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JOIN US OCTOBER 27-29, 2024


STEP INTO THE HEART OF DATA-DRIVEN HEALTHCARE AT EMPOWER 2024, PREVIOUSLY KNOWN
AS CUSTOMER CONGRESS.

Register Now



ABOUT

This event unites payers, providers, pharmacies, life sciences, and technology
organizations for an exploration of the value of data in navigating the
policies, challenges, and emerging trends shaping U.S. healthcare. It transcends
boundaries, bringing together influential voices from healthcare, big tech,
government agencies, industry investors, research institutions, and global
influencers.

Empower is not just a conference – it’s the intersection of healthcare and
technology.


AGENDA

Dive into the topics that are shaping the healthcare landscape. As you plan your
stay, be sure to arrive Sunday to explore D.C. and network with attendees at the
welcome reception – and stay through Tuesday afternoon to get the full Empower
experience. Explore the agenda below.

View all Payer Pharmacy Provider Life Sciences Technology
All Themes Data-Driven Healthcare Transformation Connected Healthcare Ecosystems
Enabling Innovation at Scale Empowering Patient-Centric Care
All Themes
 * All Themes
 * Data-Driven Healthcare Transformation
 * Connected Healthcare Ecosystems
 * Enabling Innovation at Scale
 * Empowering Patient-Centric Care

All Audiences Payer Pharmacy Provider Life Sciences Technology
All Audiences
 * All Audiences
 * Payer
 * Pharmacy
 * Provider
 * Life Sciences
 * Technology


SUNDAY, OCTOBER 27

2:00 - 6:00 PM
Welcome


REGISTRATION DESK OPEN


5:00 - 6:30 PM
Welcome


WELCOME RECEPTION AT THE SALAMANDER WASHINGTON, D.C. | BUSINESS CASUAL ATTIRE




MONDAY, OCTOBER 28

7:30 AM - 6:00 PM



REGISTRATION DESK OPEN


8:00 - 9:00 AM



BREAKFAST & PRODUCT ROUNDTABLES


9:00 - 9:30 AM
Keynote


KEITH DUNLEAVY, M.D., FOUNDER & CHIEF EXECUTIVE OFFICER, INOVALON


9:30 - 10:15 AM
Keynote


ROCHELLE WALENSKY, M.D., FORMER DIRECTOR, CENTERS FOR DISEASE CONTROL


10:15 - 11:00 AM
Keynote


TRAVIS MILLS, RETIRED U.S. ARMY STAFF SERGEANT, QUADRUPLE AMPUTEE, N.Y. TIMES
BEST SELLING AUTHOR


11:00 AM - 12:00 PM



LUNCH & PRODUCT DEMO STATIONS


12:05 - 12:50 PM
Data-Driven Healthcare Transformation Pharmacy Life Sciences


FROM DATA TO IMPACT: HOW ANALYTICS ARE TRANSFORMING HEALTHCARE ACROSS THE
ECOSYSTEM

Data is revolutionizing healthcare as we know it, propelling us into a future
where every decision and innovation are informed by robust analytics. This
session will dive into how data analytics is opening new doors across all facets
of the healthcare industry, from insurers and care providers to pharmacies and
life sciences organizations. Attendees will learn how leveraging data
strategically is enhancing patient outcomes, streamlining operations, and
fostering equitable practices in healthcare.

Our experts will discuss:

 * Enhancing patient care and payer decisions through predictive insights
 * Improving pharmacy and clinical operations with data-driven strategies
 * Accelerating development with artificial intelligence (AI) and real-world
   data (RWD)
 * Facilitating better integration and cooperation among healthcare stakeholders

John ChinniciPresident & General Manager, Insights, Inovalon



Connected Healthcare Ecosystems Pharmacy Life Sciences Payer


PHARMACY & PHARMA COLLABORATION ADVANCES PATIENT ACCESS

The collaboration between pharmacies and manufacturers is critical to advance
patient access. Patient access hubs are an extension of the manufacturer and
exist to enroll patients in complex, sometimes lifesaving therapies at a cost
they can afford. As such, they have different technology needs than a standard
specialty pharmacy. To further complicate matters, the EHR, payer, specialty
pharmacy, and patient access hub often aren’t connected, causing treatment
delays and negative health outcomes.

Join this discussion to better understand:

 * The importance of data sharing between the provider, payer, and specialty
   pharmacy
 * Which capabilities and metrics pharmaceutical manufacturers look for in their
   SP network partners
 * How a connected healthcare ecosystem drives efficiency and improves patient
   access
 * How software enables interoperability for all stakeholders 

Moderator: Ernie Shopes President & General Manager, Pharmacy, Inovalon

John ScottHead of National Accounts and Specialty Distribution, Agios
Pharmaceuticals

Joe CardosiFounder & CEO, Free Market Health

Enabling Innovation at Scale Payer


TRANSFORMING HEALTHCARE OUTCOMES: AN OUTLOOK ON MARKET EVOLUTION AND PRODUCT
INNOVATION

Over the last four years, a series of watershed moments have transformed the
payer and greater healthcare landscape. From CMS' renewed focus on risk
adjustment and RADV audits to an increase in ransomware attacks, health plans
face a mounting responsibility to respond to the challenges of today and the
unknowns of tomorrow, all while providing a high-quality member experience
focused on improving care outcomes. Join Michael Jones, President and General
Manager of Inovalon’s Payer business, to hear how the company is innovating to
meet the needs of health plans today, while leveraging data analytics to inform
smarter decisions and futureproof our healthcare ecosystem

We’ll discuss:

