us.one-line.com
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https://us.one-line.com/DigitalServices
Submission: On February 02 via manual from NZ — Scanned from NZ
Submission: On February 02 via manual from NZ — Scanned from NZ
Form analysis 4 forms found in the DOM
GET /search
<form action="/search" method="get" id="views-exposed-form-acquia-search-page" accept-charset="UTF-8" data-once="form-updated" data-drupal-form-fields="edit-keywords">
<div class="js-form-item form-item js-form-type-textfield form-item-keywords js-form-item-keywords">
<label for="edit-keywords">New Search</label>
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<span class="required">Required</span>
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</form>GET /search
<form action="/search" method="get" id="views-exposed-form-acquia-search-page" accept-charset="UTF-8" data-once="form-updated" data-drupal-form-fields="edit-keywords">
<div class="js-form-item form-item js-form-type-textfield form-item-keywords js-form-item-keywords">
<label for="edit-keywords">New Search</label>
<input placeholder="Search term..." required="" data-drupal-selector="edit-keywords" type="text" id="edit-keywords" name="keywords" value="" size="30" maxlength="128" class="form-text">
<span class="required">Required</span>
</div>
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id="edit-submit-acquia-search" value="Search" class="button js-form-submit form-submit btn">Search</button>
</div>
</form>POST /DigitalServices
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required="required" aria-required="true"><span class="required">Required</span>
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aria-required="true"><span class="required">Required</span>
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<div class="field--type-boolean field--name-field-agree field--widget-boolean-checkbox js-form-wrapper form-wrapper" data-drupal-selector="edit-field-agree-wrapper" id="edit-field-agree-wrapper">
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<div id="edit-field-agree-value--description"> Your e-mail address and other personal information are used only for the purpose of responding to your queries. Ocean Network Express will take reasonable steps to ensure confidentiality of your
information and the contents of your message. Usage of your personal information is further outlined in our
<a href="/standard-page/privacy-policy" target="_blank">Privacy Policy</a>/<a href="/standard-page/term-use" target="_blank">Terms of Use</a>. </div>
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aria-required="true"><label for="edit-field-agree-value" class="option js-form-required form-required one-field-label">I consent to the collection and use of my personal information.</label>
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<div data-drupal-selector="edit-captcha" class="captcha captcha-type-challenge--recaptcha">
<div class="captcha__element">
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</div><input data-drupal-selector="edit-captcha-cacheable" type="hidden" name="captcha_cacheable" value="1">
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<div data-drupal-selector="edit-actions" class="form-actions js-form-wrapper form-wrapper" id="edit-actions"><button data-drupal-selector="edit-submit" type="submit" id="edit-submit" name="op" value="Submit"
class="button button--primary js-form-submit form-submit btn">Submit</button>
</div>
</form>POST
<form id="fileUploadForm" enctype="multipart/form-data" method="post" target="fileUploadIframe"><input type="file" id="fileSelector" name="file" style="display: none;"><input name="filename" type="hidden"></form>Text Content
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BREADCRUMB
1. Home
2. ONE Digital Services
3. GET DIGITAL
GET DIGITAL
ONE eBL
ONE QUOTE
MOBILE APP
API
GET DIGITAL
ONE’s Digital Business Solutions offer an array of technology solutions to
support shippers’ needs as they grow, whether the shipper is dealing with 10
shipments or 10,000 shipments per day. These solutions transform the current
business model and create benefits such as improved operational efficiency for
our customers. Designed with you in mind, to save you time and offer you peace
of mind!
As part of our eCommerce Vision, we are committed to delivering a higher level
of service that surpasses industry standards. To uphold this promise, we have
created a dedicated eCommerce team available to assist all ONE customers during
business hours of 8am - 8pm EST.
Click Here for more information on eCommerce Services
Contact Us to Schedule Training or Register for a Login
Via Email: na.csvc.digitalservicessupport@one-line.com
Interested in learning more? Have Questions?
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Your e-mail address and other personal information are used only for the purpose
of responding to your queries. Ocean Network Express will take reasonable steps
to ensure confidentiality of your information and the contents of your message.
Usage of your personal information is further outlined in our Privacy
Policy/Terms of Use.
I consent to the collection and use of my personal information.
Submit
* Remove Customer Form Message
Due to General Data Protection Regulation (GDPR) on privacy and security,
customers have the option to have their submission removed.
ONE eBL
ONE eBL, a simple, swift and secure way to issue, transfer, and sign bills of
lading electronically across your supply chain, ONE eBL port pairs is available
through one and partner platforms.
Simple
* Paperless processes and less manual handling
* Online platform available for seamless access
* Simplified document chain with streamlined approach
Swift
* BL available to our customers within minutes
* Faster document chain, within days
* Enables faster document verification for issuance, endorsement and surrender
Secure
* Mitigated risk of document fraud or loss
* BL encrypted by blockchain technology
* Secure environment with backend contact verification
Click here to learn more about ONE eBL.
ONE QUOTE
Introduction
ONE QUOTE
ONE QUOTE is a digital quotation platform where you can get an instant quotation
and booking for more than 10,000 port pairs in just 3, 2, ONE.
Improve your booking experience through price overview at a glance, space and
equipment guarantee options for your urgent cargo, easy tracking and monitoring
of ONE QUOTE booking details in Shipment Overview…and so much more!
Come on board for smooth sailing of your shipping journey -- together as ONE.
Pls refer to ONE QUOTE Flyer and Starter Pack for a quick summary of the
product.
For more information, contact your local ONE representative today!
Instant
Quotation
Instant Quotation to Booking
Get your rates instantly and your booking confirmed all at one go.
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Guarantee
Space and Equipment Guarantee*
Get both space and equipment guaranteed for your shipment.
* Subject to availability
Booking
Details
Booking Details in One Place
View all of your ONE QUOTE booking details in one place through our Shipment
Overview.
Price
Transparency
Better and More Price Visibility
Enjoy better price transparency at a glance at checkout.
User Guide
Quotation & Booking
Chat Escalation
eCommerce Functions
LOA & eSignature
For a detailed user guide, please refer to here.
