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1. Home
2. Privacy
PRIVACY
INFORMATION ON DATA PROTECTION AND DATA SECURITY AT SENNHEISER ELECTRONIC GMBH &
CO. KG
1. PRELIMINARY REMARK
This privacy policy applies to the websites of Sennheiser electronic GmbH & Co.
KG (hereinafter referred to as "Sennheiser"). Different privacy policies texts
may apply on other third-party servers and websites.
Sennheiser takes the protection of personal data very seriously. For this
reason, we would like to inform the users of our website what data is stored and
how this data is used. The data protection regulations oblige us to handle user
data properly and appropriately. We will not use your data for purposes other
than those stated.
Sennheiser is subject to the provisions of the European General Data Protection
Regulation (GDPR), the German Federal Data Protection Act (BDSG), the German
Telemedia Act (TMG) and the German Telecommunications Telemedia Data Protection
Act (TTDSG) and has taken appropriate technical and organizational measures to
ensure that the regulations on data protection are observed.
2. DATA CONTROLLER
Sennheiser electronic GmbH & Co. KG
Am Labor 1
30900 Wedemark
Germany
Tel .: +49 (0) 5130 600 0
Fax: +49 (0) 5130 600 1300
E-Mail: contact@sennheiser.com
Further details can be found in the imprint.
Please note that there may also be marked third-party content on our websites
for which Sennheiser is not responsible in terms of data protection and
additional data protection information from the respective provider applies.
3. DATA PROTECTION OFFICER
If you have any questions about data protection and this privacy policy, you can
also contact
Sennheiser's data protection officer:
Sennheiser electronic GmbH & Co. KG
– Data Protection Officer –
Am Labor 1
30900 Wedemark
Email: datenschutz@sennheiser.com
4. HANDLING OF PERSONAL DATA
Personal data is any information relating to an identified or identifiable
natural person. A natural person is considered to be identifiable if they can be
identified directly or indirectly, in particular by means of assignment to an
identifier such as a name, an identification number, location data, an online
identifier or one or more special features.
5. USE OF THE WEBSITE AND CREATION OF LOG DATA
5.1 Description of data processing
Every time a user accesses a Sennheiser website and every time a file is called
up, data about this process is stored in a log file. Depending on the access log
used, the log data record contains information with the following content:
* IP address of the requesting computer
* Name of the requested file
* Date and time of the request
* Access methods/functions desired by the requesting computer
* Access status of the web server
* Web server access status
* the URL from which the file was requested
* Operating system and browser type or browser settings.
No usage profiles are created in which IP addresses and personal data are
linked. Something else only applies if this is presented separately in this
privacy policy.
5.2 Legal basis for data processing
The legal basis results from the legitimate interest according to Article 6
Paragraph 1 Letter f GDPR and, if applicable, from the fulfilment of legal
obligations according to Article 6 Paragraph 1 Letter c GDPR. Sennheiser's
legitimate interest lies in the uninterrupted provision of website content and
the prevention of unauthorized access.
5.3 Purpose of data processing
The personal data is used exclusively for the purpose of providing the content
technically, identifying and tracking unauthorized access attempts/access to the
web server, and for statistical evaluations such as visitor numbers and page
popularity. The evaluation is only carried out by authorized personnel.
5.4 Duration of data storage
Your personal data will be deleted as soon as the purpose required for
processing has been achieved. Different retention periods may arise due to legal
requirements.
Regarding the use of the website, your data will be deleted after the end of the
session, unless otherwise specified.
6. USE OF COOKIES
6.1 General
As part of your visit to our website we use cookies to guarantee you an optimal
website experience. This allows us to measure website traffic, best rank popular
products and services, and display interest-based advertising on our website,
social media, and partner websites.
Cookies are small text files that are stored on your end device by our web
application and through which we can recognize your internet browser.
Cookies that are necessary to enable the core functions of our website
(so-called “essential cookies”) are placed automatically. Common Internet
browsers are set to automatically accept cookies. However, you can deactivate
them or set your Internet browser so that it informs you about the use of
cookies.
All other cookies are only placed after you have given your consent.
If essential cookies are deactivated, we cannot guarantee that you will be able
to use all our services without restrictions. The deactivation of non-essential
cookies, on the other hand, has no influence on the usability of our website.
The cookie data is not used to identify you personally.
