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Effective URL: https://surveys.erepublic.com/s3/CDG23-IT-Service-Desk-Survey-Instrument?utm_campaign=Research%20-%20CDG%20-%20Survey&utm_medi...
Submission: On November 06 via api from US — Scanned from DE
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<h1 class="sg-title" tabindex="0"><span>IT Service Desk Survey</span></h1>
<div class="sg-header-hook-2"></div>
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<div class="sg-content" id="sg-skipnav-target">
<div class="sg-content-hook-1"></div>
<div class="sg-question-set">
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<span style="font-size:28px;"><strong>Demographics</strong></span>
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<span class="sg-question-number">1.</span> What is your level of government? <strong class="sg-required-icon">*<span class="sg-screenreader-only">This question is required.</span></strong>
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<span class="sg-question-number">2.</span> What is the population of your jurisdiction? <strong class="sg-required-icon">*<span class="sg-screenreader-only">This question is required.</span></strong>
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<input type="radio" id="sgE-7576808-1-6-10132" class="sg-input sg-input-radio" name="sgE-7576808-1-6" aria-label="300,001 – 500,000" value="10132">
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<input type="radio" id="sgE-7576808-1-6-10133" class="sg-input sg-input-radio" name="sgE-7576808-1-6" aria-label="500,001 – 1,000,000" value="10133">
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<span style="font-size:22px;">Current IT Department</span>
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<span class="sg-question-number">3.</span> How many full-time staff are in your IT department, not including contracted or outsourced staff? <strong class="sg-required-icon">*<span class="sg-screenreader-only">This question is
required.</span></strong>
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<li>
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<legend class="sg-question-title sg-question-legend" tabindex="0">
<span class="sg-question-number">4.</span> How do you anticipate your organization's overall IT budget will change for fiscal year 2025? <strong class="sg-required-icon">*<span class="sg-screenreader-only">This question is
required.</span></strong>
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<input type="hidden" id="sgE-7576808-1-38-time" name="sgE-7576808-1-38-time" value="">
<div class="sg-question-options ">
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<input type="radio" id="sgE-7576808-1-38-10146" class="sg-input sg-input-radio" name="sgE-7576808-1-38" aria-label="Decrease by more than 10%" value="10146">
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<li>
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<li>
<input type="radio" id="sgE-7576808-1-38-10148" class="sg-input sg-input-radio" name="sgE-7576808-1-38" aria-label="Decrease by 1-5%" value="10148">
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<li>
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<li>
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<label for="sgE-7576808-1-38-10150" aria-hidden="true" aria-label="Increase by 1-5%">Increase by 1-5%</label>
</li>
<li>
<input type="radio" id="sgE-7576808-1-38-10151" class="sg-input sg-input-radio" name="sgE-7576808-1-38" aria-label="Increase by 6-10%" value="10151">
<label for="sgE-7576808-1-38-10151" aria-hidden="true" aria-label="Increase by 6-10%">Increase by 6-10%</label>
</li>
<li>
<input type="radio" id="sgE-7576808-1-38-10152" class="sg-input sg-input-radio" name="sgE-7576808-1-38" aria-label="Increase by more than 10%" value="10152">
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<li class="sg-last-li">
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<legend class="sg-question-title sg-question-legend" tabindex="0">
<span class="sg-question-number">5.</span> How many applications and services does your IT team manage? <strong class="sg-required-icon">*<span class="sg-screenreader-only">This question is required.</span></strong>
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<input type="hidden" id="sgE-7576808-1-39-meta" name="sgE-7576808-1-39-meta" value="hidden=false&required=true">
<input type="hidden" id="sgE-7576808-1-39-time" name="sgE-7576808-1-39-time" value="">
<div class="sg-question-options ">
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<li>
<input type="radio" id="sgE-7576808-1-39-10157" class="sg-input sg-input-radio" name="sgE-7576808-1-39" aria-label="51 – 100" value="10157">
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</li>
<li>
<input type="radio" id="sgE-7576808-1-39-10158" class="sg-input sg-input-radio" name="sgE-7576808-1-39" aria-label="101 – 200" value="10158">
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<li>
<input type="radio" id="sgE-7576808-1-39-10159" class="sg-input sg-input-radio" name="sgE-7576808-1-39" aria-label="201 – 300" value="10159">
<label for="sgE-7576808-1-39-10159" aria-hidden="true" aria-label="201 – 300">201 – 300</label>
</li>
<li>
<input type="radio" id="sgE-7576808-1-39-10160" class="sg-input sg-input-radio" name="sgE-7576808-1-39" aria-label="More than 300" value="10160">
<label for="sgE-7576808-1-39-10160" aria-hidden="true" aria-label="More than 300">More than 300</label>
</li>
<li>
<input type="radio" id="sgE-7576808-1-39-10161" class="sg-input sg-input-radio" name="sgE-7576808-1-39" aria-label="We are working on quantifying our IT applications" value="10161">
<label for="sgE-7576808-1-39-10161" aria-hidden="true" aria-label="We are working on quantifying our IT applications">We are working on quantifying our IT applications</label>
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<li class="sg-last-li">
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<div id="sgE-7576808-1-40-box" class="sg-question sg-type-instruction ">
<input type="hidden" id="sgE-7576808-1-40-meta" name="sgE-7576808-1-40-meta" value="hidden=false&required=false">
<input type="hidden" id="sgE-7576808-1-40-time" name="sgE-7576808-1-40-time" value="">
<div class="sg-instructions">
<span style="font-size:22px;">IT Management Priorities & Challenges</span>
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<legend class="sg-question-title sg-question-legend" tabindex="0">
<span class="sg-question-number">6.</span> What are your organization's biggest IT service management challenges? (Select up to 3). <strong class="sg-required-icon">*<span class="sg-screenreader-only">This question is
required.</span></strong>
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<input type="hidden" id="sgE-7576808-1-41-time" name="sgE-7576808-1-41-time" value="0.057">
<div class="sg-question-options ">
<ul class="sg-list sg-list-vertical sg-list-vertical-flipped sg-labels-right">
<li class="sg-first-li">
<input type="checkbox" class="sg-input sg-input-checkbox" name="sgE-7576808-1-41-10175" id="sgE-7576808-1-41-10175" value="10175" aria-label="Difficulty supporting diverse IT environments"
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<label for="sgE-7576808-1-41-10175" aria-label="Difficulty supporting diverse IT environments">Difficulty supporting diverse IT environments</label>
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<li class="">
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<li class="">
<input type="checkbox" class="sg-input sg-input-checkbox" name="sgE-7576808-1-41-10169" id="sgE-7576808-1-41-10169" value="10169" aria-label="Lack of automation" title="Lack of automation" role="checkbox">
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</li>
<li class="">
<input type="checkbox" class="sg-input sg-input-checkbox" name="sgE-7576808-1-41-10170" id="sgE-7576808-1-41-10170" value="10170" aria-label="Data integrity" title="Data integrity" role="checkbox">
<label for="sgE-7576808-1-41-10170" aria-label="Data integrity">Data integrity</label>
</li>
<li class="">
<input type="checkbox" class="sg-input sg-input-checkbox" name="sgE-7576808-1-41-10173" id="sgE-7576808-1-41-10173" value="10173" aria-label="Maintaining cybersecurity standards" title="Maintaining cybersecurity standards"
role="checkbox">
<label for="sgE-7576808-1-41-10173" aria-label="Maintaining cybersecurity standards">Maintaining cybersecurity standards</label>
</li>
<li class="">
<input type="checkbox" class="sg-input sg-input-checkbox" name="sgE-7576808-1-41-10167" id="sgE-7576808-1-41-10167" value="10167" aria-label="Skills gaps" title="Skills gaps" role="checkbox">
<label for="sgE-7576808-1-41-10167" aria-label="Skills gaps">Skills gaps</label>
</li>
<li class="">
<input type="checkbox" class="sg-input sg-input-checkbox" name="sgE-7576808-1-41-10174" id="sgE-7576808-1-41-10174" value="10174" aria-label="Aging infrastructure or systems" title="Aging infrastructure or systems" role="checkbox">
<label for="sgE-7576808-1-41-10174" aria-label="Aging infrastructure or systems">Aging infrastructure or systems</label>
</li>
<li class="">
<input type="checkbox" class="sg-input sg-input-checkbox" name="sgE-7576808-1-41-10166" id="sgE-7576808-1-41-10166" value="10166" aria-label="Staffing constraints" title="Staffing constraints" role="checkbox">
<label for="sgE-7576808-1-41-10166" aria-label="Staffing constraints">Staffing constraints</label>
</li>
<li class="">
<input type="checkbox" class="sg-input sg-input-checkbox" name="sgE-7576808-1-41-10171" id="sgE-7576808-1-41-10171" value="10171" aria-label="Data management" title="Data management" role="checkbox">
<label for="sgE-7576808-1-41-10171" aria-label="Data management">Data management</label>
</li>
<li class="">
<input type="checkbox" class="sg-input sg-input-checkbox" name="sgE-7576808-1-41-10176" id="sgE-7576808-1-41-10176" value="10176" aria-label="User support time expectations" title="User support time expectations" role="checkbox">
<label for="sgE-7576808-1-41-10176" aria-label="User support time expectations">User support time expectations</label>
</li>
<li class="">
<input type="checkbox" class="sg-input sg-input-checkbox" name="sgE-7576808-1-41-10172" id="sgE-7576808-1-41-10172" value="10172" aria-label="Volume of requests/tickets" title="Volume of requests/tickets" role="checkbox">
<label for="sgE-7576808-1-41-10172" aria-label="Volume of requests/tickets">Volume of requests/tickets</label>
</li>
<li class="">
<input data-special="none" type="checkbox" class="sg-input sg-input-checkbox na" name="sgE-7576808-1-41-10165" id="sgE-7576808-1-41-10165" value="10165" aria-label="Do not know" title="Do not know" role="checkbox">
<label for="sgE-7576808-1-41-10165" aria-label="Do not know">Do not know</label>
</li>
<li class="sg-last-li sg-other-li">
<input type="checkbox" class="sg-input sg-input-checkbox" name="sgE-7576808-1-41-10179" id="sgE-7576808-1-41-10179" value="10179" aria-label="Other (please specify):" title="Other (please specify):" role="checkbox">
<label for="sgE-7576808-1-41-10179" aria-label="Other (please specify):">Other (please specify):</label> <label for="sgE-7576808-1-41-10179-other" class="sg-other">
<span class="sg-screenreader-only">Please enter an 'other' value for this selection.</span>
<input type="text" id="sgE-7576808-1-41-10179-other" class="sg-input sg-input-text sg-input-text-other sg-other-required" name="sgE-7576808-1-41-10179-other" value="" tabindex="-1">
</label><strong class="sg-required-icon" title="This question is required."> * <span class="sg-screenreader-only">This question is required.</span> </strong>
</li>
</ul>
</div>
</fieldset>
<div id="sgE-7576808-1-42-box" class="sg-question sg-type-rank sg-type-rank-dragdrop sg-required">
<input type="hidden" id="sgE-7576808-1-42-meta" name="sgE-7576808-1-42-meta" value="hidden=false&required=true">
<input type="hidden" id="sgE-7576808-1-42-time" name="sgE-7576808-1-42-time" value="">
<div class="sg-question-title">
<span class="sg-question-number">7.</span> Please select and rank the 5 IT service desk tasks that require the greatest amount of manual activity/staff time, with “1” being greatest. <strong class="sg-required-icon">*<span
class="sg-screenreader-only">This question is required.</span></strong> <span class="sg-screenreader-only">Order the items from the following list. First select an item with the spacebar to show a menu of possible ranking positions.
