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Home > Courses > Courses Listing > How To Communicate with Diplomacy, Tact and
Credibility
In-Class 2 Days Online Popular Remote
HOW TO COMMUNICATE WITH DIPLOMACY, TACT AND CREDIBILITY
* Communication & Interpersonal Skills
* Course Code: 32206
Get your point across with a positive professional image
How well you communicate directly influences how others view your work and
performance—as well as your prospects for career advancement and mobility. Being
diplomatic, tactful and credible doesn’t always come naturally even when it
does, communication can easily be derailed by emotions and conflict. Being
skilled in these three areas of communication takes awareness, training and the
know-how to apply proven techniques to all kinds of situations.
Learn to choose and use the most appropriate words and emotional tone for every
business interaction. Gain insights into your communication style and the styles
of others, while building skills to clearly and effectively receive and transmit
information, ideas, thoughts, feelings and needs.
* Date
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* Jun 13, 2022 - Jun 14, 2022
Live Online
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* Jun 20, 2022 - Jun 21, 2022
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* Jun 27, 2022 - Jun 28, 2022
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* Jul 21, 2022 - Jul 22, 2022
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* Aug 22, 2022 - Aug 23, 2022
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* Nov 17, 2022 - Nov 18, 2022
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* Jan 4, 2023 - Jan 5, 2023
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* Feb 21, 2023 - Feb 22, 2023
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Do you need a different date or location? We offer Courses On Request.
HOW YOU WILL BENEFIT
* Recognize how communicating with diplomacy, tact and credibility positively
impacts your professional image
* Identify your personal communication style and the impact of stress on your
style traits
* Discover techniques to flex your style to gender, generational and positional
differences
* Understand and remove the roadblocks to effective communication
* Utilize the visual, verbal and vocal components of communication for positive
impact
* Develop effective listening skills as a key to communicating with diplomacy,
tact and credibility
* Address difficult situations more effectively using newly acquired
communication skills
* Create an action plan to continue to develop your communication skills at
work
* Learn techniques to flex your own style to communicate more effectively with
others
* Recognize the impact of stress on communications and how to adjust for it
* Strengthen your communication effectiveness with active listening and
questioning skills
* Gain cooperation and respect by modeling positive behaviours
* Improve your professional image
* Gain tips on maintaining confidence and credibility when interacting with
others
* Develop techniques for handling difficult situations and resolving conflict
* Contribute to a positive work environment by communicating with diplomacy,
tact and credibility
Course Features
* Self assessment for insight into your personal communication style and how
you work with others
* Role play to practice new techniques and behaviours in a safe environment
* Simulation activities to help reinforce learned skills to take back to the
workplace
What is the difference between Remote Access and Live Online?
WHO SHOULD ATTEND
All business professionals who want to advance their credibility and confidence
with diplomatic methods of communication.
FEES
$2,295 Member Fee
$2,545 Non Member Fee
View our pricing options and start saving today
ACCREDITATION
12 PDUs ( L: 12 )
Request More Information
FACILITATORS
Ann Reich
Bruce Rubin
Carol Laurence
Deane Eldredge
Debora Rothermel
Janelle Van Halst
Lew Bayer
Lisa Dare
Lucie Chartrand
Marilyn Debora
Mike Wallace
Peter Boyle
Reginald Scotland
Salima Valji
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301 Reviews 4 Star
COURSE REVIEWS
* Past Participant, SNOLAB Nov 21, 2019
* Past Participant, Healthcare Solutions Feb 7, 2020
Overall good.
* Past Participant, Healthcare Solutions Feb 7, 2020
* Brian Yee, Bell Jul 28, 2019
* Autherine Ricketts, `WSPS Aug 27, 2019
* Rosie Young, Tundra Technical Solutions Jan 10, 2020
Karen was great! I just need to be sure to put it into action!
* Past Participant, The Gear Centre Group of Companies Feb 8, 2020
Lots of experience, very articulate. Lots of material to cover, could easily
be a three day course. Will learn more about your personal style and dealing
with other's styles.
* Past Participant, Ontario College Application Services Dec 9, 2019
The course had useful takeaways for how I can better communicate in the work
place. Christina was able to connect with the course participants. I would
say 'participate to get the full benefit of the course'
* Patty Di Monte, Jonas Software Feb 28, 2020
Sometimes found it difficult to determine different styles (disc) because its
not intuitive yet. Very knowledgeable, easy to listen to and understand
* Past Participant, Healthcare Solutions Feb 7, 2020
* Past Participant, Fujifilm Canada Inc. Dec 9, 2019
Christina did a great job. Her advice was relevant to all the people
attending the class despite the diverse industry backgrounds.
* Past Participant, Eberspaecher Group of Companies Jul 23, 2019
Lisa had excellent perspectives from both big corporate life as well as small
business perspective, and was really able to connect with everyone attending.
* Past Participant, CIBC Dec 9, 2019
* Past Participant, Bot Construction Group Oct 28, 2019
You will learn great tips that you can use daily.
* Past Participant, Toronto Police Service Aug 28, 2019
great instructor, good content. good examples, good dynamics. it's worth it
* Past Participant, The Beer Store Aug 28, 2019
Very good instructor. Thank-you Peter
* Past Participant, Owens-Corning Canada Inc., Aug 1, 2019
Great course- gave excellent background on personality styles and highlighted
how each of those styles would react in certain situations. This gave light
on how to tailor your communication to different recipients. Great knowledge
and delivery. Flexible to the group. Very enlightening.
