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Your account Help


DATA PRIVACY AND SECURITY


DATA PRIVACY AND SECURITY

It is a part of Rheinwerk Publishing’s corporate responsibility to protect the
data our customers share with us. We acknowledge and respect your right to
privacy and your right to control your personal data. With this policy on the
use and protection of your data, we aim to help you exercise these rights.

This privacy policy will explain which of your data we process, and for what
purpose.

The following information applies to Rheinwerk Publishing’s web shop at
www.sap-press.com, and all websites and mobile apps provided or operated by
Rheinwerk Publishing. It extends to the use of our websites and apps via PC,
smartphone, and tablet, as well as to all other internet-enabled, mobile, or
stationary devices.

The processing of your personal data is entirely based on applicable legal
regulation, in particular the General Data Protection Regulation (EU 2016/679,
hereafter referred to as GDPR) and the California Consumer Privacy Act
(hereafter referred to as CCPA).

Please take a few moments to consider the following information. We hope for
your understanding that this policy will need to be amended when new legal
requirements go into effect or new technology is implemented in our sites and
apps. We recommend, therefore, to review this policy from time to time.

Download as PDF


1. RESPONSIBLE ENTITY AND CONTACT

The responsible entity (controller) for data processing pursuant to Art. 4, No.
7 GDPR is:

Rheinwerk Publishing, Inc.
2 Heritage Drive
Suite 305
Quincy, MA 02171
U.S.A.
Phone +1 781.228.5070
Fax +1.781.228.5020
E-Mail info@rheinwerk-publishing.com

If you have questions, concerns, or suggestions regarding data privacy, please
don’t hesitate to contact us at: dataprivacy@rheinwerk-publishing.com


2. WHAT IS PERSONAL DATA?

Personal data is information that can be used to identify or contact a person.
This includes information about you, such as your name, address, e-mail address,
phone number, and date of birth. It also includes information that is generated
while you shop with us or browse our website, including information on the
start, end, and scope of your use of our website, and your order number.

Statistical data that we collect during your visit to our store or to our apps
that cannot be traced back to you is not personal data. This includes general
statistical information on the most popular pages on our site, or how many users
visit which page, for example.


3. WHEN DO WE COLLECT, PROCESS, OR USE YOUR DATA?

We process your data in limited ways, for example, when we process your order or
recommend products to you that match your interests. Our goal is to provide you
with the best possible shopping and service experience. We handle your data
responsibly and adhere to the principles of data privacy, such as avoiding the
nonessential use of your data, being transparent about how we use your data, and
securing the data that we do use.

A. WHEN DO WE COLLECT DATA ABOUT YOU?

We limit data collection to only the data that is necessary to fulfill your
orders and deliver your desired services.

We collect personal data at the following times:

 * During your visit to and your order on our website
 * When you create a customer account
 * When you subscribe to a newsletter on our website
 * When you subscribe to our blog
 * When you send us service inquiries
 * When you provide feedback on our products and send us contact data in the
   process
 * When you use our e-book subscription app
 * When we scan your badge at a conference
 * When you apply for a job with us
 * When you send us an author questionnaire with your publication proposal
 * When you provide services for us

In most of our logs, your IP address is anonymized. We save your full IP address
only for the purpose of understanding potential technical errors and hacker
attacks, as well as for logging consent (for newsletter subscriptions, for
example).

B. WHAT DO WE USE YOUR DATA FOR?

We use your data for the following activities:

 * Processing your order
 * Providing content in our e-book subscription app
 * Sending our newsletters, if we have your explicit consent to do so
 * Sending product recommendations
 * Ensuring youth protection (your date of birth)
 * Our own marketing purposes
 * Our own analyses and general statistics
 * Optimizing our service offerings
 * Providing access to functions in our web shop
 * Responding to customer service requests
 * Assessing your job application or manuscript

When our digital offerings provide the opportunity to submit personal data, it
is up to you to decide if you would like to share your data with us. If a
specific field is not required, it is marked as “optional”. For information on
the type, purpose, and scope of this optional data, please refer to the
following sections about each processing activity. If a field is marked as
“required”, it means that we need the information to process your order or
inquiry.

CREATING A CUSTOMER ACCOUNT

We process personal data such as your name, address, and payment method in order
to create a customer account for you. We store and use your name, your e-mail
address, and your billing address to grant you user rights for privileged access
to your account and your library, and for using digital products. Storing your
account data and credentials allows us to identify you as the legitimate user of
a service or a product. All data we collect is available in the registration
form. The data you enter during registration allows you to use our services and
products. In addition, ordering as a registered user offers the benefit that you
don’t have to enter your data again at the time of your next order. You can also
see and edit your data, and you can access your order status and history.

Deleting your account and the data associated with it is possible at any time.
An e-mail to info@rheinwerk-publishing.com is sufficient. However, please be
aware that requesting to delete your account means that you will no longer be
able to use any services that require an active account.

We will store data on your previous transactions as long as we are legally
required to do so.

Legal basis for this data processing is Art. 6, No. 1, lit. b) GDPR, which means
that you submit your personal data for the fulfillment of a contractual
commitment. We save the data required to fulfill the contract for the period
required by law, which is 10 years in our case (pursuant to German
Handelsgesetzbuch, para. 238 and 257, and Umsatzsteuergesetz, para. 14b). If we
are audited, or if needed in a criminal investigation, your data will be
processed again during this period. In addition, we process your data based on
Art. 6, No. 1, lit. f) GDPR, which means that our interest to provide you with a
comfortable user experience in our web shop is considered legitimate.