Terms and Conditions
1. GENERAL TERMS AND CONDITIONS
2. FREIGHT
3. ONE QUOTE CHARGES
4. EQUIPMENT
5. DEMURRAGE AND DETENTION
6. PAYMENT
7. PREMIUM CARGO SERVICE & SPECIAL PROMOTION SERVICE
8. MERCHANT’S RESPONSIBILITY
9. CARRIER’S RESPONSIBILITY
10. FORCE MAJEURE
11. GOVERNING LAW AND JURISDICTION
12. APPENDIX I: BOOKING CANCELLATION AND AMENDMENT FEE MATRIX
--------------------------------------------------------------------------------
1. GENERAL TERMS AND CONDITIONS
1.1 “Carrier” refers to Ocean Network Express (“ONE”) and its subsidiaries who
are the providers of the transport services.
1.2. “Merchant” refers to the party that agrees and accepts the terms and
conditions of ONE QUOTE while placing any bookings on ONE QUOTE.
1.3. The Merchant shall be responsible for all of the obligations and
liabilities of the shipper and is also subject to the Carrier’s acceptance of
the nomination of a different shipper. In addition, the Merchant is to be fully
liable for any loss and cost incurred to the Carrier in case the nomination of
the shipper or any other party is incorrect, and the Merchant does not have an
authority to legally bind the nominated shipper or any other party in the
booking.
1.4. Notwithstanding the subsequent issuance of any Bill of Lading (whether
negotiable or not), waybill or similar transport documents (either in paper or
electronic form) and any pre-printed portions thereof, ‘Terms and Conditions –
ONE QUOTE’ shall apply and be deemed to be incorporated into the terms of the
ONE B/L terms. In addition, the ‘Terms and Conditions - ONE QUOTE’ shall be
extended as required, logically amended, varied, and supplemented to the ONE B/L
terms, but the validity and enforceability of the other provisions of the ONE
B/L terms shall remain in full force and not be affected.
1.5. Without prior notice to the Merchant, the Carrier reserves the right to
amend the terms and conditions.
1.6. Currently, ONE QUOTE is available for non-DG DRY and REEFER export
shipments. In case a booking is accepted for a shipment other than the scope
mentioned above for whatever reason it may be, such booking shall be cancelled
without any responsibility from the Carrier. In addition, for REEFER shipments,
high-value cargo, including but not limited to pharmaceutical products, and
refrigerated commodities that require special treatment, such as Controlled
Atmosphere (“CA”) or Cold Treatment (“CT"), are not accepted and the Carrier
reserves the right to cancel the booking during the Shipment Instruction (“SI”)
submission stage.
2. FREIGHT
2.1. The quotation rates shall not be subject to change once a Booking
Confirmation has been received.
2.2. In case the Merchant wishes to make amendments to the booking, the booking
shall be subject to repricing based on the changes made, including but not
limited to the route, voyages, equipment type, and the total container volume.
Please note that the original booking will be canceled once an amendment is
requested.
2.3. The total freight summary in USD on ONE QUOTE is for reference purposes
only and should not be used as the actual freight payment. The actual payable
manifested freight and charges are based on the freight and charge detail listed
in the Booking Receipt Acknowledgement.
2.4. The rates quoted are subject to space and equipment availability. In
addition, the quotation is subject to the Merchant’s compliance with the
restrictions and regulations, including but not limited to weight restrictions
and cargo restrictions.
2.5. The rates offered on ONE QUOTE may differ compared to the rates offered in
other sales channels, including but not limited to online and offline channels
for the same conditions.
2.6. The freight shall be subject to non-manifested local surcharges. In
addition, the Carrier is entitled to charge the Merchant with additional
services and charges that may occur after the Booking Confirmation, including
but not limited to heavyweight surcharges, pick-up/drop-off charges, and
container cleaning fees.
2.7. Any obvious freight errors and mistakes on ONE QUOTE are not binding to the
terms and conditions.
3. ONE QUOTE CHARGES
3.1. The operational and system cost for utilizing the system is free of charge.
However, in a situation in which a customer cancels, partially cancels, or does
not bind to the reserved booking, ONE would require a Booking Cancellation Fee
"CCL" as mentioned in Section 8.
4. EQUIPMENT
4.1. The Carrier and its subsidiaries would make every effort to provide the
equipment to ONE QUOTE Merchants but always subjected to its availability.
4.2. If the Merchant wishes to change the equipment size or type, then the
booking shall be subject to repricing based on the amended equipment. If the
notice for amendment is not provided to the Carrier by the Merchant based on the
conditions laid out in Section 8, then a fee (Booking Cancellation Fee "CCL")
shall be payable by the Merchant.
4.3 If the Merchant wishes to
* 4.3.1. Change the equipment size or type that does not change the total TEU
of a booking; or
* 4.3.2. Add the same equipment size or type that results in an increase in the
total TEU of a booking; or
* 4.3.3. Reduce the number of the total TEU of a booking
then the booking shall be subject to repricing only based on the amended and/or
added equipment for cases 4.3.1 and 4.3.2. For case 4.3.3., the booking shall be
subject to the Cancellation Fee (“CCL”) in addition to repricing.
4.4. Merchants may need to pay additional charges to cover the equipment supply
cost if the pick-up/drop-off locations differ from the origin/destination
location confirmed in the booking.
4.5. The equipment availability may be subject to special grade containers, such
as but not limited to food grade.
5. DEMURRAGE AND DETENTION
5.1. The applicable free time, demurrage, and detention for ONE QUOTE cargo are
subject to the Carrier’s detention and demurrage tariff, which can be found
here.
5.2. The Carrier offers special ONE QUOTE free time, demurrage, and detention
for specific countries or locations. The locations that are subject to the
special conditions can be found here. Without prior notice to the Merchant, the
Carrier reserves the right to amend the special condition.
5.3. ONE QUOTE offers additional free time to be purchased at the booking stage
as an additional service, and the available locations for purchase are subject
to the Carrier’s offering based on trade and port pairs. The purchased
additional free time may not be extended more than the purchased number of days,
and the additional free time service charge shall be payable by the Shipper.
5.4. In the case of underuse of the purchased additional free time, there will
be no refund for the underused portion of the days purchased.
5.5. In the case of overuse of the additional free time purchased, the standard
tariff shall be applied to the containers that have exceeded the free time
period as per the regular process.
