND PATIENT EXPERIENCE!      
                                         

ONLINE
JULY 20-21, 2022 |  12:00PM ET

Free Sign Up
Sponsor


TRANSFORMING PATIENT EXPERIENCE. TOGETHER.

Patient experience is the center of healthcare, and in our transitioning
post-pandemic environment, one experience can make or break your relationship
with your patients. In fact, some funding relies on assessments of patient
experience such as the HCAHPS (Hospital Consumer Assessment of Healthcare
Providers and Systems) survey; causing healthcare providers to rethink your
patient experience. 

Enter the digital healthcare revolution: To negotiate changing patient
expectations, along with staff and patient fatigue, investments in digital
healthcare have doubled from $7 billion in 2019 to $14 billion in 2020, and
nearly $15 billion in first half of 2021 alone!*

However, a number of challenges loom on the horizon: While advancements in
digi-healthcare are impressive, healthcare providers (like you) are struggling
without the benefits of in-person healthcare and fully assessing  patient's
health, what strategies to implement for integrating telehealth systems with
hospital records and billing, and providing health and tech literacy for
patients.

That's where we (and dozens of your peers) come in: Our virtual summit is
designed to offer invaluable insights on challenges, trends and strategies that
are continuing to revolutionize healthcare, showcasing how leading hospitals,
practices and healthcare facilities of all kinds are creating dynamic,
empathetic, 21st Century experiences that empower patients to engage with their
own health in new ways—join us!



*According to Deloitte

This summit is exclusively for patient-care focused healthcare industry
executives. Solution providers to these organizations and others will not be
allowed to attend. Please register with your full company name and your
corporate email address or you risk not gaining admittance. WBR reserves the
right to not admit registrants based on company type.



Reserve Your Free Spot


THE NEXT GENERATION OF PX. BACKED BY KEY INNOVATORS:

Peggy Greco, Ph.D.

Medical Director of Patient Experience

Nemours Children's Health System

Airica Steed,

Executive Vice President and Chief Operating Officer

Sinai Health System

Jason Dupuis

Chief Experience Officer

PM Pediatrics

Pamela Bell

Patient Experience Officer

Valley Health System

Carey Officer

Vice President at Service Delivery Innovation, Center for Health Delivery
Innovation

Nemours Children’s Health

Jonathan D. Sonis, MD,

Chair of Quality and Safety

Emergency Medicine at Massachusetts General Hospital

Kathy Denton

Associate Director, Patient Experience

MD Anderson Cancer Center

Emily Parks

Program Supervisor, Cornerstone Montgomery

Patient Advocate and Public Speaker

Merri Lazenby

Director, Human Resources

Northwestern Medicine

Elizabeth Kennett

Leadership Coach, Consultant

The Center for Congregational Health, Atrium Health-Wake Forest Baptist

View All Speakers


DIVING INTO KEY DRIVERS SHAPING THE FUTURE OF PX

We're hear your concerns: Our goal is to put you at the forefront of what's
shaping the industry now, and what's driving the industry forward tomorrow. Tune
in and hear from fellow experts with decades of expertise in patient healthcare
and experience.

We've specifically curated our discussions to focus on these top 5 key industry
drivers you should be paying attention to for the next 6-12 months: 

 * How COVID continues to change the healthcare landscape economically
 * How insurance and healthcare are promoting digital care
 * Preventing staff burnout and preventing staffing shortages 
 * Evolving with family and patient policies
 * Becoming more privy to unequal healthcare access



Join the Conversation!


WHY NGPX IS RATED #1


LEARN FROM THOSE TRANSFORMING THE PATIENT EXPERIENCE

You’ll hear from more than 30 CXOs, trendsetters, visionaries and trailblazers
that are revolutionizing the patient experience! Walk away with pages of
strategies that will deliver personalized high touch experiences for your
patients and staff.


THE MOST INTERACTIVE PX EVENT EVER

 * 200+ virtual attendees
 * Speak “off-the-record”
 * Develop relationships
 * Make new contacts
 * You choose your agenda
 * Join from any device, wherever you are
 * Join the tight-knit NGPX community




MEET NEW INNOVATIVE VENDORS ALL IN ONE PLACE

The NGPX Innovation Hub is THE place to find your next PX transformation
partner. See the newest releases from trusted industry leaders and be wow-ed
with revolutionary tech from up and coming players.