YOUR ORDER AND YOUR CUSTOMER ACCOUNT

We process personal data such as your name, address, and payment method in order
to process your order and—if you didn’t check out as a guest—to create a
customer account for you. We store and use your e-mail address to confirm your
order. We store and use your name, your e-mail address, and your billing address
to grant you user rights for privileged access to your account and your library,
and for using digital products. Storing your account data and credentials allows
us to identify you as the legitimate user of a service or a product. All data we
collect is available in the registration form. The data you enter during
registration allows you to use our services and products. In addition, ordering
as a registered user offers the benefit that you don’t have to enter your data
again at the time of your next order. You can also see and edit your data, and
you can access your order status and history.

Deleting your account and the data associated with it is possible at any time.
An e-mail to info@rheinwerk-publishing.com is sufficient. However, please be
aware that requesting to delete your account means that you will no longer be
able to use any services that require an active account.

Legal basis for this data processing is Art. 6, No. 1, lit. b) GDPR, which means
that you submit your personal data for the fulfillment of a contractual
commitment. We save the data required to fulfill the contract for the period
required by law, which is 10 years in our case (pursuant to German
Handelsgesetzbuch, para. 238 and 257, and Umsatzsteuergesetz, para. 14b). If we
are audited, or if needed in a criminal investigation, your data will be
processed again during this period.

YOUR ORDER AS GUEST

We collect, store, and use personal data such as your name, your address, and
your payment method to process your order. We use your e-mail address to notify
you that we received your order.

Legal basis for this data processing is Art. 6, No. 1, lit. b) GDPR, which means
that you submit your personal data for the fulfillment of a contractual
commitment created by your order in our web shop. We save your data for the
period required by law, which is 10 years in our case. If we are audited, or if
needed in a criminal investigation, your data will be processed again during
this period.

PAYMENT PROCESSING VIA CREDIT CARD AND PAYPAL

In order to process payments for guests and customers, we transmit the necessary
personal data to our payment provider, Worldline (Worldline, Tour Voltaire, 1
Place des Degrés, CS 81162, 92059 Paris la Défense Cedex). Worldline specializes
in processing online payment transactions, and they process your payment with
the payment method you chose (PayPal, VISA, MasterCard, American Express).

Because credit card information is particularly sensitive, this data is
exclusively stored on the Worldline servers. We only transmit mandatory
parameters (browser settings such as language, resolution, color settings,
browser type, URLs for payment authorization) and security parameters (your
billing address, your IP and e-mail addresses) in order to secure the
transaction in the best possible way. Neither do we have access to the credit
card data stored on Worldline servers, nor do we participate in the process of
storing such data. To facilitate repeat orders without the need to enter your
credit card data again (in case you have a customer account with us), we use
alias numbers provided by Worldline. These alias numbers match your credit card
number only in the last four digits.

Legal basis for this data processing is Art. 6, No. 1, lit. b) GDPR, which means
we process this data for the fulfillment of a contractual commitment that was
created by your order.

More information on the payment provider Worldline can be found at
https://worldline.com/en/compliancy/privacy.html.

AGE VERIFICATION

In order to comply with legal requirements regarding data privacy, we also have
to ask about your date of birth, regardless of whether you create an account or
order as a guest. Please be aware that we can only process orders of customers
who are at least 16 years old at the time of the order.

PRODUCT RECOMMENDATIONS AND REMINDERS

If you order with a customer account or as a guest, we will regularly send
e-mails with product recommendations and/or reminders. You will receive these
e-mails regardless of whether or not you subscribed to a newsletter. This is how
we notify you of products that could be of interest to you based on your latest
purchases on our site, and also how we remind you of items left behind in your
shopping cart.

If you do not wish to receive any further product recommendations or marketing
communications of any kind, you can object at any time without incurring any
costs, aside from the cost to transmit your message. A simple e-mail to
info@rheinwerk-publishing.com is sufficient. You will also find an “Unsubscribe”
link in every e-mail that contains product recommendations.

Legal basis for this data processing is Art. 6, No. 1, lit. f) GDPR. Our
interest to promote our products or the products of select partners with
advertising tailored to suit your needs is considered legitimate in the context
of this provision. We only process your data until you object to processing,
or—if you don’t object—as long as we may legitimately assume that you are
interested in product recommendations based on your purchase (typically 60
months).

OUR NEWSLETTERS

Our newsletters, which you can subscribe to on our website, provide you with
information on new releases and highlighted backlist titles, blog articles, and
community news. Please be aware that you must be at least 16 years old to
subscribe to our newsletters. To receive our newsletters, you need a valid
e-mail address. Before we can start sending you newsletters, you have to
expressly confirm your request via a so-called “double opt-in.” You will receive
an authorization e-mail, in which we will ask you to click a link to confirm
that you wish to receive the newsletter.

When you subscribe to the newsletter, we store your IP address and the date of
your subscription. This solely serves as evidence in case a third party abuses
your e-mail address and subscribes to the newsletter without your knowledge. No
other data is collected. Your data is exclusively used for sending the
newsletter, and is never shared with third parties.

Art. 6, No. 1, lit a) GDPR allows you to revoke your consent to storing your
data and your e-mail address, as well as any data pertaining to your newsletter
subscription, at any time and without incurring any costs other than the cost to
transmit your message. A simple e-mail to info@rheinwerk-publishing.com is
sufficient. You will also find an “Unsubscribe” link in every e-mail that
contains product recommendations.

We process your data until you object to data processing (for example, by
unsubscribing from the newsletter).

