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DEPLOY TECH SUPPORT

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HOW CAN WE HELP YOU TODAY?

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800-577-2447



KNOWLEDGE BASE


FAQ'S

Pre-Purchase FAQ's 6
 * How do I get a presentation for Crate Pro?
 * What are the system requirements and license configrations for Crate Pro 6?
 * Can I design a crate and make changes?
 * Running Crate Pro run On Citrix XenApp or Remote Desktop
 * What is a Crate Pro Style Template?

See all 6 articles
SUPPORT OPTIONS 5
 * Customer Phone and Online Session Calendar: Schedule Here
 * On-Site Training
 * Crate Pro 6 Support and Fee Schedule
 * Phone Support
 * Screen Capture and Recording / Video for Support

Crating Terminology & Industry Answers 26
 * Quick Links to Image Gallery and Educational Images
 * Plywood & Lumber Optimization Software
 * Understanding Floater Decks: Setting auto calculations and materials
 * Understanding Gussets
 * Cleat Naming & Fastener Application

See all 26 articles
Version Compatibility and Release Information 2
 * Crate Pro Release Compatibility with FileMaker Database Versions
 * Release & Update Information - Crate Pro 6


CRATE PRO 6 TRAINING & CONFIGURATION

Getting Started: Initial Setup 5
 * Crate Pro 6 Manuals
 * Configuration Quick Start Information (R1807nn)
 * Detailed Configuration 1: (1) Inventory & (2)Material Groups, (3)Preferred
   Styles - Crate Pro 6
 * Detailed Configuration 2: (4) Importing Customers (5) Times (6) Costs/Prices
   (7) Users
 * Importing Customers into Crate Pro 6

Lessons 74
 * 1> Creating a New Design - versions 1708xx and later
 * 2 > Adding Packing Materials & Other Items into the Design
 * Designs: Changing the Orientation of the Skids, Rub Strips or Base
 * Preferences: Material Groups (Video)
 * Preferences: Setting Your PREFERRED Crate Styles (video)

See all 74 articles
Questions From Customers 13
 * Q: Can I get a custom export for my ERP?
 * Q: My plywood splicing is not coming out based on what I want. What do I do?
 * Q: How do I limit the list of styles that my users see when they create a new
   style to the ones I want used?
 * Q: What is Scrail?
 * Q: Is Scrail good for Wood Crating?

See all 13 articles


CRATE PRO 5 INFORMATION & LESSONS

Installation Guides and Manuals 8
 * Technical - System Requirements (CP5)
 * Conversion Notes from Crate Pro 5 to Crate Pro 6.2945
 * Prior to Installation - BEST PRACTICE Guide for Crate Pro 5
 * Reinstallation Crate Pro 5
 * Microsoft Virtual Store - Activation Issue (CP5)

See all 8 articles
Networking 2
 * Understanding Port Forwarding (CP5)
 * Troubleshooting FileMaker Network Sharing in FileMaker Pro (CP5)

Lessons 3
 * Helpful Hints to Using Crate Pro 5
 * Getting Started Fast with Crate Pro 5
 * Base & Cap (Visual Terminology)

Crate Pro 5 FAQ 2
 * Q: How do I know how many fasteners to use per board junction? (CP5)
 * Design Continous Run / File Corruption

Videos for Crate Pro 5 5
 * Crate Pro 5 Getting Started 1 of 2
 * Crate Pro 5 Getting Started 2 of 2
 * Crate Pro 5 Inventory
 * Crate Pro 5 Diagrams
 * Crate Pro 5 Contacts


COMMUNITY FORUMS

Showing recent updates

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CRATE PRO FORUMS

Announcements 5
 * FileMaker Server 18 and FileMaker Advanced 18 Released for Pre-Install
   Posted by Support Team, a year ago
   Last Reply by Support Team a year ago
 * New Scheduling Calendar Available (Apr 2017)
   Posted by Support Team, 5 years ago
   Last Reply by Support Team 5 years ago
 * Member Profiles Offer More Information About Accounts
   Posted by Support Team, 5 years ago
   Last Reply by Support Team 5 years ago
   See all 5 topics

General Crating Questions 5
 * PALLETS > Load Determination
   Posted by Support Team, 5 years ago
   Last Reply by Support Team 5 years ago
 * What is a floater deck – is this a term used for a base within a base?
   Posted by Support Team, 6 years ago
   Last Reply by Support Team 6 years ago
 * TESTING CRATES - Determining Crate Loads
   Posted by Support Team, 6 years ago
   Last Reply by Support Team 6 years ago
   See all 5 topics

Tips & Tricks 8
 * Links to Crate Pro Style Gallery in Forum
   Posted by Support Team, 7 years ago
   Last Reply by Support Team 7 years ago
 * Setting Custom Rules for Panels and Cleats
   Posted by Support Team, 6 years ago
   Last Reply by Support Team 6 years ago
 * Looking for Separate Cut Sheet for Sawyers and Assemblers.
   Posted by Support Team, 7 years ago
   Last Reply by Support Team 7 years ago
   See all 8 topics