Reserve Your Free Spot
OUR NGPX VIRTUAL SUMMIT AGENDA


DAY 1: JULY 20, 2022

View All Session Details


   GROUP 1


   FOCUSING ON EMPATHY AND EQUITY

 * 12:00 pm - 12:05 pm
   
   12:00 pm - 12:05 pm
   
   
   WELCOME REMARKS
   
   

 * 12:05 pm - 12:35 pm
   
   12:05 pm - 12:35 pm
   
   
   FIRESIDE CHAT: HUMAN-CENTERED STRATEGIES — REFRAMING PATIENT AND STAFF
   EXPERIENCE
   
   Jason Dupuis, Chief Experience Officer, PM Pediatrics
   
   The healthcare space has been the scene of rising tensions that were only
   exacerbated by the stresses of the pandemic. In investigating this “epidemic
   of rudeness”, Jason Dupuis, Chief Experience Officer at PM Pediatrics set out
   to explore the origins of this tension and find ways to reframe the narrative
   to bring staff and patient experience into one strategy. In this session,
   Jason talks about beginning the human experience journey and steps along the
   way such as:
   
    * Understanding the current healthcare landscape from patient and staff
      perspectives
    * Bringing staff into decision making around patient interactions
    * Setting up opportunities and preparing for patient conversations to
      emphasize listening and de-escalation
    * Reexamining core values to make sure they capture the human experience
   
   Learn more

 * 12:40 pm - 1:00 pm
   
   12:40 pm - 1:00 pm
   
   
   CASE STUDY: IMPROVING PATIENT FLOW FOR HIGHER PATIENT SATISFACTION
   
   With higher expectations around communication, personalization and lower
   tolerance levels for wait times and confusion, your patient experience is
   dependent on open and timely communication. Learn about opportunities to
   improve patient flow by using patient tracking and personalized notifications
   to: 
   
    * Allowing patients to wait safely and comfortably remotely while remaining
      in contact
    * Keep caregivers notified on patient status throughout the process and
      increase trust and satisfaction
    * Automate check-ins, follow-ups, alerts and notifications to increase
      efficiency and decrease patient confusion
   
   Learn more

 * 1:00 pm - 1:35 pm
   
   1:00 pm - 1:35 pm
   
   
   PANEL DISCUSSION: ENGAGING YOUR PFACS AND PATIENT COMMUNITIES
   
   Peggy Greco, Ph.D., Medical Director of Patient Experience, Nemours
   Children's Health System
   Lisa Schiller, Director, Office of Patient Experience, Children’s Hospital
   Los Angeles
   Kathy Denton, Associate Director, Patient Experience, MD Anderson Cancer
   Center
   Emily Parks, Program Supervisor, Cornerstone Montgomery, Patient Advocate and
   Public Speaker
   
   When it comes to creating great patient experiences, it is vital to engage
   patient communities, PFACs and more to create a sense of community and ensure
   there are avenues for meaningful change. In this session, we will hear
   different perspectives from the healthcare community with the goal of making
   a lasting impact through best practices such as:
   
    * Engaging your patients as partners in designing patient experiences
    * Designating PFAC's role in organizations and ensuring they are able to
      communicate findings and suggestions
    * Continual outreach around new initiatives and policies that effect patient
      experience 
    * Opening lines of communication to build empathy and understanding between
      staff and patient advocates
   
   Learn more

 * 1:35 pm - 1:55 pm
   
   1:35 pm - 1:55 pm
   
   
   CASE STUDY: SIMPLIFYING AND INTEGRATING THE PATIENT JOURNEY
   
   With all the hassles of daily life, the last thing patients want to focus on
   is navigating a complicated system that does not deliver the healthcare
   outcomes they are looking for. With modern, API-first patient relationship
   management systems that integrate seamlessly into your existing systems,
   healthcare providers can drive engagement, cut down on redundancy and create
   a simple and interconnected patient journey. Learn more about:
   