* Past Participant, Ontario Dental Association Jan 10, 2020
I think this is a course that makes you pause and reflect. There isn't
anything revolutionary yet I actually think I have learned a lot and will
work in applying it. Very engaging and able to read the audience.
* Past Participant, Office Of The Superintendent Of Bankruptcy Canada Nov 25,
2019
She ensured we stayed on topic and kept on our schedule. Knowledable and a
good listener. The course had a good mix of lecture and group work. it helps
you to communicate better
* Past Participant, Nuclear Waste Management Organization Aug 6, 2019
Excellent !! Very good communicator, interactive and explicit in his
presentations. It shows you how analyze and understand your audience for
better communication.
* Dustyn M., Gibson Energy Feb 12, 2020
Course was great, Deane the instructor was an experienced and overall great
asset to learn from. She has provided me with immense knowledge and tools to
excel in life. If you want to succeed in communication this is the course to
take.
* Past Participant, Gibson Energy Ltd. Feb 7, 2020
She is very knowledgeable and direct of how to deal with situations.
* Past Participant, Ferrero Canada Limited Dec 9, 2019
Great Facilitator. I would take courses from this facilitator again.
* Past Participant, Drake Hotel Properties Nov 29, 2019
This course helped me open up and gave me new tools that I can apply to my
workplace. Absolutely amazing! Christina made this particular course
incredible. Because of her I was able to embrace the course and the other
participants. She made us all feel welcomed and relaxed. Very impressive
indeed. The one thing I would say is: the CMC courses work if you go into
them with an open mind and reserve judgment until the course is over. All the
information received throughout the course makes sense at the end, but you
have to allow it to come together.
* Past Participant, CIBC Jan 10, 2020
Thank you very much Karen. She accommodated to the best of her ability in
helping us with all our individual struggles and provided us with actual
tools/approaches to use and reminders and food for thought as we work towards
becoming more diplomatic and tactful. I found it also liberating that she
gave us permission to acknowledge our feelings like be upset, sad, frustrated
and articulate them in difficult conversations. I'll always remember - It
depends. Know your audience. It widened my perspective that applies both to
work and life in general. I liked that all the participants were very open
about their experiences and struggles and helpful in sharing possible
approaches to situations brought up. It was engaging and it opened up
opportunities for self-reflection and gave me the encouragement to consider
what matters to me and decide from there. The exercises were very valuable. I
intend to use them as I evaluate the relationships I have in the workplace,
and how to nurture and make them stronger. I greatly appreciate how she
shared a lot of her experiences and encouraged us too to share ours. It will
help you be a better person - i.e. understand yourself and others. And i
think as you get better at being diplomatic, tactful and credible, you'll
experience a happier and more rewarding life.
* S Rowe, Canada Post Corporation Jan 14, 2020
Solid basics on how to deal with a variety of people. Wonderful trainer. Easy
to understand and always made me comfortable.
* Kendra Roesch, CIRNAC/ISC Jun 14, 2019
One comment I would like to make is regarding this training was a participant
present, was extremely rude and making a lot of us in the course feel
uncomfortable as he was continuously arguing, being rude and name calling our
instructor. At times I actually wanted to leave the course as he was causing
quite a conflict. I am not sure if there are procedures in place to deal with
that sort of thing but I think they should implement something for any future
incidents.I think she was very good on the knowledge side of it all, however
regarding that conflict I think she could have dealt with it a bit better.
Overall I think she is a wonderful person and teacher.
* Past Participant, CMC Canadian Management Centre May 21, 2019
Christina was excellent
* Past Participant, Workplace Safety and Insurance Board May 15, 2019
* Past Participant, Alectra Utilities May 15, 2019
* Tina Curry, Alectra Utilities Apr 15, 2019
The facilitator was fantastic and kept the course relevant and interactive
very friendly, easy to talk to and relate to. Very relevant & interesting
Enjoyed the involvement of the other members of the course.
* Past Participant, Fresenius Kabi Canada Ltd Apr 17, 2019
Christina was a great facilitator. Great collaboration during the exercises.
Christina was very open and helpful in all the discussions. She was
confronted with some very difficult scenarios during the discussions, which
she handled well. I really like the Mississauga location. The center is well
equipped and laid out. Lots of free parking as well. Location is easy to get
to. I wish there were more CMC courses available at the Mississauga centre.
* Leslie Wall, Ideal Supply Inc. Apr 15, 2019
Christina did a fantastic job keeping everyone engaged. She related her
experiences and had us share our own on a personal and business level.She was
tremendous at keeping our small group engaged, on task and on time.
* Aleksandra Solar, Gilead Sciences Canada, Inc. Apr 14, 2019
* Marco Ruggiero, Brookfield Residential Apr 2, 2019
The course taught you different views and understandings for every specific
situation or dialog. Marylin made the course intriguing and I did not want to
stop learning, I started applying what we learned the minute I left the class
and have not stopped. Excellent in describing issues and different
situations, gets me involved with what we are discussing, make you feel
deeply involved in what is being taught.
* Chris Theobald, TMMC Mar 31, 2019
Always enjoy the open forum for discussion. Marilyn was well spoken and was a
good source of knowledge. Had good examples to speak from and had the class
looking through a different lense by the end of the second day. I will take a
good portion of this thinking back with me.Had good energy and was able to
steer discussions to new thoughts. By the end I believe most of us had opened
our thoughts tosome of her suggestions. Well spoken and good presentation.