OUR BLOG

Our blog provides you with technical information about SAP products and
occasionally with news from the SAP community and about our company. You can
subscribe to the blog on our subdomain blog.sap-press.com. Please be aware that
you must be at least 16 years old to subscribe to our blog. To receive emailed
notifications of new blog posts, you need a valid e-mail address. Before we can
start sending you blog updates via email, you have to expressly confirm your
request via a so-called “double opt-in.” You will receive an authorization
e-mail, in which we will ask you to click a link to confirm that you wish to
receive the emails.

When you subscribe to the blog, we store your IP address and the date of your
subscription. This solely serves as evidence in case a third party abuses your
e-mail address and subscribes to the blog without your knowledge. No other data
is collected. Your data is exclusively used for sending you blog notifications,
and is never shared with third parties.

When you leave a comment on the blog, we store your name, email address,
comment, IP address, user agent, referral URL, and company (should you choose to
supply it). Only your name and comment will be displayed in the blog’s comment
section.

Art. 6, No. 1, lit a) GDPR allows you to revoke your consent to storing your
data and your e-mail address, as well as any data pertaining to your blog
subscription, at any time and without incurring any costs other than the cost to
transmit your message. A simple e-mail to info@rheinwerk-publishing.com is
sufficient.

We process your data until you object to data processing (for example, by
unsubscribing from the blog).

CONFERENCE BADGES

At conferences, we may request to scan your conference badge to enter you into a
contest, or to collect your address (e-mail and postal) to fulfill your
conference purchase. The data that we collect during this process varies from
conference to conference, depending on the conference organizer and its
technology partners. It is identical with or a subset of the data that you
entered during conference registration.

If you purchase from us at a conference, we will then use your data to send you
the product recommendations described above (section “Product Recommendations
and Reminders”). If you don’t make a purchase but do enter the contest, we will
enter your data in a pool to draw the winner, and we will send you one event
follow-up e-mail.

You can object to storing your data and your e-mail address at any time without
incurring any costs other than the cost to transmit your message. A simple
e-mail to info@rheinwerk-publishing.com is sufficient. You will also find an
“Unsubscribe” link in every e-mail that contains product recommendations.

Legal basis for this data processing is Art. 6, No. 1, lit. a) GDPR, which means
that you give us consent to process your data. You can revoke this consent at
any time with an e-mail to info@rheinwerk-publishing.com. We process your data
for one month, unless you object to data processing earlier, or order a product
from us via the e-mail we send you.

ADDITIONAL E-MAILS FROM RHEINWERK PUBLISHING AND PHONE SUPPORT

You will only receive additional e-mails from us if you specifically request
them, for example, if you ask us to update you on your order status, or if you
have any other questions regarding our products.

We make an exception from this policy if we may assume that you would want us to
get in touch with you without doubt. An example would be if you purchased a
product that we learned was defective, or in case of major changes to our terms
and conditions or to this privacy policy.

If applicable, we also process your data if you call our customer service for
the resolution of an issue or a complaint. You are free to choose to provide us
with contact information, and to choose which information to provide. We will
use your data exclusively for the purposes that you specified, and we will
delete your data if the service case is resolved.

Legal basis for this data processing (including on social media sites) is Art.
6, No. 1, lit. b) GDPR. Follow-ups with service messages is considered part of
the contract that you enter into when submitting your order. We store your data
for the legally required period (usually 10 years). If we are audited or if
needed in a criminal investigation, your data will be processed again during
this period. For customer service inquiries that do not relate to an order, and
for notifications for which can assume your interest beyond doubt, the legal
basis for processing is Art. 6, para. 1, lit. f). Our interest in ensuring
customer satisfaction is considered legitimate. We will store e-mails from
current business operations for the legal retention period of 6 years.

CONSENT

If you give consent to the processing of your data, your data will only be
processed for purposes derived from the content of your consent.

We process your data based on Art. 6, para. 1, lit. a) GDPR. In cases where we
use your data for a different purpose than that which it was collected for, we
specifically notify you of this additional processing activity. For example,
your e-mail address is collected for purposes of order fulfillment and is later
used to send you product recommendations. Without your e-mail address, we cannot
fulfill your order, but you can object at any time to the use of your e-mail
address for other purposes.

You can revoke your consent at any time. Revoking consent does not, however,
invalidate the legality of the data processing that occurred in the time between
the consent and the objection.

We delete all data that we no longer need for the purposes of the consent, as
well as data that is subject to your objection, unless a law requires us to keep
the data. If this is case, we delete the data as soon as we are legally allowed
to do so.

C. WHAT DO WE SAVE IN SERVER LOG FILES?

We (or, more specifically, our website provider) collect data on the access to
our website (so-called server log files). This data includes, but is not limited
to, the name of the website, the file, the date and time of the access, the
amount of data transmitted, the notification of successful access, the browser
type (including the version number), the operating system, the referrer URL (the
URL of the website through which you came to us), the pages accessed on our
site, the IP address and your provider, the time of the server request, and the
manufacturer and model in the case of access via mobile devices.

We use these log files for the general statistical analysis of the operation,
security, and optimization of our offering. We reserve the right, however, to
check the log files if we have sufficient reason to believe that our website was
subject to illegal activity.

In order to find out what we need to improve on our site, we also collect and
analyze the behavior of our website’s visitors. This data is anonymized and does
not allow any user identification. We collect this data on our servers.

We do not collect personal data in this context, and we don’t combine this data
with data from other sources. We delete the anonymized IP address shortly after
your visit, or after a maximum of 3 months.