Depending on how long they are stored, cookies can be divided into session
cookies and permanent cookies. Session cookies are only stored on your system
until you close your current browser session. They serve to allow you
unrestricted use of our services for the current visit to our site. This data is
anonymised so that you are not personally identifiable.
Persistent cookies are stored on your end device for longer than your browser
session.
As part of the Usercentrics Consent Management Tool, you have the option of
deciding on the use of specific cookies. You can also subsequently change
decisions made or revoke consent that has already been given.
You can find more information on this and the cookies used in our cookie
settings.
6.2. Usercentrics consent management tool
On our website we use the consent management tool "Usercentrics", which is
provided by the company Usercentrics GmbH, Sendlinger Str. 7, 80331 Munich
(hereinafter referred to as "Usercentrics"). A corresponding data protection
contract with Usercentrics is in place.
The tool is used to transparently display the cookies used and to decide about
their specific use by granting consent.
You can find more information about the processing of your personal data by
Usercentrics in our cookie settings.
7. CONTACT, COMMENT FUNCTION, CHAT FUNCTION, E-MAILS
7.1 Description of data processing
When using the contact form or contacting us via email, personal data is
processed. The data entered is transmitted to Sennheiser. By using the comment
function, the entries are displayed with the specified name on the website.
We also provide a chat function for the transmission of messages. We use the
"iAdvize" software for this, which is provided by the company iAdvize SAS, vBat
B Le Berlingot, 9 rue Nina Simone, CS 14021, F-44040 NANTES CEDEX 1 (hereinafter
referred to as "iAdvize"). A corresponding data protection contract with iAdvize
is in place. Further information on data protection can be found in iAdvize's
privacy policy at: https://privacy.iadvize.com/en/
The following categories of data may be processed:
* product affiliation
* Master data (e.g. first name, surname)
* Address data (e.g. street, zip code)
* Contact details (e.g. telephone number, e-mail address)
* message content
Personal data that you provide us with is transmitted to us in encrypted form
via a secure connection. The security procedure used (SSL – Secure Sockets
Layer) corresponds to the usual state of the art. We use encryption with a
256-bit key for this. SSL encryption (recognizable by https:// in the address
line of the browser and a lock symbol in the status bar at the bottom of the
browser) is a protocol for encrypting data during transmission from the web
server to the browser. During transmission, personal data is encrypted between
the user's computer and our SSL server using the SSL protocol.
7.2 Legal basis for data processing
The legal basis results from the legitimate interest according to Art. 6 Para. 1
lit. f GDPR. The legitimate interest in the proper processing of the contact.
7.3 Purpose of data processing
The personal data is processed exclusively for the purpose of processing and
answering contacts.
7.4 Duration of data storage
Your personal data will be deleted as soon as the purpose required for
processing has been fulfilled. Different retention periods may arise due to
legal requirements.
8. USE OF SPROUT SOCIAL TO MANAGE PERSONAL DATA
8.1 Description of data processing
We use Sprout Social's social media management tool to manage and process your
concerns that reach us publicly and/or via private messages via our social media
channels (in particular Facebook, Instagram and LinkedIn). Sprout Social
presents posts and messages relevant to us from all social media channels we use
clearly and effectively for analysis and processing. At least your IP address is
transmitted to Sprout Social. In addition, we process the data that you share
with us via your social media accounts, in some cases according to your
individual privacy settings, among other things
* Master data (e.g. first name, surname)
* Contact details (e.g. telephone number, e-mail address)
* dates of birth
* social media name
* number of followers
* profile picture and other publicly available pictures and/or
* interests and other personal information.
Data processing takes place on Sprout Social servers in the USA. In this
respect, we have concluded an order processing contract in accordance with Art.
28 GDPR with Sprout Social, who process your personal data on our behalf,
whereby the data transfer to the USA as a third country is based on the current
standard contractual clauses. In addition, Sprout Social provides the essential
information on the type and scope of data processing at
https://sproutsocial.com/privacy-policy/. This is fully referenced.
8.2 Legal basis for data processing
The legal basis results from our legitimate interest according to Art. 6 Para. 1
lit. f GDPR.
8.3 Duration of data retention
Your personal data will be deleted as soon as the purpose required for
processing has been achieved. Different retention periods may arise due to legal
requirements.
