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URL: https://help.takealot.com/requests/37435815/satisfaction/new/RVhgpJXPSIFUxJMg50ws0cB2l?locale=1&intention=4
Submission: On October 19 via api from ZA — Scanned from DE

Form analysis 1 forms found in the DOM

POST /requests/37435815/satisfaction/RVhgpJXPSIFUxJMg50ws0cB2l

<form action="/requests/37435815/satisfaction/RVhgpJXPSIFUxJMg50ws0cB2l" accept-charset="UTF-8" method="post"><input name="utf8" type="hidden" value="✓"><input type="hidden" name="authenticity_token"
    value="Bn3EuAdi1A25AwS5+259UzjfiY66jFzAgCvxQ3dD1gahL09ZNE1qKj2G8DY7Pm3xRKDH8Y8er/JjrUKE1K0QBg==">
  <input name="token" type="hidden" value="RVhgpJXPSIFUxJMg50ws0cB2l">
  <input value="4" type="hidden" name="ticket[satisfaction_score]" id="ticket_satisfaction_score">
  <label for="ticket_satisfaction_rating">How would you rate the support you received?</label>
  <div id="satisfaction-rating-buttons">
    <input id="satisfaction_rating_good" name="satisfaction_rating" type="radio" value="good">
    <label for="satisfaction_rating_good">
      <button type="button" class="btn rating good">
        <span class="icon"></span>
        <span class="long"> Good, I'm satisfied </span>
        <span class="short"> Good </span>
      </button>
    </label>
    <input id="satisfaction_rating_poor" name="satisfaction_rating" type="radio" value="poor">
    <label for="satisfaction_rating_poor">
      <button type="button" class="btn rating poor">
        <span class="icon"></span>
        <span class="long"> Bad, I'm unsatisfied </span>
        <span class="short"> Bad </span>
      </button>
    </label>
  </div>
  <div style="">
    <label for="ticket_satisfaction_reason_code">What is the main reason you are unsatisfied?</label>
    <select name="ticket[satisfaction_reason_code]" id="ticket_satisfaction_reason_code">
      <option selected="selected" disabled="disabled" value="0"></option>
      <option value="6">The issue was not resolved</option>
      <option value="5">The issue took too long to resolve</option>
      <option value="7">The agent's knowledge is unsatisfactory</option>
      <option value="8">The agent's attitude is unsatisfactory</option>
      <option value="100">Some other reason</option>
    </select>
  </div>
  <label for="ticket_satisfaction_comment">Add a comment about the quality of support you received (optional):</label>
  <textarea rows="6" name="ticket[satisfaction_comment]" id="ticket_satisfaction_comment"></textarea>
  <div id="rating-form-actions">
    <button name="button" type="submit" class="btn btn-primary submit">Update</button>
  </div>
</form>

Text Content

Your rating has been saved. You can still change your rating, or add a comment,
and then click update.


PHONE CALL FROM: CALLER 0655458119 (#37435815)

Sakhumzi.N
Assigned agent
How would you rate the support you received?
Good, I'm satisfied Good Bad, I'm unsatisfied Bad
What is the main reason you are unsatisfied? The issue was not resolved The
issue took too long to resolve The agent's knowledge is unsatisfactory The
agent's attitude is unsatisfactory Some other reason
Add a comment about the quality of support you received (optional):
Update
October 19, 2022 at 09:01