The legal basis for data processing is Art. 6, para. 1, lit. b) GDPR, which
allows us to process data for the fulfillment or the initiation of a contract.
Without certain personal data, we won’t be able to answer your request or
process your order.

D. HOW DO WE USE COOKIES?

Our website uses cookies and similar technologies. Detailed information can be
found in our cookie banner.

E. USING OUR SAP PRESS APP

Accessing your subscription or your purchased e-books via the app requires login
with your account credentials.

Your credentials are saved in the app if you activate the function “Auto Login.”
You can delete your credentials from the app by deactivating “Auto Login” in the
app settings before logging off, or by deleting the app.

When logging in, the app is mapped with your user account on the Rheinwerk
website. This mapping allows us to provide you with the services that you want
to access, such as displaying and downloading the publications you are entitled
to read. These services also include your reading history, bookmarking and
highlighting functionality, and reading lists.

For these services, data is processed in the app and in the website backend, for
example, which pages and which books you have read and when, which text snippets
you highlighted, which bookmarks you created, and which terms you searched for.
All data can be deleted by deleting the app.

Legal basis for this data processing is Art. 6, No. 1, lit. b) GDPR, which means
that you submit your personal data for the fulfillment of a contractual
commitment. We save your data for the period required by law, which is 10 years
in our case. If we are audited, or if needed in a criminal investigation, your
data will be processed again during this period.

In order to improve our app and meet our customers’ expectations, we collect and
analyze data on how the app is being used. This data includes device type,
operating system (version), app version, location, and usage data. This data is
anonymized and does not allow us to identify you as a person.

We use the service Firebase Cloud Messaging (“Firebase”) by Google LLC
(“Google”) to send you push notifications about new subscription content and
updated account data onto your device. Firebase uses pseudonymized Firebase
installation IDs to determine to which devices messages shall be pushed.
Firebase acts as a messenger only, Firebase servers cannot access user requests
or other personal data. Notifications can be turned off in the settings of your
operating system. More information on Firebase can be found at
https://firebase.google.com/products/cloud-messaging/ and in Google’s privacy
policy at https://policies.google.com/privacy.

F. YOUR JOB APPLICATION

Since you can send us job applications via links on this website, we will also
briefly cover data privacy relating to the job application process.

All personal data, including the information in attached documents that you
provide to us, is only collected, processed, and saved for the purposes of
processing your application. Only employees who participate in the hiring
process (line of business and HR departments) and—if applicable—system
administrators for purposes of ensuring business continuity, are given access to
this data. Confidentiality agreements with our employees ensure that your data
is treated confidentially.

Legal basis for this data processing is Art. 6, No. 1, lit. b) GDPR, which means
that you submit your personal data for initiation of a contractual commitment.

In compliance with the Americans with Disabilities Act (ADA), we will delete
your documents after one year. This term applies to each of your applications
and renews with each new application.

All rights explained in Section 10 of this policy, such as the rights to
erasure, objection, or correction, apply to you in the processing of your
application.

G. PUBLICATION PROPOSALS AND MANUSCRIPTS

If you send us proposals for publication or manuscripts via the contact
information provided on this website, we will keep your personal data only as
long as necessary to evaluate your documents.

Legal basis for this data processing is Art. 6, No. 1, lit. b) GDPR, which means
that you submit your personal data for initiation of a contractual commitment.


4. WHOM DO WE SHARE PERSONAL DATA WITH?

At Rheinwerk Publishing, your data is accessible only by those employees who
need access in order to perform the processing purposes for which the data was
collected.

We do not sell or lend personal data to third parties.

A. SERVICE PROVIDERS, PROCESSORS AND WHEN THEY RECEIVE DATA FROM US

We only share your personal data if and when it is necessary to fulfill your
order, to provide you with the service you requested, or to provide access to
our technical infrastructure.

During order processing, for example, we transmit data to our fulfillment
centers, Publishers Storage and Shipping (PSSC) and Vereinigte
Verlagsauslieferung (VVA); to Ingenico e-Commerce Solutions; the U.S. Postal
Service and other courier services; and to PayPal, MasterCard, or VISA.

These service providers are carefully selected and contractually bound to handle
your personal data confidentially and to not use it for their own purposes. If
these service providers are considered processor pursuant to Art. 28 GDPR, the
data processing performed by the processor is governed by a contract pursuant to
Art. 28, No. 3 GDPR.

Because payment information is particularly sensitive, we do not route your
credit card or PayPal information through our servers or store it on our
servers. All credit card and PayPal information is processed on the servers of
Ingenico e-Commerce Solutions, a service provider specializing in online
payments.

B. DO OTHER ENTITIES RECEIVE YOUR DATA?

We share your data with entities that are entitled to receive them only if we
are required legally or via a court order to do so. It could be government
agencies or legal institutions that require us to share personal data.
Processing in these cases is legitimate pursuant to Art. 6, No. 1, lit. c) GDPR.


5. WHAT DO WE DO TO PROTECT YOUR DATA?

We protect your data with technical and organizational measures, in particular
against loss, manipulation, and unauthorized access. We adjust our security
measures regularly to comply with the current state of technology. Our employees
are trained regularly in data privacy matters and have signed non-disclosure
agreements to ensure that your data is handled confidentially.

In phone calls to our customer service, we will have to ask for a proof of your
identity from time to time.

When storing your data, we use all due diligence and follow the latest security
standards. To protect your data from unauthorized access while transmitting it
over the internet, we encrypt the traffic between you and the website with SSL
(secure socket layer). For this purpose, we use a 2048 bit key, the same length
as financial service providers, for example.

