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URL: https://www.starbucks.com.sg/frequently-asked-questions-starbucks-egift
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Search FAQs
Frequently Asked Questions - Starbucks eGift
 * Starbucks Card
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How do I purchase a Starbucks Card eGift on Starbucks® Online Store?

Simply go to ‘Starbucks Card eGift’ section, browse the card designs, select and
add an amount to load. Include the recipient’s email address and your
personalized message to send.

Must I be a Starbucks® Rewards member to purchase a Starbucks Card eGift?

No, you can choose to cart out as a Member or Guest. However, if you cart out as
a Guest, we will not be able to retain any transaction data.

As a Starbucks® Rewards member, do I earn Stars when purchasing a Starbucks Card
eGift?

No, you will not earn Stars on purchases of Starbucks Card eGift.

What is the minimum or maximum amount that I can load into a Starbucks Card
eGift?

You can load the following amount into each eGift Card: $10, $20, $30, $50, $80,
$100, $150, $200 or $300.

How do I send the Starbucks Card eGift to my friend?

When you purchase an eGift Card for your friend, enter his/her email address and
your personalized message upon checkout. Thereafter, an email with redemption
details will be sent to your friend, and he/she can redeem the eGift Card by
adding it into their Starbucks® Rewards account. If your friend is not an
existing member, he/she simply needs to register an account to redeem.

What happens when my friend does not receive the Starbucks Card eGift I’ve sent?

It can take up to 24 hours for the eGift Card to be sent to your friend’s email
address. They may wish to also check their Spam/Junk mailbox for the email. If
it has been more than 24 hours, please contact our Customer Care Team here with
the order number and we’ll do our best to assist you.

What happens if I input a wrong email address for my friend for the Starbucks
Card eGift purchase?

You may contact our Customer Care Team here with the order number and we’ll do
our best to assist you.

What happens if my friend accidentally deleted the Starbucks Card eGift email
notification before redeeming it?

Please inform your friend to check his/her Trash/Deleted mail box folder and
retrieve the email. If he/she is unable to do so, please ask him/her to fill up
the form here and we’ll do our best to assist you.

Is there an expiry to the Starbucks Card eGift?

Once the eGift Card is purchased, it is valid for 90 days from the date of the
eGift email notification sent to the recipient. After 90 days from the date of
purchase, the eGift Card will be considered expired, and no refund will be made
or reimbursed to the sender nor recipient of the eGift Card. Extension of the
validity period is not allowed. Once the eGift Card is redeemed, the usual 3
years validity period from the last transaction date applies for the Starbucks
Card.

Where can I use a Starbucks Card eGift?

Starbucks Card eGift purchased in Singapore can be used at all Starbucks stores
located within Singapore, except stores located at Changi Airport (excluding
Jewel).

Can I cancel or refund a Starbucks Card eGift or Drinks & Food eGift purchase?

No, Starbucks Card eGift or Drinks & Food eGift purchased is strictly not
eligible for any exchange, cancellation, or refund.

What payment method can be used to purchase Starbucks Card eGift?

We accept VISA Credit/Debit card, Mastercard Credit/Debit card, Apple Pay and
Google Pay. Please note that payment via Starbucks Card cannot be used to
purchase a Starbucks Card eGift.

Can I buy a Starbucks Card eGift for myself?

Yes, you can. Simply enter your email address in the recipient field. Upon
purchase, the Starbucks Card eGift will be delivered to your email.

How do I purchase a Drink or Food eGift on the Starbucks® Online Store?

Simply go to the ‘Drink & Food eGift’ section, select the drink and food you
would like to purchase, include the recipient’s email address and your
personalized message to send.

What drinks or food items are available as eGifts?

Please visit the Starbucks® Online Store for the full listing. Selected drinks
(Tall, Grande and Venti sizes) and food are available for your purchase.

Must I be a Starbucks® Rewards member to purchase a Drink or Food eGift?

Must I be a Starbucks® Rewards member to purchase a Drink or Food eGift?

As a Starbucks® Rewards member, do I earn Stars upon purchasing a Drink or Food
eGift?

Yes. If you log in and cart out your Drink or Food eGift purchases as a Member,
you will earn Stars.

How do I send a Drink or Food eGift to my friend?

Simply go to the ‘Drink & Food eGift’ section, select the drink and food you
would like to purchase, include your friend’s email address and your
personalized message to send. Thereafter, an email notification with redemption
details will be sent to your friend. He/she can then redeem the Drink or Food
eGift by adding the gift voucher to their Starbucks® Rewards account. If your
friend is not a member, he/she simply needs to register an account to redeem.

Is there an expiry to the Drink or Food eGift sent to my friend?

Once the Drink or Food eGift is purchased, it is valid for 90 days from the date
of the eGift email notification sent to the recipient. After 90 days from the
date of purchase, the Drink or Food eGift will be considered expired, and no
refund will be made or reimbursed to the sender nor recipient of the Drink or
Food eGift. Extension of the validity period is not allowed.

Can I request to redeem other drink or food item apart from the one stated in
the Drink or Food eGift sent to me?

Yes, you may choose to redeem another drink or food item if you wish. However,
price differences may apply, and a top-up amount will be required if you select
an item of a higher price. If you select a lower-priced item, the balance of the
eGift value will be forfeited, and no refund will be made. Each Drink eGift is
strictly redeemable on a single handcrafted beverage only, not inclusive of
customizations. Not applicable on bottled drinks, coffee traveller and combo
sets.

Each Food eGift is strictly redeemable on a single food item only, not
applicable on selected promotional food items such as Mooncake Boxes, Lunar New
Year Cookie Tins and combo sets.

What are the other exclusions for Drinks & Food eGifts?

The eGift can only be applied once on a single drink or food item and cannot be
used in conjunction with any other discounts, promotions, Starbucks® Rewards
Stars redemptions or Rewards benefits (except 100 Stars for S$10.00 off
handcrafted drink and/or food OR Gold Exclusive: 160 Stars for S$20.00 off a
single transaction).

Where can I redeem the Drink or Food eGift?

You can redeem the eGift at any Starbucks Singapore store, except for stores
located at: Changi Airport (excluding Jewel), DBS Level 13, Festive Hotel,
Gardens by the Bay, Marina Bay Sands, NTU North Spine, NUS Techno Edge, NUS
University Town, NUS Wet Science Building, One Fullerton, Resorts World Sentosa,
River Wonders, Samsung Hub, Sentosa (Imbiah Lookout), Singapore Polytechnic,
Universal Studios Singapore.

Redemption is not valid for purchases made via Starbucks Mobile Order & Pay and
all delivery platforms.

I would like to redeem my Drink or Food eGift and have an existing member
Reward. Can I utilize my Rewards with the Drink or Food eGift?

No, the Drink or Food eGift voucher cannot be used in conjunction with any other
discounts, promotions, Starbucks® Rewards Stars redemptions or Rewards benefits.
Do use your Rewards on your next purchase with us!

Can I order 2 or more drinks/food in the same transaction even though I have
only one Drink or Food eGift in my account?

Yes you may. Do note that the Drink or Food eGift voucher will be applied to the
higher-priced drink or food item in the same order.

Can I redeem my Drink eGift along with a ‘Bring your own Tumbler or Mug’ $0.50
drink discount?

No, the eGift drink voucher cannot be used in conjunction with any other
discounts, promotions, Starbucks® Rewards Stars redemptions or Rewards benefits.
We still encourage you to bring along your tumbler or mug for your drink
purchase to skip using single-use disposables.