Next, click a ranking position to order it in the ranked list. Note the menu will display more ordering options as you add items to the ranked list.</span>
</div>
<div class="sg-question-options ">
<div class="sg-rank-dragdrop" style="width:100%">
<div class="sg-rank-instructions" aria-hidden="true">Drag items from the left-hand list into the right-hand list to order them.</div>
<div class="sg-rank-box">
<div class="sg-rank-listbox sg-rank-origin">
<ul class="sg-list sg-list-vertical ui-sortable" id="sgE-7576808-1-42-origin" style="height: 642px;">
<li class="sg-first-li ui-sortable-handle" id="sgE-7576808-1-42-10182-handle" tabindex="0" aria-grabbed="false" aria-haspopup="true" role="listitem">
<div id="sgE-7576808-1-42-10182-number" class="sg-rank-number"></div>
<span class="sg-access-helper"><input type="text" class="sg-input sg-input-text" id="sgE-7576808-1-42-10182" name="sgE-7576808-1-42-10182" value="" aria-hidden="true"></span>
<label for="sgE-7576808-1-42-10182">Ticket triage / routing / follow-up</label>
</li>
<li id="sgE-7576808-1-42-10183-handle" class="ui-sortable-handle" tabindex="0" aria-grabbed="false" aria-haspopup="true" role="listitem">
<div id="sgE-7576808-1-42-10183-number" class="sg-rank-number"></div>
<span class="sg-access-helper"><input type="text" class="sg-input sg-input-text" id="sgE-7576808-1-42-10183" name="sgE-7576808-1-42-10183" value="" aria-hidden="true"></span>
<label for="sgE-7576808-1-42-10183">Ticket cleanup</label>
</li>
<li id="sgE-7576808-1-42-10184-handle" class="ui-sortable-handle" tabindex="0" aria-grabbed="false" aria-haspopup="true" role="listitem">
<div id="sgE-7576808-1-42-10184-number" class="sg-rank-number"></div>
<span class="sg-access-helper"><input type="text" class="sg-input sg-input-text" id="sgE-7576808-1-42-10184" name="sgE-7576808-1-42-10184" value="" aria-hidden="true"></span>
<label for="sgE-7576808-1-42-10184">KB / service-portal maintenance</label>
</li>
<li id="sgE-7576808-1-42-10185-handle" class="ui-sortable-handle" tabindex="0" aria-grabbed="false" aria-haspopup="true" role="listitem">
<div id="sgE-7576808-1-42-10185-number" class="sg-rank-number"></div>
<span class="sg-access-helper"><input type="text" class="sg-input sg-input-text" id="sgE-7576808-1-42-10185" name="sgE-7576808-1-42-10185" value="" aria-hidden="true"></span>
<label for="sgE-7576808-1-42-10185">Change management / project tasks</label>
</li>
<li id="sgE-7576808-1-42-10186-handle" class="ui-sortable-handle" tabindex="0" aria-grabbed="false" aria-haspopup="true" role="listitem">
<div id="sgE-7576808-1-42-10186-number" class="sg-rank-number"></div>
<span class="sg-access-helper"><input type="text" class="sg-input sg-input-text" id="sgE-7576808-1-42-10186" name="sgE-7576808-1-42-10186" value="" aria-hidden="true"></span>
<label for="sgE-7576808-1-42-10186">Creating integrations to other systems</label>
</li>
<li id="sgE-7576808-1-42-10187-handle" class="ui-sortable-handle" tabindex="0" aria-grabbed="false" aria-haspopup="true" role="listitem">
<div id="sgE-7576808-1-42-10187-number" class="sg-rank-number"></div>
<span class="sg-access-helper"><input type="text" class="sg-input sg-input-text" id="sgE-7576808-1-42-10187" name="sgE-7576808-1-42-10187" value="" aria-hidden="true"></span>
<label for="sgE-7576808-1-42-10187">Managing escalations and service level agreements manually</label>
</li>
<li id="sgE-7576808-1-42-10231-handle" class="ui-sortable-handle" tabindex="0" aria-grabbed="false" aria-haspopup="true" role="listitem">
<div id="sgE-7576808-1-42-10231-number" class="sg-rank-number"></div>
<span class="sg-access-helper"><input type="text" class="sg-input sg-input-text" id="sgE-7576808-1-42-10231" name="sgE-7576808-1-42-10231" value="" aria-hidden="true"></span>
<label for="sgE-7576808-1-42-10231">Active directory updates</label>
</li>
<li id="sgE-7576808-1-42-10232-handle" class="ui-sortable-handle" tabindex="0" aria-grabbed="false" aria-haspopup="true" role="listitem">
<div id="sgE-7576808-1-42-10232-number" class="sg-rank-number"></div>
<span class="sg-access-helper"><input type="text" class="sg-input sg-input-text" id="sgE-7576808-1-42-10232" name="sgE-7576808-1-42-10232" value="" aria-hidden="true"></span>
<label for="sgE-7576808-1-42-10232">Basic IT support tasks, such as password resets</label>
</li>
<li id="sgE-7576808-1-42-10233-handle" class="ui-sortable-handle" tabindex="0" aria-grabbed="false" aria-haspopup="true" role="listitem">
<div id="sgE-7576808-1-42-10233-number" class="sg-rank-number"></div>
<span class="sg-access-helper"><input type="text" class="sg-input sg-input-text" id="sgE-7576808-1-42-10233" name="sgE-7576808-1-42-10233" value="" aria-hidden="true"></span>
<label for="sgE-7576808-1-42-10233">On-boarding / off-boarding employees</label>
</li>
<li id="sgE-7576808-1-42-10234-handle" class="ui-sortable-handle" tabindex="0" aria-grabbed="false" aria-haspopup="true" role="listitem">
<div id="sgE-7576808-1-42-10234-number" class="sg-rank-number"></div>
<span class="sg-access-helper"><input type="text" class="sg-input sg-input-text" id="sgE-7576808-1-42-10234" name="sgE-7576808-1-42-10234" value="" aria-hidden="true"></span>
<label for="sgE-7576808-1-42-10234">Locating and sharing information across tech support team</label>
</li>
<li id="sgE-7576808-1-42-10235-handle" class="ui-sortable-handle" tabindex="0" aria-grabbed="false" aria-haspopup="true" role="listitem">
<div id="sgE-7576808-1-42-10235-number" class="sg-rank-number"></div>
<span class="sg-access-helper"><input type="text" class="sg-input sg-input-text" id="sgE-7576808-1-42-10235" name="sgE-7576808-1-42-10235" value="" aria-hidden="true"></span>
<label for="sgE-7576808-1-42-10235">System administration, such as configuration and workflow building</label>
</li>
<li class="sg-last-li ui-sortable-handle" id="sgE-7576808-1-42-10236-handle" tabindex="0" aria-grabbed="false" aria-haspopup="true" role="listitem">
<div id="sgE-7576808-1-42-10236-number" class="sg-rank-number"></div>
<span class="sg-access-helper"><input type="text" class="sg-input sg-input-text" id="sgE-7576808-1-42-10236" name="sgE-7576808-1-42-10236" value="" aria-hidden="true"></span>
<label for="sgE-7576808-1-42-10236">Data entry / redundant data entry across systems</label>
</li>
</ul>
</div>
</div>
<div class="sg-rank-box">
<div class="sg-rank-listbox sg-rank-target sg-rank-target-empty">
<ul class="sg-list sg-list-vertical ui-sortable" id="sgE-7576808-1-42-target" style="height: 642px;">
<!-- <li class="filler" style="height:0px;border:none;padding:0;margin:0"></li> -->
</ul>
</div>
<ul class="hide sg-hide sg-sort-default">
<li class="filler" style="height:0px;border:none;padding:0;margin:0"></li>
</ul>
</div>
</div>
</div>
</div>
<fieldset id="sgE-7576808-1-43-box" class="sg-question sg-type-table sg-type-table-radio sg-required sg-fieldset">
<legend class="sg-question-title sg-question-legend" tabindex="0">
<span class="sg-question-number">8.</span> Select the option that best describes the status of each of the following IT service desk functions below. <strong class="sg-required-icon">*<span class="sg-screenreader-only">This question is
required.</span></strong>
</legend>
<input type="hidden" id="sgE-7576808-1-43-meta" name="sgE-7576808-1-43-meta" value="hidden=false&required=true">
<input type="hidden" id="sgE-7576808-1-43-time" name="sgE-7576808-1-43-time" value="">
<input type="hidden" id="sgE-7576808-1-46-meta" name="sgE-7576808-1-46-meta" value="hidden=false&required=false">
<input type="hidden" id="sgE-7576808-1-47-meta" name="sgE-7576808-1-47-meta" value="hidden=false&required=false">
<input type="hidden" id="sgE-7576808-1-48-meta" name="sgE-7576808-1-48-meta" value="hidden=false&required=false">
<input type="hidden" id="sgE-7576808-1-49-meta" name="sgE-7576808-1-49-meta" value="hidden=false&required=false">
<input type="hidden" id="sgE-7576808-1-54-meta" name="sgE-7576808-1-54-meta" value="hidden=false&required=false">
<input type="hidden" id="sgE-7576808-1-55-meta" name="sgE-7576808-1-55-meta" value="hidden=false&required=false">
<input type="hidden" id="sgE-7576808-1-56-meta" name="sgE-7576808-1-56-meta" value="hidden=false&required=false">
<input type="hidden" id="sgE-7576808-1-57-meta" name="sgE-7576808-1-57-meta" value="hidden=false&required=false">
<input type="hidden" id="sgE-7576808-1-58-meta" name="sgE-7576808-1-58-meta" value="hidden=false&required=false">
<input type="hidden" id="sgE-7576808-1-50-meta" name="sgE-7576808-1-50-meta" value="hidden=false&required=false">
