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NEW DIGITAL BANKING EXPERIENCE


ONLINE AND MOBILE BANKING UPGRADE AUGUST 22, 2023

xStarting August 22:

 * All Online/Mobile Banking users must re-enroll in the new platform
 * Mobile Banking users must download the new version of the Mobile Banking app

On August 22, 2023, Community Credit Union will launch a new Digital Banking
platform that will replace our current Online and Mobile Banking systems. The
new Digital Banking will provide enhanced functionality and an optimized
experience for both mobile app and online users. Among the new features, you
will find improvements to e-alerts, more convenient eStatement availability,
easier ways to manage your account, as well as new security features.

To make the transition to the new platform as smooth as possible, please be sure
we have your most up-to-date email, phone or cell number before the August 22
launch.

During this transition, you will NEVER be asked for your debit card number or
your PayPal account information. If you receive such a request, DO NOT respond
and contact us immediately.


IT'S EASY TO UPDATE YOUR INFORMATION:

Log in to your Online Banking account and click on Profile in the menu at the
top OR call us at 207-783-2096 to update your information over the phone.


FAQS TO HELP GUIDE YOU THROUGH THE UPGRADE PROCESS


DEFINITIONS

Online Banking – banking accessed through our website: CommunityCreditUnion.com

Mobile Banking – banking accessed by smart phones or mobile devices like iPads
through the Community CU Mobile app

Digital Banking – combination of both Online Banking and Mobile Banking together
as one experience

Why are you upgrading Online Banking and Mobile Banking?

We’re committed to providing technology to help our members better manage their
finances. This upgrade will modernize your Digital Banking experience. Switching
between devices will be seamless and provide you with a much better interface
that is faster, simpler, and easier to use.

When will the upgrade take place?

On August 22, the current Online Banking and Mobile Banking platforms will roll
into the same, seamless Digital Banking experience— with all the features you
would expect to have in both!

Will I have to enroll in the new Digital Banking Platform?

Yes. After the upgrade on August 22, it will be necessary for you to re-enroll.
You can enroll either from our website communitycreditunion.com or by
downloading the new Mobile Banking app.

Note: The current mobile banking app will not function after the upgrade on
August 22.





WHAT WILL I NEED TO RE-ENROLL IN THE NEW PLATFORM?

 1. Social Security Number (SSN)
 2. Date of Birth
 3. Account Number. Your account number appears on your statement.
 4. Current email address we have on file for you

Note: Each member re-enrolling must have a valid email address on file.

Where do I find my account/member number for the re-enrollment process?

Your account number is located at the top of your statements. You can also find
it on your member ID card that was provided when you became a member.

Can I use my current username and password when I re-enroll in the new platform?

Yes. During enrollment, you can reuse the same username and password that you
were using before as long as your password meets the criteria.







Will the Mobile Banking app change?

Yes. It will be necessary for you to download the latest version of the
Community CU mobile app. The current version will no longer function on or after
August 22. Please download the latest version of our mobile app “Community CU
Mobile” to your phone or mobile device from the App Store®or Google Play.™




Can I re-enroll using just the new Mobile Banking App?

Yes. One of the great new features is the ability to register using Mobile
Banking. It is no longer necessary to enroll in Online Banking first. The
enrollment process is the same on a mobile device as it is on a laptop or
desktop. Your new username and password will be the same for both.

Will I still be able to access my eStatements in Online Banking?

Yes. If you are currently enrolled in eStatements, 18 months’ worth of
statements are expected to carry over to the new platform.

Will my Online Banking/Mobile Banking transaction history carry over?

Yes. 180 days’ worth of transaction history is expected to carry over.

Will Bill Pay change?

If you currently use Bill Pay, all cccount information will carry over. We plan
for a seamless transition.

If I am the joint owner on an account, will I need my own username and password?

Yes. If you are on an account here, please enroll with your Social Security
number, DOB, account number and email to create your own username and password.
All the accounts to which you have access will automatically appear in your list
of accounts. We discourage sharing your login information with anyone else.
Please remember to update your email and phone number with us before the
upgrade.

How do I enroll my Business Account?

During enrollment, look for the option “Which type of account would you like to
access online?” and select Business. Have your business EIN or TIN and account
number on hand to complete your enrollment.

VISIT THIS PAGE FOR THE MOST UP-TO-DATE INFORMATION REGARDING THESE EXCITING
CHANGES.



FEDERALLY INSURED BY NCUA