5.6. If the Merchant wishes to cancel the additional free time service, the
Merchant must cancel the booking, for which the Merchant shall pay the Carrier a
fee (Booking Cancellation Fee (*CCL") as per the conditions laid in Section 8.
6. PAYMENT
6.1. The Merchant agrees and confirms that all statements/invoices will be paid
on time and shall not, under any circumstance, fail to make payment. The prepaid
charge shall be settled prior to the release of the Bill of Lading, and the
destination charge shall be settled prior to the release of the cargo.
6.2. Some countries may adhere to different payment terms for certain charges
and the Merchant may contact local sales representatives for information on
exceptional payment terms.
6.3. For REEFER shipments, the payment term shall be limited to “Prepaid” only.
For any exceptional requests, the Merchant may contact local sales
representatives.
6.4. In the event that the Merchant fails to pay the freight and charges
associated with the cargo, the Carrier reserves the right to exercise the
applicable right for holding a lien over the cargo. In addition, the
Compensation Fee for the Premium Cargo Service/Special Promotion Service will
only be settled after the outstanding freight has been paid by the Merchant.
7. PREMIUM CARGO SERVICE & SPECIAL PROMOTION SERVICE
7.1. The Merchant can purchase a Premium Cargo Service/Special Promotion Service
as an option for which the Booking Confirmation will act as the binding
agreement between the Merchant and the Carrier.
7.2. If the Merchant has purchased a Premium Cargo Service/Special Promotion
Service, the Carrier is committed to provide the equipment and load and ship the
Goods on the first ocean leg vessel as provided in the Booking Confirmation,
subject to the conditions mentioned in the terms and conditions.
7.3. The Merchant who has purchased the Premium Cargo Service/Special Promotion
Service is committed to deliver the cargo to ONE as per the booking detail
listed in the confirmed booking. In the event of a full booking cancellation,
partial booking cancellation, or booking cancellation resulting from an
amendment request, the Merchant shall pay the Carrier a fee (Booking
Cancellation Fee "CCL") as per the conditions laid in Section 8.
8.MERCHANT’S RESPONSIBILITY
8.1. The Merchant is to deliver the Goods for shipment by the Carrier before the
cut-off time as indicated in the Booking Confirmation.
MERCHANTS WITH PREMIUM CARGO SERVICE OR SPECIAL PROMOTION SERVICE
* 8.1.1. For Merchant who has purchased the Premium Cargo Service/Special
Promotion Service, if the Merchant wishes to fully cancel the shipment (i.e.
full cancellation) or reduce the number of containers (i.e. partial
cancellation) after the Booking Confirmation has been issued, then the
Merchant shall pay the Carrier a fee per container cancelled (Booking
Cancellation Fee "CCL") regardless of the cancellation timing as long as the
booking has been once confirmed. In terms of the quantum, the cancellation
fee shall be the same as the total Premium Cargo Service/Special Promotion
Service fee shown in the Booking Receipt Acknowledgement. For a partial
cancellation, the Cancellation Fee per cancelled container is the same as the
Premium Cargo Service/Special Promotion Service fee per container provided in
the Booking Receipt Acknowledgement. In addition, partially cancelled
bookings will be subject to repricing. Please also find the latest Premium
Cargo Service/Special Promotion Service fee matrix on the ONE QUOTE’s page on
our eCommerce website
* 8.1.2. For Merchant who has purchased the Premium Cargo Service/Special
Promotion Service, in case the Merchant wishes to make amendments to the
booking, including but not limited to the route, voyages, and equipment
size/type, a fee (Booking Cancellation Fee “CCL") shall be applied, for these
amendments will result in a cancellation of the current booking, as well as
subject to repricing based on the changes made. Please note that the original
booking will be cancelled once an amendment is requested. For the amendment,
the Merchant shall pay the Carrier a fee per container amended (Booking
Cancellation Fee "CCL"), which is equivalent to 50% of the Premium Cargo
Service/Special Promotion Service fee per container mentioned in the Booking
Receipt Acknowledgement. Please also find the latest Premium Cargo
Service/Special Promotion Service fee matrix on the ONE QUOTE’s page on our
eCommerce website
TABLE 1: MERCHANTS WITHOUT PREMIUM CARGO SERVICE OR SPECIAL PROMOTION SERVICE
- BOOKING CANCELLATION FEE APPLICABLE TIMING
Earlier
Than
Day 10
Before
ETD Day 10
Before
ETD Day 9
Before
ETD Day 8
Before
ETD Day 7
Before
ETD Day 6
Before
ETD Day 5
Before
ETD Day 4
Before
ETD Day 3
Before
ETD Day 2
Before
ETD Day 1
Before
ETD ETD Not
Applicable ✓
Applicable ✓
Applicable ✓
Applicable ✓
Applicable ✓
Applicable ✓
Applicable ✓
Applicable ✓
Applicable ✓
Applicable ✓
Applicable ✓
Applicable
MERCHANTS WITHOUT PREMIUM CARGO SERVICE OR SPECIAL PROMOTION SERVICE
* 8.1.3. For Merchant who has not purchased the Premium Cargo Service/Special
Promotion Service, if the Merchant wishes to fully cancel the shipment (i.e.
full cancellation) or reduce the number of containers (i.e. partial
cancellation) after the Booking Confirmation has been issued, then a
cancellation notice must be provided by the Merchant to the Carrier more than
10 days before the scheduled estimated time of departure (“ETD”). If a
cancellation notice is provided 10 days before the ETD or less (including the
ETD day), then the Merchant shall pay the Carrier a fee (Booking Cancellation
Fee "CCL") per TEU cancelled shown in the below table. In addition, partially
cancelled bookings will be subject to repricing.