<input type="hidden" id="sgE-7576808-1-51-meta" name="sgE-7576808-1-51-meta" value="hidden=false&required=false">
<div class="sg-question-options ">
<table class="sg-table " style="width:100%">
<thead class="sg-header-row-first">
<tr>
<td class="sg-first-cell sg-mock-th" style="width:35%"><span class="sg-screenreader-only">Space Cell</span></td>
<th class="sg-second-cell col-10190" id="col-10190" scope="col">Not in use: no plans</th>
<th class=" col-10191" id="col-10191" scope="col">Not in use: plan to adopt in 12-18 mo.</th>
<th class=" col-10192" id="col-10192" scope="col">Partially adopted/in implementation</th>
<th class=" col-10193" id="col-10193" scope="col">Fully adopted</th>
<th class=" col-10237" id="col-10237" scope="col">Fully adopted, planning to upgrade</th>
<th class="sg-last-cell col-10194" id="col-10194" scope="col">Do not know</th>
</tr>
</thead>
<tbody>
<tr class="sg-odd-row sg-first-row row-46 ">
<th class="sg-first-cell" id="row-46" scope="row"> Adoption of IT Infrastructure Library (ITIL) framework </th>
<td class="sg-second-cell">
<input type="radio" id="sgE-7576808-1-46-10190" class="sg-input sg-input-radio" name="sgE-7576808-1-46" aria-label="Not in use: no plans" value="10190"> <label for="sgE-7576808-1-46-10190" class="sg-icon-skip">
<span class="sg-screenreader-only">Adoption of IT Infrastructure Library (ITIL) framework: Not in use: no plans</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-46-10191" class="sg-input sg-input-radio" name="sgE-7576808-1-46" aria-label="Not in use: plan to adopt in 12-18 mo." value="10191"> <label for="sgE-7576808-1-46-10191" class="sg-icon-skip">
<span class="sg-screenreader-only">Adoption of IT Infrastructure Library (ITIL) framework: Not in use: plan to adopt in 12-18 mo.</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-46-10192" class="sg-input sg-input-radio" name="sgE-7576808-1-46" aria-label="Partially adopted/in implementation" value="10192"> <label for="sgE-7576808-1-46-10192" class="sg-icon-skip">
<span class="sg-screenreader-only">Adoption of IT Infrastructure Library (ITIL) framework: Partially adopted/in implementation</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-46-10193" class="sg-input sg-input-radio" name="sgE-7576808-1-46" aria-label="Fully adopted" value="10193"> <label for="sgE-7576808-1-46-10193" class="sg-icon-skip">
<span class="sg-screenreader-only">Adoption of IT Infrastructure Library (ITIL) framework: Fully adopted</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-46-10237" class="sg-input sg-input-radio" name="sgE-7576808-1-46" aria-label="Fully adopted, planning to upgrade" value="10237"> <label for="sgE-7576808-1-46-10237" class="sg-icon-skip">
<span class="sg-screenreader-only">Adoption of IT Infrastructure Library (ITIL) framework: Fully adopted, planning to upgrade</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td class="sg-last-cell">
<input type="radio" id="sgE-7576808-1-46-10194" class="sg-input sg-input-radio" name="sgE-7576808-1-46" aria-label="Do not know" value="10194"> <label for="sgE-7576808-1-46-10194" class="sg-icon-skip">
<span class="sg-screenreader-only">Adoption of IT Infrastructure Library (ITIL) framework: Do not know</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
</tr>
<tr class="sg-even-row row-47 ">
<th class="sg-first-cell" id="row-47" scope="row"> Self-service portal </th>
<td class="sg-second-cell">
<input type="radio" id="sgE-7576808-1-47-10190" class="sg-input sg-input-radio" name="sgE-7576808-1-47" aria-label="Not in use: no plans" value="10190"> <label for="sgE-7576808-1-47-10190" class="sg-icon-skip">
<span class="sg-screenreader-only">Self-service portal: Not in use: no plans</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-47-10191" class="sg-input sg-input-radio" name="sgE-7576808-1-47" aria-label="Not in use: plan to adopt in 12-18 mo." value="10191"> <label for="sgE-7576808-1-47-10191" class="sg-icon-skip">
<span class="sg-screenreader-only">Self-service portal: Not in use: plan to adopt in 12-18 mo.</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-47-10192" class="sg-input sg-input-radio" name="sgE-7576808-1-47" aria-label="Partially adopted/in implementation" value="10192"> <label for="sgE-7576808-1-47-10192" class="sg-icon-skip">
<span class="sg-screenreader-only">Self-service portal: Partially adopted/in implementation</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-47-10193" class="sg-input sg-input-radio" name="sgE-7576808-1-47" aria-label="Fully adopted" value="10193"> <label for="sgE-7576808-1-47-10193" class="sg-icon-skip">
<span class="sg-screenreader-only">Self-service portal: Fully adopted</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-47-10237" class="sg-input sg-input-radio" name="sgE-7576808-1-47" aria-label="Fully adopted, planning to upgrade" value="10237"> <label for="sgE-7576808-1-47-10237" class="sg-icon-skip">
<span class="sg-screenreader-only">Self-service portal: Fully adopted, planning to upgrade</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td class="sg-last-cell">
<input type="radio" id="sgE-7576808-1-47-10194" class="sg-input sg-input-radio" name="sgE-7576808-1-47" aria-label="Do not know" value="10194"> <label for="sgE-7576808-1-47-10194" class="sg-icon-skip">
<span class="sg-screenreader-only">Self-service portal: Do not know</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
</tr>
<tr class="sg-odd-row row-48 ">
<th class="sg-first-cell" id="row-48" scope="row"> Chatbots/conversational AI (internal / for staff) </th>
<td class="sg-second-cell">
<input type="radio" id="sgE-7576808-1-48-10190" class="sg-input sg-input-radio" name="sgE-7576808-1-48" aria-label="Not in use: no plans" value="10190"> <label for="sgE-7576808-1-48-10190" class="sg-icon-skip">
<span class="sg-screenreader-only">Chatbots/conversational AI (internal / for staff): Not in use: no plans</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-48-10191" class="sg-input sg-input-radio" name="sgE-7576808-1-48" aria-label="Not in use: plan to adopt in 12-18 mo." value="10191"> <label for="sgE-7576808-1-48-10191" class="sg-icon-skip">
<span class="sg-screenreader-only">Chatbots/conversational AI (internal / for staff): Not in use: plan to adopt in 12-18 mo.</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-48-10192" class="sg-input sg-input-radio" name="sgE-7576808-1-48" aria-label="Partially adopted/in implementation" value="10192"> <label for="sgE-7576808-1-48-10192" class="sg-icon-skip">
<span class="sg-screenreader-only">Chatbots/conversational AI (internal / for staff): Partially adopted/in implementation</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-48-10193" class="sg-input sg-input-radio" name="sgE-7576808-1-48" aria-label="Fully adopted" value="10193"> <label for="sgE-7576808-1-48-10193" class="sg-icon-skip">
<span class="sg-screenreader-only">Chatbots/conversational AI (internal / for staff): Fully adopted</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-48-10237" class="sg-input sg-input-radio" name="sgE-7576808-1-48" aria-label="Fully adopted, planning to upgrade" value="10237"> <label for="sgE-7576808-1-48-10237" class="sg-icon-skip">
<span class="sg-screenreader-only">Chatbots/conversational AI (internal / for staff): Fully adopted, planning to upgrade</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td class="sg-last-cell">
<input type="radio" id="sgE-7576808-1-48-10194" class="sg-input sg-input-radio" name="sgE-7576808-1-48" aria-label="Do not know" value="10194"> <label for="sgE-7576808-1-48-10194" class="sg-icon-skip">
<span class="sg-screenreader-only">Chatbots/conversational AI (internal / for staff): Do not know</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
</tr>
<tr class="sg-even-row row-49 ">
<th class="sg-first-cell" id="row-49" scope="row"> Change management </th>
<td class="sg-second-cell">
<input type="radio" id="sgE-7576808-1-49-10190" class="sg-input sg-input-radio" name="sgE-7576808-1-49" aria-label="Not in use: no plans" value="10190"> <label for="sgE-7576808-1-49-10190" class="sg-icon-skip">
<span class="sg-screenreader-only">Change management: Not in use: no plans</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-49-10191" class="sg-input sg-input-radio" name="sgE-7576808-1-49" aria-label="Not in use: plan to adopt in 12-18 mo." value="10191"> <label for="sgE-7576808-1-49-10191" class="sg-icon-skip">
<span class="sg-screenreader-only">Change management: Not in use: plan to adopt in 12-18 mo.</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-49-10192" class="sg-input sg-input-radio" name="sgE-7576808-1-49" aria-label="Partially adopted/in implementation" value="10192"> <label for="sgE-7576808-1-49-10192" class="sg-icon-skip">