The course content was effective. Was relevant and created good discussions
in the class. The real scenarios allows the class to relate in some way and
take what they need from the course.
* Dave lotton, CAMBRIA design Mar 29, 2019
Awesome. Marilyn was great. Interactive. Fun. Will do another Awesome again.
Fun Great. Thanks
* Past Participant, Brookfield Residential Mar 30, 2019
Great videos Great exercises Good concepts Marilyn is a world class expert
She needs to write a book So pleasant and willing to answer all questions
Very professional and kind Very good Pam Wood was excellent
* Nicole Ziegler, goeasy Ltd. Apr 1, 2019
* Past Participant, The Gear Centre Group of Companies Apr 2, 2019
* John Bennett, Data Communication Management Feb 23, 2019
The speed of the course was a bit faster pace then I Could think but I really
enjoyed it Very knowledgeable Very clear speaker and a joy to learn from. I
learned things about myself that I didn't realize. It was an eye opening
experience
* Pier-Luc Samson, Canam Buildings & Structures Inc Feb 23, 2019
Extremely relevant and applicable to my job. It will definitely have an
impact on my career Brilliant! Her knowledge and skills related to the course
theory definitely reflects in the way she teaches it. She is very interesting
and keeps you attentive all along. I was really impress. Great women and
defenitely an example for me. I hope I'll have the chance to take an other
course with her. Worth the money
* Past Participant, Crust Craft Inc. Feb 23, 2019
Enjoyed the interaction with instructor and peers. Lots of information to
take in during the two days Personable, knowledgeable, clear and consiceI
will be able to take what I have learned and improve my communication skills
* Past Participant, DATA Communications Management Feb 25, 2019
* Dan Kish, Alectra Utilities Feb 12, 2019
Was able to take away some great info Very well spoken and she took the time
to listen. Course was well delivered
* Ali.jalali@toyota.com, Toyota Feb 8, 2019
That was a good course. Would be great if have a little bit bigger group to
have more different thoughts. Thanks. Patient and knowledgeable Perfect
* Batul Rahimtoola, Ontario Energy Board Feb 12, 2019
The presenter made the course interesting with participation from the
attendees.Well prepared and knowledgeable about the topic.
* M. Zaman, ACML Jan 11, 2019
Extremely valuable for new and or existing supervisors.very good
communicator, very interactive and pleasant to work with, made all of us feel
comfortable All staff encounter were pleasant and helpful
* Francis Sasota, R.W.Gibson Consulting Jan 8, 2019
The course was eye-opening. Gave me insight on factors that I would have
never considered on my own.Christina was great. The course exceeded my
expectation mainly because of her. She took command of the room, but also
knew when not to press too far.
* Past Participant, AXYZ International Jan 11, 2019
Great teacher. She was able to create some great classroom conversations.
Outstanding
* Past Participant, Canadian Institute for Health Information Jan 9, 2019
Lots of content. Good balance of presentation vs discusson vs excercises.
Excellent at pacing course and at responding to questions or discussion
points. Very good at ensuring that everyone was able to participate,
regardless of different learning or personal styles.
* Past Participant, Exp Services Inc. Jan 9, 2019
good instructor. lots of class participation. knew the course materials.
presented well and promoted class participation. good experience with CMC
* Past participant, Canadian Blood Services Dec 13, 2018
Course was very good, but in several sections of the booklet, content was
missing from the participant's copies. The instructor did an excellent job, I
quite enjoyed the course.
* Past participant, Portlands Energy Centre Oct 25, 2018
Slide were limited but not a bad thing. Reg provided some great relevant
stories/examples as well as great class participation. Overall great
experience by the down to minute precision by "The Velvet Colonel"... Great
course and facilities.
* Past participant, Black & McDonald Oct 23, 2018
Hi, Reg was a great presenter/teacher. He kept the group engaged and shared
relevant stories. I would suggest for future classes that an activity be
created to practice seeing and dealing live with other styles. Such as a
video showing a person talking to the audience as if they were the person
they were talking to. Replicating a confrontational situation. The class
could pause the video at key points and discuss the clues as to how to read
the persons style and other aspects. This could give more of a hands on
practice approach. All in all I enjoyed the course. Reg was a great
facilitator and made the course go by smoothly. He paid attention to the
group and made sure everyone was comfortable and ok with the speed.
* Past participant, Veridian Connections Oct 21, 2018
The course was very good. There pace and amount of material was a good
balance.
* Past participant, Veoneer Canada Inc Oct 19, 2018
* Past participant, Evonik Aug 20, 2018
* Past participant, DATA Communications Management Aug 20, 2018
Binders for inserting documents would be helpful. Excellent tips and examples
and focus toward the group
* Past participant, Victaulic Sep 2, 2018
Reg is a very credible instructor Reg was very credible None
* Past participant, Esri Canada Jul 29, 2018
The facility and the food was great. It is nice that the instructor was
interactive which kept things lively.
* Past participant, RioCan REIT Jul 29, 2018
* Past participant, Teranet Inc. Jul 29, 2018
Too much switching around partners to be able to get under surface issues. A
lot of good energy
* Past participant, Kumon Canada Inc. Jul 29, 2018
I enjoyed the course. It was informative and full of information and good
strategies to approach situations and conflicts. I enjoyed the activities
within the course as well. I felt that made it more engaging and practical. I
really enjoyed the presence of Christina. She was professional and
knowledgeable. I enjoyed the open group discussions, she provided feedback
and strategies. Christina was very positive and made the course very
engaging.