We do have to acknowledge, however, that data transmission over the internet or
WLAN is never 100% safe. We therefore cannot guarantee the security, protection,
and integrity of the data that is transmitted between you and us, and we are not
liable to you or to third parties for disclosure, loss, abuse, or manipulation
of such data, if we did not act willfully or grossly negligent.

We urge you to take all necessary precautions and measures to work safely on the
internet. Change your password frequently. Use a password that is least 10
characters long and that cannot be easily guessed. Use an SSL-enabled browser.
If you use a computer that you share with others, log off when you’re done and
don’t share your password.


6. DO WE PROCESS YOUR DATA OUTSIDE THE E.U.?

Yes. Rheinwerk Publishing is incorporated in the State of Delaware, U.S.A., and
has its offices in the Commonwealth of Massachusetts, U.S.A. All order data and
other personal data collected is thus transferred to the U.S. The system of
record for book and e-book orders is maintained by Publishers Storage and
Shipping in the state of Michigan, U.S.A.

Where data is transferred to service providers or processors mentioned in this
privacy policy, we make sure, before transferring data, that the receiving party
either implemented a sufficiently robust level of data privacy (certified, for
example, via an adequacy decision by the European Commission, or via suitable
guarantees, or via so called EU standard contractual clauses agreed upon between
the European Union and the receiver), or that we have your consent. Where
applicable, the processing of your data is governed by a contract pursuant to
Art. 28, No. 3 GDPR.


7. DOES OUR WEBSITE INCLUDE THIRD-PARTY SERVICES?

We embed third-party content in our online offering, for example, YouTube videos
and our Twitter feed. Displaying this content always requires that the provider
of this content receives your IP address. Without an IP address, the content
cannot be sent to your browser. We aim to only embed content from providers who
use IP addresses exclusively for content delivery. We have no influence,
however, over whether or not the provider uses IP addresses for statistical
purposes, and we cannot influence the design, content, or functionality of these
third-party services. Whenever we learn new information about how these
providers use your data, we will notify you. Please make sure, however, that you
also consult the providers’ policies.

For displaying Twitter content, we use a Twitter widget. When the widget is
displayed and when you make use of the “Like” or “Share” functionality, the
widget establishes a communication with Twitter in which your IP address is
transmitted. To learn about your rights and options to protect your personal
data with Twitter, please consult Twitter’s privacy policy.


8. DO WE MAKE AUTOMATED DECISIONS, AND DO WE DO PROFILING?

An example of automated decision-making would be credit checks. Profiling
describes the process of automatic optimization of advertising based on personal
data or content.

Neither in our web shop nor in any of our apps do we use automated
decision-making or profiling.


9. HOW LONG DO WE STORE YOUR DATA, AND WHEN DO WE DELETE IT?

For details on the retention period of personal data, please consult the section
on the data processing in question.

In general, we store your data only for as long as is necessary to meet the
respective purpose, as long as we are legally required to, or—in the case of
data processing based on consent—as long as you do not withdraw consent. If you
object to further processing of your data, we will delete it, except if the law
requires or explicitly allows us further processing and storage.

We also delete your personal data if the law requires us to do so.


10. WHAT ARE YOUR RIGHTS, AND HOW CAN YOU EXERCISE THEM?

When your data is processed, you as a data subject have several rights.

A. RIGHT TO INFORMATION (“RIGHT TO KNOW” UNDER CCPA)

You are entitled to receive information on what personal data we store about
you.

B. RIGHT TO RECTIFICATION AND ERASURE (“RIGHT TO BE FORGOTTEN” OR “RIGHT TO
DELETE” UNDER CCPA)

You can require us to correct wrong data and—if the legal requirements are
met—to delete your data.

C. RIGHT TO RESTRICTION OF PROCESSING

You can require us—if the legal requirements are met—to restrict processing of
your data.

D. RIGHT TO DATA PORTABILITY

If you submitted personal data based on a contract or on consent you can require
us—if the legal requirements are met—to provide you with the data in a
structured, common, and machine-readable format, or to send the data to a third
party.

E. OBJECTION TO PROCESSING FOR DIRECT MARKETING

Based on the legal basis of “legitimate interest”, we process your personal data
for the purpose of direct marketing. You can object to this kind of processing
at any time.

F. OBJECTION TO PROCESSING BASED ON „LEGITIMATE INTEREST“

You have the right to object at any time, on grounds relating to your particular
situation, to processing of your personal data that is based on our “legitimate
interest” of marketing our products to our customers. If you object, we will
stop processing your data unless we can demonstrate compelling legitimate
grounds for the processing. These grounds would have to override your interests,
rights, and freedoms or provide for the establishment, exercise, or defense of
legal claims.

G. OBJECTION TO SALE OF DATA

While we do not sell or lend personal data to third parties, California
residents have the right to formally opt-out of the sale of your personal
information as defined by Sec. 5, 1798.120 CCPA.

H. WITHDRAWAL OF CONSENT

If you gave us consent for processing your data, you can withdraw this consent
at any time. The legality of the processing between the consent and the
objection is not affected by this withdrawal.

I. RIGHT TO FILE A COMPLAINT WITH THE SUPERVISING AUTHORITY

In addition, you have the right to file a complaint with the competent
supervising authority if you believe that our processing your data violates
current law. For this purpose, you can contact the data privacy authority that
is in charge of your place of residence or country, or the authority that is in
charge of us.