<span class="sg-screenreader-only">Change management: Partially adopted/in implementation</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-49-10193" class="sg-input sg-input-radio" name="sgE-7576808-1-49" aria-label="Fully adopted" value="10193"> <label for="sgE-7576808-1-49-10193" class="sg-icon-skip">
<span class="sg-screenreader-only">Change management: Fully adopted</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-49-10237" class="sg-input sg-input-radio" name="sgE-7576808-1-49" aria-label="Fully adopted, planning to upgrade" value="10237"> <label for="sgE-7576808-1-49-10237" class="sg-icon-skip">
<span class="sg-screenreader-only">Change management: Fully adopted, planning to upgrade</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td class="sg-last-cell">
<input type="radio" id="sgE-7576808-1-49-10194" class="sg-input sg-input-radio" name="sgE-7576808-1-49" aria-label="Do not know" value="10194"> <label for="sgE-7576808-1-49-10194" class="sg-icon-skip">
<span class="sg-screenreader-only">Change management: Do not know</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
</tr>
<tr class="sg-odd-row row-54 ">
<th class="sg-first-cell" id="row-54" scope="row"> Project management </th>
<td class="sg-second-cell">
<input type="radio" id="sgE-7576808-1-54-10190" class="sg-input sg-input-radio" name="sgE-7576808-1-54" aria-label="Not in use: no plans" value="10190"> <label for="sgE-7576808-1-54-10190" class="sg-icon-skip">
<span class="sg-screenreader-only">Project management: Not in use: no plans</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-54-10191" class="sg-input sg-input-radio" name="sgE-7576808-1-54" aria-label="Not in use: plan to adopt in 12-18 mo." value="10191"> <label for="sgE-7576808-1-54-10191" class="sg-icon-skip">
<span class="sg-screenreader-only">Project management: Not in use: plan to adopt in 12-18 mo.</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-54-10192" class="sg-input sg-input-radio" name="sgE-7576808-1-54" aria-label="Partially adopted/in implementation" value="10192"> <label for="sgE-7576808-1-54-10192" class="sg-icon-skip">
<span class="sg-screenreader-only">Project management: Partially adopted/in implementation</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-54-10193" class="sg-input sg-input-radio" name="sgE-7576808-1-54" aria-label="Fully adopted" value="10193"> <label for="sgE-7576808-1-54-10193" class="sg-icon-skip">
<span class="sg-screenreader-only">Project management: Fully adopted</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-54-10237" class="sg-input sg-input-radio" name="sgE-7576808-1-54" aria-label="Fully adopted, planning to upgrade" value="10237"> <label for="sgE-7576808-1-54-10237" class="sg-icon-skip">
<span class="sg-screenreader-only">Project management: Fully adopted, planning to upgrade</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td class="sg-last-cell">
<input type="radio" id="sgE-7576808-1-54-10194" class="sg-input sg-input-radio" name="sgE-7576808-1-54" aria-label="Do not know" value="10194"> <label for="sgE-7576808-1-54-10194" class="sg-icon-skip">
<span class="sg-screenreader-only">Project management: Do not know</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
</tr>
<tr class="sg-even-row sg-last-row row-55 ">
<th class="sg-first-cell" id="row-55" scope="row"> Resource capacity planning </th>
<td class="sg-second-cell">
<input type="radio" id="sgE-7576808-1-55-10190" class="sg-input sg-input-radio" name="sgE-7576808-1-55" aria-label="Not in use: no plans" value="10190"> <label for="sgE-7576808-1-55-10190" class="sg-icon-skip">
<span class="sg-screenreader-only">Resource capacity planning: Not in use: no plans</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-55-10191" class="sg-input sg-input-radio" name="sgE-7576808-1-55" aria-label="Not in use: plan to adopt in 12-18 mo." value="10191"> <label for="sgE-7576808-1-55-10191" class="sg-icon-skip">
<span class="sg-screenreader-only">Resource capacity planning: Not in use: plan to adopt in 12-18 mo.</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-55-10192" class="sg-input sg-input-radio" name="sgE-7576808-1-55" aria-label="Partially adopted/in implementation" value="10192"> <label for="sgE-7576808-1-55-10192" class="sg-icon-skip">
<span class="sg-screenreader-only">Resource capacity planning: Partially adopted/in implementation</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-55-10193" class="sg-input sg-input-radio" name="sgE-7576808-1-55" aria-label="Fully adopted" value="10193"> <label for="sgE-7576808-1-55-10193" class="sg-icon-skip">
<span class="sg-screenreader-only">Resource capacity planning: Fully adopted</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-55-10237" class="sg-input sg-input-radio" name="sgE-7576808-1-55" aria-label="Fully adopted, planning to upgrade" value="10237"> <label for="sgE-7576808-1-55-10237" class="sg-icon-skip">
<span class="sg-screenreader-only">Resource capacity planning: Fully adopted, planning to upgrade</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td class="sg-last-cell">
<input type="radio" id="sgE-7576808-1-55-10194" class="sg-input sg-input-radio" name="sgE-7576808-1-55" aria-label="Do not know" value="10194"> <label for="sgE-7576808-1-55-10194" class="sg-icon-skip">
<span class="sg-screenreader-only">Resource capacity planning: Do not know</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
</tr>
<tr class="sg-odd-row row-56 ">
<th class="sg-first-cell" id="row-56" scope="row"> Software asset management </th>
<td class="sg-second-cell">
<input type="radio" id="sgE-7576808-1-56-10190" class="sg-input sg-input-radio" name="sgE-7576808-1-56" aria-label="Not in use: no plans" value="10190"> <label for="sgE-7576808-1-56-10190" class="sg-icon-skip">
<span class="sg-screenreader-only">Software asset management: Not in use: no plans</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-56-10191" class="sg-input sg-input-radio" name="sgE-7576808-1-56" aria-label="Not in use: plan to adopt in 12-18 mo." value="10191"> <label for="sgE-7576808-1-56-10191" class="sg-icon-skip">
<span class="sg-screenreader-only">Software asset management: Not in use: plan to adopt in 12-18 mo.</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-56-10192" class="sg-input sg-input-radio" name="sgE-7576808-1-56" aria-label="Partially adopted/in implementation" value="10192"> <label for="sgE-7576808-1-56-10192" class="sg-icon-skip">
<span class="sg-screenreader-only">Software asset management: Partially adopted/in implementation</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-56-10193" class="sg-input sg-input-radio" name="sgE-7576808-1-56" aria-label="Fully adopted" value="10193"> <label for="sgE-7576808-1-56-10193" class="sg-icon-skip">
<span class="sg-screenreader-only">Software asset management: Fully adopted</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-56-10237" class="sg-input sg-input-radio" name="sgE-7576808-1-56" aria-label="Fully adopted, planning to upgrade" value="10237"> <label for="sgE-7576808-1-56-10237" class="sg-icon-skip">
<span class="sg-screenreader-only">Software asset management: Fully adopted, planning to upgrade</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td class="sg-last-cell">
<input type="radio" id="sgE-7576808-1-56-10194" class="sg-input sg-input-radio" name="sgE-7576808-1-56" aria-label="Do not know" value="10194"> <label for="sgE-7576808-1-56-10194" class="sg-icon-skip">
<span class="sg-screenreader-only">Software asset management: Do not know</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
</tr>
<tr class="sg-even-row row-57 ">
<th class="sg-first-cell" id="row-57" scope="row"> Application status page </th>
<td class="sg-second-cell">
<input type="radio" id="sgE-7576808-1-57-10190" class="sg-input sg-input-radio" name="sgE-7576808-1-57" aria-label="Not in use: no plans" value="10190"> <label for="sgE-7576808-1-57-10190" class="sg-icon-skip">
<span class="sg-screenreader-only">Application status page: Not in use: no plans</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-57-10191" class="sg-input sg-input-radio" name="sgE-7576808-1-57" aria-label="Not in use: plan to adopt in 12-18 mo." value="10191"> <label for="sgE-7576808-1-57-10191" class="sg-icon-skip">
