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SpeakersAgendaWhy Attend?VenuePartners Locations ▼ SpeakersAgendaWhy Attend?VenuePartners Locations ▼ Text here Text here Sign In Register February 16 - 17, 2023 Austin Marriott South 4415 South Interstate 35 Frontage Road Austin Customer Success Festival "Customer Success Collective couldn't have done a more amazing job creating a CS community that's modern, collaborative and representation from some of the smartest leaders in customer success. Can't wait for the next event!” Co-Founder & CEO, Catalyst Sponsor Download brochure Register What is Customer Success Festival? When you attend the Customer Success Festival, you can expect a jam-packed two days filled with networking opportunities and knowledge sharing. Whether you’ve got a problem concerning onboarding, churn mitigation, or renewals, rest assured, you’ll leave our two-day festival rejuvenated and return to work to apply your findings in brand-new strategies. Our keynote presentations and panel discussions are spearheaded by the brightest CS leaders from the world’s most recognizable brands, all with a wealth of experience. There’s no better place to recharge your CS batteries and achieve that eureka moment. Button Why attend? EARLY BirD DISCOUNT ENDS in: 16 days 23 hours 46 minutes 30 seconds Call to action Download brochure Button Check out our speakers See our influential speaker lineup, with more announced each week. Rachel Provosty Sheriff Head of Global Customer Success and Professional Services LogicMonitor Ayman Husain Director, Customer Success Microsoft Marissa Barcza Vice President of Customer Success MakerSights Jess Osborn Vice President of Global Customer Success Management Gocardless Rob Zambito Vice President of Customer Success Tradewing Trip Gotelli Sr. Customer Success Manager Adobe Jillian Bierman Sr Manager, Customer Success LogicMonitor Doug Norton Head of Scaled Customer Success Bill Becky Banasik SVP Client Success TimelyMD James Williams Senior Manager, Customer Success Torch Matthew Primero Director, Customer Success MuleSoft Melissa Lipscomb Senior Director, Customer Success Engineering Confluent Taylor Hodges Head of Customer Success Mgt. | Enterprise JLL Technologies Call to action Request to speak See all speakers Testimonials “ “I was struck by the strong quality of the speakers that I got to hear. Nice work putting on a great event.” Author Name Head of Strategic Customer Success “ “The event was impactful. I can take some of the learnings back to our teams and say, 'This is something I think we need to invest in in the future', or 'I think we should be attending these events more.” Author Name Senior Manager, Customer Success “ “I was HIGHLY impressed with the last conference. It was amazing to see such a large turn-out and that it was well put together.” Author Name Global Scale Strategy Lead, CS Join the conversation Have you been looking for a community wholly dedicated to customer success? If so, you’ve come to the right place. The Customer Success Collective is a platform designed to bring CS enthusiasts together in one space, to help elevate the CS function with state-of-the-art resources, world-class events and stimulating conversation. And the best part? CSC’s made up of the smartest leaders in the space who are shaping the future of the industry. Agenda & topics covered Absorb the knowledge of CS thought-leaders who are making waves in the industry and return to the office brimming with new ideas. * Engage, convert, retain; holistically understanding your customers to increase retention * Constructing risk mitigation programs to prevent customers from churning * Learn how to effectively demonstrate the strategic value of CS to earn exec buy-in * Discover the most effective strategies to master challenging renewal conversations * A CS operations playbook: supercharge your ops team to help you grow revenue at scale * Tap in to the latest customer engagement strategies that are proven to increase CLV * Turning customer success into a revenue generating function Call to action Download brochure View full agenda Executive summary Audience insight Company revenue Image description Seniority level Image description Company size Image description Audience insight 25+ Speakers 100+ Attendees 75% Senior management 75+ Companies Co-located This event is co-located with Sales Enablement Summit Image description Product-led Summit Image description Product Marketing Summit Image description Who's attending? Join attendees from the world’s largest companies and most exciting startups Call to action Join them Button Partners See our partners for this year's festival Supporting partners Partners Series partners Partners Call to action See all partners Request to partner Call to action Download brochure Button Gallery Break the cycle Step away from the daily grind. Rejuvenate, refocus & get inspired by mingling with CS leaders and benchmarking against your peers. Collaborate Connect with CS innovators, face to face, in a different setting. Initiate conversation, build new relationships and drive the CS community forward, together. Spark new ideas Be curious, share ideas and trade perspectives. This is your chance to help provoke change, and spark new ideas to take your company & professional journey to the next level. Our team NEED HELP? We’re here to help reach out to learn more about the event Ediz Cosar Partnership Director CEO at Company ⬤ Email me ⬤ +1 23 456 789 Alex Ruggiero Program Manager CEO at Company ⬤ Email me ⬤ +1 23 456 789 Useful links Speakers Agenda Why attend? Partners Register Privacy policy Cookie policy Summit series New York Denver Amsterdam Seattle Las Vegas San Francisco Toronto London Chicago Singapore Sydney Boston Austin Contact us Have an event inquiry? Contact: alex@customersuccesscollective.com Eager to bring your team along? Contact: ryan@customersuccesscollective.com https://www.customersuccesscollective.com/ made with Acara Join the conversation Download brochure×