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You are here
PRIVACY NOTICE
Deutsche Post AG and its subsidiaries operating under the brand DHL (hereinafter
called 'DHL') is pleased that you have visited our website and are interested in
our company, products and services. It is important to us to protect your
personal data during handling throughout the entire business process. In the
following, we explain what information DHL collects when you visit our website
and how this information is used.
* Contact Data Protection
* Cookie Settings
Personal Data
* What is Personal Data
* Who Is Responsible
* Types of Data We Process
* Use of Cookies
How We Use Your Data
* Visiting Our Website
* Performance of Contract
* How Long Do We Keep Data
* Will My Data Be Passed On
Who Processes Your Data
* Processing for Advertising
* Social Media
* Jobs and Careers
* Services and Products
What Are My Rights
* Right to Obtain
* Right to Object
* Right to Withdraw
* Data Security
Divisions & Services
* Information Services
* Divisional Privacy Notices or Terms & Conditions
* Changes to Privacy Notice
SCOPE OF THIS PRIVACY NOTICE
Deutsche Post AG and its subsidiaries operating under the brand DHL (hereinafter
called 'DHL') is pleased that you have visited our website and are interested in
our company, products and services. It is important to us to protect your
personal data during handling throughout the entire business process.
In the following, we explain what information DHL collects when you visit our
website and how this information is used.
This Privacy Notice applies to all users of our services, websites,
applications, features or other services anywhere in the world, unless covered
by a separate Privacy Notice. This Privacy Notice applies to the following
categories of individuals:
* Shippers: shippers, including their employees, or individuals who send a
shipment
* Shipment receivers: any individual who receives a shipment
* Persons showing interest in us and our services
* Business partners: business partners, including their employees
* Employment candidates: individuals that apply for a job with us
All the above subjects are referred to as “you” or “your”.
What is Personal Data?
Personal data means any information relating to an identified or identifiable
natural person ('data subject'); an identifiable natural person is one who can
be identified, directly or indirectly, in particular by reference to an
identifier such as a name, an identification number, location data, an online
identifier or to one or more factors specific to the physical, physiological,
genetic, mental, economic, cultural or social identity of that natural person.
This includes information such as your real name, address, telephone number and
date of birth. Information which cannot be linked to your real identity - such
as favorite websites or number of users of a site - is not considered personal
data.
* Who is Responsible?
This Privacy Notice applies for the data processing carried out by:
Deutsche Post AG
Charles-de-Gaulle-Str. 20
53113 Bonn
Germany
Data Protection Officer of controller, contact details:
Deutsche Post AG
Global Data Protection
53250 Bonn
If you have queries with regard to the processing of your personal data,
please contact the Data Protection Officer.
If you have any further queries regarding data protection in connection with
our website or the services offered there, please contact data protection:
Contact Data Protection
--------------------------------------------------------------------------------
TYPES OF DATA WE PROCESS
We only process your personal data when required for a specific and allowed
purpose.
CONTACT DATA
Information to contact you e.g. when you use one of our services.
Such as: your name, phone number, address, email address
PROFILE DATA
Information on your dhl profile e.g. to set your delivery preferences.
Such as: your delivery preferences, order
SHIPMENT DATA
Information enabling the pick-up and delivery of your shipment e.g. status of
your shipment.
Such as: your address, shipment documents, shipment no.
SURVEY DATA
Information communicated by you to one of our employees or by filling in an
online survey e.g. when you call our customer service.
Such as: your name, email, phone number
*
*
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WHAT ARE THE PURPOSES OF AND THE LEGAL BASIS FOR THE PROCESSING OF PERSONAL
DATA?
* Visiting our Website
DHL is committed to preserving the privacy of users of our websites. When you
visit our web pages, The following data are collected: IP address, hostname
of the accessing computer, website from which you accessed this website, a
list of the sites you visited within the scope of our overall Internet
presence, the date and duration of your visit, notification of whether the
visit was successful, volume of data transferred, information about the
identification data of the browser type and operating system used by you.
Temporary storage of this data is necessary during your visit to the website
in order to allow the website to be delivered to you. Further storage in log
files is performed to ensure the functionality of the website and the
security of our IT systems. The legal basis for the processing of the
aforementioned data categories is therefore Art. 6 (1) (f) of the European
General Data Protection Regulation (GDPR). Due to the said purposes, in
particular to guarantee security and a smooth connection setup, we have a
legitimate interest to process this data.