Scope CCL Amount (USD) Effective Date
(Booking Date) Expiration Date East Asia Trade* $20 per TEU June 1st, 2021
Until Further Notice All Trades (Except for
East Asia Trade) $100 per TEU June 1st, 2021 Until Further Notice Export
shipments from
Bangladesh, India,
Pakistan, and Sri Lanka
to East/South Asia
(excl. the Red Sea and
the Middle East**) $25 per TEU March 1st, 2022 Until Further Notice Export
shipments
from North America No Cancellation Fee January 31, 2023 May 31st, 2023
*East Asia Trade is covering cargo from and to the following countries or
regions:
BRUNEI, CAMBODIA, CHINA, HONG KONG, INDONESIA, JAPAN, KOREA, LAOS, MACAU,
MALAYSIA, MYANMAR, PHILIPPINES, RUSSIA***, SINGAPORE, TAIWAN, THAILAND, and
VIETNAM
**The Red Sea and the Middle East countries are referring to the following:
DJIBOUTI, EGYPT, JORDAN, SAUDI ARABIA, UNITED ARAB EMIRATES, OMAN, BAHRAIN,
KUWAIT, IRAQ, and QATAR
***Only the following ports in Russia are under the East Asia scope:
NAKHODKA, VLADIVOSTOK, VOSTOCHNY
* 8.1.4. For Merchant who has not purchased the Premium Cargo Service/Special
Promotion Service, if the Merchant wishes to amend the booking after the
Booking Confirmation has been issued, including but not limited to the route,
voyages, and equipment size/type, then the booking will be subject to
repricing based on the changes made, and an amendment notice must be provided
by the Merchant to the Carrier more than 10 days before the scheduled
estimated time of departure (“ETD”). If an amendment notice is provided 10
days before the ETD or less (including the ETD day), then the Merchant shall
pay the Carrier a fee (Booking Cancellation Fee "CCL") per TEU amended shown
in the below table.
Scope CCL Amount (USD) Effective Date
(Booking Date) Expiration Date East Asia Trade* $20 per TEU June 1st, 2021
Until Further Notice All Trades (Except for
East Asia Trade) $100 per TEU June 1st, 2021 Until Further Notice Export
shipments from
Bangladesh, India,
Pakistan, and Sri Lanka
to East/South Asia
(excl. the Red Sea and
the Middle East**) $25 per TEU March 1st, 2022 Until Further Notice Export
shipments from
North America No Cancellation Fee January 31, 2023 May 31st, 2023
*East Asia Trade is covering cargo from and to the following countries or
regions:
BRUNEI, CAMBODIA, CHINA, HONG KONG, INDONESIA, JAPAN, KOREA, LAOS, MACAU,
MALAYSIA, MYANMAR, PHILIPPINES, RUSSIA***, SINGAPORE, TAIWAN, THAILAND, and
VIETNAM
**The Red Sea and the Middle East countries are referring to the following:
DJIBOUTI, EGYPT, JORDAN, SAUDI ARABIA, UNITED ARAB EMIRATES, OMAN, BAHRAIN,
KUWAIT, IRAQ, and QATAR
***Only the following ports in Russia are under the East Asia scope:
NAKHODKA, VLADIVOSTOK, VOSTOCHNY
8.2. If the Merchant fails to deliver the Goods for shipment to the Carrier due
to unforeseeable circumstances related to
* 8.2.1. Force majeure; or
* 8.2.2. Customs inspection delay with a proven record from authority
then a fee (Booking Cancellation Fee "CCL") mentioned in Section 8 shall not be
applicable. In addition, if a booking needs to be cancelled due to a combining
of bookings and the newly combined booking has been placed, then a fee (Booking
Cancellation Fee "CCL") shall not be applicable.
The Merchant shall submit evidence and proof to the Carrier, proving that the
non-performance of the Merchant’s obligation was unavoidable and met the
exceptional circumstances listed in 8.2.1 or 8.2.2
8.3. The Merchant warrants to the Carrier that the particulars relating to the
commodity and cargo weight are accurate and correct. The Merchant also warrants
that the Goods are lawful Goods and contain no contraband, drugs or other
illegal substances or stowaways, and that the Goods are non-hazardous Goods.
8.4. If, however, there is a discrepancy of more than 3 metric tons per TEU
between the weight declared during the booking stage and the final weight before
loading, the Merchant shall pay the Carrier a weight discrepancy fee of $2,000
per container.
Weight Discrepancy Amount (USD) Effective Date (Booking Date) Expiration Date
$2,000 per Container May 15th, 2022 Until Further Notice
9. CARRIER’S RESPONSIBILITY
9.1. The service schedule for Departure (Estimated Time of Departure “ETD”),
Transit Time (Duration), and Arrival Time (Estimated Time of Arrival “ETA”) on
ONE QUOTE may change after the Booking Confirmation. In addition, the ETD,
Duration, and ETA are not part of the contract of carriage and the Carrier does
not guarantee/provide commitment to these schedules.
9.2. If the Merchant has purchased a Premium Cargo Service/Special Promotion
Service, the Carrier is committed to provide the equipment, load and ship the
Goods on the first ocean leg as provided in the Booking Confirmation, subject to
the conditions mentioned in the terms and conditions.
9.3. The space guarantee for loading and shipping the goods is limited to ocean
routes, and the Carrier does not extend the guarantee to the loading to an
inland transportation mode.
9.4. In the event of the Booking Confirmation is issued to the Merchant by the
Carrier, for any change requested by the Merchant which would result in the
cancellation of the existing booking, the new booking placed on the same ship
does not automatically carry the Premium Cargo Service/Special Promotion Service
unless the Merchant has also purchased the Premium Cargo Service/Special
Promotion Service for the new booking.
9.5. The Carrier would make every effort to fulfill the service requirement
listed in the confirmed booking, and it is unlikely that the Carrier will change
or cancel the Merchant’s booking. However, after the Booking Confirmation is
issued by the Carrier, in an unlikely event where the Carrier fails to provide
the equipment, load and ship the cargo on the first ocean leg vessel for which
the Merchant has purchased Premium Cargo Service/Special Promotion Service,
except for the circumstances listed in Section 9.6, the Carrier shall compensate
the Merchant for the change of shipment at below quantum. Please find the latest
quantum of the Premium Cargo Service/Special Promotion Service fee in the ONE
QUOTE’s page on our eCommerce website
* 9.5.1. Rollover to an alternative vessel: 50% of the Premium Cargo
Service/Special Promotion Service fee per container as listed on the Booking
Receipt Acknowledgement
* 9.5.2. Cancellation due to equipment unavailability: 100% of the Premium
Cargo Service/Special Promotion Service fee per container as listed on the
Booking Receipt Acknowledgement
9.6. The Compensation Fee, as stated in Section 9.5, shall not be payable by the
Carrier to Merchant if the Carrier’s failure, as stated in Section 9.5, is due
to the following that are beyond Carrier’s reasonable control:
* 9.6.1. Force majeure; or
* 9.6.2. The delay in pre-carriage transportation including barge, rail, and
truck to connect to the booked ocean vessel; or
* 9.6.3. Equipment pick-up date by the Merchant is earlier than the date
requested by the Carrier; or
* 9.6.4. Special requirements of the equipment condition such as food grade; or
* 9.6.5. The Merchant rejects a different equipment type to serve as a
substitute for the required equipment type proposed by the Carrier; or
* 9.6.6. Port omission (beyond the Carrier’s reasonable control); or
* 9.6.7. Late document submission or incorrect declarations by Merchant; or
* 9.6.8. Late gate-in (missing the cut-off time) by Merchant; or
* 9.6.9. Noncompliance with weight, cargo, and commodity restrictions or
limitations by the regulation or Merchant; or
* 9.6.10. Breaching of ONE’s B/L Clause by Merchant; or
* 9.6.11. Outstanding freight not paid for the shipment by Merchant and not
complying with the payment terms.