 * Our take on the evolution of healthcare and responding to recent
   unprecedented events
 * The intersection of social drivers of health, quality improvement
   initiatives, and risk adjustment
 * How the Quadruple Aim is influencing solutions for the market
 * An exclusive first look at Inovalon’s plans for the future within the payer
   space
 * Staying ahead of regulatory changes while continuing to provide a great
   member experience

Michael JonesPresident & General Manager, Payer, Inovalon

Empowering Patient-Centric Care Provider Payer


THE PATIENT PUZZLE: PUTTING ALL THE PIECES TOGETHER FOR OPTIMAL CARE

Providing high-quality patient care while ensuring financial stability and
growth is challenging but achievable with the right approach. Join us as leaders
share how they position their organizations for sustainable success regardless
of changing healthcare dynamics. This insightful discussion reveals specific
steps and practical advice for thriving throughout 2024 and beyond. Don’t miss
this unique opportunity to gain firsthand knowledge about techniques that can
truly transform your outcomes and help you put the pieces in place for optimal
patient care.

You’ll learn:

 * How to strengthen healthcare systems for sustainable cash flow
 * Proven ways to address staffing challenges and denied claims
 * Successful strategies to facilitate patient-centric care and improve health
   outcomes

Kathleen BrownAVP, Customer Experience, Inovalon

Tony GraboskiAccount Manager – Provider Network Management, Geisinger Health
Plan

Jonathin BurleyAssisted Living Director, Brightview Senior Living

Tiffany McElhenySr. VP, Revenue Cycle at Larry H. Miller Senior Health

Karen Knight Partner and Consultant, Face Rock Enterprises

12:55 - 1:40 PM
Data-Driven Healthcare Transformation Payer Technology


WORK SMARTER USING ADVANCED TECHNOLOGIES TO IMPROVE RISK ADJUSTMENT

The stakes are high for health plans to have an accurate and efficient risk
adjustment program. Under- and over-coding can lead to plans not being properly
reimbursed for their members’ chronic conditions or submitting conditions that
are not supported by the underlying medical record. It’s critically important
for health plans to assess new advanced technologies, such as artificial
intelligence (AI), machine learning (ML), and natural language processing (NLP)
in their risk adjustment program to enhance accuracy, compliance, and efficiency
while mitigating risks.

Hear from our risk adjustment experts as they lay out the best practices for
leveraging evolving technologies to improve your processes.

You’ll learn how AI, ML, and NLP can improve:

 * Data collection, processing, and enhanced coding accuracy
 * Predictive analytics for risk stratification
 * RADV audit preparedness

Lucky SinghSVP, Software Engineering, Inovalon

Scott SbihliSVP, Product Management, Inovalon

Lalith MehtaVP, Data Analytics, Inovalon

Connected Healthcare Ecosystems Provider Technology


ENSURING UNINTERRUPTED SERVICE: THE KEY TO KEEPING THE LIGHTS ON DURING
DISRUPTIONS

Unexpected disruptions can challenge even the most prepared organizations,
putting continuous business operations at risk. How can businesses maximize
their customers’ uptime while preserving trust and satisfaction? Join Michael
Quinn, Inovalon’s VP of Strategic Partner Development, as he leads an insightful
discussion based on first-hand accounts and real-world outcomes of Inovalon
partners.

What you’ll learn:

 * Techniques to proactively develop robust business continuity plans to
   mitigate the effects of unexpected disruptions
 * Strategies to maintain operational efficiency and minimize customer impact
   during crises
 * Ways that automated processes can support business resilience

Moderator: Michael QuinnVP, Strategic Partner Development, Inovalon

Nick Knowlton Vice President, Business Development, SaaS, ResMed

Enabling Innovation at Scale Life Sciences


REAL-WORLD EVIDENCE IN REGULATORY SUBMISSIONS: MAXIMIZING IMPACT AND EFFICIENCY

While clinical trials are pivotal for determining initial drug safety and
efficacy, their limited durations and patient populations can leave significant
gaps in understanding a drug's real-world performance. This session dives deep
into how real-world evidence (RWE) bridges these gaps, providing life sciences
executives with the insights needed to inform regulatory strategies and expand
drug indications. Engage with industry experts to explore the full potential of
RWE in transforming healthcare outcomes.

You’ll learn:

 * The crucial role of RWE in transforming regulatory decision-making and its
   growing importance in the marketplace
 * How RWE enhances the integrity and effectiveness of regulatory submissions,
   leading to faster approvals and superior market access
 * Leveraging RWE for label expansion, including case studies and best practices
 * Common integration challenges of RWE in regulatory processes, offering
   strategies for overcoming these obstacles and optimizing the value of
   real-world data (RWD)

Jen LamppaAVP, Product, Inovalon

Trudy MaloneMedical Officer/RWE Program Manager, International Consulting
Associates, Inc.

Caitlin Knox, Ph.D., MPH, FISPE Senior Director, Pharmacoepidemiology, Global
Patient Safety, Regeneron

Empowering Patient-Centric Care Pharmacy


THE FUTURE OF PATIENT-CENTRIC CELL AND GENE THERAPIES

The advancement of cell and gene therapy is nothing short of miraculous. These
treatments are complex and costly, but in many cases, they save lives.

Walgreens is leading the market in this space. In this session, they share some
key findings from creating a best-in-class cell and gene therapy specialty
pharmacy, as well as working with manufacturers and payers for reimbursement.

