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SpeakersAgendaWhy Attend?VenuePartners
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February 16 - 17, 2023
Austin Marriott South
4415 South Interstate 35 Frontage Road
Austin

Customer Success Festival
"Customer Success Collective couldn't have
done a more amazing job creating a CS community
that's modern, collaborative and representation
from some of the smartest leaders in customer success.
Can't wait for the next event!”


Co-Founder & CEO, Catalyst
Sponsor

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Register
What is Customer Success Festival?
When you attend the Customer Success Festival, you can expect a jam-packed two
days filled with networking opportunities and knowledge sharing.


Whether you’ve got a problem concerning onboarding, churn mitigation, or
renewals, rest assured, you’ll leave our two-day festival rejuvenated and return
to work to apply your findings in brand-new strategies.


Our keynote presentations and panel discussions are spearheaded by the brightest
CS leaders from the world’s most recognizable brands, all with a wealth of
experience. There’s no better place to recharge your CS batteries and achieve
that eureka moment.
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Why attend?
EARLY BirD DISCOUNT ENDS in:
16
days
23
hours
46
minutes
30
seconds
Call to action

Download brochure
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Check out our speakers
See our influential speaker lineup, with more announced each week.
Rachel
Provosty Sheriff
Head of Global Customer Success and Professional Services
LogicMonitor


Ayman
Husain
Director, Customer Success
Microsoft


Marissa
Barcza
Vice President of Customer Success
MakerSights


Jess
Osborn
Vice President of Global Customer Success Management
Gocardless


Rob
Zambito
Vice President of Customer Success
Tradewing


Trip
Gotelli
Sr. Customer Success Manager
Adobe


Jillian
Bierman
Sr Manager, Customer Success
LogicMonitor


Doug
Norton
Head of Scaled Customer Success
Bill


Becky
Banasik
SVP Client Success
TimelyMD


James
Williams
Senior Manager, Customer Success
Torch


Matthew
Primero
Director, Customer Success
MuleSoft


Melissa
Lipscomb
Senior Director, Customer Success Engineering
Confluent


Taylor
Hodges
Head of Customer Success Mgt. | Enterprise
JLL Technologies


Call to action

Request to speak
See all speakers
Testimonials

“
“I was struck by the strong quality of the speakers that I got to hear. Nice
work putting on a great event.”
Author Name
Head of Strategic Customer Success

“
“The event was impactful. I can take some of the learnings back to our teams and
say, 'This is something I think we need to invest in in the future', or 'I think
we should be attending these events more.”
Author Name
Senior Manager, Customer Success

“
“I was HIGHLY impressed with the last conference. It was amazing to see such a
large turn-out and that it was well put together.”
Author Name
Global Scale Strategy Lead, CS

Join the conversation

Have you been looking for a community wholly dedicated to customer success? If
so, you’ve come to the right place.


The Customer Success Collective is a platform designed to bring CS enthusiasts
together in one space, to help elevate the CS function with state-of-the-art
resources, world-class events and stimulating conversation. And the best part?
CSC’s made up of the smartest leaders in the space who are shaping the future of
the industry.
Agenda & topics covered
Absorb the knowledge of CS thought-leaders who are making waves in the industry
and return to the office brimming with new ideas.
 * Engage, convert, retain; holistically understanding your customers to
   increase retention
 * Constructing risk mitigation programs to prevent customers from churning
 * Learn how to effectively demonstrate the strategic value of CS to earn exec
   buy-in
 * Discover the most effective strategies to master challenging renewal
   conversations
 * A CS operations playbook: supercharge your ops team to help you grow revenue
   at scale
 * Tap in to the latest customer engagement strategies that are proven to
   increase CLV
 * Turning customer success into a revenue generating function

Call to action

Download brochure
View full agenda
Executive summary
Audience insight
Company revenue
Image description
Seniority level
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Company size
Image description
Audience insight
25+
Speakers
100+
Attendees
75%
Senior management
75+
Companies
Co-located
This event is co-located with
Sales Enablement
Summit
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Product-led
Summit
Image description
Product Marketing
Summit
Image description
Who's attending?
Join attendees from the world’s largest companies and most exciting startups

Call to action

Join them
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Partners
See our partners for this year's festival

Supporting partners

Partners


Series partners

Partners


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See all partners
Request to partner
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Gallery

Break the cycle
Step away from the daily grind. Rejuvenate, refocus & get inspired by mingling
with CS leaders and benchmarking against your peers.
Collaborate
Connect with CS innovators, face to face, in a different setting. Initiate
conversation, build new relationships and drive the CS community forward,
together.
Spark new ideas
Be curious, share ideas and trade perspectives. This is your chance to help
provoke change, and spark new ideas to take your company & professional journey
to the next level.
Our team
NEED HELP?


We’re here to help reach out
to learn more about the event
Ediz Cosar
Partnership Director
CEO at Company
⬤
Email me
⬤
+1 23 456 789

Alex Ruggiero
Program Manager
CEO at Company
⬤
Email me
⬤
+1 23 456 789

Useful links
Speakers


Agenda


Why attend?


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Summit series
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Seattle


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Toronto


London


Chicago


Singapore


Sydney


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Austin
Contact us
Have an event inquiry? Contact:
alex@customersuccesscollective.com


Eager to bring your team along? Contact:
ryan@customersuccesscollective.com


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