    * Using integrations to create better interconnectivity for both patient and
      staff promote agility in your digital approach
    * Bring in automation of personalized and targeted communication across
      email and text outreach
    * Creating systems to make scheduling, check-in and reminders easier to cut
      down on miscommunication and no-shows
    * Driving digital change quickly and simply with key solutions that focus on
      making an impact
   
   Learn more

 * 2:00 pm - 2:25 pm
   
   2:00 pm - 2:25 pm
   
   
   FIRESIDE CHAT: MEETING THE CHALLENGES TO PATIENT-CENTERED CULTURE
   
   Peggy Greco, Ph.D., Medical Director of Patient Experience, Nemours
   Children's Health System
   
   The recent health crisis has increased stress and decreased tolerance and
   empathy across the nation. In this climate, how do health care institutions
   maintain a patient-centered culture as the core priority? It starts with
   recognizing patients’ vulnerability, finding ways to prevent escalation and
   strategies for creating a respectful and caring environment for both staff
   and patients. Hear from Dr. Peggy Greco, Chief Patient Experience Officer at
   Nemours Children’s Health, on strategies for:
   
    * Understanding how patient and healthcare culture has been shaped in recent
      years
    * Increasing awareness and acknowledgement of staff and patient stress and
      modifying our approach to maintaining a patient-centered culture
    * Evaluating your health care environment and implementing changes to
      influence patient and staff behaviors
    * Teaching cultural awareness and sensitivity to understand how vulnerable
      patients experience healthcare
    * Helping associates and patients alike feel safe and supported in the
      health care environment 
   
   Learn more

 * 2:30 pm - 3:00 pm
   
   2:30 pm - 3:00 pm
   
   
   PANEL DISCUSSION: ALL IN – RE-INVESTING IN AND EMPOWERING YOUR STAFF
   
   With the great resignation, staff burnout, and many personal challenges, it
   can be harder than ever to keep staff feeling valued, empowered. Add to that
   an influx of hiring and new employees – how do create a culture of
   collaboration and growth? Through this session, we look at strategies for
   investment in staff as well as rethinking traditional staffing models and
   training to address this new reality. Find ways to: 
   
    * Build a culture of collaboration and support to increase staff retention
      and engagement
    * Rethink staffing to increase engagement and create new opportunities
    * Invest in training that equips your staff to face unexpected challenges
   
   Learn more

 * 3:00 pm - 3:45 pm
   
   3:00 pm - 3:45 pm
   
   
   LIVE ROUNDTABLE: CELEBRATING YOUR COMMUNITY – BRING YOUR SUCCESSES TO SHARE
   
   With so many changes happening so quickly, we need a chance to step back and
   celebrate the wins and share strategies and
   
   successes from your practice with the NGPX Community. Come ready to share
   what you are proud of, working on, or excited
   
   about!
   
   Learn more

 * 3:45 pm - 3:50 pm
   
   3:45 pm - 3:50 pm
   
   
   CLOSING REMARKS FOR DAY 1
   
   


DAY 2: JULY 21, 2022

View All Session Details


   GROUP 1


   STREAMLINING AND SIMPLIFYING THE PATIENT JOURNEY

 * 12:00 pm - 12:05 pm
   
   12:00 pm - 12:05 pm
   
   
   WELCOME REMARKS
   
   

 * 12:05 pm - 12:35 pm
   
   12:05 pm - 12:35 pm
   
   
   KEYNOTE PANEL: EQUITY IN THE PATIENT EXPERIENCE – BRINGING YOUR PRACTICE INTO
   FOCUS
   
   Airica Steed,, Executive Vice President and Chief Operating Officer, Sinai
   Health System
   
   Health equity significantly impacts the patient experience, a fact that more
   and more institutions are recognizing and acknowledging in recent years. To
   better serve patients, organizations must bring health equity into focus as
   they design and evaluate patient experience to understand barriers and
   inequality in systems and to makes sure all patients can access the highest
   standard of care. Take some time to hear insights on the journey to improving
   health equity in patient experience through:
   