In addition, if the Goods are loaded and shipped on an alternative vessel within
three (3) days earlier or after the scheduled ETD as confirmed in the Booking
Confirmation, then the Carrier shall not pay the Compensation Fee. Lastly, in
the unlikely event of multiple rollovers, the Compensation Fee will only be paid
once.
9.7. The claim for the Compensation Fee must be submitted by the Merchant within
sixty (60) calendar days of the change made by the Carrier in order to be
eligible for compensation.
9.8. The Compensation Fee will not be credited to any future shipments as well
as in case the Merchant cancels the shipment after a rollover.
10. FORCE MAJEURE
10.1. Force Majeure referred in Sections 8 and 9 means any circumstances beyond
the reasonable control of a party which, by the exercise of due diligence, such
party is unable to provide against, such as but not limited to war (whether
declared or not), warlike or belligerent acts or operations, hostilities or the
imminence thereof, act of public enemies, terrorism or terrorist acts, restraint
of princes, rulers or people, compliance with any compulsorily applicable law or
governmental directive, boycott against flag, political ban, epidemic, port
congestion which is reasonably anticipated to incur delay of 48 hours or more,
act of God, strikes, lockouts, labor disputes, stoppages or unrest (whether or
not involving the employees of the affected party), accidents, invasion,
rebellion or sabotage, or any other events whatsoever beyond the reasonable
control of the affected party.
10.2. The performance of this Agreement by the affected party, to the extent of
the Force Majeure, shall be suspended without penalty or liability on the part
of the affected party (in whole or in part as appropriate) until such time as
the performance thereof is again practicable, without prejudice to any rights,
liabilities, and obligations accrued up to the date of suspension.
10.3. Any party affected by any event of Force Majeure shall take all reasonable
steps to minimise the consequences of such event on the performance of their
material obligations under the booking.
11. GOVERNING LAW AND JURISDICTION
11.1. The terms and conditions and provision of the service shall be governed by
Singapore law except as may be otherwise provided for herein. Unless otherwise
agreed by the Carrier, any action against the Carrier hereunder must be brought
exclusively before the Singapore High Court. Any action by the Carrier to
enforce any provision of these terms and conditions may be brought before any
court of competent jurisdiction at the option of the Carrier.
12. APPENDIX I: BOOKING CANCELLATION AND AMENDMENT FEE MATRIX
TABLE 2: MERCHANTS WITH PREMIUM CARGO SERVICE OR SPECIAL PROMOTION SERVICE
Seq Scenario Scenario Description Before Booking
Confirmation
(BRN) After Booking
Confirmation
(BRN) Booking
Cancellation
Fee ("CCL") Repricing of
Freight Booking
Cancellation
Fee ("CCL") Repricing of
Freight 1 Entire Booking
Cancellation Merchant requests to cancel the
booking entirely (i.e. full cancellation) - - ✓ (100% of Premium Cargo Service
/Special Promotion Service fee) - 2 Cancellation due to
Vessel Voyage
Cancellation or Port
Omission Merchant requests to cancel the
booking due to either cancelled
vessel voyage or port omission by the
vessel voyage - - - - 3 Cancellation due to
Lack of Equipment Merchant requests to cancel the
booking due to no requested
equipment is available - - - - 4 Volume Amendment
(Increase) Merchant requests to add the number
of containers, leading to an increase
of the total TEU
of a booking - ✓ - ✓ 5 Volume Amendment
(Decrease) Merchant requests to reduce the
number of containers, leading to a
decrease in the total TEU of a
booking - ✓ ✓ (100% of Premium Cargo Service
/Special Promotion Service fee) ✓ 6 Vessel Voyage
Amendment Merchant requests to change the
vessel voyage from the original
vessel voyage - ✓ ✓ (50% of Premium Cargo Service
/Special Promotion Service fee) ✓ 7 Route Amendment Merchant requests to change
the
route from the original route - ✓ ✓ (50% of Premium Cargo Service
/Special Promotion Service fee) ✓ 8 Container Type/Size
Amendment (No
Decrease in the
Total TEU) Merchant requests to change the
container type or size from the
original container type/size that
results in either increase in the total
TEU or remains as-is - ✓ - ✓ 9 Container Type/Size
Amendment
(Decrease in the
Total TEU) Merchant requests to change the
container type or size from the
original container type/size that
results in a decrease in the total TEU - ✓ ✓ (50% of Premium Cargo Service
/Special Promotion Service fee) ✓ 10 Customer Details/Reference,
Weight, Commodity
Information
Amendment Merchant requests to change the
customer details (e.g. shipper,
consignee info, etc.), weight, and
commodity information - - - -
TABLE 3: MERCHANTS WITHOUT PREMIUM CARGO SERVICE OR SPECIAL PROMOTION SERVICE
Seq Scenario Scenario Description Before Booking
Confirmation or > 10 Days
Before ETD After Booking
Confirmation or ≤ 10 Days
Before ETD Booking
Cancellation
Fee ("CCL") Repricing of
Freight Booking
Cancellation
Fee ("CCL") Repricing of
Freight 1 Entire Booking
Cancellation Merchant requests to cancel the
booking entirely (i.e. full cancellation) - - ✓ (USD 100* per TEU cancelled) - 2
Cancellation due to
Vessel Voyage
Cancellation or Port
Omission Merchant requests to cancel the
booking due to either cancelled vessel
voyage or port omission by the vessel
voyage - - - - 3 Cancellation due to
Lack of Equipment Merchant requests to cancel the
booking due to no requested
equipment is available - - - - 4 Volume Amendment
(Increase) Merchant requests to add the number
of containers, leading to an increase
of the total TEU of a booking - ✓ - ✓ 5 Volume Amendment
(Decrease) Merchant requests to reduce the
number of containers, leading to a
decrease in the total TEU of a