Don’t miss this informative session to better understand:

 * What cell and gene therapy entails and its expected growth in the coming
   years
 * The most important factors when working with manufacturers and payers for
   reimbursement

Moderator: Karen SilverblattVP, Business Development, Inovalon

Kim Tedesco, RPhDirector of Gene & Cell Therapy Pharmacy Operations, Walgreens
Gene & Cell Services

1:45 - 2:30 PM
Data-Driven Healthcare Transformation Payer Pharmacy


DATA-DRIVEN STRATEGIES TO ADDRESS SDOH AND MEDICATION ADHERENCE CHALLENGES

Social drivers of health (SDOH) and environmental factors contribute up to 80%
of health outcomes. Medication adherence is among the issues most heavily
influenced by SDOH and is a growing problem. In fact, it is estimated that a
staggering 50% of Americans don’t take their chronic long-term therapy
medications as prescribed.

Don’t miss this opportunity to join providers, payers, pharmacies, and
manufacturing representatives in a discussion about the roles each organization
type can play in addressing SDOH.

This panel will provide:

 * An introduction to Z codes and how they relate to everyday SDOH factors
 * An overview of the metrics that comprise the Health Equity Index score,
   including those related to medication adherence
 * Insight into how a SaaS-powered approach can help each member of the
   healthcare ecosystem address SDOH

Olufunke Pickering, M.D., MBASenior Medical Director, Inovalon

Abbey ZenisekSenior Director, Product Management, Inovalon

Connected Healthcare Ecosystems Provider Payer


OPTIMIZING MEMBER HEALTH AND FINANCIAL OUTCOMES WITH AN INTEGRATED INTERVENTION
ECOSYSTEM

Health plans are increasingly compensated based on the health status of their
members, making an optimized intervention strategy essential to maximizing
clinical and financial outcomes. Leveraging the right data at the right time for
the right members can have an enormous impact on a health plan’s ability to
execute intervention and engagement strategies that enable individuals to act on
their own health. In this session, learn how analytics can enhance member
outreach programs and help close care gaps across your population.

You’ll learn how to:

 * Identify the right care for the right member at the right time
 * Leverage predictive analytics to identify proper intervention channels
 * Reduce costly interventions that cause abrasion in the member-provider
   relationship

Hemanth DomaAVP, Product Management, Inovalon

Enabling Innovation at Scale Provider


HAPPY STAFF, HAPPY PATIENTS: HOW TO DRIVE SATISFACTION THROUGH REVENUE CYCLE AND
WORKFORCE MANAGEMENT

Healthcare providers are increasingly confronted with the dual challenges of
escalating demand and shrinking capacity. In settings such as behavioral health,
the situation is exacerbated by staffing shortages and a rising tide of claims
denials, which together, pose a serious threat to revenue generation and
operational viability. Join us for an insightful discussion about technology
that’s making a difference at the critical intersection of workforce management
and revenue cycle management. Hear directly from organizations leveraging SaaS
solutions to streamline operations – from enhancing scheduling efficiencies and
optimizing staff allocations to automating billing processes and minimizing
errors. You’ll discover how better workforce management leads to improved job
satisfaction and patient experiences, ultimately fostering a healthier bottom
line.

You’ll learn:

 * How challenges facing behavioral health providers such as staffing shortages
   and rising claims denials are impacting revenue and operational stability
 * How software is helping optimize staff support, enhance job satisfaction, and
   improve patient experiences with improved scheduling, staff allocation, and
   automated billing processes
 * The important synergy between workforce management and revenue cycle
   management and how strategic integration can empower staff and drive
   financial sustainability in behavioral health settings

Liz SerieAVP, Product, Inovalon

Gordon DixonChief Financial Officer, Smokey Point Behavioral Hospital

Michelle SpurlockSystem Chief Nursing Officer, Acadia

Empowering Patient-Centric Care Life Sciences


ENHANCING CLINICAL TRIALS: DIVERSITY, REAL-WORLD INTEGRATION, AND ENROLLMENT
INNOVATIONS

85% of clinical trials fail to reflect the racial composition of the population,
impacting the study’s ability to evaluate true treatment effectiveness across
demographics. Revolutionizing clinical trials with a diversity-driven approach
can pave the way for a new era in healthcare equity. By integrating more
representative demographic data into clinical trials, clinical leaders can
ensure that study findings are both generalizable and applicable to diverse
patient groups. Employing data-driven tools and technologies is key to achieving
this goal, enhancing both the inclusivity and efficiency of clinical research.

In this session, our experts will discuss:

 * Leveraging data analytics to identify demographic gaps in clinical trial
   populations
 * Utilizing visualization tools to streamline demographic analysis and trial
   design
 * Optimizing recruitment strategies to attract and engage diverse participant
   groups
 * Accelerating research and development of treatments effective across diverse
   demographics

Seth KuranzSenior Director, Clinical Analytics, Inovalon

Marjorie Zettler, Ph.D., MPH, Consultant, Clinical Sciences, Conjugate Group

Lade Ayodele Head, Rare Hematology, Global Evidence and Outcomes, Takeda

2:30 - 3:00 PM



NETWORKING BREAK


3:05 - 3:50 PM
Data-Driven Healthcare Transformation Provider Technology


FROM MYSTERY TO MASTERY: APPLYING AI IN HEALTHCARE

Advancing artificial intelligence from a much-hyped buzzword to a practical
healthcare tool starts with understanding its real-world applications, from
revenue cycle management to pharmacy integration.

Join us for an insightful chat where industry leaders share their success
stories of AI adoption in these key settings. The panel discussion will
demystify AI, highlighting the significant benefits it brings and guiding teams
on how to embrace this technology responsibly and effectively.