Additional personal information such as your name, address, telephone number
or e-mail address is not collected unless you provide this data voluntarily,
e.g. while completing an online contact form, as part of a registration,
survey, competition or an information request.
The data are deleted as soon as they are no longer needed to achieve the
purpose for which they were collected. For the provision of the website, this
is the case when the session terminates. The log files (access logs) are kept
for administrators to access directly and exclusively for a period of 24
hours. After that, they are only available indirectly through a restore from
backup tapes and are permanently deleted after 30 days.
As far as you have enabled geo localization functions in your browser,
respectively in your operating system we will use this data to offer you
location-based services (e.g. location of the nearest branch, packing station
etc.). The legal basis for geo-localization is your consent according Art. 6
(1) (a) GDPR by enabling the respective function. We will not use this data
for any other purpose. If you disable this function your data will be deleted
in due time.
* Use of Cookies
This website uses cookies and similar technologies, (hereafter
“technologies”), which enable us, for example, to determine how frequently
our internet pages are visited, the number of visitors, to configure our
offers for maximum convenience and efficiency and to support our marketing
efforts.
When you access our website, a Privacy Preference Center will inform you that
technically necessary cookies are set and, in addition, that your consent is
required to the use of certain technologies, such as analytical cookies or
similar technologies.
The processing of data by means of technically necessary cookies is based on
our legitimate interest according to Art. 6 (1) f) GDPR to ensure that you
can use our website the best possible way, to ensure that our website
operates correctly and to guarantee an convenient and undisturbed user
experience. These kinds of cookies are stored exclusively for the duration of
your visit to our website. They are automatically deleted when you close your
browser.
In addition, you will be informed via the Privacy Preference Center that we
use other technologies (performance, functional or analytics technologies)
for storing information about visitors who repeatedly access one of our
internet pages. The purpose of using these technologies is to be able to
offer you optimal user guidance as well as to "recognize" you and thus be
able to present (as much as possible) diversified internet pages and new
contents during repeated use. These technologies will only be processed on
the basis of your prior given consent according to Art. (1) a) GDPR.
You will find more information under the Privacy Preference Center including
the option to revoke a given consent.
Notwithstanding the information in the Preference Center, and only if you
have consented to the use of cookies and other technologies as described
above, we also use them for the purposes described below.
* Social Media
We provide you our social media fan pages, such as Facebook, Instagram or
LinkedIn to give you even more insights in our services and products, to
better manage our relationship with you and to communicate with you. For more
information, please visit our Privacy Notices on our social media fan pages.
Therefore, our website contains links to the following social media networks:
* Facebook (operated by: Facebook Inc., 1601 S. California Ave, Palo Alto,
CA 94304, USA)
* Instagram (operated by: Facebook Inc., 1601 S. California Ave, Palo Alto,
CA 94304, USA)
* LinkedIn (operated by: LinkedIn Ireland Unlimited Company, Wilton Place,
Dublin 2, Ireland)
* YouTube (operated by: Google Inc., 1600 Amphitheatre Parkway, Mountain
View, CA 94043, USA)[TM(D1] [KI2]
In these cases, a transfer of data to the social media operators mentioned
before only takes place if the corresponding icon (e.g. the "f" of Facebook)
is clicked. If you click on one of these icons, a page of the corresponding
social media operator opens in a separate window.
DHL Facebook Fan Page
1. Introduction
Deutsche Post AG and its subsidiaries operating under the brand DHL
(hereinafter called 'DHL') is pleased to welcome you to our Facebook fan
page. Thank you for your interest in our company, products and services. In
the following document, we would like to inform you about certain issues
related to data protection laws that apply when you visit our fan page.
* Our fan page was provided to us by Facebook in accordance with valid terms
of use. Facebook is solely responsible for the technical operation of the
fan page.
* We are solely responsible for the content that we post on the page.
* Your visit and your interaction on our fan page are tracked by Facebook.
This information will be provided to us in anonymized form (as page
insights). If you have a Facebook account, Facebook will process your data
in accordance with Facebook's own terms of use. If you are not a member of
Facebook, your interactions on our fan page will be anonymously tracked
and will also be provided to us in the form of statistical analysis (page
insights). Both Facebook and we are jointly responsible for processing
personal data in events related to page insights (insight data).