<span class="sg-screenreader-only">Application status page: Not in use: plan to adopt in 12-18 mo.</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-57-10192" class="sg-input sg-input-radio" name="sgE-7576808-1-57" aria-label="Partially adopted/in implementation" value="10192"> <label for="sgE-7576808-1-57-10192" class="sg-icon-skip">
<span class="sg-screenreader-only">Application status page: Partially adopted/in implementation</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-57-10193" class="sg-input sg-input-radio" name="sgE-7576808-1-57" aria-label="Fully adopted" value="10193"> <label for="sgE-7576808-1-57-10193" class="sg-icon-skip">
<span class="sg-screenreader-only">Application status page: Fully adopted</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-57-10237" class="sg-input sg-input-radio" name="sgE-7576808-1-57" aria-label="Fully adopted, planning to upgrade" value="10237"> <label for="sgE-7576808-1-57-10237" class="sg-icon-skip">
<span class="sg-screenreader-only">Application status page: Fully adopted, planning to upgrade</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td class="sg-last-cell">
<input type="radio" id="sgE-7576808-1-57-10194" class="sg-input sg-input-radio" name="sgE-7576808-1-57" aria-label="Do not know" value="10194"> <label for="sgE-7576808-1-57-10194" class="sg-icon-skip">
<span class="sg-screenreader-only">Application status page: Do not know</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
</tr>
<tr class="sg-odd-row row-58 ">
<th class="sg-first-cell" id="row-58" scope="row"> Event / incident response </th>
<td class="sg-second-cell">
<input type="radio" id="sgE-7576808-1-58-10190" class="sg-input sg-input-radio" name="sgE-7576808-1-58" aria-label="Not in use: no plans" value="10190"> <label for="sgE-7576808-1-58-10190" class="sg-icon-skip">
<span class="sg-screenreader-only">Event / incident response: Not in use: no plans</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-58-10191" class="sg-input sg-input-radio" name="sgE-7576808-1-58" aria-label="Not in use: plan to adopt in 12-18 mo." value="10191"> <label for="sgE-7576808-1-58-10191" class="sg-icon-skip">
<span class="sg-screenreader-only">Event / incident response: Not in use: plan to adopt in 12-18 mo.</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-58-10192" class="sg-input sg-input-radio" name="sgE-7576808-1-58" aria-label="Partially adopted/in implementation" value="10192"> <label for="sgE-7576808-1-58-10192" class="sg-icon-skip">
<span class="sg-screenreader-only">Event / incident response: Partially adopted/in implementation</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-58-10193" class="sg-input sg-input-radio" name="sgE-7576808-1-58" aria-label="Fully adopted" value="10193"> <label for="sgE-7576808-1-58-10193" class="sg-icon-skip">
<span class="sg-screenreader-only">Event / incident response: Fully adopted</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-58-10237" class="sg-input sg-input-radio" name="sgE-7576808-1-58" aria-label="Fully adopted, planning to upgrade" value="10237"> <label for="sgE-7576808-1-58-10237" class="sg-icon-skip">
<span class="sg-screenreader-only">Event / incident response: Fully adopted, planning to upgrade</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td class="sg-last-cell">
<input type="radio" id="sgE-7576808-1-58-10194" class="sg-input sg-input-radio" name="sgE-7576808-1-58" aria-label="Do not know" value="10194"> <label for="sgE-7576808-1-58-10194" class="sg-icon-skip">
<span class="sg-screenreader-only">Event / incident response: Do not know</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
</tr>
<tr class="sg-even-row row-50 ">
<th class="sg-first-cell" id="row-50" scope="row"> Integration to enterprise systems </th>
<td class="sg-second-cell">
<input type="radio" id="sgE-7576808-1-50-10190" class="sg-input sg-input-radio" name="sgE-7576808-1-50" aria-label="Not in use: no plans" value="10190"> <label for="sgE-7576808-1-50-10190" class="sg-icon-skip">
<span class="sg-screenreader-only">Integration to enterprise systems: Not in use: no plans</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-50-10191" class="sg-input sg-input-radio" name="sgE-7576808-1-50" aria-label="Not in use: plan to adopt in 12-18 mo." value="10191"> <label for="sgE-7576808-1-50-10191" class="sg-icon-skip">
<span class="sg-screenreader-only">Integration to enterprise systems: Not in use: plan to adopt in 12-18 mo.</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-50-10192" class="sg-input sg-input-radio" name="sgE-7576808-1-50" aria-label="Partially adopted/in implementation" value="10192"> <label for="sgE-7576808-1-50-10192" class="sg-icon-skip">
<span class="sg-screenreader-only">Integration to enterprise systems: Partially adopted/in implementation</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-50-10193" class="sg-input sg-input-radio" name="sgE-7576808-1-50" aria-label="Fully adopted" value="10193"> <label for="sgE-7576808-1-50-10193" class="sg-icon-skip">
<span class="sg-screenreader-only">Integration to enterprise systems: Fully adopted</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-50-10237" class="sg-input sg-input-radio" name="sgE-7576808-1-50" aria-label="Fully adopted, planning to upgrade" value="10237"> <label for="sgE-7576808-1-50-10237" class="sg-icon-skip">
<span class="sg-screenreader-only">Integration to enterprise systems: Fully adopted, planning to upgrade</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td class="sg-last-cell">
<input type="radio" id="sgE-7576808-1-50-10194" class="sg-input sg-input-radio" name="sgE-7576808-1-50" aria-label="Do not know" value="10194"> <label for="sgE-7576808-1-50-10194" class="sg-icon-skip">
<span class="sg-screenreader-only">Integration to enterprise systems: Do not know</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
</tr>
<tr class="sg-odd-row row-51 ">
<th class="sg-first-cell" id="row-51" scope="row"> Automation/workflow </th>
<td class="sg-second-cell">
<input type="radio" id="sgE-7576808-1-51-10190" class="sg-input sg-input-radio" name="sgE-7576808-1-51" aria-label="Not in use: no plans" value="10190"> <label for="sgE-7576808-1-51-10190" class="sg-icon-skip">
<span class="sg-screenreader-only">Automation/workflow: Not in use: no plans</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-51-10191" class="sg-input sg-input-radio" name="sgE-7576808-1-51" aria-label="Not in use: plan to adopt in 12-18 mo." value="10191"> <label for="sgE-7576808-1-51-10191" class="sg-icon-skip">
<span class="sg-screenreader-only">Automation/workflow: Not in use: plan to adopt in 12-18 mo.</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-51-10192" class="sg-input sg-input-radio" name="sgE-7576808-1-51" aria-label="Partially adopted/in implementation" value="10192"> <label for="sgE-7576808-1-51-10192" class="sg-icon-skip">
<span class="sg-screenreader-only">Automation/workflow: Partially adopted/in implementation</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-51-10193" class="sg-input sg-input-radio" name="sgE-7576808-1-51" aria-label="Fully adopted" value="10193"> <label for="sgE-7576808-1-51-10193" class="sg-icon-skip">
<span class="sg-screenreader-only">Automation/workflow: Fully adopted</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td>
<input type="radio" id="sgE-7576808-1-51-10237" class="sg-input sg-input-radio" name="sgE-7576808-1-51" aria-label="Fully adopted, planning to upgrade" value="10237"> <label for="sgE-7576808-1-51-10237" class="sg-icon-skip">
<span class="sg-screenreader-only">Automation/workflow: Fully adopted, planning to upgrade</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
<td class="sg-last-cell">
<input type="radio" id="sgE-7576808-1-51-10194" class="sg-input sg-input-radio" name="sgE-7576808-1-51" aria-label="Do not know" value="10194"> <label for="sgE-7576808-1-51-10194" class="sg-icon-skip">
<span class="sg-screenreader-only">Automation/workflow: Do not know</span>
<span class="sg-icon-target" aria-hidden="true"></span>
</label>
</td>
</tr>
</tbody>
</table>
</div>
</fieldset>
<fieldset id="sgE-7576808-1-52-box" class="sg-question sg-type-checkbox sg-required sg-fieldset">
<legend class="sg-question-title sg-question-legend" tabindex="0">
<span class="sg-question-number">9.</span> Which of the following vendor partners does your organization currently work with for IT service desk technology? (Select all that apply). <strong class="sg-required-icon">*<span
class="sg-screenreader-only">This question is required.</span></strong>
</legend>
<input type="hidden" id="sgE-7576808-1-52-meta" name="sgE-7576808-1-52-meta" value="hidden=false&required=true">