What you’ll learn:

 * Success stories from the field: Hear how organizations integrated AI into
   processes that resulted in enhanced efficiency, accuracy, and cost savings
 * Educational strategies for teams: Discover ways to educate and empower your
   teams to adopt AI with confidence, dispelling common myths and fears
 * How to maximize AI benefits: Receive practical tips and lessons learned on
   navigating the AI adoption journey

Moderator: Karly RoweSVP Product, Inovalon

Todd CrosslinGlobal Industry Principal for Healthcare and Life Sciences,
Snowflake

Connected Healthcare Ecosystems Pharmacy


THE PHARMACIST’S ROLE IN MANAGING COST OF CARE

Pharmacists are increasingly expected to play a greater role in the management
of chronic illnesses and enable significant savings in the total cost of care.
Pharmacy practice is shifting from simply dispensing medications and counseling
patients to providing patient-centered care across a variety of healthcare
settings.

Health plans have increasing concern about the rising costs of specialty
medication therapy. As a result, payers are considering paying for value
activities and reducing the reimbursement to dispense.

Join our panel discussion to explore:

 * What a value-based relationship might look like between payers and specialty
   pharmacies
 * How data, technology, and access to “provider information” can support the
   shift of some activities from the physician to the pharmacist
 * Whether these tools can support pharmacists in driving adherence and
   addressing gaps in care
 * How a partnership with payers and pharmaceutical manufacturers can help
   identify and close care gaps for patients, and ensure access to Limited
   Distribution Drugs (LDDs)

Moderator: Jamie HugginsDirector, Product Management, Inovalon

Adetoro Oriaifo, Pharm D, MBAChief Pharmacy Officer, Total Health Care, Inc

Karen SilverblattVP, Business Development, Inovalon

Olufunke Pickering, M.D., MBASenior Medical Director, Inovalon

Enabling Innovation at Scale Life Sciences


ACHIEVING PRODUCT LAUNCH SUCCESS WITH A TAILORED APPROACH TO MARKET INTELLIGENCE

Only about 12% of drugs that enter clinical trials receive FDA approval; yet
successful product launches are critical for life sciences companies. Rapid
regulatory, market, and competitive changes are transforming the U.S. healthcare
landscape. Developing and executing a winning launch strategy in this
increasingly complex environment requires an in-depth understanding of customer
and market needs and a tailored and differentiated value proposition. In this
session, discover the pivotal role of real-world data in sculpting a
market-leading strategy for product launches.

Join our panel as they explore:

 * How to optimize decision-making with actionable insights across the care
   continuum
 * Techniques to engage and influence key healthcare stakeholders effectively
 * Developing unique value propositions that resonate deeply with target markets
 * Strategies for ensuring a successful product launch in today’s intricate
   healthcare environment

Mark Rodgers AVP, Commercial Analytics, Inovalon

Empowering Patient-Centric Care Payer


WHAT'S NEXT, CMS? REFLECTIONS AND A LOOK AHEAD ON QUALITY REGULATORY CHANGES

The past year has been full of significant challenges and shifts in quality
reporting and star ratings. This expert panel will break down the implications
of star ratings lawsuits, recalculations, potential impact to your health plan,
and what you need to know going forward for quality measurement success. Plus,
dive into the new Health Equity Index (HEI) and learn how HEI score and reward
performance will influence the Medicare Advantage (MA) 5-Star Rating System.

Now is the time for MA plans to prepare for star rating performance in the
coming years. Join this session to understand regulatory changes and what they
mean for your plan, and how data-driven solutions can help you stay ahead of the
HEI curve.

You’ll learn:

 * The impact of recent CMS regulatory changes, and where we are today
 * How the HEI will influence contract performance and reimbursement
 * What your plan can do now to prepare for 2026 and 2027 performance

Courtney BreeceAVP, Product Management, Inovalon

Jennifer BrudnickiPrincipal Product Services Manager, Inovalon

3:55 - 4:40 PM
Data-Driven Healthcare Transformation Provider


CHARTING THE COURSE TO FINANCIAL SUCCESS: KEY FINDINGS FROM REVENUE CYCLE
MANAGEMENT SURVEY

Healthcare organizations are grappling with numerous challenges that impact
their operational efficiency and financial stability. From the front lines to
the executive suite, the strain of managing claims denials, optimizing payment
collections, and the need for effective technology integration are widespread
and top of mind, according to a 2024 survey of hundreds of providers.

Join us as Barbara Campbell, Director of Market Research at Inovalon, unveils
the survey results, providing a deep dive into the most pressing challenges
faced by healthcare providers today, with strategies to enhance financial health
and operational efficiency across care settings.

What you’ll learn:

 * Proven strategies to recover uncaptured revenue amidst significant claims
   denials
 * Best practices for optimizing payment collections to ensure financial
   stability
 * Insights on consolidating vendor technologies to streamline operations and
   improve efficiency across acute, ambulatory, and post-acute care settings

Barbara CampbellDirector, Market Research, Inovalon

Connected Healthcare Ecosystems Life Sciences


UTILIZING SDOH DATA TO ADDRESS HEALTH DISPARITIES AND IMPROVE PATIENT OUTCOMES

Social drivers of health (SDOH) contribute up to 80% of health outcomes, yet
life sciences teams are challenged with limited access to comprehensive SDOH
data to power strategic decision-making across the product lifecycle. This
session will dive into the transformative power of SDOH data, research, and an
analytics SaaS solution, highlighting its critical role in tackling health
disparities by understanding the factors that influence healthcare utilization,
cost, and quality. Our experts will provide actionable strategies for
effectively leveraging these social drivers to foster equitable health systems.