booking - ✓ ✓ (USD 100* per TEU amended) ✓ 6 Vessel Voyage
Amendment Merchant requests to change the
vessel voyage from the original vessel
voyage - ✓ ✓ (USD 100* per TEU amended) ✓ 7 Route Amendment Merchant requests to
change the
route from the original route - ✓ ✓ (USD 100* per TEU amended) ✓ 8 Container
Type/Size
Amendment (No
Decrease in the Total
TEU) Merchant requests to change the
container type or size from the original
container type/size that results in
either increase in the total TEU or
remains as-is - ✓ - ✓ 9 Container Type/Size
Amendment
(Decrease in the Total
TEU) Merchant requests to change the
container type or size from the original
container type/size that results in a
decrease in the total TEU - ✓ ✓ (USD 100* per TEU amended) ✓ 10 Customer
Details/Reference,
Weight, Commodity
Information
Amendment Merchant requests to change the
customer details (e.g. shipper,
consignee info, etc.), weight, and
commodity information - - - -
For East Asia trade, USD 20 per TEU shall be applicable. East Asia Trade is
covering cargo from and to the following countries or regions:
China/Hong
Kong/Korea/Japan/Vietnam/Taiwan/Indonesia/Thailand/Malaysia/Singapore/Philippines
FAQ
Platform
What are the advantages of using ONE QUOTE over the traditional sales channels?
Through ONE QUOTE, customers can enjoy instant quotation without waiting and
book a shipment in one go online. In addition, customers will able to see the
price breakdown with better transparancy as well as being able to track all of
ONE QUOTE bookings in a dashboard. Last but not least, exclusively on ONE QUOTE,
customers also have the option to purchase value added services such as "Special
Promotion Services","Premium Cargo Service" and "Additional Freetime Purchase".
If you are interested in, please log in to eCommerce & launch ONE Quote to enjoy
Instant Quotation.
How do I make a booking on ONE QUOTE?
Here is a Tutorial Video and a User Guide to guide through the booking process
on ONE QUOTE.
Is ONE QUOTE available as a mobile app?
Yes, it is available on mobile app as well. Pls download here
Can I share my ONE QUOTE quotation to multiple email address other than the
registered email address?
The quotation is tied to a registered customer ID and can only be applied to the
affiliated customer with the ID.
Can I see all of my bookings with ONE on ONE QUOTE?
Yes, you can see all of your ONE bookings (not just ONE QUOTE Bookings) under
"SHIPMENT OVERVIEW" on eCommerce. To view ONE QUOTE bookings only, simply select
"Booking channel" as "ONE QUOTE" and you will find your ONE QUOTE Booking. For
details, pls refer to our Tutorial Video.
What should I do if rates are not appearing for my routing?
There will be a chatbot in ONE QUOTE to make an inquiry. In the chatbot window,
please select the category of your inquiry and provide details for which our ONE
staff will provide assistance. For details, please refer to our Tutorial Video.
How can I submit shipping documents, such as VGM, for ONE QUOTE bookings?
Please refer to our eCommerce "DOCUMENTATION" tab to proceed with the
submission. Here is a Tutorial Video for guidance as well.
Coverage
Which origin/destination (trades) are supported by ONE QUOTE?
Please refer to Service Coverage. For more details, Port Pair List is available
on ONE QUOTE main page. You can simply go to "Port Pair List" menu and find the
available ONE QUOTE port pairs.
Which types of cargo, container, and commodities are supported by ONE QUOTE?
DRY 20, DRY 40, DRY 40H, REEFER 20, REEFER 40, and REEFER 40H for a general FAK
commodity is supported by ONE QUOTE. DG and Special Cargo are currently not
available. If you wish to have a quotation for cargo type that is not supported
by ONE QUOTE, please contact our Local Offices to follow up on your requirement.
Which countries have access to ONE QUOTE?
Please refer to here for the list of countries that have access to ONE QUOTE.
Is inland routing supported by ONE QUOTE?
Yes, Inland route is in the line up for ONE QUOTE but currently not Door term is
covered.
Is door delivery available on ONE QUOTE?
Currently, only CY/CY term is supported by ONE QUOTE.
Booking
Will I still be able to make a booking request through the usual channel instead
of ONE QUOTE?
Yes, you can. Please go to our existing eCommerce to proceed to booking.
Can I combine ONE QUOTE bookings and regular bookings?
No, the quotation offered in ONE QUOTE is specifically and exclusively for ONE
QUOTE bookings. Combining bookings is not allowed even between ONE QUOTE
bookings.
Will I still be able to amend the booking after I have received a booking
confirmation?
Yes, you can request for amendment through a support window via chatbot with an
amendment fee applicable. Please find the details in our Terms and Conditions
and the necessary steps in our tutorial video here.
Can I cancel my ONE QUOTE booking?
Yes. you can. You can cancel your bookings in eCommcere under "Shipment
Overview" or "Booking Status" screen. However, cancellation fee maybe be
applicable. Please refer to our Terms and Conditions for details.
Will I be able to track my ONE QUOTE bookings?
Yes, you can. To track your ONE QUOTE booking, please go to our eCommerce
website, select Track and Trace from the side menu and then Cargo Tracking. For
more details, you can also refer to our Tutorial Video for guidance.
Quotation
How long are the rates offered on ONE QUOTE valid for?
As ONE QUOTE is for spot bookings, the rates are only valid for the
vessel/schedule you have selected at the time of the quotation.
Can I request to extend the validity of the rates offered on ONE QUOTE?
No, you cannot. As ONE QUOTE only offers spot bookings, the rates are only valid
for the vessel/schedule you selected at the time of the quotation.
How frequently are rates refreshed on ONE QUOTE?
The rates are dynamically refreshed and there is no fixed update cycle.
