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DIGITAL TRANSFORMATION HELPS THE INTERNATIONAL COURT OF JUSTICE OPTIMIZE AND
SECURE ITS MISSION

13 August, 2021

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13 AUGUST 2021

PHOTO: ICJ

UNICC continues to support ICJ’s Technology Programme with Advisory services,
Cloud Computing, Enterprise Applications Upgrades and COVID-19 support

Digital transformation is critical to the way international organizations do
business today and find success in delivering their mandates, with an emphasis
on leveraging technology to streamline business systems, do ‘more with less,’
and speed the way to mission success.

The International Court of Justice (ICJ) is no exception. With its role to
settle legal disputes in accordance with international law and provide advisory
opinions on legal questions referred to it by United Nations entities, the Court
also relies on optimised business practices to get its work done.

> UNICC and ICJ have worked together to help transform the Court’s digital
> business landscape. UNICC’s experience and expertise from consulting, strategy
> and information security to web hosting, content, collaboration and
> communications continue to shape and transform our technology programme and
> the business it supports.
> 
> Alvaro Flores, Head of the ICT Division, ICJ

Daily productivity improvements, enhanced communications platforms,
state-of-the-art collaboration tools and safe and secure systems are key to any
digital upgrade.

The ICJ joined the growing UNICC family of organizations in 2016, becoming a
Partner Organization the following year, benefiting from UNICC’s expertise and
complex knowledge about digital business and technology environments, including
innovative technologies, business efficiencies, cost savings and volume
discounts based on the scale of engagements.

In line with the UN Secretary-General’s Strategy on New Technologies, UNICC has
advised, designed and delivered a number of business optimisations to help ICJ
embrace cloud computing, with a refresh of ICJ’s enterprise applications stack
and technology services, including business continuity during the COVID-19
pandemic.

Advisory support and technology workshops

Early on, UNICC assisted the Court with an ICT strategy assessment,
architectural technology planning, public website support, network
infrastructure assessment, ICT process improvements and Business Continuity and
Disaster Recovery plans. Other areas of improvement included mobility support
(smart phones, tablets, laptops, etc.), updates to collaboration platforms
(SharePoint and Microsoft Exchange) as well as security assessments and line of
business support for legacy applications. Throughout, there were valuable
technology assessment workshops to align ICJ’s needed upgrades with industry
best practices.

Website Hosting

Since 2017, ICJ hosts its website (www.icj-cij.org) with UNICC using a globally
load balanced content delivery network (CDN) and advanced security protection
(DDoS).

Enterprise Communications

UNICC provided ICJ with a fully managed messaging and communications system in
2017 with dedicated and fully-redundant Microsoft Exchange 2016 and Skype for
Business telephony resulting in cost savings, better integration and 24/7
support.

Workspace Management

In June 2018, UNICC supported ICJ on conducting an on-site and remote assessment
in order to understand the current workspace related configurations, feature
needs and propose a solution for the implementation and management of Windows
10, Office 365 and related infrastructure.

Systems Safety and Security

UNICC provided security requirements based on industry best practices from the
Center for Internet Security, considering the unique computing environment of
ICJ. As a result, ICJ took advantage of several UNICC security services, joining
the Common Secure Threat Intel Network service, which shares timely, relevant
and actionable physical and cyber security threat and incident information,
enhancing ICJ’s ability to prepare for, respond to, and mitigate risks
associated with these threats.

ICJ also subscribed to UNICC’s Common Secure Incident and Event Management
(CSIEM) services gather, analyse and present information from network and
security devices, including identity and access-management applications,
vulnerability management and policy-compliance tools, operating system, database
and application logs and external threat data assessment.

The goal was to improve the overall information security operations and to
facilitate the detection of abnormal activity and early signs of compromised
infrastructure systems. Implementing the SIEM solution was completed
successfully by the end of November 2020.

Photo: ICJ

COVID-19 support

While ICJ and UNICC continued to deliver system upgrades over the past few
years, COVID-19 brought  an abrupt change as the Court’s staff and stakeholders
suddenly had to work from home. Turning on a dime, UNICC was instrumental in
setting ICJ up for users to connect from home with appropriate hardware and
software to continue their daily work.

Unified Communications (Microsoft Teams)

In March 2021, ICJ requested UNICC’s support with implementation of Microsoft
365 Teams as a productivity, collaboration, communications and document
management tool for the organization.

This entailed a proof-of-concept pilot for telephony (to eventually replace
Skype for Business), identity management support and Change, Communications and
Learning services from UNICC to help with the adoption of Teams by its  over 300
staff and stakeholders. As a first step, business champions are learning about
Teams to help advocate for the business value for the Court’s business
processes. The project is still in progress and it is expected to be finished in
October.

Supporting the Sustainable Development Goals

UNICC maintains a strategic view of digital business and technology support for
international development goals and deliverables around the globe. UNICC’s
experience, expertise and complex knowledge means that Clients and Partner
Organizations get the top of today’s technology marketplace services with the
best value money can buy.

The partnership between ICJ and UNICC clearly supports SDG 9: Industry,
Innovation, and Infrastructure as well as SDG 17: Partnerships for the Goals for
a partnership that is growing day by day.

SDG 16 SDG 17

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 * Global Presence
 * Governance and Management
 * History


OUR VALUES

 * Gender, Diversity and Inclusiveness
 * What Makes Us Unique


WHAT WE DO

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 * Sustainable Development Goals
 * COVID-19 Pandemic Response


JOIN US

 * Careers
 * Contact Us


OUR IMPACT

 * News Centre
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 * Strategic Partnerships
 * Clients and Partner Organizations

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