<input type="hidden" id="sgE-7576808-1-52-time" name="sgE-7576808-1-52-time" value="0.017">
<div class="sg-question-options ">
<ul class="sg-list sg-list-vertical sg-list-vertical-flipped sg-columns sg-columns-3 sg-column-1 sg-labels-right">
<li class="sg-first-li"><input type="checkbox" class="sg-input sg-input-checkbox" name="sgE-7576808-1-52-10197" id="sgE-7576808-1-52-10197" value="10197" aria-label="Avocent" title="Avocent" role="checkbox">
<label for="sgE-7576808-1-52-10197" aria-label="Avocent">Avocent</label>
</li>
<li><input type="checkbox" class="sg-input sg-input-checkbox" name="sgE-7576808-1-52-10198" id="sgE-7576808-1-52-10198" value="10198" aria-label="Axios" title="Axios" role="checkbox">
<label for="sgE-7576808-1-52-10198" aria-label="Axios">Axios</label>
</li>
<li><input type="checkbox" class="sg-input sg-input-checkbox" name="sgE-7576808-1-52-10199" id="sgE-7576808-1-52-10199" value="10199" aria-label="BMC" title="BMC" role="checkbox">
<label for="sgE-7576808-1-52-10199" aria-label="BMC">BMC</label>
</li>
<li><input type="checkbox" class="sg-input sg-input-checkbox" name="sgE-7576808-1-52-10200" id="sgE-7576808-1-52-10200" value="10200" aria-label="CA" title="CA" role="checkbox">
<label for="sgE-7576808-1-52-10200" aria-label="CA">CA</label>
</li>
<li><input type="checkbox" class="sg-input sg-input-checkbox" name="sgE-7576808-1-52-10201" id="sgE-7576808-1-52-10201" value="10201" aria-label="Cherwell" title="Cherwell" role="checkbox">
<label for="sgE-7576808-1-52-10201" aria-label="Cherwell">Cherwell</label>
</li>
<li><input type="checkbox" class="sg-input sg-input-checkbox" name="sgE-7576808-1-52-10202" id="sgE-7576808-1-52-10202" value="10202" aria-label="Dell, KACE, Kbox or Quest" title="Dell, KACE, Kbox or Quest" role="checkbox">
<label for="sgE-7576808-1-52-10202" aria-label="Dell, KACE, Kbox or Quest">Dell, KACE, Kbox or Quest</label>
</li>
<li><input type="checkbox" class="sg-input sg-input-checkbox" name="sgE-7576808-1-52-10203" id="sgE-7576808-1-52-10203" value="10203" aria-label="Dude Solutions" title="Dude Solutions" role="checkbox">
<label for="sgE-7576808-1-52-10203" aria-label="Dude Solutions">Dude Solutions</label>
</li>
<li class="sg-last-li"><input type="checkbox" class="sg-input sg-input-checkbox" name="sgE-7576808-1-52-10204" id="sgE-7576808-1-52-10204" value="10204" aria-label="EMC" title="EMC" role="checkbox">
<label for="sgE-7576808-1-52-10204" aria-label="EMC">EMC</label>
</li>
</ul>
<ul class="sg-list sg-list-vertical sg-list-vertical-flipped sg-columns sg-columns-3 sg-column-2 sg-labels-right">
<li class="sg-first-li"><input type="checkbox" class="sg-input sg-input-checkbox" name="sgE-7576808-1-52-10205" id="sgE-7576808-1-52-10205" value="10205" aria-label="HP" title="HP" role="checkbox">
<label for="sgE-7576808-1-52-10205" aria-label="HP">HP</label>
</li>
<li><input type="checkbox" class="sg-input sg-input-checkbox" name="sgE-7576808-1-52-10206" id="sgE-7576808-1-52-10206" value="10206" aria-label="IBM" title="IBM" role="checkbox">
<label for="sgE-7576808-1-52-10206" aria-label="IBM">IBM</label>
</li>
<li><input type="checkbox" class="sg-input sg-input-checkbox" name="sgE-7576808-1-52-10207" id="sgE-7576808-1-52-10207" value="10207" aria-label="Ivanti" title="Ivanti" role="checkbox">
<label for="sgE-7576808-1-52-10207" aria-label="Ivanti">Ivanti</label>
</li>
<li><input type="checkbox" class="sg-input sg-input-checkbox" name="sgE-7576808-1-52-10208" id="sgE-7576808-1-52-10208" value="10208" aria-label="LanDesk" title="LanDesk" role="checkbox">
<label for="sgE-7576808-1-52-10208" aria-label="LanDesk">LanDesk</label>
</li>
<li><input type="checkbox" class="sg-input sg-input-checkbox" name="sgE-7576808-1-52-10209" id="sgE-7576808-1-52-10209" value="10209" aria-label="Microsoft Service Manager" title="Microsoft Service Manager" role="checkbox">
<label for="sgE-7576808-1-52-10209" aria-label="Microsoft Service Manager">Microsoft Service Manager</label>
</li>
<li><input type="checkbox" class="sg-input sg-input-checkbox" name="sgE-7576808-1-52-10210" id="sgE-7576808-1-52-10210" value="10210" aria-label="Oracle" title="Oracle" role="checkbox">
<label for="sgE-7576808-1-52-10210" aria-label="Oracle">Oracle</label>
</li>
<li><input type="checkbox" class="sg-input sg-input-checkbox" name="sgE-7576808-1-52-10211" id="sgE-7576808-1-52-10211" value="10211" aria-label="ServiceNow" title="ServiceNow" role="checkbox">
<label for="sgE-7576808-1-52-10211" aria-label="ServiceNow">ServiceNow</label>
</li>
<li class="sg-last-li"><input type="checkbox" class="sg-input sg-input-checkbox" name="sgE-7576808-1-52-10212" id="sgE-7576808-1-52-10212" value="10212" aria-label="SolarWinds" title="SolarWinds" role="checkbox">
<label for="sgE-7576808-1-52-10212" aria-label="SolarWinds">SolarWinds</label>
</li>
</ul>
<ul class="sg-list sg-list-vertical sg-list-vertical-flipped sg-columns sg-columns-3 sg-column-3 sg-labels-right">
<li class="sg-first-li"><input type="checkbox" class="sg-input sg-input-checkbox" name="sgE-7576808-1-52-10213" id="sgE-7576808-1-52-10213" value="10213" aria-label="TeamDynamix" title="TeamDynamix" role="checkbox">
<label for="sgE-7576808-1-52-10213" aria-label="TeamDynamix">TeamDynamix</label>
</li>
<li><input type="checkbox" class="sg-input sg-input-checkbox" name="sgE-7576808-1-52-10214" id="sgE-7576808-1-52-10214" value="10214" aria-label="Workfront" title="Workfront" role="checkbox">
<label for="sgE-7576808-1-52-10214" aria-label="Workfront">Workfront</label>
</li>
<li><input type="checkbox" class="sg-input sg-input-checkbox" name="sgE-7576808-1-52-10215" id="sgE-7576808-1-52-10215" value="10215" aria-label="ZenDesk" title="ZenDesk" role="checkbox">
<label for="sgE-7576808-1-52-10215" aria-label="ZenDesk">ZenDesk</label>
</li>
<li><input type="checkbox" class="sg-input sg-input-checkbox" name="sgE-7576808-1-52-10216" id="sgE-7576808-1-52-10216" value="10216" aria-label="ZOHO" title="ZOHO" role="checkbox">
<label for="sgE-7576808-1-52-10216" aria-label="ZOHO">ZOHO</label>
</li>
<li><input data-special="none" type="checkbox" class="sg-input sg-input-checkbox na" name="sgE-7576808-1-52-10217" id="sgE-7576808-1-52-10217" value="10217" aria-label="No IT service desk" title="No IT service desk" role="checkbox">
<label for="sgE-7576808-1-52-10217" aria-label="No IT service desk">No IT service desk</label>
</li>
<li><input type="checkbox" class="sg-input sg-input-checkbox" name="sgE-7576808-1-52-10218" id="sgE-7576808-1-52-10218" value="10218" aria-label="In-house/custom solution" title="In-house/custom solution" role="checkbox">
<label for="sgE-7576808-1-52-10218" aria-label="In-house/custom solution">In-house/custom solution</label>
</li>
<li><input data-special="none" type="checkbox" class="sg-input sg-input-checkbox na" name="sgE-7576808-1-52-10219" id="sgE-7576808-1-52-10219" value="10219" aria-label="Do not know" title="Do not know" role="checkbox">
<label for="sgE-7576808-1-52-10219" aria-label="Do not know">Do not know</label>
</li>
<li class="sg-other-li sg-last-li"><input type="checkbox" class="sg-input sg-input-checkbox" name="sgE-7576808-1-52-10220" id="sgE-7576808-1-52-10220" value="10220" aria-label="Other (please specify):" title="Other (please specify):"
role="checkbox">
<label for="sgE-7576808-1-52-10220" aria-label="Other (please specify):">Other (please specify):</label> <label for="sgE-7576808-1-52-10220-other" class="sg-other">
<span class="sg-screenreader-only">Please enter an 'other' value for this selection.</span>
<input type="text" id="sgE-7576808-1-52-10220-other" class="sg-input sg-input-text sg-input-text-other sg-other-required" name="sgE-7576808-1-52-10220-other" value="" tabindex="-1">
</label><strong class="sg-required-icon" title="This question is required."> * <span class="sg-screenreader-only">This question is required.</span> </strong>
</li>
</ul>
</div>
</fieldset>
<fieldset id="sgE-7576808-1-53-box" class="sg-question sg-type-radio sg-required sg-fieldset">
<legend class="sg-question-title sg-question-legend" tabindex="0">
<span class="sg-question-number">10.</span> When was the last time your organization refreshed the IT service management solution – resulting in a new solution implementation? <strong class="sg-required-icon">*<span
class="sg-screenreader-only">This question is required.</span></strong>
</legend>
<input type="hidden" id="sgE-7576808-1-53-meta" name="sgE-7576808-1-53-meta" value="hidden=false&required=true">
<input type="hidden" id="sgE-7576808-1-53-time" name="sgE-7576808-1-53-time" value="">