Are rates offered on ONE QUOTE negotiable?
No, they are non-negotiable.
I have an existing contract with ONE. Can I use the contract rate for my ONE
QUOTE booking?
No, it is not possible. In case you'd like to make a booking with an existing
contract, please go to our existing eCommerce page to proceed.
What charges are included in the ONE QUOTE rates?
You can see the breakdown of charges in the 'Get Quote' step as well as in the
'Contract Draft' step when you submit the booking request in ONE QUOTE.
Alternatively, you can find which charges are applicable for a specific port
pair via the Surcharge Search. For details, please refer to our Terms and
Conditions.
Are ONE QUOTE rates subject to any additional charges?
Once it is confirmed, there will be basically no additional as manifested charge
. Howerver there will be cases that additional charges or fees may be applicable
depending on the condition (e.g Heavy Weight Surcharges, Pick Up/Drop Off,
Container Cleaning etc). All information about rates can be found in the Terms
and Conditions, or please refer to the Surcharge Search to see all the
applicable charges for a port pair.
What kinds of fees and charges should I expect for ONE QUOTE?
Please refer to our terms and conditions for details. In addition, please note
all the applicable charges for a port pair is available for viewing in the
Surcharge Search.
Is free time included in the quotation for detention and demurrage?
No, it is not. The tariff condition in each location at origin/destination will
be applied. Please refer to our demurrage and detention tariff here.
Alternatively, you can purchase addtional 'Free Time’ at a discount. Please
check the ‘Port Pair list’ on ONE QUOTE and see the port pairs where we offer
‘Freetime’.
Additional Service
What is included in the "Premium Cargo Service"/"Special Promotion Service"?
Space and equipment will be secured for your booking with priority. The details
of the conditions can be found in our terms and conditions.
If I purchased "Premium Cargo Service"/"Special Promotion Service" but my cargo
was rolled, what will happen?
ONE will compensate the customers by following ONE QUOTE's terms and conditions,
which please find it here.
Can I purchase any additional free time for detention and demurrage?
ONE QUOTE offers additional free time at a discount, which is available for
purchase during the booking stage. Please check the ‘Port Pair list’ on ONE
QUOTE and see the port pairs where we offer ‘Freetime’.
Payment
How will the payment be done for ONE QUOTE bookings?
Payment will be processed during the B/L handling stage, which is the same as
our current procedure for manual and EDI bookings.
FMC
Why is LOA (Letter of Authorization & eSignature registration is required?
ONE needs to have an evidence that the Price Owner or Cargo owner authorized an
agent to act on their behalf. This is the reason why the authorized signatory of
LOA is only the Price Owner. Even without Agent to authorized, the Price Owner
or Cargo Owner needs to authorized certain individual to be a representative of
the company when dealing with FMC shipmeents and using ONE QUOTE platform.
eSignature is required to eliminate the physical requirement of signing the
contract prior FMC filing. ONE will be filing the contract automatically to FMC
website once the Booking has been submitted via ONE QUOTE platform.
Do I need to submit LOA everytime I want to place of Booking in ONE QUOTE?
The Letter of Authority and eSignature is valid for a maximum of 1 year. However
any adjustments / changes to the approved LOA will require submission of new LOA
and for previously approved LOA will be expired. Only 1 LOA is accepted within
the specific validity period. For more details, you can also refer to our
Tutorial Video for guidance.
What is the pre-requisite of LOA submission for each customer Type?
BCO Customer Type: This type of Customer is able to submit LOA without any
pre-requisite as long as the Digital LOA , Hard Copy LOA under Company Letter
Head is uploaded with same information as digitial LOA and identification of
Authorized eCommerce UserID who will be submitting BKG via ONE QUOTE Non-BCO
Customer Type: This type of Customer requires to have FMC Org # provided by
Federal Maritime Commission of US prior to LOA submission. For more details, you
can also refer to our Tutorial Video for guidance.
Who is able to submit eSignature as part of FMC requirements?
Only the "Authorized eCommerce Users" from the submitted LOA is able to submit
eSignature. For more details, you can also refer to our Tutorial Video for
guidance.
When can I submit eSignature?
Only upon submission of LOA and if you received a notification requiring
submission of eSignature. This means that you are selected as "authorized
eCommerce user" mentioned in the LOA. For more details, you can also refer to
our Tutorial Video for guidance.
How long should I wait for the LOA or eSignature to be approved?
Validation and processing of LOA and eSignature will take about 2-3 days. You
will received a notification once Approved or rejected due to incomplete,
invalid or missing information from the submitted request. For more details, you
can also refer to our Tutorial Video for guidance.
How to add an autohrized person in eCommerce during the LOA process?
Please refer to the eCommerce User Guide for LOA, page 3
Am I able to submit multiple LOA?
Only 1 LOA is accepted within the specific validity perod and special Customer
Type selected, either as Price Owner or Agent.
Why am I not able to proceed with quotation search in ONE QUOTE for Transpacific
Eastbound
System have a logic to validate if LOA and eSignature are submitted and in
approved status before allowing Customers to search for Quotation under
Transpacific Eastbound. If Customers have not submitted this pre-requisite,
please refer to eCommerce platform and refer to FMC Requirement Guideline.
Can we use the Service Contract contract condition for other bookings?
No. The ONE QUOTE contract is only applicable to the specific booking placed by
the shipper according to the condition specified in the booking including but
not limited to Vessels, Routes, Inland Routes, Equipment Type, Commodity,
Weight.
ONE QUOTE
ONE QUOTE is a digital quotation platform where you can get an instant quotation
and booking for more than 10,000 port pairs in just 3, 2, ONE.
Improve your booking experience through price overview at a glance, space and
equipment guarantee options for your urgent cargo, easy tracking and monitoring
of ONE QUOTE booking details in Shipment Overview…and so much more!
Come on board for smooth sailing of your shipping journey -- together as ONE.
Pls refer to ONE QUOTE Flyer and Starter Pack for a quick summary of the
product.
For more information, contact your local ONE representative today!
Instant
Quotation
Instant Quotation to Booking
Get your rates instantly and your booking confirmed all at one go.
Loading
Guarantee
Space and Equipment Guarantee*
Get both space and equipment guaranteed for your shipment.