* Chris, Alectra Jul 29, 2018
good course and excellent instructor I think she did a great job I thought
that this course met some good expectations on dealing with issues and how to
go about them in transitional ways
* Frank, CIBC Jun 17, 2018
Excellent Instructor, Laurel was enthusiastic and knowledgeable. Course
material has practical application.
* Past participant, Qikiqtani Inuit Association May 22, 2018
Good instructor, useful handbook. She was a strong communicator.
* Past participant, Integrity Tool & Mold Inc Apr 24, 2018
Reg, was very easy to communicate with, because of his style i felt it was a
good match for me by keeping my attention to listening effectively.
* Past participant, Masco Canada Oct 1, 2017
It was very good. Maybe a few more "real life" examples to walk through -
things the group experiences daily with how to handle communication
responses.
* Past participant, MD Financial Management Oct 1, 2017
Bill was a wonderful facilitator!
* Past participant, Health Shared Services Ontario (HSSO) (Formerly OACCAC) Aug
7, 2017
* Past participant, Canadian Institute for Health Information (CIHI) Aug 3,
2017
Bill was a great Facilitator! Engaging, upbeat & very approachable. Great
delivery of course and especially like the no role playing!! Thanks Bill!
Would recommend this course, some good take aways and working tools, thanks!
* Past participant, Precision Resource Canada May 23, 2017
* Past participant, Kinaxis Inc Dec 13, 2017
* Past participant, Ehealth Ontario Feb 13, 2018
* Past participant, Bruce Power LP Feb 11, 2018
* Maya Zgrablic, Manulife Finacial / John Hancock Feb 8, 2018
Some of the materials in the book is a bit repetitive. I wish there was more
time to go over some examples the course participants would be willing to
share (with advance notice to think about it). Very engaging, credible and
enthusiastic about the subject
* Dana Prutschi, Markham stouffville hospital Feb 8, 2018
Reg was great! The timing was well done. I expected the materials in the
course to be more of a manager level. He is very personable and knowledgable
* Past participant, Takeda Canada Inc Aug 29, 2017
Perhaps more scenarios to work through with less time dedicated to each one,
so can practice more varieties of scenarios. Also, more material around how
to approach higher management level would be appreciated rather than most of
materials focused on communicating with team members/ colleagues of same
level Bill was a great instructor! He's very knowledgable, witty, shared lots
of past experiences and stories, and is a very effective communicator.
* Past participant, Enerchem International Inc Jul 30, 2017
* Past participant, Kinaxis Inc Dec 8, 2018
* Past participant, Toyota Motor Manufacturing Canada Aug 30, 2018
* Past participant, Veridian Connections May 24, 2018
The instructor was flexible, adjusting the course according to the students
need. Very useful group communications during the exercise.
* Past participant, Honda Financial Services Sep 29, 2017
Would have liked to leave with more skills. More ideas / phrases to use in
order to execute ideas developed in class. We learned why but not how. Bill
was great facilitator!
* Past participant, Institute for Clinical Evaluative Sciences Jul 26, 2018
* Past Participant, Masco Canada Oct 1, 2017
It was very good. Maybe a few more "real life" examples to walk through -
things the group experiences daily with how to handle communication
responses.
* Past Participant, MD Financial Management Oct 1, 2017
Bill was a wonderful facilitator!
* Past Participant, Honda Financial Services Sep 29, 2017
Would have liked to leave with more skills. More ideas / phrases to use in
order to execute ideas developed in class. We learned why but not how. Bill
was great facilitator!
* Past Participant, Esri Canada Aug 9, 2017
* Past Participant, Paralucent Aug 7, 2017
We ran out of time right at the end, and had to rush through the last module
(or two?) of content. There were a few times when participants spoke for a
long time, sometimes on topic, sometimes not quite, and I think this
contributed to the time shortage. Nevertheless, it was an excellent course,
and I will be reviewing the materials going forward, especially the last bit
of content that we didn't have enough time for. Thank you. Very friendly,
professional, engaging and extremely enthusiastic.Overall an excellent
course. I would come back to CMC for courses in the future. Also, excellent
food and refreshments.
* Past Participant, Health Shared Services Ontario (HSSO) (Formerly OACCAC) Aug
7, 2017
* Past Participant, Canadian Institute for Health Information (CIHI) Aug 3,
2017
Bill was a great Facilitator! Engaging, upbeat & very approachable. Great
delivery of course and especially like the no role playing!! Thanks Bill
!Would recommend this course, some good take aways and working tools, thanks!
* Past Participant, Arbor Memorial Services Inc. Jul 30, 2017
I do not feel that enough time was allotted for the course. The main purpose
I was attending was at the end of the course and due to a lack of time it was
rushed through at the end. Bill was fabulous made the course fun and
enjoyable.Fabulous course but as stated earlier not enough time.
* Past Participant, Boehringer Ingelheim Canada Ltd. Jul 30, 2017
Great course, would recommend to others.
* Past Participant, Cancer Care Ontario (CCO) Jul 29, 2017
It was a bit rushed on Day 2 but then again we were a chatty group. Bill was
one of the best course instructors (of any topic) that I have had the
pleasure of spending time with. He was excellent. CMC was great - I would
recommend that you suggest to your participants to bring a water bottle so
that not so many plastic cups are wasted. Your receptionist/service is
exceptionally pleasant. On a side note: I really appreciated Bill's
flexibility and accommodation as I had a particularly hectic 2 days - I felt
he understood that work happens and he didn't "mind" that I needed to step
out for calls or check my email during his class. Other instructors have been
very disapproving of this in the past; and it's not something I can avoid, so
I appreciated not being made to feel bad about it.