You’ll learn:

 * Robust strategies to utilize SDOH data effectively and address health
   disparities while showcasing its integral role in enhancing the healthcare
   ecosystem
 * Methodologies to improve access to care and patient adherence through
   informed SDOH interventions
 * How embracing all factors impacting an individual’s well-being can
   significantly improve patient outcomes
 * The ways in which collaboration across healthcare stakeholders improves
   health equity 

Christie Teigland, Ph.D.VP, Research Science & Advanced Analytics, Inovalon

Mark RodgersAVP, Commercial Analytics, Inovalon

Gabe MedleyVP Risk Adjustment, Quality & Analytics, Blue Cross Blue Shield of
Michigan

Enabling Innovation at Scale Pharmacy Payer Provider Life Sciences Technology


LEVERAGE AI TO CUT COSTS AND BATTLE BURNOUT

What if you could predict the likelihood of patients to adhere to their
medication? With artificial intelligence (AI), you can. Intelligent prescribing
and predictive measures can be powered by AI, improving the pharmacy workflow
and the patient experience. Hear from product leaders about their predictions
for the future in this interactive panel.

They'll discuss:

 * Which healthcare trends are most important to pharmacies, payers, providers,
   and manufacturers
 * How SaaS solutions in the market are addressing needs and challenges

Moderator: Todd CrosslinGlobal Industry Principal for Healthcare and Life
Sciences, Snowflake

Hayley Burgess SVP, Provider Surveillance & Safety, Inovalon

Scott Jubek SVP, Product, Inovalon

Kathryn Eshelman, M.D., MPH VP, Medical Informatics, Inovalon

Zach Williams VP, Product Management, Inovalon

Empowering Patient-Centric Care Payer Provider


CARE COORDINATION CREATES VALUE-BASED CARE SUCCESS

The need for effective communication on patient gaps in care information across
the care continuum is evident as the transition to value-based care continues to
spread, even outside the primary care provider’s office. All healthcare
professionals must work together to effectively identify and close care gaps and
be equipped with the data needed to meet patients where they are. Join us for
this panel discussion to discover new data-driven tools that can empower your
teams to track and communicate gap information swiftly and effectively.

You’ll learn:

 * How does value-based care expand outside the provider's office
 * What are the best practices for establishing and managing specialty provider
   contracting

Jamie HugginsDirector, Product Management, Inovalon

Manjari GolaganiDirector, Provider Analytics and Reporting, HCSC

Kim SpathSenior Director, Provider Engagement, Geisinger

6:45 - 11:00 PM



A NIGHT AT THE MUSEUM

Immerse yourself in American art and culture as we feast on a dinner to remember
at this can’t miss after-hours event at the Smithsonian American Art Museum +
National Portrait Gallery.




TUESDAY, OCTOBER 29

7:30 - 1:00 PM



REGISTRATION DESK OPEN


8:00 - 9:00 AM



BREAKFAST & PRODUCT ROUNDTABLES


9:00 - 9:30 AM
Keynote


RAJESH VISWANATHAN, CHIEF TECHNOLOGY OFFICER, INOVALON


9:30 - 10:00 AM
Keynote


KEYNOTE PANEL: RAHUL PATHAK, VICE PRESIDENT GENAI AND AI/ML GTM, AWS; GREG
PAVLIK, SVP, AI AND DATA MANAGEMENT SERVICES, ORACLE CLOUD INFRASTRUCTURE; AHMAD
KHAN, HEAD OF AI/ML STRATEGY, SNOWFLAKE


10:00 - 10:30 AM
Keynote


ERON KELLY, PRESIDENT, INOVALON


10:30 - 10:40 AM



BREAK


10:50 - 11:30 AM
Data-Driven Healthcare Transformation Payer


HEDIS® AUDITOR SESSION: PREPARING FOR THE UPCOMING SEASON

The Health Effectiveness Data and Information Set (HEDIS®) is one of the most
widely used performance improvement tools within the healthcare industry, and
plans must adapt various changes to the measures every year. In this research
presentation, you’ll hear from seasoned HEDIS auditors as they break down the
upcoming regulatory changes and how you can best prepare for the forthcoming
HEDIS season.

You’ll learn:

 * How to prepare for the upcoming HEDIS® season
 * What measures are new or changing
 * New regulatory requirements to be mindful of

Moderator: Kelly LongAVP, Professional Services, Inovalon

Laura HartChief Executive Officer, Attest Health Care Advisors, LLC

Connected Healthcare Ecosystems Provider Technology


HEALTHCARE DATA SECURITY: ALIGNING PROCESSES WITH EVOLVING THREATS AND
REGULATIONS

Step into the dynamic world of healthcare data security in this engaging and
informative session. We'll explore critical issues with a fresh perspective,
making complex topics more accessible and less challenging to address. Join us
for a session that combines years of security expertise with an approachable
delivery. You’ll leave with a renewed sense of confidence in tackling healthcare
data security challenges, and maybe even a new perspective on how interesting
this critical field can be.

We'll discuss:

 * Insights on the latest cybersecurity challenges facing the healthcare market.
   We'll map out the terrain of emerging threats in a way that's clear and
   actionable.
 * Practical, powerful strategies to protect sensitive data. We'll equip you
   with a toolkit of best practices that you can implement right away.
 * How to anticipate and prepare for potential security breaches. We'll show you
   how to develop a mindset of readiness that turns challenges into
   opportunities.

Moderator: Monica Keeneth VP, Security Governance, Risk, and Compliance,
Inovalon

Michel Quinn VP, Strategic Partner Development

Paul Wilder Executive Director, CommonWell Health Alliance

Luke McNamara Deputy Chief Analyst, Mandiant Intelligence (now part of Google
Cloud)

Enabling Innovation at Scale Pharmacy Technology


JOURNEY OF THE PHARMACY INDUSTRY: PAST, PRESENT, AND FUTURE

When trying to predict where you’re going, it helps to understand where you’ve
been.