* Subject to availability
Booking
Details
Booking Details in One Place
View all of your ONE QUOTE booking details in one place through our Shipment
Overview.
Price
Transparency
Better and More Price Visibility
Enjoy better price transparency at a glance at checkout.
MOBILE APP
Demurrage & Detention Rate Calculator
DEMURRAGE & DETENTION RATE CALCULATOR
D&D Rate Calculator
We are pleased to announce our Last Free Day and Demurrage and Detention
calculator is now available on our Mobile App and Live Chat. Determining your
last free day and estimating demurrage and detention charges has never been
easier! At this time, the calculator is available for import shipments only and
final cost(s) will be determined and invoiced at completion of services.
Benefits of utilizing the mobile app include:
* Instant visibility to your estimated Dem / Det charges for import shipments
* Ease of managing transactions and information within your reach
* Available at your fingertips 24/7
* User Friendly
Mobile App
If you need any additional help or have additional questions, please feel free
to schedule a training session with our digital services team at your
convenience, by clicking here.
If you wish to register for an account, please click below "Register" button.
Register
Discover more digital solutions we offer at ONE that may suit your needs.
ONE QUOTE
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ONE QUOTE
ONE QUOTE
Instant Quotation to Booking
Get your rates and booking confirmation all at one go.
Booking Details at a glance
View all your ONE QUOTE booking details in one glance through the Dashboard
Space and Equipment Guarantee
Get both space and equipment guarantee for your shipment.
Better and More Price Visibility
Enjoy better price transparency at checkout.
If you wish to register for an account, please click below "Register" button.
Register
Discover more digital solutions we offer at ONE that may suit your needs.
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Track & Trace
TRACK & TRACE
Search Booking/BL No.
Track your shipments using either BL/Booking number or Container number or
mixture of both depending on your preference.
The QR Code scanning will enable you to avoid manual typing, or use the recent
history to capture your most recent search.
Look Up Container Details
We provide comprehensive shipment information
Save Container To Track
By using the “My tracking” feature, you will be able to continuously monitor
your shipments without the hassle of manual search.
Active Shipments
Active shipments provides a snapshot of departing and arriving shipment with
default of 2 weeks from current date.
However Customer can further customize the view using the filter option and
result can be extended to a maximum of one month of arriving and departing
shipments.
The hyperlink on each BL number leads to a more detailed shipment information.
If you wish to register for an account, please click below "Register" button.
Register
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Schedule Enquiry
SCHEDULE ENQUIRY
Point to Point Schedule
With ‘Point to Point Schedule’ search, you have the option to immediately
customize your search to specific routes for validation.
Port Schedule
Another option for search is using a specific port. ONE Mobile App will provide
a list of vessel schedule for the specified port.
Vessel Schedule
If you only know the vessel name with no other details, you still will be able
to check the vessel schedule by using the “Vessel Schedule” option in the app.
Bookmark Schedule
To continuously monitor a particular point to point schedule, you can use the
“My Schedule” feature.
If you wish to register for an account, please click below "Register" button.
Register
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Live Chat
LIVE CHAT
Any urgent issue or clarification needed with ONE? Connect to our Live Chat
agents available in your location.
If you wish to register for an account, please click below "Register" button.
Register
Discover more digital solutions we offer at ONE that may suit your needs.
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Corporate News
CORPORATE NEWS
Stay updated with our current announcements, activities and press releases via
ONE Mobile App. Check out the NEWS page.
If you wish to register for an account, please click below "Register" button.
Register
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Notifications
NOTIFICATIONS
Proactive Alerts
For your convenience of coping with proactive alerts subscription in eCommerce,
push notification will be provided via our Mobile app. Same will be provided via
the Notification Page.
eSubscription
All your eSubscription via eCommerce is in your fingertips. Push notifications
will be provided via our mobile app and will still be able to be retrieved via
Notifications Page.
If you wish to register for an account, please click below "Register" button.
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VGM
VGM
VGM INPUT
You can submit your VGM information by Method 1 or Method 2 using this feature:
* Method 1: Submit VGM as weight Type.
* Method 2: Submit Cargo type as weight type and system will calculate
escalated VGM weight using a formula "Cargo Weight + Container Tare Weight".
VGM Info
You can verify your submitted VGM using VGM Info. Weight showing NOT YET
DECLARED is stating that submitted VGM weight have not yet been announced to
PORT OF LOAD Terminal by ONE. Weight will be shown as Declared once ONE has
submitted loading documents to the Terminal.
Tare Weight
Using this feature, you can check Container Tare weight per Size/Type.
If you wish to register for an account, please click below "Register" button.
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Other Features
OTHER FEATURES
Global Directory
Learn where ONE offices are located globally via Global Directory
Service Maps
Learn about our extensive liner network services
FAQs
You may have some questions about ONE Mobile App that we might have the answers.
Check out our Mobile App FAQ and learn more about this digital solution.
If you wish to register for an account, please click below "Register" button.
Register
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DEMURRAGE & DETENTION RATE CALCULATOR
D&D Rate Calculator
We are pleased to announce our Last Free Day and Demurrage and Detention
calculator is now available on our Mobile App and Live Chat. Determining your
last free day and estimating demurrage and detention charges has never been
easier! At this time, the calculator is available for import shipments only and
final cost(s) will be determined and invoiced at completion of services.
Benefits of utilizing the mobile app include:
* Instant visibility to your estimated Dem / Det charges for import shipments
* Ease of managing transactions and information within your reach
* Available at your fingertips 24/7
* User Friendly
Mobile App
If you need any additional help or have additional questions, please feel free
to schedule a training session with our digital services team at your
convenience, by clicking here.
If you wish to register for an account, please click below "Register" button.
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API
At ONE, we're developing APIs to allow customers, third party platforms, and
applications like our Mobile App to retrieve information and data including
rates and schedules. ONE's API data is intended to be consumed by business
partners with established API environments and API development teams or those
partnering with a 3rd party API provider. If you are trying to understand how
you can leverage API and EDI in the supply chain, email for more information:
na.csvc.digitalservicessupport@one-line.com
Main benefits of API:
* Streamline sharing of data between systems (internal and external)
* Increase user engagement
* More open to attacks
Disadvantages of API:
* Set up requires approval and API Onboarding
* Limited support
* Requires current use/adoption
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