8.4 Joint controllership
We determine the means and purposes of this data processing using Sprout Social
together with Sennheiser Consumer Audio GmbH (hereinafter referred to as "SCA").
In this respect, we process your personal data together with SCA as joint
controllers within the meaning of Art. 4 No. 7 Var. 2, 26 GDPR, whereby the
personal data is processed by both persons responsible for the same purposes. We
have concluded an agreement on joint responsibility with SCA. In particular, the
agreement specifies in a transparent form which controller fulfils which
obligation under the GDPR, regarding exercising the rights of the data subject,
and who meets which information obligations under Art. 13 and 14 GDPR.
In detail:
* If a data subject contacts one of the parties to assert their rights as a
data subject within the meaning of Art. 15 to 22 GDPR, this party undertakes
to fulfil these rights in accordance with the requirements of the GDPR.
* If a data subject contacts one of the parties with a request for information
about the data processing, this party undertakes to provide the data subject
with the information required under Articles 13 and 14 GDPR free of charge in
a precise, transparent, understandable, and easy manner accessible form in
plain language free of charge. The parties agree on the content of the
information on the joint processing activities that will be made available to
the data subjects.
* The parties shall provide each other with the necessary information about
their activities in accordance with the above regulations, which is necessary
for the fulfilment of their data protection obligations, in a reasonable
manner and without unreasonable delay. The parties undertake to use their
best efforts to assist each other in fulfilling the rights and wishes of the
data subject, regardless of the responsibility for the respective affected
person.
* If personal data is to be deleted, the parties shall inform each other in
advance. The other contracting party can object to the deletion for a
legitimate reason, e.g., if they are legally obliged to store the data.
The essential content of this agreement, regarding the purpose and scope of data
processing, data categories, data subjects and the legal basis for data
processing, is also derived from this section of the privacy policy. We would be
happy to provide you with the full content of the agreement on joint
responsibility upon request.
9. DATA PROCESSING OF PERSONAL DATA USING SOCIAL MEDIA PLATFORMS
9.1 Description of data processing
a) Use of corporate websites
We maintain publicly accessible profiles on various social networks. As the
operator of a company presence on the social media platforms, in the form of a
social media fan page or a comparable design (“corporate presence”), we can only
view the information stored in your public profile, and only if you have such a
profile and are logged into it while you access our company website. In
addition, we can see the information that you actively share with us via private
messages and other direct communication channels. This includes, depending on
your individual privacy settings, among others
* Master data (e.g. first name, surname)
* Contact details (e.g. telephone number, e-mail address)
* dates of birth
* social media name
* number of followers
* profile picture and other publicly available pictures and/or
* interests and other personal information.
When you visit our profiles, your personal data is not only collected, used, and
stored by us, but also by the operators of the respective social media platform.
This also happens if you do not have a profile on the respective social media
platform yourself. The individual data processing operations and their scope
differ depending on the operator of the respective social media platform and are
not necessarily comprehensible for us. How the social media platforms use the
data from the visit for their own purposes, to what extent activities on the
respective pages are assigned to individual users, how long the social media
platforms store personal data and whether data from a visit Third parties are
not named conclusively and clearly by the social media platforms and are not
known to us.
In addition, anonymous usage statistics are made available to us by the social
media platforms, which we use to improve the user experience when visiting our
company website. For details on the collection and storage of your personal data
and the type, scope, and purpose of their use by the operator of the respective
social media platform, please refer to the privacy policies of the respective
operator. This is extensively referenced:
* Facebook
* LinkedIn
* Instagram
* YouTube
* Twitter
* TikTok
* Reddit
We would like to point out that you use the social media platforms and their
functions at your own risk. This applies in particular to the use of the
interactive functions (e.g. commenting, sharing, rating).
b) Contact via social media
You can use our profiles on social media platforms to contact us (e.g. by
creating your own posts, responding to one of our posts or by privately
messaging us). The personal data you provide to us (see above) will be processed
by us exclusively for the purpose of being able to contact you.
9.2 Legal basis for data processing
The legal basis in relation to our data processing results from
* our legitimate interest according to Art. 6 Para. 1 lit. f GDPR (Use of
corporate websites) or
* Your consent to being contacted or required to fulfil a contract/implement
pre-contractual measures in accordance with Art. 6 (1) lit. a) and b) GDPR
(contact via social media platforms)
9.3 Duration of data retention
Your personal data will be deleted as soon as the purpose required for
processing has been achieved. Different retention periods may arise due to legal
requirements.