* Past Participant, Loblaws Inc May 23, 2017
The facilitator was not engaging at all. She reviewed the material page by
page and didn't provide any additional insight, value or experience. Found
her to be very monotone.I would recommend the course but not the facilitator
* Past Participant, Precision Resource Canada May 23, 2017
* Past Participant, Veridian Connections May 22, 2017
* Past Participant, Esri Canada May 20, 2017
* Past Participant, Kinaxis Inc Dec 13, 2017
* Angie H, Kinaxis Dec 12, 2017
* Past Participant, Kinaxis Inc Dec 12, 2017
* Past Participant, Global Payments Canada Dec 11, 2017
* Past Participant, Seaway International Bridge Corporation Dec 10, 2017
* Past Participant, Kinaxis Inc Sep 17, 2017
The course was delivered by an excellent lead, and the pace of the course was
just right. We learned a lot of interesting techniques and facts that should
help me achieve what I need in my work environment (and outside of work).
Thank you. Excellent course - would recommend to my colleagues.
* Past Participant, Takeda Canada Inc Aug 29, 2017
Bill was a great instructor! He's very knowledgable, witty, shared lots of
past experiences and stories, and is a very effective communicator. Perhaps
more scenarios to work through with less time dedicated to each one, so can
practice more varieties of scenarios. Also, more material around how to
approach higher management level would be appreciated rather than most of
materials focused on communicating with team members/ colleagues of same
level
* Past Participant, Denso Sales Canada, Inc Apr 30, 2017
I firmly believe that it was the instructor that made this course so
beneficial. Many lecture based courses that I have taken in the past, I found
that the instructor only projected the information to the student, in this
case I found that I was apart of the lecture and more engaged overall.
* Past Participant, Canada Post Corporation Apr 25, 2017
* Past Participant, Canada Post Corporation Apr 23, 2017
* Past Participant, Enerchem International Inc Jul 30, 2017
* Past Participant, Conexus Credit Union Jul 30, 2017
Thanks Deborah it was a great experience
* Past Participant, CIBC Dec 5, 2016
The instructor Peter was very engaging and very good.
* Past Participant, Warner Music Canada Dec 4, 2016
* Past Participant, Royal Building Products, a Westlake company Dec 4, 2016
* Past Participant, Indigenous and Northern Affairs Canada Mar 14, 2017
Excellent theory material....more role playing might be a good course
addition. thanks for providing refreshments and lunch.
* Past Participant, Royal College Of Physicians And Surgeons Of Canada Mar 14,
2017
most of the instructions for in book exercises are hard to understand what is
being asked. Facilitator was GREAT! amazing, had a great time
* Past Participant, Canadian Agency for Drugs and Technologies in Health
(CADTH) Mar 14, 2017
Would have liked to see concrete examples of options for how to answer, in
multiple choice format to see the differences between an untactful response
and a tactful response (or diplomatic). Michel is a wonderful model of how to
communicate effectively and with tact and diplomacy.
* Melanie A. Mar 14, 2017
* Past Participant, Canadian Medical Protective Association (CMPA) Mar 13, 2017
* Past Participant, Siemens Canada Limited Dec 15, 2016
* Josie V. Dec 11, 2016
* Past Participant, Boehringer Ingelheim Canada Ltd. Dec 11, 2016
I appreciate that Peter took the time to make links to personal DISC profile
patterns, Addressing strengths and linking to communication styles. Thank you
for also ensuring that personal goals/expectations were met.
* Past Participant, Guardian Chemical Inc. Nov 8, 2016
great experience
* Past Participant, West Fraser Electro/Mechanical Ltd. Mar 14, 2017
Lisa was an excellent presenter
* Past Participant, Indigenous and Northern Affairs Canada Mar 12, 2017
The reference material can be a bit more clear with activities. ie example
of answers to help support input
* Past Participant, Canadian Pacific Mar 10, 2017
* Past Participant, Honda Canada Nov 23, 2016
Prior to the class each attendee should have two copies of the self
assessment for them to provide to two coworkers of their choice that they
value their opinion/perception of them. Then in class when the attendee
completes their own they can compare to see where they see themselves
compared to their valued opinion peer. This way they can focus in even more
during the class on areas they wish to improve on.
* Past Participant, Nartech Metal Products Nov 23, 2016
need more emphasis on dealing with under-performing personnel
* Lynda C. Nov 22, 2016
I realy liked the Workbook titled 'Insight Inventory'. There are lots of
great communication tools on dealing with differing work styles as to take
back with me. For me, more time spent on this would have been beneficial.
Please can you tell me how to order the Workbook? Laura is a most excellent
presenter; she made everyone comfortable and moved effortlessly through the
material. I learned some great techniques on presenting from her. A great
course for those new to a management role; especially coming in from being
part of a team to managing it. I believe most of the material is structured
for this and would highly recommend it for anyone transitioning into a
Management role. I'd like to offer a suggestion for a new course on managing
virtual/distance teams. The challenges are different and as virtual teams are
fairly new there is not a lot of tried and true material out there on it. On
any management course I take I always check if anyone is managing a virtual
team and we brainstorm as much as we can on shared issues and solutions that
have worked.