<div class="sg-question-options ">
<ul class="sg-list sg-list-vertical sg-list-vertical-flipped sg-labels-right" role="radiogroup">
<li class="sg-first-li">
<input type="radio" id="sgE-7576808-1-53-10223" class="sg-input sg-input-radio" name="sgE-7576808-1-53" aria-label="Less than 12 months ago" value="10223">
<label for="sgE-7576808-1-53-10223" aria-hidden="true" aria-label="Less than 12 months ago">Less than 12 months ago</label>
</li>
<li>
<input type="radio" id="sgE-7576808-1-53-10224" class="sg-input sg-input-radio" name="sgE-7576808-1-53" aria-label="1 - 2 years" value="10224">
<label for="sgE-7576808-1-53-10224" aria-hidden="true" aria-label="1 - 2 years">1 - 2 years</label>
</li>
<li>
<input type="radio" id="sgE-7576808-1-53-10225" class="sg-input sg-input-radio" name="sgE-7576808-1-53" aria-label="3 - 5 years" value="10225">
<label for="sgE-7576808-1-53-10225" aria-hidden="true" aria-label="3 - 5 years">3 - 5 years</label>
</li>
<li>
<input type="radio" id="sgE-7576808-1-53-10226" class="sg-input sg-input-radio" name="sgE-7576808-1-53" aria-label="6 - 10 years" value="10226">
<label for="sgE-7576808-1-53-10226" aria-hidden="true" aria-label="6 - 10 years">6 - 10 years</label>
</li>
<li>
<input type="radio" id="sgE-7576808-1-53-10227" class="sg-input sg-input-radio" name="sgE-7576808-1-53" aria-label="More than 10 years ago" value="10227">
<label for="sgE-7576808-1-53-10227" aria-hidden="true" aria-label="More than 10 years ago">More than 10 years ago</label>
</li>
<li>
<input type="radio" id="sgE-7576808-1-53-10228" class="sg-input sg-input-radio" name="sgE-7576808-1-53" aria-label="We have never implemented an IT service management solution" value="10228">
<label for="sgE-7576808-1-53-10228" aria-hidden="true" aria-label="We have never implemented an IT service management solution">We have never implemented an IT service management solution</label>
</li>
<li>
<input type="radio" id="sgE-7576808-1-53-10229" class="sg-input sg-input-radio" name="sgE-7576808-1-53" aria-label="Do not know" value="10229">
<label for="sgE-7576808-1-53-10229" aria-hidden="true" aria-label="Do not know">Do not know</label>
</li>
<li class="sg-last-li sg-other-li">
<input type="radio" id="sgE-7576808-1-53-10230" class="sg-input sg-input-radio" name="sgE-7576808-1-53" aria-label="Other (please specify):" value="10230">
<label for="sgE-7576808-1-53-10230" aria-hidden="true" aria-label="Other (please specify):">Other (please specify):</label> <label for="sgE-7576808-1-53-10230-other" class="sg-other">
<span class="sg-screenreader-only">Please enter an 'other' value for this selection.</span>
<input type="text" id="sgE-7576808-1-53-10230-other" class="sg-input sg-input-text sg-input-text-other sg-other-required" name="sgE-7576808-1-53-10230-other" value="" tabindex="-1">
</label>
</li>
</ul>
</div>
</fieldset>
<div id="sgE-7576808-1-30-box" class="sg-question sg-type-instruction ">
<input type="hidden" id="sgE-7576808-1-30-meta" name="sgE-7576808-1-30-meta" value="hidden=false&required=false">
<input type="hidden" id="sgE-7576808-1-30-time" name="sgE-7576808-1-30-time" value="">
<div class="sg-instructions">
<span style="font-size:20px;">You must choose an option below and click "Submit" for your survey response to be counted.</span><br>
</div>
</div>
<fieldset id="sgE-7576808-1-3-box" class="sg-question sg-type-radio sg-required sg-fieldset">
<legend class="sg-question-title sg-question-legend" tabindex="0">
<span class="sg-question-number">11.</span> Please indicate whether you would like to be entered in the gift card drawing, to receive survey results, both or neither. <strong class="sg-required-icon">*<span
class="sg-screenreader-only">This question is required.</span></strong>
</legend>
<input type="hidden" id="sgE-7576808-1-3-meta" name="sgE-7576808-1-3-meta" value="hidden=false&required=true">
<input type="hidden" id="sgE-7576808-1-3-time" name="sgE-7576808-1-3-time" value="">
<div class="sg-question-options ">
<ul class="sg-list sg-list-vertical sg-list-vertical-flipped sg-labels-right" role="radiogroup">
<li class="sg-first-li">
<input type="radio" id="sgE-7576808-1-3-10001" class="sg-input sg-input-radio" name="sgE-7576808-1-3" aria-label="I would like to ONLY be entered in the gift card drawing" value="10001">
<label for="sgE-7576808-1-3-10001" aria-hidden="true" aria-label="I would like to ONLY be entered in the gift card drawing">I would like to <b>ONLY</b> be entered in the gift card drawing</label>
</li>
<li>
<input type="radio" id="sgE-7576808-1-3-10002" class="sg-input sg-input-radio" name="sgE-7576808-1-3" aria-label="I would like to ONLY receive survey results" value="10002">
<label for="sgE-7576808-1-3-10002" aria-hidden="true" aria-label="I would like to ONLY receive survey results">I would like to <b>ONLY</b> receive survey results</label>
</li>
<li>
<input type="radio" id="sgE-7576808-1-3-10003" class="sg-input sg-input-radio" name="sgE-7576808-1-3" aria-label="I would like BOTH to be entered in the gift card drawing and to receive survey results" value="10003">
<label for="sgE-7576808-1-3-10003" aria-hidden="true" aria-label="I would like BOTH to be entered in the gift card drawing and to receive survey results">I would like <b>BOTH</b> to be entered in the gift card drawing and to receive
survey results</label>
</li>
<li class="sg-last-li">
<input type="radio" id="sgE-7576808-1-3-10004" class="sg-input sg-input-radio" name="sgE-7576808-1-3" aria-label="I DO NOT want to be entered in the gift card drawing nor do I wish to receive survey results" value="10004">
<label for="sgE-7576808-1-3-10004" aria-hidden="true" aria-label="I DO NOT want to be entered in the gift card drawing nor do I wish to receive survey results">I <b>DO NOT</b> want to be entered in the gift card drawing nor do I wish
to receive survey results</label>
</li>
</ul>
</div>
</fieldset>
<div id="sgE-7576808-1-4-box" class="sg-question sg-type-multitext sg-hide sg-required" style="display: none;">
<input type="hidden" id="sgE-7576808-1-4-meta" name="sgE-7576808-1-4-meta" value="hidden=true&required=true">
<input type="hidden" id="sgE-7576808-1-4-time" name="sgE-7576808-1-4-time" value="">
<div class="sg-question-title">
<span class="sg-question-number">12.</span> Please provide your contact information below: <strong class="sg-required-icon">*<span class="sg-screenreader-only">This question is required.</span></strong>
</div>
<div class="sg-question-options ">
<table class="sg-table">
<tbody>
<tr class="sg-first-row sg-odd-row">
<th class="sg-first-cell" scope="row">
<label for="sgE-7576808-1-4-10005">First name</label>
</th>
<td class="sg-last-cell">
<input type="text" class="sg-input sg-input-text " name="sgE-7576808-1-4-10005" id="sgE-7576808-1-4-10005" value="">
</td>
</tr>
<tr class="sg-even-row">
<th class="sg-first-cell" scope="row">
<label for="sgE-7576808-1-4-10006">Last name</label>
</th>
<td class="sg-last-cell">
<input type="text" class="sg-input sg-input-text " name="sgE-7576808-1-4-10006" id="sgE-7576808-1-4-10006" value="">
</td>
</tr>
<tr class="sg-last-row sg-odd-row">
<th class="sg-first-cell" scope="row">
<label for="sgE-7576808-1-4-10007">Email address</label>
</th>
<td class="sg-last-cell">
<input type="text" class="sg-input sg-input-text " name="sgE-7576808-1-4-10007" id="sgE-7576808-1-4-10007" value="">
</td>
</tr>
</tbody>
</table>
</div>
</div>
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<div class="sg-footer">
<div class="sg-footer-hook-1"></div>
<div class="sg-button-bar"><input type="submit" class="sg-button sg-submit-button" id="sg_SubmitButton" name="sGizmoSubmitButton" aria-label="submit button" onclick="$SG('sg_navchoice').value='sGizmoSubmitButton';return(true);" value="Submit"
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<div class="sg-progress-bar-inner" style="width:0%;"></div>
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</div>
<div class="sg-footer-hook-2"></div>
</div>
</div>
</div>
</form>Text Content