9.4 Joint controllership
We determine the means and purposes of this data processing through our social
media channels together with SCA. In this respect, we process your personal data
together with SCA as joint controllers within the meaning of Art. 4 No. 7 Var.
2, 26 GDPR, whereby the personal data is processed by both persons responsible
for the same purposes. No anonymous usage statistics are provided to SCA. We
have concluded an agreement on joint responsibility with SCA. In particular, the
agreement specifies in a transparent form which controller fulfils which
obligation under the GDPR, in particular regarding exercising the rights of the
data subject, and who meets which information obligations under Art. 13 and 14
GDPR.
In detail:
* If a data subject contacts one of the parties to assert their rights as a
data subject within the meaning of Art. 15 to 22 GDPR, this party undertakes
to fulfil these rights in accordance with the requirements of the GDPR.
* If a data subject contacts one of the parties with a request for information
about the data processing, this party undertakes to provide the data subject
with the information required under Articles 13 and 14 GDPR free of charge in
a precise, transparent, understandable, and easy manner accessible form in
plain language free of charge. The parties agree on the content of the
information on the joint processing activities that will be made available to
the data subjects.
* The parties will provide each other with the necessary information about
their activities according to the above regulations, which are necessary for
the fulfilment of their data protection obligations, in a reasonable manner
and without unreasonable delay. The parties undertake to use their best
efforts to assist each other in fulfilling the rights and wishes of the data
subject, regardless of the responsibility for the respective data subject.
* If personal data is to be deleted, the parties shall inform each other in
advance. The other contracting party can object to the deletion for a
legitimate reason, e.g., if they are legally obliged to store the data.
The essential content of this agreement, in particular regarding the purpose and
scope of data processing, data categories, data subjects and the legal basis for
data processing, is also derived from this section of the privacy policy. We
would be happy to provide you with the full content of the agreement on joint
responsibility upon request.
In addition, if we provide a company website, we process your personal data with
the operator of the respective social media platform as joint controllers within
the meaning of Art. 4 No. 7 Var. 2, 26 GDPR. We process your personal data
within the scope set out above. We do not have access to the usage data that the
respective social media platform collects to create these statistics. For this
purpose, we have concluded an agreement on joint responsibility with the
operators of the respective social media platform, the contents of which we will
be happy to make comprehensively available to you on request.
10. NEWSLETTERS
10.1 Description of data processing
We offer you the opportunity to register for our Sennheiser newsletter to
receive information and reports on current topics and products from us.
The following categories of data may be processed:
* Master data (e.g. first name, surname)
* Contact details (e.g. telephone number, e-mail address)
* product interests
* Timestamp of the declaration in the double opt-in
10.2 Legal basis for data processing
The legal basis results from the consent according to Art. 6 para.1 lit. a GDPR.
10.3 Purpose of data processing
The personal data is processed exclusively for the purpose of sending the
newsletter.
10.4 Duration of data retention
Your personal data will be deleted as soon as the purpose required for
processing has been achieved. Different retention periods may arise due to legal
requirements.
The data will be deleted as soon as you object to receiving the newsletter.
You have the right to revoke your consent with future effect at any time.
11. WEB STORE
11.1 Description of data processing
The processing of personal data is required to initiate and carry out the
purchase or the purchase process. The following categories of data may be
processed when you use our web shop:
* product selection
* Master data (e.g. first name, surname)
* Address data (e.g. street, zip code)
* Contact details (e.g. telephone number, e-mail address)
As part of your order, you have the option of subscribing to the Sennheiser
newsletter. For more information, please refer to the statements in the
"Newsletter" section.
In addition, you have the option of setting up a user account for convenient
purchase processing. You have to assign a password. Alternatively, you can order
as a guest without setting up a user account.
11.2 Legal basis for data processing
The legal basis results from the fulfilment of a contract in accordance with
Article 6 (1) (b) GDPR.
11.3 Purpose of data processing
The personal data are processed exclusively for the purposes of processing the
order and then shipping the product.
11.4 Duration of data retention
Your personal data will be deleted as soon as the purpose required for
processing has been achieved. If you would like to delete your user account,
please let us know using the contact form so that we can delete it.