* Past Participant, CPP Investment Board Nov 21, 2016
It is a useful course for me to pick up 3 things that I can apply to my work
and help me to communicate better with others. One thing that I think could
help the audiences to related to the materials more is to provide more real
work or life examples or experiences during the class. Overall, it is a good
learning experience. Thank you for putting everything together. Laura did a
good job to facilitate the class discussion. She is approachable and easy to
talk to.
* Past Participant, eHealth Ontario Mar 7, 2017
* Past Participant, Union of Ontario Indians Mar 5, 2017
Practical examples shared by the instructor and participants complimented the
content well. Bill is a great instructor, very knowledgeable about the
content and provided many examples and resources for further information.
* Past Participant, RioCan REIT Mar 5, 2017
I would highly recommend any course taught by Bill. He is excellent at what
he does.
* Past Participant, Atlas Copco Oct 11, 2016
* Past Participant, Ombudsman for Banking Services and Investment / OBSI Oct 2,
2016
There were a number of useful elements to the course and the instructor was
well-versed in the materials. I found that the content at times was somewhat
basic. We did a role-play exercise of a difficult conversation at the end of
the course that I found very useful. This course could be enhanced through
more practical application to difficult discussions along with observations.
* Mike Sep 29, 2016
I felt I had met the instructor previously...meaning I was comfortable and at
ease within an hour of arriving...one talented instructor...insightful
* Past Participant, The Regional Municipality of York (York Region) Sep 5, 2016
* Michael B. Jun 14, 2016
Excellent course professor Michel that brought a lot of personal insight and
examples to the table. Very engaging and well done class. However, content
was too long for the 2-day course. Did not complete the entire material on
time.
One of the best training Facilitators I have ever had the pleasure of
hearing. Clear, concise, relevant examples provided.
* Past Participant, Canadian Nuclear Laboratories/Atomic Energy of Canada -
AECL Jun 14, 2016
* Past Participant, Hubbell Canada May 19, 2016
* Robert G. Sep 20, 2016
This was my first time attending a CMC course and I was extremely impressed.
The professionalism, skill and knowledge of the facilitator was exceptional
and the facility provided for the effective learning environment. The
professionalism and courteousness of all the administration agents is also to
be commended. I would definitely recommend CMC to anyone.
Lucie has had to be the best facilitator of any other courses I have taken.
* Past Participant, Ottawa Airport Authority Sep 18, 2016
Lucie is an excellent facilitator.
* Past Participant, Canada Post Corporation Sep 18, 2016
Instructor made the course!
* Past Participant, Canada Post Corporation Sep 18, 2016
* Past Participant, Canada Post Corporation Sep 17, 2016
* Past Participant, Wajax Industries Ltd., Sep 16, 2016
* Marcari Apr 17, 2016
It was very rewarding the instructor was keeping me engaged. Looking forward
to another one
We all liked her style
Give the instructor a 10
* Tanya D. Apr 17, 2016
* Past Participant, Esri Canada Apr 17, 2016
The course was exceptional, I consider that it is more of a workshop than
just a course and this is what I greatly appreciated about it.
This was a very positive experience. I was fortunate as well because the
other participants were positive, pleasant and engaging as well, it made the
course also more interesting and beneficial.
Ann was incredible. She was very skilled at answering questions and
situations in the moment and giving them their due time while being mindful
of the time we had to cover all areas.
* Past Participant, Stoney Creek Community Homes Apr 17, 2016
* Past Participant, eHealth Ontario Mar 30, 2016
* Past Participant, CPP Investment Board Mar 29, 2016
* Past Participant, Stoney Creek Community Homes Mar 29, 2016
Ann was terrific and we had a very engaged group of Participants
* Emil G. Mar 6, 2016
The on site experience of exchanging real world examples provided to be an
invaluable learning tool. The fact that I was able to exchange views and
share experiences with unbiased people gave that edge for this course that I
value the most.
Some video material used in this course was from the late 80's , could have
used more recent ones, although the message was there.
* Past Participant, R.W. Gibson Consulting Services Mar 6, 2016
The facilitator was very well prepared and engaging. Knowledgeable and kept
the class interacting. The smaller class size was a pleasant surprise.
* Brad P. Mar 5, 2016
The facilitator was amazing with the dynamics of the class, delivered the
content of the course in an outstanding way. Thank you Tara
* Past Participant, Clarion Medical Technologies Nov 16, 2015
* Past Participant, Ontario Lottery and Gaming (OLG) Nov 13, 2015
* Sarah S. Nov 13, 2015
Reg is a very talented teacher! He kept the class engaged the whole time,
with very relevant stories, and examples to connect to the material being
taught.
* Julie M. Nov 12, 2015
* Past Participant, Cimpress Windsor Corporation (Formerly Vistaprint) Nov 8,
2015
* Past Participant, TheMIGroup Nov 5, 2015
* Past Participant, FINTRAC Sep 30, 2015
* Jason N. Sep 27, 2015
* Past Participant, Export Development Canada (EDC) Sep 27, 2015
I expected to work on a personal action plan to communicate with diplomacy,
tack and credibility. This activity was left to do on our own.
* Past Participant, CIBC Sep 20, 2015
Great course and would recommend it for all People Managers. She kept the
class engaged at all times, make learning the materials fun and was able to
bring real life experiences to the class.
* Past Participant, Independent Electricity System Operator (IESO) Sep 13, 2015
* Past Participant, CPP Investment Board Sep 13, 2015
The course was engaging - exercises useful and provided useful methods to
communicate with confidence, diplomacy and tact. Salima used current examples
and encouraged/assisted participants to think how to improve their current
situations and achieve their objectives. Thereby making this an engaging and
beneficial course
* Adrienne W. Sep 13, 2015
A practical approach on diplomacy tactics. Very useful at work place.
