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 * Repair services
   
   
   FIXES FOR BROKEN TECH, PLAN OR NO PLAN.
   
   When tech breaks, we fix it. From phones and home tech, to appliances and
   more.
   
   IPHONE
   
   SAMSUNG GALAXY
   
   TABLETS
   
   COMPUTERS
   
   APPLIANCES
   
   ALL REPAIR OPTIONS

 * Protection plans
   
   
   PROTECTING YOUR TECH HAS NEVER BEEN EASIER.
   
   For over 20 years, we've protected the devices you rely on most.
   
   PHONE
   
   Protection and peace of mind, starting at $9.99/mo.
   
   
   
   HOME TECH
   
   Coverage for your favorite devices is $24.99/mo.
   
   
   
   APPLIANCE
   
   Protect your major appliances for $34.99/mo.

 * Our stores
   
   
   RELIABLE REPAIR FOR THE DEVICES YOU DEPEND ON.
   
   With 700+ locations nationwide, it’s easy to get a fast and convenient tech
   repair right in your neighborhood.
   
   FIND A STORE
   
   Drop off your device—most repairs in 45 minutes or less.
   
   
   
   SCHEDULE A REPAIR
   
   Reserve a repair time that fits your schedule.
   
   
   
   SEE ALL SERVICES
   
   Get repairs, free diagnostics, expert help, and more.

 * Tech tips
   
   
   TIPS, TRICKS, AND HOW-TO’S TO KEEP YOU CONNECTED.
   
   Our experts help you get the most out of your phones, home tech, and
   appliances.
   
   See all articles
   
   Phone
   
   6 WAYS TO SUMMERPROOF YOUR PHONE
   
   
   PlayStation
   
   COMMON PS5 ISSUES AND HOW TO FIX THEM
   
   
   Refrigerator
   
   HOW TO FIX A REFRIGERATOR THAT'S TOO COLD
   
   
   Smart Home
   
   6 SURPRISING THINGS YOUR SMART SPEAKER CAN DO
   
   
   Phone
   
   WHAT TO DO IF YOUR PHONE IS LOST OR STOLEN ABROAD
   
   
   Tech Tips
   
   HOW TO FIX AN IPAD THAT'S CHARGING SLOWLY



My Account

Claims



AT&T FREQUENTLY ASKED QUESTIONS

< Back to Contact Us


AT&T FREQUENTLY ASKED QUESTIONS

< Back to Contact Us


ANSWERS TO OUR MOST FREQUENTLY ASKED QUESTIONS


WHAT DO I DO IF MY REPLACEMENT DEVICE IS NOT WORKING?

Replacement devices come with 12-month post-claim support. If this is a
malfunction on a different phone than the one you intend to replace, call
888-562-8662. An expert will help you. If the device has accidental damage
caused during use, has been lost or stolen, or it has been more than 12 months,
you can still replace your device, but you’ll need to start a claim.


HOW DO I KNOW WHETHER I HAVE COVERAGE AND WHAT IS COVERED?

Take a look at your wireless bill. If you’re being billed for insurance, then
you should be covered. For more details on coverage, please see the Terms and
Conditions.


WHERE CAN I FIND MORE INFORMATION FOR DOCUMENTS AND AFFIDAVITS?

For basic information about documentation and affidavits, visit
www.phoneclaim.com/att. You can also download and find information about how to
complete and upload your affidavit. Don’t worry, it’s pretty easy. Once you get
into the claims flow, you will be prompted with instructions on what's required.
Before you start, you’ll need an acceptable form of ID from the list below:

 * Valid Driver’s License

 * Passport

 * State DMV-Issued ID Card 

 * Matricula Consular ID

Unacceptable forms of ID:

 * Student ID

 * Work ID

 * Birth Certificate

 * Social Security Card

 * Military IDs

 * Expired IDs



WHAT DO I DO IF MY REPLACEMENT DEVICE IS NOT WORKING?

Replacement devices come with 12-month post-claim support. If this is a
malfunction on a different phone than the one you intend to replace, call
888-562-8662. An expert will help you. If the device has accidental damage
caused during use, has been lost or stolen, or it has been more than 12 months,
you can still replace your device, but you’ll need to start a claim.


WHERE CAN I FIND MORE INFORMATION FOR DOCUMENTS AND AFFIDAVITS?

For basic information about documentation and affidavits, visit
www.phoneclaim.com/att. You can also download and find information about how to
complete and upload your affidavit. Don’t worry, it’s pretty easy. Once you get
into the claims flow, you will be prompted with instructions on what's required.
Before you start, you’ll need an acceptable form of ID from the list below:

 * Valid Driver’s License

 * Passport

 * State DMV-Issued ID Card 

 * Matricula Consular ID

Unacceptable forms of ID:

 * Student ID

 * Work ID

 * Birth Certificate

 * Social Security Card

 * Military IDs

 * Expired IDs



HOW DO I KNOW WHETHER I HAVE COVERAGE AND WHAT IS COVERED?

Take a look at your wireless bill. If you’re being billed for insurance, then
you should be covered. For more details on coverage, please see the Terms and
Conditions.


STILL NEED HELP?

CALL US AT 888-562-8662 AND WE’RE HAPPY TO HELP

Protection Plans
 * Mobile Protection
 * iPhone Protection
 * Samsung Phone Protection
 * Mobile Protection Features
 * Mobile Protection FAQs
 * Asurion Home+
 * Asurion Home+ Features
 * Asurion Home+ FAQs
 * Asurion Appliance+

Repair Services
 * Cracked Screen Repair
 * Tech Repair
 * Appliance Repair
 * Appliance Repair Locations

Tech Help
 * Tech Tips
 * Start or Track a Claim
 * How to File a Claim
 * Mobile App Center
 * Tech Help
 * Tech Service Features
 * Tech Expert Stories
 * Tech Help FAQs

Extended Warranties
 * Warranty Features
 * Warranty FAQs
 * TV and Home Theater
 * Laptop and Computer
 * Home Appliances
 * Electronics
 * Tablet and eReader

About Asurion
 * About Asurion
 * Leadership
 * Corporate Responsibility
 * Partnerships
 * Recognition and Reviews
 * Careers
 * Newsroom
 * Life at Asurion
 * Contact Asurion

 * Terms of Use
 * Privacy Policy
 * Do Not Sell My Information
 * © Asurion 2022

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