Styles - Crate Design 0
How Do I...? 5
 * My customer only gives me outside dimensions...
   Posted by Support Team, 5 years ago
   Last Reply by Support Team 4 years ago
 * Crate Pro 6 Build 4138 Update- Numbering in Preferences
   Posted by Marcel Gauthier, 5 years ago
   Last Reply by Support Team 5 years ago
 * Some Active Lumber Items are Missing in the Design Drop Down?
   Posted by Support Team, 5 years ago
   Last Reply by Support Team 5 years ago
   See all 5 topics

Installation and Set-Up 5
 * Supplement Update Build 3045 to 3046
   Posted by Marcel Gauthier, 5 years ago
   Last Reply by Support Team 5 years ago
 * Error when opening Crate Pro using a share
   Posted by Support Team, 6 years ago
   Last Reply by Support Team 6 years ago
 * Increasing size of window - Setting a ZOOM Level
   Posted by Andy Jones, 6 years ago
   Last Reply by Support Team 6 years ago
   See all 5 topics

Home 0
Projects 4
 * Projects > Find -- Filter by Salesperson
   Posted by Support Team, 5 years ago
   Last Reply by Support Team 5 years ago
 * Customers in Project drop down not the same as in Design drop down?
   Posted by Support Team, 5 years ago
   Last Reply by Support Team 5 years ago
 * Can I change Item ID description fields in a Project or Quote or Invoice?
   Posted by Support Team, 6 years ago
   Last Reply by Support Team 6 years ago
   See all 4 topics

Designs 12
 * Changes in Preferences not Appearing in Designs or Projects
   Posted by Support Team, 4 years ago
   Last Reply by Support Team 4 years ago
 * We have several Designs not showing up in Projects? What are we missing?
   Posted by Support Team, 6 years ago
   Last Reply by Support Team 6 years ago
 * Help Understanding Board Foot Calculation with Weight and Prices
   Posted by Support Team, 6 years ago
   Last Reply by Support Team 6 years ago
   See all 12 topics

Reports 1
 * Finding Projects that have been invoiced
   Posted by Support Team, 5 years ago
   Last Reply by Support Team 5 years ago

Inventory 3
 * Inventory Items Mark-Up based on Preferences or Inventory or a Combination?
   Posted by Support Team, 6 years ago
   Last Reply by Support Team 4 years ago
 * Tracking Level Calculation
   Posted by Support Team, 6 years ago
   Last Reply by Support Team 6 years ago
 * My Managers Report Shows Linear Feet but I though it was Board Foot?
   Posted by Support Team, 6 years ago
   Last Reply by Support Team 6 years ago

Customers 0
Users 1
 * How do I add a new user?
   Posted by Support Team, 6 years ago
   Last Reply by Support Team 6 years ago

Preferences 2
 * Set a default when setting new material group names.
   Posted by Support Team, 6 years ago
   Last Reply by Support Team 6 years ago
 * Can I get help determining what Crate Pro style to use?
   Posted by Support Team, 7 years ago
   Last Reply by Support Team 7 years ago

Pricing 5
 * How to handle the Caseline Not Calculating for all panels
   Posted by Support Team, 6 years ago
   Last Reply by Support Team 6 years ago
 * Preferences- Negative % under pallets or crates for discount
   Posted by Marcel Gauthier, 6 years ago
   Last Reply by Support Team 6 years ago
 * Calculating Cubic Foot and Capacity. Affect on Pricing?
   Posted by Support Team, 7 years ago
   Last Reply by Support Team 7 years ago
   See all 5 topics

Pallets 1
 * Missing Pallet Styles?
   Posted by Support Team, 6 years ago
   Last Reply by Support Team 6 years ago

ISPM15 1
 * Efficient inactivation of the fungus in wood packaging
   Posted by Support Team, 7 years ago
   Last Reply by Support Team 7 years ago

Feature Requests 27
 * Being able to see previous Cost Price not just Previous Total price in
   history
   Posted by Marcel Gauthier, 5 months ago
   Last Reply by Marcel Gauthier 5 months ago
 * Wing Pallets
   Posted by Marcel Gauthier, a year ago
   Last Reply by Marcel Gauthier a year ago
 * Wrapping such as Mil Barrier
   Posted by Marcel Gauthier, 4 years ago
   Last Reply by Marcel Gauthier a year ago
   See all 27 topics

Bugs / Issues to Report: current versions 7
 * KNOWN ISSUES FOR BUILD 171102 (Nov 2017 Release)
   Posted by Support Team, 4 years ago
   Last Reply by Support Team 4 years ago
 * Email Settings Not Accepted in Preferences
   Posted by Marcel Gauthier, 5 years ago
   Last Reply by Marcel Gauthier 4 years ago
 * Duplicating Designs drops materials from Packing > Other (build 171215)
   Posted by Support Team, 4 years ago
   Last Reply by Robert Poirier 4 years ago
   See all 7 topics

Crate Pro 5 2
 * Crate Pro 5 Minor Corruption - File Not Opening, Not Found , Continous Run in
   Design
   Posted by Support Team, 6 years ago
   Last Reply by Support Team 6 years ago
 * Drop End Style - End Panels Too Short: Crate Pro 5
   Posted by Support Team, 6 years ago
   Last Reply by Support Team 6 years ago

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