Facilitator (Salima) was an effective communicator and easy to understand.
* Past Participant, CIBC Sep 13, 2015
* Past Participant, CIBC Sep 13, 2015
* Past Participant, Southwire Canada Co Sep 13, 2015
* Past Participant, CIBC Sep 12, 2015
I was very impressed with the facilitator's performance
* Past Participant, CIBC Sep 10, 2015
Salima is an excellent instructor Salima is an excellent facilitator
* Past Participant, CIBC - Toronto Jul 22, 2015
the activities and exercises really needed a foundation in the sense that we
were asked to ask each other how to be diplomatic , tactful and credible.
Well, nobody knows that which is essentially the reason to attend this
course. What would have worked is before the worskhop to read material
offline and then be actually taught how to do these things. Again people came
to the course to learn because they knew nothing of the specific areas and
yet you are asking those same people to evaluate each other. this would be so
misguided and not an authority to discuss these subjects. the intent of the
course was not served.its not about the facilatator but rather the material
itself and the format used. disucssions among people who have no knowledge
about the subject!! wow what sort of a course is this...discussions should
occur after a knowledge base has been established otherwise there is no
credibility in what the students are discussing.
* Past Participant, Independent Electricity System Operator (IESO) Jul 22, 2015
Felt more like a group theorpy session but that was probably due to the
students that were in the course and not the course or teacher
* Past Participant, CIBC - Toronto Jul 22, 2015
The activities and exercises really needed a foundation in the sense that we
were asked to ask each other how to be diplomatic, tactful and credible.
Well, nobody knows that which is essentially the reason to attend this
course. What would have worked is before the worskhop to read material
offline and then be actually taught how to do these things. Again people came
to the course to learn because they knew nothing of the specific areas and
yet you are asking those same people to evaluate each other. this would be so
misguided and not an authority to discuss these subjects. The intent of the
course was not served. Its not about the facilatator but rather the material
itself and the format used. disucssions among people who have no knowledge
about the subject!! Wow what sort of a course is this...discussions should
occur after a knowledge base has been established otherwise there is no
credibility in what the students are discussing.
* Past Participant, Independent Electricity System Operator (IESO) Jul 22, 2015
Felt more like a group theorpy session but that was probably due to the
students that were in the course and not the course or teacher
* Past Participant, Ontario Science Centre (OSC) Jul 21, 2015
I felt the course did not address real life situations.
* Past Participant, DBRS Limited Jul 21, 2015
The course was lightweight on Diplomacy and Tact. I think it is mislabelled
somewhat. As a general communications skills course, it is fine.
* Past Participant, CIBC - Toronto Jul 21, 2015
* Godson O., Jul 21, 2015
Educating and an opportunity to play roll past events and potential
scenarios. Knowledgeable and patient in ensuring that the subject matter is
exhaustively discussed and or explained.
* Jianguo (Paul) L. Jul 21, 2015
* Past Participant, Ontario Ministry of Education Jun 8, 2015
* Past Participant, CIBC - Toronto Jun 2, 2015
Enjoy the group discussion and sharing.
* Past Participant, CIBC - Toronto Jun 2, 2015
* Past Participant, CIBC - Toronto May 31, 2015
* Past Participant, CIBC - Toronto May 31, 2015
Content was good and facilitator was good at communicating. Was a challenge
to stay on topic given
* Past Participant, Canadian Blood Services Jun 7, 2015
Lucie is a great facilitator/instructor. Very knowledgeable and engaging.
* Tim H. Jun 7, 2015
* Past Participant, High Liner Foods Jun 7, 2015
* Julie F. Jun 7, 2015
* Past Participant, Canadian Payments Association Jun 7, 2015
The instructor was excellent in addressing all the questions, issues that
participants have had during the course.
* Past Participant, CIBC Mar 25, 2015
* Past Participant, AP Plasman Inc. Mar 24, 2015
This course will help me in my job as it taught me what I may have been doing
wrong and I will be able to apply lessons learned in real life. Ann was very
good! The days went by quickly because she made it easy to learn and
understand.
* Past Participant, Bank of Montreal Mar 24, 2015
The facilitator was great - engaging and fantastic at bring conversations
back to course concepts. The second day felt a little "fluffy" in content and
I feel it could have been condensed a bit. Personally I hate role playing so
I'm happy that was kept to a minimum.
* Radha S., Mar 24, 2015
* Brad C. Mar 24, 2015
Fantastic course and facilitator. Also, the food was excellent. I have
already started to use the tools I've learned in the course. Thank you, Brad
She was terrific and easy to understand.
* Karen M. Mar 24, 2015
Great group/ cross section of people, alot of dynamic conversation, relatable
stories and Anne kept us on track and also added such great value with her
own knowledge and expertise Anne was personable, relatable, very
knowledgeable, great humour and also able to support and suggest things as we
were in discussions on topics
* Past Participant, Dairy Farmers of Canada Mar 23, 2015
* Rakesh V. Mar 23, 2015
The course content was good and the way Instructor delivered is awesome. Her
way of delivering the lecture is excellent.