    * Understanding how to bring customer expectations and customer experience
      into alignment
    * Looking at your own patient experience practices through the lens of
      equity and inclusion
    * Identifying barriers to care and making strategic changes to address them
    * Finding where and how to improve communication with underserved patients
      so that the full patient experience is accurately represented and
      improvements can be made for those populations
    * Committing to an ongoing effort to build trust with minority and
      underserved populations to increase retention and continually improve
      practice
   
   Learn more

 * 12:40 pm - 1:00 pm
   
   12:40 pm - 1:00 pm
   
   
   CASE STUDY: TURNING PATIENT ANALYTICS INTO ACTIONABLE IMPROVEMENTS
   
   Digital transformation is dependent on knowing how your patient interacts
   with your company across channels. Better analytics mean better understanding
   of your customer journey, but once you have those insights, turning them into
   practical steps can be a challenge. That’s where great partnership can make a
   difference. This session talks through using comprehensive
   customer experience analytics to:
   
    * Collect a wide range of data from various sources and consolidate into
      usable pieces
    * Determine appropriate metrics and benchmarks – and make sure those get
      measured! 
    * Determine friction points in interactions and simplify, simplify,
      simplify!
    * Ensure the right teams have access to real-time insights that they can use
      to make decisions and improvements
   
   Learn more

 * 1:00 pm - 1:25 pm
   
   1:00 pm - 1:25 pm
   
   
   FIRESIDE CHAT: CLOSING THE FEEDBACK LOOP – INCREASING PATIENT ENGAGEMENT TO
   IMPROVE PERFORMANCE
   
   Getting patient feedback is vital to improving performance, but how that data
   is received and what is done with it make all the
   
   difference in real-time interactions with patients. In this session, we
   explore innovative ways to close this feedback loop by turning
   
   real-time impact into easy-to-see dashboards, alert sand more that enable
   teams to address concerns faster as well as offering
   
   broad analysis of opportunities for improvement. Hear success stories on:
   
    * Engaging with feedback from patients and employees in real time to make
      swift change and increase patient retention
    * Identifying gaps and friction points throughout the patient journey
    * Accessing patient experience analytics in formats and dashboards that
      provide new insights
    * Understanding where you need to allocate resources to solve pain points
   
   Learn more

 * 1:30 pm - 2:00 pm
   
   1:30 pm - 2:00 pm
   
   
   FIRESIDE CHAT: FIRESIDE CHAT: THE ROLE OF REPLENISHMENT IN HEALTHCARE -
   FINDINGS FROM THE FIELD
   
   Pamela Bell, Patient Experience Officer, Valley Health System
   Elizabeth Kennett, Leadership Coach, Consultant, The Center for
   Congregational Health, Atrium Health-Wake Forest Baptist
   
   We have relied on staff resilience more than ever in the last few years, but
   it takes time and work to replenish empathy and combat fatigue. Learn about
   key takeaways from leaders in the field based on a series of interventions
   across groups of healthcare professionals from clinical leaders, frontline
   staff, physicians and more on the importance of replenishment and strategies
   for:
   
    * Building organizational understanding the impact of burnout and emotional
      exhaustion on our ability to have empathy
    * Promoting self-awareness and self-empowerment as an ongoing healthcare
      practice
    * Helping staff evaluate and make choices to promote wellbeing
    * Leveraging gratitude to break down barriers and resentment
    * Using interventional conversations as a practice for creating staff care
      and organizational trust
   
   Learn more

 * 2:00 pm - 2:25 pm
   
   2:00 pm - 2:25 pm
   
   
   PRESENTATION: WHAT DO THE PATIENTS THINK? A PATIENT-CENTERED APPROACH TO
   TRANSFORMING PATIENT EXPERIENCE IN THE ED
   
   Jonathan D. Sonis, MD,, Chair of Quality and Safety, Emergency Medicine at
   Massachusetts General Hospital
   
   Listening is the first part of understanding your patients and designing
   experiences that work for them. How do you gather patient 
   
   stories while also turning them into useful information that can inform
   practice changes? This session explores what it means to 
   
   listen to your patients and how to adjust to ensure that all ground is
   covered in creating responsive patient experience.
   