J. RIGHTS OF CALIFORNIA RESIDENTS

California residents have certain rights regarding our collection, use, and
disclosure of Personal Information (CCPA). To learn how Rheinwerk collects,
uses, and discloses Personal Information (hereafter referred to as personal
data), see Section 3 of this Privacy Policy. California residents may submit a
request that we delete your personal data (a “Right to Delete request”); opt-out
of the sale of your personal data (a “Right to Opt-Out request”); and request
information about our collection, use, and disclosure of your personal data (a
“Right to Know request”). To learn more about your rights, see above. Send these
requests via email to info@rheinwerk-publishing.com. However, please be aware
that requesting to delete your account means that you will no longer be able to
use any services that require an active account.


11. HOW TO CONTACT US

If you have questions regarding the processing of your data, your rights as a
data subject, or a specific consent given, you can contact us without incurring
any costs other than the cost to transmit your message.

For exercising any of the rights listed in Section 10, please send an e-mail to:
dataprivacy@rheinwerk-publishing.com.

Please be aware that GDPR requires us to document incoming data privacy
requests. This documentation serves as evidence for the supervising authority
and during court-mandated audits, and is used to update requestors on the status
of their request. The documentation is solely used for these purposes and will
be deleted after a period of three years following the completion of the
request.

You can also send us mail to the mailing address mentioned in Section 1. If
you’d like to revoke a consent, you can simply use the contact channel that you
used for giving consent. When contacting us, please make sure that we can easily
identify you.

Rheinwerk Publishing’s data privacy officer is:

Kelly O'Callaghan
Rheinwerk Publishing, Inc.
2 Heritage Drive, Suite 305
Quincy, MA 02171
U.S.A.
You can reach her directly at:
kellyo@rheinwerk-publishing.com

Rheinwerk Publishing’s representative in the E.U. pursuant to Art. 27 EU-GDPR
is:

Rheinwerk Verlag GmbH
Stefan Proksch
Rheinwerkallee 4
53227 Bonn
Germany
datenschutz-manager@rheinwerk-verlag.de


12. VERSION AND UPDATES

The most recent version of this privacy policy is in effect. This policy was
last updated on April 17, 2023.

 
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We use cookies on our website

On our website, we use cookies that enable certain website functionalities (such
as the shopping cart), and cookies that help us improve your user experience and
our service offerings. By clicking Agree and Continue, you confirm that you are
at least 16 years old and that you give Rheinwerk Publishing and its third-party
providers consent to set these cookies, and to process the respective personal
information regarding your website visit. You can also make individual choices
and select which cookies you allow. By clicking Decline, you decline all cookies
that are not necessary for the full website functionality. You can withdraw,
review, and change your consent at any time by clicking on the link „Change
Privacy Options“ in the website footer. You can find more information in our
privacy policy.

Necessary Cookies – These cookies are required to provide certain
functionalities on our website (such as shopping cart and log-in status).

Detailed list of cookies

Website Functionality and Tracking Consent

Detailed information
Purpose
Cookies that enable necessary functionality on our website (for example,
shopping cart, log-in data, cookie consent). These cookies are exclusively
provided and used by Rheinwerk Publishing (first-party cookies). Any information
contained in these cookies is transmitted only to us.
Provider
Rheinwerk Verlag GmbH, Rheinwerkallee 4, 53227 Bonn, GermanyLocation of
ProcessingGermany, on our own servers.
Cookies, Technology, Retention Period, and Collected Data
These cookies are used on our own domains sap-press.com and
library.sap-press.com.

NameTechnologyCollected DataRetention PeriodPurposecsrftokenCookieUUID364
daysSecurity token for transmitting formsinc_sessionidCookieUUID28 daysCookie
for log in and shopping cartsbo_sessionidCookieUUIDSessionCookie for log
inoscar_open_basketCookieInteger (Basket-ID) + Hash7 daysCookie for shopping
cartslist_styleCookieStringSessionStorage of layouts
selectedbg_consentCookietrue/false180 daysConsent Microsoft Advertising
("Bing")ga_consentCookietrue/false180 daysConsent Google
Analyticsgt_consentCookietrue/false180 daysConsent Google Ads
Tagshj_consentCookietrue/false180 daysConsent
Hotjarhs_consentCookietrue/false180 daysConsent
HubSpotsa_consentCookietrue/false180 daysConsent
ShareASalews_consentCookietrue/false180 daysConsent necessary website
functionalityyt_consentCookietrue/false180 daysConsent YouTube

Additional Information on Data Privacy
Download as PDF
Legal Basis for Processing
Art. 6, No. 1, lit. b) and f) GDPR (performance of contract, legitimate
interest)

Google Tag Manager: Implementation of External Services

Detailed information
Purpose
Implementation of the services Google Analytics, Google Ads, HubSpot, and
YouTube videos if you gave your consent. You will find additional information in
our privacy policy under Google Tag Manager.
Collected Data
No personal data is being collected.
Third Party Provider
ProviderGoogle Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Location of ProcessingEuropean Union; a transmission to servers of Google U.S.A.
is possible. In accordance with Art. 46, No. 2, lit. c), possible transmissions
to the U.S.A. are based on standard data privacy clauses.
Technology
Pixel
Additional Information from the Third-Party Provider Google
https://www.google.com/intl/de/tagmanager/use-policy.htmlhttps://policies.google.com/privacy?hl=en
Withdrawal Option Provided by Google
https://safety.google/privacy/privacy-controls/
Legal Basis
Art. 6, No. 1, lit. f) GDPR (legitimate interest)

Analytics – We collect anonymous, aggregated data about visitors' experiences on
our website, for example, how customers navigate the site and which pages are
most popular. This helps to improve the website and your user experience.