* Sarasa R. Mar 23, 2015
* Manon L. Mar 12, 2015
This was an excellent course and was a real eye opener for me!!Lucie was
FANTASTIC!!! I loved her
* Past Participant, Canadian Agency for Drugs and Technologies in Health
(CADTH) Mar 12, 2015
I enjoyed this course and found it highly relevant and useful for my needs,
and Lucie is an excellent coach. I think it has already made a difference at
my work. Lucie is very engaging, passionate, and approachable. She took the
time to answer my specific questions and had some great suggestions. I would
recommend her to others.
* Past Participant, Dairy Farmers of Canada Mar 10, 2015
* Sandra D. Mar 10, 2015
Instructor was wonderful. I would like to have better tool set (not a number
of various techniques) to help and techniques for maintaining them - we need
reminders sometimes to keep it goingInstructor was patient and allowed
everyone in the class to speak
* Steve D. Mar 9, 2015
Should be 3 days
* Past Participant, Nexans Canada Inc Feb 24, 2015
* Past Participant, Plex Pack Feb 24, 2015
* Past Participant, Electrical Safety Authority (ESA) - Gov of Ont DAA Feb 24,
2015
* Past Participant, Electrical Safety Authority (ESA) - Gov of Ont DAA Feb 24,
2015
* Past Participant Jun 8, 2015
* Past Participant Jun 7, 2015
Lucie Chatrand is a great facilitator/instructor. Very knowledgeable and
engaging.
* Tim H. Jun 7, 2015
* Past Participant Jun 7, 2015
* Julie F Jun 7, 2015
* Past Participant Jun 7, 2015
* Past Participant Jun 2, 2015
Enjoy the group discussion and sharing.
* Past Participant Jun 2, 2015
* Past Participant May 31, 2015
Content was good and facilitator was good at communicating. Was a challenge
to stay on topic given opinions (tangents) of classmates. This detracted a
little from the overall experience.
* Past Participant May 31, 2015
* Past Participant May 30, 2015
* Past Participant, Jan 27, 2015
* Svetlana B. Jan 22, 2015
* Kristian K. Jan 20, 2015
* Past Participant, Enbridge Jan 20, 2015
* Kerry T. Jan 20, 2015
* Past Participant, EnerCare Inc. Dec 30, 2014
* Past Participant, Jan 19, 2015
* Martin C. Nov 23, 2014
* Past Participant, Manulife Financial Nov 22, 2014
* Past Participant, TEPCA Nov 16, 2014
* Past Participant, Sun Life Financial Oct 22, 2014
* Susanne M. Oct 21, 2014
* Past Participant, AB Sciex Oct 21, 2014
* Elena B. Oct 21, 2014
* Past Participant, CMRTO Oct 21, 2014
* Michel F. Oct 21, 2014
* Past Participant, Dec 21, 2014
* Past Participant, CIC Dec 15, 2014
* Past Participant, Dec 14, 2014
* Past Participant, Dec 12, 2014
* Past Participant, Brookfield Properties Ltd. Oct 19, 2014
* Kevin S. Oct 21, 2014
* Kevin S. Oct 1, 2014
* Terrina H. Sep 28, 2014
* Past Participant, New Gold Inc. Sep 28, 2014
* Past Participant, CIBC Sep 28, 2014
* Past Participant Mar 12, 2014
* Past Participant, Honda Financial Services Mar 11, 2014
* Past Participant, Ontario Teachers' Pension Plan Mar 2, 2014
* Past Participant, Magellan Aerospace - Haley Mar 1, 2014
* Past Participant, CIBC Jul 15, 2014
* Steven L. Jul 13, 2014
* Past Participant, Manulife Jul 13, 2014
* Olga B. Jul 13, 2014
* Neil B. Jul 13, 2014
* Asif M. Jul 13, 2014
* Past Participant, IDEXX Reference Labs Jul 12, 2014
* Past Participant Jun 8, 2014
* Sabrina W. Jun 1, 2014
* Past Participant Jun 1, 2014
* Past Participant, Manulife May 29, 2014
* Past Participant May 29, 2014
* John L. May 29, 2014
* Past Participant Apr 20, 2014
* Past Participant Apr 20, 2014
* Andrew H. Apr 20, 2014
* Lee S. Mar 12, 2014
* Past Participant, Manulife Mar 5, 2014
* Past Participant Mar 5, 2014
* Past Participant Mar 5, 2014
* Past Participant Mar 5, 2014
* Johanna D. Mar 5, 2014
* Darlene R. Jul 21, 2013
* Cathy Z. Dec 17, 2013
* Past Participant, OCHC Dec 15, 2013
* Past Participant Dec 15, 2013
* Bernadette B. Dec 15, 2013
* Past Participant Dec 1, 2013
* Past Participant Dec 1, 2013
* Past Participant, GBC Nov 29, 2013
* Past Participant, NOVA Chemicals Dec 11, 2013
* Past Participant, scotiabank Sep 29, 2013
* Past Participant, Mattamy Homes Sep 29, 2013
* Past Participant, DCC Oct 2, 2013
* Past Participant Aug 26, 2013
* Past Participant, Lyreco Aug 25, 2013
* Matt C. Jun 25, 2013
* Ryck B. Apr 21, 2013
* Antonia P. Apr 21, 2013
* Past Participant Mar 13, 2013
* Kevin H. Mar 11, 2013
* Past Participant, Sun Chemical Dec 9, 2013
* Past Participant Mar 10, 2013
* Mihaela S. Mar 10, 2013
* Past Participant Mar 8, 2013
* Past Participant Feb 4, 2013
* Past Participant, UHN Apr 2, 2013
* iara r. Apr 1, 2013
* Kenneth P. Mar 27, 2013
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