Different retention periods may arise due to legal requirements. Your personal
data relating to the order will be deleted after 10 years.
11.5 Disclosure of data to third parties
Various payment service providers are available to process your order. As part
of the payment process, we transmit the payment data for your order to the
payment service provider you have commissioned. In some cases, data is also
collected by the respective payment service providers themselves. You can find
more information in the privacy policy of the respective payment service
provider.
For the delivery of the products, we transmit your address data to the
respective shipping service provider. You can find more information in the
privacy policy of the respective shipping service provider.
12. JOB APPLICATIONS
12.1 Description of data processing
You can apply for job vacancies at Sennheiser in our online application tool at
https://sennheiser.referrals.selectminds.com/latest-jobs. To apply, you must
create a user account.
We use the “SelectMinds” platform for this, which is provided by the company
ORACLE Deutschland BV & Co. KG, Riesstraße 25, 80992 Munich (hereinafter
referred to as “Oracle”). A corresponding data protection contract with Oracle
is in place. Further information on data protection can be found in Oracle's
privacy policy at: https://www.oracle.com/de/legal/privacy/
The following categories of data may be processed:
* Master data (e.g. first name, surname)
* Address data (e.g. street, zip code)
* Contact details (e.g. telephone number, e-mail address)
* Application data (e.g. job advertisement, CV, certificates)
12.2 Legal basis for data processing
The legal basis results from the establishment of an employment relationship in
accordance with Art. 26 (1) BDSG and, if necessary, for pre-contractual measures
and the fulfilment of a contract in accordance with Art. 6 (1) lit. b GDPR.
12.3 Purpose of data processing
The personal data is processed exclusively for the purpose of selecting
applicants and establishing contact.
12.4 Duration of data retention
Your personal data will be deleted as soon as the purpose required for
processing has been achieved. Different retention periods may arise due to legal
requirements.
In principle, the deletion takes place as soon as the data is no longer required
for the selection of applicants. In the case of unsuccessful applications, your
personal data will probably be deleted six months after the rejection decision
in order to defend against any legal claims.
13. SWEEPSTAKES
13.1 Description of data processing
Your personal data will be processed for participation in competitions on our
website.
The following categories of data may be processed:
* Master data (e.g. first name, surname)
* Address data (e.g. street, zip code)
* Contact details (e.g. telephone number, e-mail address)
* Individual details of the respective competition
13.2 Legal basis for data processing
The legal basis results from your consent in accordance with Article 6 (1) (a)
GDPR.
13.3 Purpose of data processing
The personal data will be processed exclusively for the purposes of selecting
the winners, establishing contact and communication and, if necessary, for
sending prizes.
13.4 Duration of data retention
Your personal data will be deleted as soon as the purpose required for
processing has been achieved. Different retention periods may arise due to legal
requirements.
In principle, the deletion takes place after the end of the competition. Your
personal data will probably be deleted no later than 10 years after the end of
competitions.
14. AUTOMATED DECISION MAKING OR PROFILING
Automated decision-making or profiling do not take place.
15. RIGHTS OF DATA SUBJECTS AND RIGHT OF APPEAL TO A SUPERVISORY AUTHORITY
As the data subject, you have the following rights vis-à-vis Sennheiser as the
controller:
* Right of Access – The right to know what data is being processed and how
* Right to rectification – The right to request that inaccurate and out-of-date
personal data be amended
* Right to Erasure – The right to have personal data erased
* Right to Restriction of Processing – The right to restrict processing of data
* Right to data portability – The right to transfer personal data directly from
one system to another (in machine-readable form)
* Right to object – The right to withdraw consent given or to object to the
processing of personal data
* Right to complain – You can complain to the supervisory authority responsible
for Sennheiser. The contact details are:
The State Commissioner for Data Protection Lower Saxony
Prinzenstrasse 5
30159 Hanover
Telephone + 49 (0) 511 120 4500
Email: poststelle@lfd.niedersachsen.de
16. CHANGES
Since Sennheiser's website may undergo changes, it may be necessary to update
the privacy policy in individual cases. Sennheiser reserves the right to change
this privacy policy at any time. The current version of the privacy policy and
information can be accessed on the Sennheiser website at
https://en-de.sennheiser.com/privacy.
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