Detailed list of cookies

Google Analytics: Web Analysis Service

Detailed information
Purpose
Analytics, optimization, statistics, and analysis on whether the website
functions properly and how we can improve your user experience. For
implementation on our website, we use Google Tag Manager. You will find
additional information in our privacy policy under Google Tag Manager.
Collected Data
 * IP address (anonymized)
 * Browser information (type, referrer/exit pages, files displayed on our site,
   operating system, date/timestamp, and/or clickstream data)
 * Usage data (views, clicks)

Third Party Provider
Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04
E5W5, IrelandLocation of processingUsually stored on servers of Google U.S.A. In
accordance with Art. 46, No. 2, lit. c), possible transmissions to the U.S.A.
are based on standard data privacy clauses.
Technology
Cookies, pixel tags
Cookies
_ga, _gid, _gat, _gac_<property-id>
Retention Period
Deleted after a maximum of 26 months.
Additional Information from the Third-Party Provider Google
https://policies.google.com/privacy?hl=en
Withdrawal Option Provided by Google
https://tools.google.com/dlpage/gaoptout?hl=enhttps://safety.google/privacy/privacy-controls/
Legal Basis
Art. 6, No. 1, lit. a) GDPR (Consent)

Hotjar: User Experience Optimization

Detailed information
Purpose
We use Hotjar in order to better understand our users’ needs and to optimize
this service and experience. Hotjar is a technology service that helps us better
understand our users’ experience (e.g. how much time they spend on which pages,
which links they choose to click, what users do and don’t like, etc.) and this
enables us to build and maintain our service with user feedback. Hotjar uses
cookies and other technologies to collect data on our users’ behavior and their
devices. Hotjar stores this information on our behalf in a pseudonymized user
profile. Hotjar is contractually forbidden to sell any of the data collected on
our behalf. For implementation on our website, we use Google Tag Manager. You
will find additional information in our privacy policy under Google Tag Manager.
Collected Data
 * IP address
 * Device screen size
 * Device type
 * Browser
 * Geographic location (country only)
 * Preferred language

Third Party Provider
Hotjar Ltd, Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St
Julian's STJ 3141, Malta

In accordance with Art. 46, No. 2, lit. c), possible transmissions to the U.S.A.
are based on standard data privacy clauses.
Technology
Cookies
Cookies
_hjSessionUser_{site_id}, _hjid, _hjFirstSeen, _hjHasCachedUserAttributes,
_hjUserAttributesHash, _hjUserAttributes, _hjViewportId, _hjSession_{site_id},
_hjSessionTooLarge, _hjSessionResumed, _hjCookieTest, _hjLocalStorageTest,
_hjSessionStorageTest, _hjIncludedInPageviewSample,
_hjIncludedInPageviewSample_{site_id}, _hjAbsoluteSessionInProgress, _hjTLDTest,
_hjRecordingEnabled, _hjRecordingLastActivity, _hjClosedSurveyInvites,
_hjDonePolls, _hjMinimizedPolls, _hjShownFeedbackMessage
Retention Period
Depending on the cookie, up to 365 days.
Additional Information from the Third-Party Provider Hotjar
https://help.hotjar.com/hc/en-us/articles/6952777582999-Cookies-Set-by-the-Hotjar-Tracking-Code
Withdrawal Option Provided by Hotjar
https://www.hotjar.com/policies/do-not-track/
Legal Basis
Art. 6, No. 1, lit. a) GDPR (Consent)

Marketing – We use these cookies to tailor product recommendations to your
interests, and to display advertisements, only ours, on other websites.

Detailed list of cookies

HubSpot: Marketing Analytics and Automation

Detailed information
Purpose
Data for statistical purposes is used to determine the amount of traffic on our
website and where it originates. In addition, it helps us to find out whether
all parts of the website work as desired and how to improve it. Data for
marketing purposes is used to tailor our marketing communications to your exact
interests. For implementation on our website, we use Google Tag Manager. You
will find additional information in our privacy policy under Google Tag Manager.
Collected Data
 * IP address
 * Domain
 * Start of visit
 * Pages visited
 * User token
 * Time stamp of first visit
 * Number of site visits
 * Any information entered into a contact form

Third Party Provider
HubSpot, Inc., 25 First St., 2nd floor, Cambridge, Massachusetts 02141, USA
In accordance with Art. 46, No. 2, lit. c), possible transmissions to the U.S.A.
are based on standard data privacy clauses.
Technology
Cookies
Cookies
__cf_bm, _cfuvid, __hs_opt_out, __hs_do_not_track, hs_ab_test, _key,
hs-messages-is-open, hs-messages-hide-welcome-message, __hsmem, __hstc,
Hubspotutk, __hssc, __hssrc, messagesUtk
Retention Period
Depending on the cookie, up to 13 months.
Additional Information from the Third-Party Provider HubSpot
https://legal.hubspot.com/privacy-policyhttps://knowledge.hubspot.com/account/hubspot-cookie-security-and-privacyhttps://knowledge.hubspot.com/reports/what-cookies-does-hubspot-set-in-a-visitor-s-browser
Withdrawal Option Provided by HubSpot
https://legal.hubspot.com/privacy-policy
Legal Basis
Art. 6, No. 1, lit. a) GDPR (Consent)