    * Thinking about listening in new contexts and in a digital sphere
    * Gathering patient and staff stories to better understand your health
      community and using this information to drive change create meaningful
      dialogue
    * Evaluating your KPIs alongside qualitative feedback to make sure they are
      giving you the whole picture of PX
    * Sharing stories and data to inspire and create long-term relationships
   
   Learn more

 * 2:30 pm - 3:00 pm
   
   2:30 pm - 3:00 pm
   
   
   FIRESIDE CHAT: CONNECTING VIRTUALLY – CREATING DIGITAL COMMUNITIES IN
   HEALTHCARE
   
   Carey Officer, Vice President at Service Delivery Innovation, Center for
   Health Delivery Innovation, Nemours Children’s Health
   
   With increased digitization there is a challenge to connect patients with
   healthcare and one another – but there is also opportunity. In this dynamic
   session, learn about innovative solutions to connect with patients across
   digital touchpoints as well as create a space for patients to learn and
   explore relevant content that will help them navigate health challenges. Find
   out more about:
   
    * Designing hybrid digital experiences that brings people into a larger
      digital space
    * Understanding your patients’ needs and engaging with them to deliver
      useful communication and information
    * Creating simple navigation and user-friendly experiences 
   
   Learn more

 * 3:00 pm - 3:25 pm
   
   3:00 pm - 3:25 pm
   
   
   FIRESIDE CHAT: WORKING TOWARD HEALTH LITERACY – HELPING PATIENTS HELP
   THEMSELVES
   
   Healthcare literacy is at the center of patient experience; since patients
   need this understanding to actively participate in their own care and patient
   journey. As healthcare providers, how do you empower patients to learn and
   engage in their own healthcare while combatting misinformation and
   misconceptions? In this session, we talk about new initiatives and tools to:
   
    * Personalize patient information to help patients find the information on
      their condition and care
    * Invest in new tools to connect with patients post-care
    * Help staff understand misconceptions and assumptions to better prepare
      them to deal with patient misinformation
    * Build literacy touchpoints throughout the patient experience journey 
   
   Learn more

 * 3:25 pm - 3:30 pm
   
   3:25 pm - 3:30 pm
   
   
   CLOSING REMARKS
   
   

View Agenda


BRINGING TOGETHER THE BEST IN PATIENT EXPERIENCE


NGPX Virtual brings together 200+ senior-level healthcare professionals
responsible for patient experience outcomes. As NGPX expands, we carefully
curate our sessions and sponsors to maximize the time needed for new ideas and
relationships to form at our event.


I'M READY TO SPONSOR!Join Your Peers!LEARN ABOUT SPONSORSHIP


WORD ON THE STREET

"THE SPEAKERS WERE ALL SO HEARTFELT. HOW CAN YOU NOT BE MOTIVATED?"

Lisa Hare
Manager, Performance Excellence Support Services
Froedtert & the Medical College of Wisconsin

"THE PACE, CONTENT, AND COLLEGIALITY OF ALL WAS THE BEST I HAVE EXPERIENCED"

Susan Davis
Manager, Volunteer and Courtesy Services
Porter Adventist Hospital

"I'VE LEARNED SO MUCH AND MADE GREAT CONNECTIONS"

Theresa Johnson,
VP, Patient Experience
Parkland Health & Hospital Systems


LET’S CONNECT & CREATE A CUSTOM EXPERIENCE

Hi, I'm Tevin, the Sponsorship Director for NGPX Virtual Event. Reach out by
clicking the button below and I’ll be in touch within 24 hours. Looking forward
to connecting!



Contact Tevin

HOW OUR VIRTUAL SUMMITS WORK


Participating in a virtual summit is easy. Once you and your team register, each
of you will receive a link to access the presentations. You can also add the
summit to your Outlook or other calendar as a reminder. You do not need to
download or install any software to participate. All you need is Internet
access. The sessions will be recorded, and will be available for a limited time
afterwards. It’s going to be a great summit!


*Note: This summit is exclusively for patient-care focused healthcare industry
executives. Solution providers to these organizations and others will not be
allowed to attend. Please register with your full company name and your
corporate email address or you risk not gaining admittance. WBR reserves the
right to not admit registrants based on company type.



Free Sign Up

Phone: +1 888.482.6012 

Fax: 1 (646) 200.7535

Contact Us Today

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