We've detected that Javascript is not enabled. It is required for an optimal survey taking experience. Please check your browser's settings and make sure Javascript is turned on. Learn how to enable Javascript. Skip survey header IT SERVICE DESK SURVEY Demographics 1. What is your level of government? *This question is required. * State * County * City/ Town/ Village * Special DistrictSpecial districts are independent governmental units that exist to perform a limited, specific function. * Other (please specify) Please enter an 'other' value for this selection. 2. What is the population of your jurisdiction? *This question is required. * Less than 10,000 * 10,000 – 30,000 * 30,001 – 50,000 * 50,001 – 100,000 * 100,001 – 300,000 * 300,001 – 500,000 * 500,001 – 1,000,000 * More than 1,000,000 * Do not know Current IT Department 3. How many full-time staff are in your IT department, not including contracted or outsourced staff? *This question is required. * 0-10 * 11-50 * 51-100 * 101-200 * Over 200 * Do not know 4. How do you anticipate your organization's overall IT budget will change for fiscal year 2025? *This question is required. * Decrease by more than 10% * Decrease by 6-10% * Decrease by 1-5% * Stay the same * Increase by 1-5% * Increase by 6-10% * Increase by more than 10% * Do not know 5. How many applications and services does your IT team manage? *This question is required. * 0 - 50 * 51 – 100 * 101 – 200 * 201 – 300 * More than 300 * We are working on quantifying our IT applications * Do not know IT Management Priorities & Challenges 6. What are your organization's biggest IT service management challenges? (Select up to 3). *This question is required. * Difficulty supporting diverse IT environments * Budget constraints * Lack of automation * Data integrity * Maintaining cybersecurity standards * Skills gaps * Aging infrastructure or systems * Staffing constraints * Data management * User support time expectations * Volume of requests/tickets * Do not know * Other (please specify): Please enter an 'other' value for this selection. * This question is required. 7. Please select and rank the 5 IT service desk tasks that require the greatest amount of manual activity/staff time, with “1” being greatest. *This question is required. Order the items from the following list. First select an item with the spacebar to show a menu of possible ranking positions. Next, click a ranking position to order it in the ranked list. Note the menu will display more ordering options as you add items to the ranked list. Drag items from the left-hand list into the right-hand list to order them. * Ticket triage / routing / follow-up * Ticket cleanup * KB / service-portal maintenance * Change management / project tasks * Creating integrations to other systems * Managing escalations and service level agreements manually * Active directory updates * Basic IT support tasks, such as password resets * On-boarding / off-boarding employees * Locating and sharing information across tech support team * System administration, such as configuration and workflow building * Data entry / redundant data entry across systems * 8. Select the option that best describes the status of each of the following IT service desk functions below. *This question is required. Space Cell Not in use: no plansNot in use: plan to adopt in 12-18 mo.Partially adopted/in implementationFully adoptedFully adopted, planning to upgradeDo not know Adoption of IT Infrastructure Library (ITIL) framework Adoption of IT Infrastructure Library (ITIL) framework: Not in use: no plans Adoption of IT Infrastructure Library (ITIL) framework: Not in use: plan to adopt in 12-18 mo. Adoption of IT Infrastructure Library (ITIL) framework: Partially adopted/in implementation Adoption of IT Infrastructure Library (ITIL) framework: Fully adopted Adoption of IT Infrastructure Library (ITIL) framework: Fully adopted, planning to upgrade Adoption of IT Infrastructure Library (ITIL) framework: Do not know Self-service portal Self-service portal: Not in use: no plans Self-service portal: Not in use: plan to adopt in 12-18 mo. Self-service portal: Partially adopted/in implementation Self-service portal: Fully adopted Self-service portal: Fully adopted, planning to upgrade Self-service portal: Do not know Chatbots/conversational AI (internal / for staff) Chatbots/conversational AI (internal / for staff): Not in use: no plans Chatbots/conversational AI (internal / for staff): Not in use: plan to adopt in 12-18 mo. Chatbots/conversational AI (internal / for staff): Partially adopted/in implementation Chatbots/conversational AI (internal / for staff): Fully adopted Chatbots/conversational AI (internal / for staff): Fully adopted, planning to upgrade Chatbots/conversational AI (internal / for staff): Do not know Change management Change management: Not in use: no plans Change management: Not in use: plan to adopt in 12-18 mo. Change management: Partially adopted/in implementation Change management: Fully adopted Change management: Fully adopted, planning to upgrade Change management: Do not know Project management Project management: Not in use: no plans Project management: Not in use: plan to adopt in 12-18 mo. Project management: Partially adopted/in implementation Project management: Fully adopted Project management: Fully adopted, planning to upgrade Project management: Do not know Resource capacity planning Resource capacity planning: Not in use: no plans Resource capacity planning: Not in use: plan to adopt in 12-18 mo. Resource capacity planning: Partially adopted/in implementation Resource capacity planning: Fully adopted Resource capacity planning: Fully adopted, planning to upgrade Resource capacity planning: Do not know Software asset management Software asset management: Not in use: no plans Software asset management: Not in use: plan to adopt in 12-18 mo. Software asset management: Partially adopted/in implementation Software asset management: Fully adopted Software asset management: Fully adopted, planning to upgrade Software asset management: Do not know Application status page Application status page: Not in use: no plans Application status page: Not in use: plan to adopt in 12-18 mo. Application status page: Partially adopted/in implementation Application status page: Fully adopted Application status page: Fully adopted, planning to upgrade Application status page: Do not know Event / incident response Event / incident response: Not in use: no plans Event / incident response: Not in use: plan to adopt in 12-18 mo. Event / incident response: Partially adopted/in implementation Event / incident response: Fully adopted Event / incident response: Fully adopted, planning to upgrade Event / incident response: Do not know Integration to enterprise systems Integration to enterprise systems: Not in use: no plans Integration to enterprise systems: Not in use: plan to adopt in 12-18 mo. Integration to enterprise systems: Partially adopted/in implementation Integration to enterprise systems: Fully adopted Integration to enterprise systems: Fully adopted, planning to upgrade Integration to enterprise systems: Do not know Automation/workflow Automation/workflow: Not in use: no plans Automation/workflow: Not in use: plan to adopt in 12-18 mo. Automation/workflow: Partially adopted/in implementation Automation/workflow: Fully adopted Automation/workflow: Fully adopted, planning to upgrade Automation/workflow: Do not know 9. Which of the following vendor partners does your organization currently work with for IT service desk technology? (Select all that apply). *This question is required. * Avocent * Axios * BMC * CA * Cherwell * Dell, KACE, Kbox or Quest * Dude Solutions * EMC * HP * IBM * Ivanti * LanDesk * Microsoft Service Manager * Oracle * ServiceNow * SolarWinds * TeamDynamix * Workfront * ZenDesk * ZOHO * No IT service desk * In-house/custom solution * Do not know * Other (please specify): Please enter an 'other' value for this selection. * This question is required. 10. When was the last time your organization refreshed the IT service management solution – resulting in a new solution implementation? *This question is required. * Less than 12 months ago * 1 - 2 years * 3 - 5 years * 6 - 10 years * More than 10 years ago * We have never implemented an IT service management solution * Do not know * Other (please specify): Please enter an 'other' value for this selection. You must choose an option below and click "Submit" for your survey response to be counted. 11. Please indicate whether you would like to be entered in the gift card drawing, to receive survey results, both or neither. *This question is required. * I would like to ONLY be entered in the gift card drawing * I would like to ONLY receive survey results * I would like BOTH to be entered in the gift card drawing and to receive survey results * I DO NOT want to be entered in the gift card drawing nor do I wish to receive survey results 12. Please provide your contact information below: *This question is required. First name Last name Email address 0%