Microsoft Advertising

Detailed information
Purpose
The purpose of tracking is to attribute sales to a particular ad click, in order
to measure how well advertising efforts are performing. Use data (such as length
of stay, pages viewed, and purchase completion) is pseudonymized and used for
statistical purposes. For implementation on our website, we use Google Tag
Manager. You will find additional information in our privacy policy under Google
Tag Manager.
Collected Data
 * Time on site
 * Pages viewed
 * Purchases completed

Third Party Provider
Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399
In accordance with Art. 46, No. 2, lit. c), possible transmissions to the U.S.A.
are based on standard data privacy clauses.
Technology
Cookies
Cookies
MUID, MUIDB
Retention Period
Depending on the cookie, up to 180 days.
Additional Information from the Third-Party Provider Microsoft
https://privacy.microsoft.com/en-us/privacystatementhttps://help.bingads.microsoft.com/
Withdrawal options from the third-party provider Microsoft
https://account.microsoft.com/privacy/ad-settings/signedout
Legal Basis
Art. 6, No. 1, lit. a) GDPR (Consent)

Google Advertising

Detailed information
Purpose
We use the Google Inc. advertising system including "Conversion Tracking" and
"Remarketing" for measuring visitor interactions and page views, in order to
measure the success of advertisements in the Google network. We and other
advertisers via Google Ads do not receive any information with which users can
be personally identified. Conversion cookies lose their validity after a maximum
of 30 days and are not used to identify you personally. For implementation on
our website, we use Google Tag Manager. You will find additional information in
our privacy policy under Google Tag Manager.
Collected Data
 * IP address (abbreviated)
 * Browser information (browser type, referrer/exit pages, files viewed on our
   website, operating system, date/time stamp and/or clickstream data)
 * Usage data (views, clicks)

Third Party Provider
Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA
In accordance with Art. 46, No. 2, lit. c), possible transmissions to the U.S.A.
are based on standard data privacy clauses.
Technology
Cookies, pixel tags
Cookies
_guid, _gcl_aw, _gcl_au, test_cookie, IDE
Retention Period
12 months
Further data protection information from the third-party provider Google
https://policies.google.com/privacyhttps://policies.google.com/technologies/ads
Opt-out options from the third-party provider Google
https://www.google.com/settings/ads/pluginhttps://www.google.com/settings/ads/onwebhttps://tools.google.com/dlpage/gaoptouthttps://safety.google/privacy/privacy-controls
Legal Basis
Art. 6, No. 1, lit. a) GDPR (Consent)

Affiliate Marketing Network – Cookies are used to track an end user that has
visited a Publisher's service, found a product, and clicked the link to be taken
to the Advertiser's website to review or purchase the product.

Detailed list of cookies

ShareASale: Affiliate Marketing Network

Detailed information
Purpose
The purpose of tracking is to attribute sales and marketing efforts by a
Publisher to a particular transaction, to enable us to reward Publishers on a
per-transaction basis. Tracking also allows ShareASale to provide Publishers and
Advertisers with related reports. The majority of these reports contain only
aggregated statistical data. For implementation on our website, we use Google
Tag Manager. You will find additional information in our privacy policy under
Google Tag Manager.
Collected Data
 * IP address
 * Operating system
 * Browser
 * Time stamp of visit
 * User ID
 * Click ID

Third Party Provider
AWIN AG (c.o. ShareASale), Eichhornstrasse 3, 10785, Berlin, Germany
In accordance with Art. 46, No. 2, lit. c), possible transmissions to the U.S.A.
are based on standard data privacy clauses.
Technology
Cookies
Cookies
<merchantid>c, <merchantid>o, <merchantid>u, sscid, sstid, XD<0-39>, xaj, xsj,
xdj
Retention Period
Depending on the cookie, up to 30 days.
Additional Information from the Third-Party Provider ShareASale (Awin, Inc.)
https://www.awin.com/us/privacy#section_advertisers-and-publishers
Withdrawal Option Provided by ShareASale (Awin, Inc.)
https://www.awin.com/us/privacy#section_advertisers-and-publishers
Legal Basis
Art. 6, No. 1, lit. a) GDPR (Consent)

External Media – Content from video or social media platforms is blocked by
default. If you accept cookies from external media, accessing this content does
not require individual consent.

Detailed list of cookies

YouTube Videos: Integration

Detailed information
Purpose
Display and playback of YouTube videos. YouTube videos are only embedded in our
pages if we have your consent.For implementation on our website, we use Google
Tag Manager. You will find additional information in our privacy policy under
Google Tag Manager.
Collected Data
 * Referrer-URL
 * IP-Adresse (truncated)
 * Device and browser attributes
 * Time stamp

Third Party Provider
ProviderGoogle Ireland Limited, Gordon House, Barrow Street, Dublin 4,
IrelandLocation of ProcessingEuropean Union; a transmission to servers of Google
U.S.A. is possible. In accordance with Art. 46, No. 2, lit. c), possible
transmissions to the U.S.A. are based on standard data privacy clauses.
Technology
Cookies
Cookies
 * VISITOR_INFO1_LIVE (6 Monate), GPS (Session), YSC (Session)
 * Local Storage (yt-remote-device-id, yt-remote-connected-devices)
 * Session Storage (yt-remote-session-app, yt-remote-cast-installed,
   yt-remote-session-name, yt-remote-cast-available,
   yt-remote-fast-check-period)

Retention Period
Up to 6 months
Additional Information from the Third-Party Provider Google
https://policies.google.com/privacy?hl=en
Withdrawal Option Provided by Google
https://tools.google.com/dlpage/gaoptout?hl=enhttps://safety.google/privacy/privacy-controls/
Legal Basis
Art. 6, No. 1, lit. a) GDPR (Consent)
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