This session will provide insights and observations from seasoned pharmacy
experts on the history of the pharmacy space and the evolution to its current
state. Join this discussion to hear leaders’ perspectives of how pharmacy has
progressed the past few decades, where the industry may be headed, and how
pharmacy’s role in patient healthcare is changing.

We'll explore:

 * Reflections of pharmacists’ unique experiences over the past 25 years
 * Personal insights on the evolution of pharmacy, specialty pharmacy specifics,
   and segment innovation
 * How complex the specialty pharmacy ecosystem has become

Wilson Tam, Pharm.D. Director, Sales Engineering, Inovalon

Michael Einodshofer, RPh, MBA Founder, MERx Pharmacy Consulting, LLC

Empowering Patient-Centric Care Life Sciences


ADVANCING CLINICAL RESEARCH: HOW REAL-WORLD DATA DRIVES FASTER, MORE DIVERSE
PATIENT RECRUITMENT

According to a global data analysis, 55% of trials are terminated due to low
accrual rates, and over 80% do not meet their enrollment timelines. Furthermore,
a 2022 FDA report highlights a considerable lack of diversity, with most U.S.
trial participants being white. Recruiting sufficient and diverse patients is a
significant challenge, often leading to trial delays and terminations. In this
session, our panel of experts will highlight key strategies to navigate common
challenges in clinical trial recruitment.

You’ll learn:

 * How real-world data (RWD) can be effectively used to optimize trial
   recruitment and execution
 * Methods to employ real-time data to expedite the recruitment process and
   alleviate the burden on clinical sites
 * Ways to enhance patient screening and enrollment processes to increase both
   the diversity and volume of trial participants

Jen LamppaAVP, Product, Inovalon

Jocasta OlpVP, Business Operations and Strategy, Inovalon

11:35 - 12:15 PM
Data-Driven Healthcare Transformation Technology Life Sciences


NAVIGATING AI IN HEOR: OPPORTUNITIES AND CHALLENGES

From natural language processing to predictive analytics, artificial
intelligence (AI) is quickly becoming a part of health economics and outcomes
research (HEOR) and real-world evidence (RWE) generation. This technological
shift offers groundbreaking improvements in data analysis, predictive modeling,
and patient outcomes – but also introduces a complex set of challenges in an
ever-shifting regulatory framework. Professionals are tasked with maximizing the
benefits of AI while managing risks related to data privacy, quality, and
ethical implications.

Join our session as experts explore:

 * Examples of AI in HEOR to enhance data analytics and prediction
 * The challenges of adapting to a changing regulatory environment reshaped by
   AI
 * How to balance AI-associated risks with the drive for innovation and
   transparency in HEOR
 * Emerging trends and strategies for effective AI integration in HEOR


Connected Healthcare Ecosystems Payer


PREPARING FOR 2027: STAYING AHEAD OF EVOLVING INTEROPERABILITY AND DATA SHARING
REGULATIONS

The Centers for Medicare & Medicaid Services has set January 1, 2027 as the
deadline for health plans to implement new standards for electronic data
exchange and prior authorization shared in the Interoperability and Prior
Authorization Final Rule. These new standards have created challenges for health
plans in managing clinical data, including consent, opt-in/opt-out, appropriate
use cases, and new requirements for the Trusted Exchange Framework and Common
Agreement (TEFCA). Join our panel of experts for insights on how to stay ahead
of these ever-changing data regulation standards.

You'll learn:

 * How the latest TEFCA requirements are affecting clinical record retrieval
 * Has the 21st Century Cures Act impacted the industry as previously expected?
 * How the CMS interoperability requirements affect your data strategy

Haren VaniDirector, Product Management, Inovalon

Leslie ElsarboukhAVP, Product Management, Inovalon

Nick McKenzieVP, Product Management, Inovalon

Lucky SinghSVP, Software Engineering, Inovalon

Enabling Innovation at Scale Provider


CASE STUDY: AN ORGANIZATIONAL APPROACH TO BETTER FINANCIAL OUTCOMES

Ensuring a financially sustainable future can be hindered by many challenges,
from rising healthcare costs and regulatory complexities to resource
prioritization and lack of equitable access to care. This eye-opening session
reveals how a provider of home health, hospice, and personal care services took
a different approach to scale her operations by adapting internal structures to
successfully respond to market threats and changing conditions. Join us to learn
about strategies for nurturing talent, investing in cloud-based technology, and
fostering a culture of continuous improvement that positions organizations for
long-term success.

What you'll learn:

 * Strategies for identifying and implementing necessary changes in
   organizational structure to better meet the challenges of modern healthcare
 * How to adopt technology effectively while ensuring inclusive participation
   across the organization
 * Methods for setting realistic and scalable goals for your SaaS transformation
   and measuring success to ensure continuous improvement in healthcare
   operations

Katie SpencerDirector of Revenue Cycle, Interim HealthCare of the Upstate and
Midlands

Empowering Patient-Centric Care Pharmacy


THE GROWING ROLE OF PHARMACISTS IN CARE DELIVERY

Chronic disorders affect 80% of the geriatric population. As the aging
population increases in size, so does the need for specialized care, including
in-home care. More pharmacists are stepping into expanded roles to fill care
gaps and provide clinical support.

In this panel discussion, learn from clinical experts (particularly infusion
providers) about the trends and predictions for this market going forward and
how these changes will impact how the pharmacist functions over time.

