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 1. SAP Support Portal Home
 2. My Support


USERS

 * Overview
 * Administrator Concept
 * FAQs


USERS & AUTHORIZATIONS

USER MANAGEMENT

Manage user IDs for your company. Assign authorizations and specify customer or
installation numbers for access. You will require the authorizations Edit User
Data and Edit Authorizations.

Manage Users & Authorizations


Whitepaper and Policy

One Identity for Life (SAP Thought Leadership Paper)

Identity & User Management Policy

General

Get started with your S-user ID

Email guidelines for SAP Universal ID and S-user IDs

S-user lifetime process

SAP Multi-Factor Authentication (MFA)

P- or S-user password change and reset

SAP Universal ID password change and reset

Administrators

User, authorization and administrator concept

Online help: User management



MY IMPORTANT CONTACTS

Find contacts at your company who have special functions such as Super
Administrator, Cloud Administrator, or Security Contact, listed with SAP.

View Important Contacts


Description of important functions

Service Partner Users – Authorize a partner's S-user to manage incidents on your
behalf
(Available for SAP SuccessFactors, SAP Ariba, SAP S/4HANA Cloud, SAP S/4HANA
Cloud, private edition and SAP BTP Cloud administrators)



MY AUTHORIZATIONS & FUNCTIONS

Review what access levels you have when using support applications and see if
you are assigned any important functions in relation to supporting an SAP
product.

View Authorizations & Functions


Managing your launchpad user profile

SAP Universal ID




ADMINISTRATOR CONCEPT

Administrators are S-users who are authorized to add and administer users and
authorizations. Administrators can only assign those authorizations that they
have been granted themselves. SAP distinguishes between the following types of
administrators, based on their authorizations:



SUPER ADMINISTRATORS

Super administrators have all authorizations for all applications in the SAP ONE
Support Launchpad and the SAP for Me customer portal at the highest possible
level, such as for all installations under the customer number (and in case of a
Customer Center or Expertise for all customer numbers under the CCoE).

Learn more about Super Administrators



CLOUD ADMINISTRATORS

This applies to customers who have licensed an SAP cloud product.

Cloud administrators have all authorizations that are required to fulfill all
SAP cloud-related tasks in the SAP ONE Support Launchpad or the SAP for Me
customer portal at the highest possible level. SAP creates the first S-user for
new cloud customers and assigns this user these authorizations.

Learn more about Cloud Administrators



USER ADMINISTRATORS

User administrators are users who have the authorization to grant all
authorizations that they have themselves to other users or revoke them. They are
responsible for creating and administering S-user IDs.

Learn more about User Administrators




FREQUENTLY ASKED QUESTIONS

WHO DO I CONTACT TO REQUEST A CHANGE IN AUTHORIZATIONS/PERMISSIONS?

Your super-administrator or cloud-administrator can grant you more
authorizations.

 



HOW DO I FIND WHAT AUTHORIZATIONS I CURRENTLY HAVE?

You are able to view your existing authorizations in the SAP ONE Support
Launchpad's My Profile section.

 



WHO DO I CONTACT IF I HAVE ANY ISSUES WITH MY PASSWORD?

If you forgot your logon details, you can retrieve and reset your own password.
Otherwise, contact SAP Support for password issues.

 



HOW CAN I REPORT AN ISSUE RELATED WITH USER MANAGEMENT TO SAP?

Use the XX-SER-SAPSMP-USR component to report an incident about user data
issues.



IS THERE ADDITIONAL INFORMATION FOR CUSTOMER CENTERS OF EXPERTISE (CCOE) USING
THE CORPORATE FUNCTION CONCEPT?

Yes, for value contract customers, multiple customer numbers (often representing
different subsidiaries of a corporate group) can be bundled in a feature called
a "Customer Center of Expertise" (CCoE).

Learn more from the help file about the user, authorization and administrator
concept and learn more on the CCoE concept with SAP Note 2632518.


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