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Text Content

Solutions
product
Get an overview of Assembled’s Support Ops platform, from intuitive scheduling
to world-class reporting capabilities.
Explore

solutions
 * Scheduling at scale
 * Short-term forecasting
 * Real-time management
 * Performance management
 * Vendor management
 * Metrics management
 * Back office management
 * Quality assurance
 * Integrations

COMPARE to
 * Alvaria
 * Calabrio
 * Genesys
 * NICE
 * Playvox
 * Tymeshift
 * Verint
 * 

watch a demo
View now

Resources
product help
 * Support
 * What’s new
 * Services
 * API documentation
 * Status page
 * Security

learn + connect
 * Blog
 * Events
 * University
 * Podcast
 * WFM Glossary
 * WFM Changemakers

case studies

Read how Wyze saved $1.2M annually on BPO costs with Assembled

PricingCustomers
Company
meet assembled
 * About
 * Careers
 * 
 * 
 * 
 * 

we’re hiring

Join the team

sign in
see it in action
demo





Features
product
Get an overview of Assembled’s Support Ops platform, from intuitive scheduling
to world-class reporting capabilities.
Explore

solutions
 * Scheduling at scale
 * Short-term forecasting
 * Real-time management
 * Performance management
 * Vendor management
 * Metrics management
 * Back office management
 * Quality assurance
 * Integrations

COMPARE to
 * Alvaria
 * Calabrio
 * Genesys
 * NICE
 * Playvox
 * Tymeshift
 * Verint
 * 

watch a demo
View now

resources
product help
 * Support
 * What’s new
 * Services
 * API documentation
 * Status page
 * Security

learn + connect
 * Blog
 * Events
 * University
 * Podcast
 * WFM Glossary
 * WFM Changemakers

case studies

Read how Wyze saved $1.2M annually on BPO costs with Assembled

pricing
Customers
company
meet assembled
 * About
 * Careers
 * 
 * 
 * 
 * 

we’re hiring

Join the team

sign in
request demo
request demo


THE FIRST ALL-IN-ONE WFM FOR CX TEAMS AND BPOS

Make optimal staffing decisions, gain visibility into outsourced and in-house
contact center performance, and unlock new ways to serve evolving customer needs
— all with Assembled.

EXPLORE INTERACTIVE DEMO

EXPLORE INTERACTIVE DEMO
Trusted by the most customer-centric companies in the world

Assembled for Vendor Management
The first and only solution to natively integrate with your WFM platform,
bringing unparalleled visibility into scheduling, billing, and performance
across your entire BPO network.

Explore interactive demo


 * BPO staffing planner
 * BPO heatmaps
 * BPO real-time management
 * WFM integrations
 * Vendor site permissions


SOLUTIONS TO OPTIMIZE YOUR SUPPORT OPERATIONS

Our cloud-based, omnichannel Support Ops platform fits the needs of today’s
modern support organization, giving everyone from workforce managers to team
leads to agents what they need to maintain exceptional customer experiences.

Manage BPO efficiency

Streamline staffing for BPOs and assess escalation rates and first call response
to hold teams accountable to service agreements.

Learn more

Forecast for any scenario

Accurately forecast and plan for multi-channel or omnichannel environments using
our out-of-the box, configurable models or your own.

Learn more

Schedule like a pro

Easily build or automate SLA-proof schedules based on agent availability, grade
of service agreements, contact patterns, and more.

Learn more

Address adherence live

Get a realtime picture of agent and vendor adherence and occupancy, and make
critical intra-day changes to ensure teams meet SLAs.

Learn more

Unlock team performance

Understand support team performance, coach agents, and diagnose root causes of
missed SLAs by drilling down agent productivity, escalation rates, and more.

Learn more

Access and organize data

Use our open API and CSV exports to pull performance metrics into and out of
your own business intelligence tools like Looker and Tableau for
leadership-ready reporting.

Learn more


explore pricing
Best-in-class integrations that you can always count on

With Assembled, you’re guaranteed high-quality connections to the tools that
matter and data that flows in reliably. Our integrations account for the true
nuances and needs of the modern support team, nothing less.

Learn more

Partnership over vendorship is our daily motto

It’s what makes Assembled different. We’re committed to your journey, starting
with a speedy implementation process all the way to proactive customer success
and support along the way.

Learn more



OUR CUSTOMERS SEE REAL RESULTS. ARE YOU NEXT?

From increased productivity to meaningful cost savings, Assembled drives the
outcomes that transform and elevate the support organization.

calculate your roi

80
%
Decrease in manual reporting time
2
x
Increase in SLA performance
25
%
Increase in agent productivity

Scalability is a huge factor in our partnership with Assembled. We're able to
automate efficiently, make more informed decisions, and take additional inputs
into account when optimizing customer experience.

Jackie Chung
Casper

We say this a lot as a team: “let Assembled do its thing.” Assembled is like
seeing in 4-D - you see things that you weren’t able to see before. It is like
the Claritin commercial where the fogginess is lifted.

Amy Coleman
Lulus

Assembled really stood out. Beyond just working, it felt like it was one of the
only workforce management tool that was built for today.

Laura Levy
Monday.com

Assembled's platform helps us forecast, plan, and staff so that on a day-to-day
basis, every interaction with Zoom is a delightful one.

Kara Allen
Zoom

Assembled is the first platform we've worked with that gives both the workforce
manager and agents a great experience.
Kevin Rury, Workforce Analyst
read case study



SEE US IN ACTION.

Want to know how Assembled can help your team rise to the occasion? Set up time
with us to learn more!

request demo
Product
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Company
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Solutions
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managementVendor managementMetrics managementBack office managementQuality
assuranceAssembled for Zendesk
Resources
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PlannerStatus pageSupport
INDUSTRY
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