Attend this session to explore:

 * The role of the pharmacist in care delivery
 * Reimbursement challenges for home infusion
 * How technology plays into everything from the delivery of care to billing and
   reimbursement

Moderator: Ashley DiermeierAVP, Pharmacy Sales, Inovalon

12:20 - 1:00 PM
Data-Driven Healthcare Transformation Pharmacy Payer


FIRST LOOK: EFFECTS OF THE INSULIN COST CAP ON PATIENT PERSISTENCE

Diabetes is the seventh leading cause of death in the U.S. and incurs annual
costs of more than $330 billion. Basal insulin – while a highly effective
therapy – is also costly and can lead to a decrease in medication adherence and
persistence.

In 2023, the Inflation Reduction Act included a price cap on insulin for
Medicare beneficiaries. Together with the Pharmacy Quality Alliance, Inovalon
set out to discover the impact of the price cap by comparing differences in
persistence rates before and after implementation. The results of this analysis
have far-reaching implications for policy makers, health plans, providers,
manufacturers, and other stakeholders as the price cap will be extended to other
drugs in the future.

Join us for a first look to understand:

 * The early impact of the out-of-pocket price cap on insulin
 * Barriers to taking diabetes medications, including disparities related to low
   income and disability
 * How the application of price caps for other drugs can improve Medicare
   outcomes and lower costs

Christie Teigland, Ph.D.VP, Research Science & Advanced Analytics, Inovalon

Razanne Oueini, Pharm.D., MScSenior Manager, Performance Measurement, Pharmacy
Quality Alliance

Connected Healthcare Ecosystems Life Sciences


BREAKING DOWN BARRIERS: INTEGRATING RCT DATA WITH REAL-WORLD OUTCOMES

Randomized controlled trials (RCTs) are pivotal in advancing medical science and
patient care, serving as the benchmark for the regulatory approval of new
therapeutics. By integrating RCT data with real-world data (RWD) through
advanced tokenization and data-linking techniques, researchers can gain a
comprehensive view of patient experiences. This integration improves
understanding of therapeutic outcomes in diverse real-world conditions and
socioeconomic factors affecting care. Such enriched data landscapes
revolutionize treatment protocols and enables personalized medicine, optimizing
interventions and health outcomes.

Join our session as experts dive into:

 * How data-linking and tokenization bridge the gap between controlled trial
   settings and real-life patient scenarios
 * Critical ethical considerations, including patient consent and data privacy
 * The ways data integration is reshaping clinical research and fostering
   improvements in long-term health outcomes
 * The role of integrated datasets in identifying and addressing socioeconomic
   barriers to healthcare access

Scott RobinsonVP, Health Economics & Outcomes Research, Inovalon

Jen LamppaAVP, Clinical Analytics, Inovalon

Tigwa DavisSenior Director, Health Economics & Outcomes Research, Inovalon

Enabling Innovation at Scale Payer


A CONVERGED APPROACH: SYNERGIZING QUALITY ANALYTICS AND RISK ADJUSTMENT

When health plans use separate vendors for their quality and risk efforts,
efficiency gets lost when translating the work done by individual entities.
Utilizing a single vendor to integrate and manage a unified quality and risk
program addresses broad clinical challenges, including faster mechanisms to
close care gaps, improve coding accuracies and reporting, and reduce the cost of
care for payers while providing improved outcomes for members.

Join us for an in-depth conversation with Scott Sbihli, Senior Vice President of
Product at Inovalon, as he discusses how breaking down the existing siloes
between quality and risk can effectively improve healthcare delivery, outcomes,
and cost savings.

You’ll learn how:

 * Costs are reduced when simplifying the number of vendors
 * Healthcare innovation has lagged due to outdated technology
 * Members expect a consumer-like experience when interacting with your health
   plan

Scott Sbihli SVP, Product Management, Inovalon

Empowering Patient-Centric Care Provider


FROM HARM TO HARMONY: DEVELOPING A CULTURE OF SAFETY IN HEALTHCARE

Having a strong culture of patient safety is a cornerstone of excellent care,
and is also crucial for the well-being of healthcare professionals. This session
will explore how providers can build an effective culture of safety across all
care settings to ensure improved outcomes. By examining successful strategies
for fostering transparent communication and cultivating a safety-first mindset,
the panelists will share how to advance safety for patients and clinicians
alike, to ultimately enhance the overall care delivery process.

What you’ll learn:

 * Real-world examples of successful safety initiatives and their impact on
   healthcare outcomes
 * Strategies for shaping a culture that prioritizes safety for patients and
   healthcare professionals
 * Effective practices for creating safer work environments that contribute to
   high-performing care settings

Moderator: Dr. Paige KilianChief Medical Officer, Inovalon

Hayley BurgessSVP, Provider Surveillance and Safety, Inovalon

Missy DanforthSVP, Health Care Ratings, LeapFrog

Rita VannVP, Clinical Operations, Prestige Healthcare

1:00 - 2:00 PM



LUNCH & NETWORKING





KEYNOTES

Visionaries, innovators, and trailblazers – our keynotes ignite inspiration,
spark meaningful conversations, and pave the way for a conference filled with
knowledge, connection, and transformative ideas.

Keith Dunleavy, M.D.
Founder & CEO, Inovalon

Rajesh Viswanathan
Chief Technology Officer, Inovalon

Rochelle Walensky, M.D.
Former Director, CDC; Lecturer, Harvard Law School

Eron Kelly
President, Inovalon

Travis Mills
Retired U.S. Army Staff Sergeant, Quadruple
Amputee, N.Y. Times Best Selling Author

Ahmad Khan
Head of AI/ML Strategy, Snowflake

Greg Pavlik
SVP, AI and Data Management Services,
Oracle Cloud Infrastructure

Rahul Pathak,
VP, GenAI and AI/ML GTM, AWS




WHY ATTEND

Empower attendees will gain insights from industry trailblazers who defy the
norm, ignite innovation, and propel meaningful change across the care continuum.

Innovative Insights

 * Innovative Insights
   
   Hear unique perspectives and forward-thinking insights from influential
   leaders in healthcare and technology.

 * Collaborative Conversations
   
   Network and engage in dynamic discussions with industry leaders and experts.

 * Industry Connections
   
   Witness the seamless integration of technology and healthcare expertise
   throughout the care continuum.

 * Dynamic Presentations
   
   Immerse yourself in compelling presentations that redefine the healthcare
   landscape.

 * Revolutionize Healthcare
   
   Be part of the transformative impact of ideas driving innovation in U.S.
   healthcare.




BRINGING HEALTHCARE TOGETHER

Leaders from every corner of healthcare convene in D.C. for an unforgettable
experience at the intersection of healthcare and technology.

PAYERS

Ensure quality improvement and risk score accuracy compliance and discover
strategies to break organizational silos. Learn how to improve member outcomes
and satisfaction, enhance provider engagement, and achieve quality and risk
initiatives with a single data-driven technology-focused approach.

PROVIDERS

Gain best practices to enhance your revenue cycle, care quality, and workforce
management processes – all while delivering a better patient experience. Learn
how to improve treatment outcomes with real-time access to patient data at the
point of care.

PHARMACIES

Learn strategies to enhance pharmacy operations, patient adherence, and outcomes
from industry leaders and the team behind our end-to-end pharmacy management
software.

LIFE SCIENCES

Discover a new era of real-world data aggregation and analysis with insights
from clinical trials, HEOR, and commercial experts. Learn cutting-edge trends
and methodologies to enhance strategic decisions for your drug development
pipeline, leveraging real-world evidence and data-driven technology for
actionable insights.

TECHNOLOGY

Realize what the power of innovative, cloud-based solutions, large language
models, extensive connectivity, and primary source data can do throughout the
care continuum. Network with healthcare and SaaS leaders to push the needle in
creating a truly data-driven, tech-first healthcare system.

RESEARCH INSTITUTIONS

See the impact of real-world data in powering groundbreaking insights that
improve the outcomes and the economics of healthcare and promote health equity.
Connect with world-class data experts and explore the value of the industry's
largest primary source, longitudinally linked dataset to discover the potential
for generating impactful real-world evidence that drives meaningful change.


ATTENDEE BREAKDOWN




38%

Vice President Level


28%

Director Level


20%

C-Suite Executives


14%

Manager Level


REGISTER TODAY!


INOVALON CUSTOMER

Always Discounted

$989 $389



Access to exclusive meet and greet opportunities with Inovalon leaders and a
welcome gift



Access to all keynotes, sessions, networking events, and hosted meals



Access to on-demand session replay and presentation materials



Access to two evenings of world class receptions and entertainment



Every paid registrant will receive a complimentary code to bring a colleague for
free!


Choose this plan


GENERAL ADMISSION

Regular Admission Rate Expires 10/1/24

$989 $889



Access to all keynotes, sessions, networking events, and hosted meals



Access to on-demand session replay and presentation materials



Access to two evenings of world class receptions and entertainment



Every paid registrant will receive a complimentary code to bring a colleague for
free!


Choose this plan


SPEAKER REGISTRATION

Complimentary



All General Admission features

Access to prep sessions and speaker training tips from a professional


Register now

Please note: Inovalon reserves the right to review any registration at any time.
All rates and admission are at our discretion. Non-qualifying registrants will
be notified within five business days of registration. Special rates and
discounts will not be applied retroactively to prior registrations. For any
questions, please email empower@inovalon.com.


VENUE

Distinction, luxury, and comfort await at the Salamander Washington DC. The
hotel is prominently located along the capital’s vibrant Southwest waterfront,
steps from all of Washington D.C.’s major attractions – The Smithsonian National
Museums, The Wharf DC, and Capitol Building.

Conference nightly rates are $379

Start Reservation


INOVALON IMPACT AWARDS

The Inovalon Impact Awards celebrate innovative, data-driven achievements in
healthcare. Winners will be recognized at Empower and receive a $1,500 donation
to charity in their name. Explore the awards and enter a nomination!




INNOVATOR OF THE YEAR

This award celebrates a healthcare professional who is pushing the boundaries.
This is a person who is undeniably passionate about what they do and who is
known for bringing new, out-of-the-box ideas that ultimately drive impactful
change.


DATA DREAM TEAM

This award recognizes a data-driven achievement that is improving patient care,
offering new research insights, or enhancing organizational performance. It is a
celebration of impactful research or an exemplary use of real-time, cloud-based
analytics.


COLLECTIVE EXCELLENCE

This award recognizes a significant partnership between two or more healthcare
organizations to improve the patient experience, staff workflows, and/or care
outcomes. This award celebrates the collaboration’s vision and impact to greatly
advance the industry for all.

Submit Nomination

Learn more


SNEAK PEEK

Here's a quick look at what to expect at Empower. Keep checking back for more
videos with exciting details directly from Inovalon's C-suite.

 * Sneak Peek
 * A Word from our Chief Marketing Officer
 * Healthcare Challenges and AI
 * What to Expect

00:00 / 01:08



00:00 / 02:15



00:00 / 03:18



00:00 / 01:57




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