* Pursuant to the agreement between Facebook and us (a page insights
addendum), every joint controller shall fulfill its information
obligations on its own.
* You may exercise your rights as the data subject (see Item 4) by
contacting the officer responsible for insights data. Should we receive an
inquiry that falls into Facebook's area of responsibility, we shall
forward it to Facebook for further processing.
* We have no say in Facebook's processing of the data. Furthermore, we
possess no information regarding the degree, purposes and length of time
that Facebook will store the data and possibly evaluate, link and transmit
the information to third parties. Please note, that your data can also be
transferred to the United States of America (USA). It is the opinion of
the European Court of Justice that the USA does not provide an adequate
level of data protection. In particular, there is a risk that your data
may be subject to access by US authorities for control and monitoring
purposes and that no effective legal remedies may be available. You will
find additional information regarding data processing for which Facebook
is solely responsible in Facebook's data
policy https://facebook.com/policy.php and cookie
policy https://www.facebook.com/policy/cookies/.
* If you would like to contact us directly, i.e. without the participation
of Facebook, please use the contact details on our website
at https://www.dhl.com/global-en/home/contact-us.html.
2. Contact details of the data controller and data protection officer
Deutsche Post AG, Charles-de-Gaulle Str. 20, 53113 Bonn, Germany, is
responsible for the information it posts and also for its processing.
You can reach our data protection officer(s) at
Deutsche Post AG
Global Data Protection
53250 Bonn, Germany
https://www.dhl.com/global-en/home/footer/global-privacy-notice/data-protection-contact.html
Facebook Ireland Ltd, 4 Grand Canal Harbour, Dublin 2, Ireland, and Deutsche
Post AG are jointly responsible for processing the personal data in events
for page insights (Insights data). Collective processing is based on an
agreement between the joint controllers pursuant to Article 26 of the GDPR,
which you can view
at: https://www.facebook.com/legal/terms/page_controller_addendum
3. Purpose and legal basis of processing
3.1 Data processing of page insights for statistical purposes
For our fan page, Facebook provides us with page
insights: https://www.facebook.com/business/a/page/page-insights. Page
insights are anonymous statistics that are generated as a result of certain
events and are tracked by Facebook when a fan page visitor such as you
interacts on our fan page. We can use the page insights, which contain no
personal data, to see which content is particularly accessed by which group
of individuals. We can also use these data to optimize our fan page itself.
This represents a legitimate interest for processing (processing of personal
data in events for page insights). The legal basis for data processing
related to page insight is Article 6 (1), Letter f of the GDPR.
3.2 Data processing resulting from contact with us and other communications
We ourselves do not collect personal data when you get in touch with us by
using a contact form or Messenger, among other options. This data are stored
and used solely for replying to your inquiry or contacting you, as well as
for carrying out related technical administration activities. Our legitimate
interest is to properly address your matter as quickly as possible. The legal
basis for the processing is Article 6 (1), Letter f of the GDPR. If the
contact is initiated for contract inception or conclusion, Article 6 (1),
Letter b of the GDPR will serve as the legal basis. If you provide us with
personal data on our fan page (e.g., as part of comments), this process shall
be conducted on the basis of your consent in accordance with Article 6 (1),
Letter a of the GDPR. You may revoke your consent at any time with effect for
the future. If you would like to exchange personal data with us, we recommend
that you contact our customer service
at https://www.dhl.com/global-en/home/contact-us.html.
3.3 Data processing for direct marketing purposes
We process personal data in order to inform you about our offers,
innovations, products and services. Personal data are processed for direct
marketing purposes within the context of our legitimate interests. The legal
basis for this data processing is Article 6 (1), Letter f of the GDPR. You
have the right at all times to object to the processing for direct marketing
purposes (see Item 4). Once your objection has been expressed, your personal
data shall no longer be processed for these purposes.
4. Rights of data subjects
Under the GDPR, data subjects shall have the following rights:
* Under Article 15 of the GDPR, they have the right to receive information
regarding the personal data that are processed by the respective
controller.
* They may request a rectification under Article 16 of the GDPR, provided
that their data are not or are no longer correct.
* Under Article 17 of the GDPR, the data subjects may demand that their
personal data be erased.
* Under Article 18 of the GDPR, they have the right to demand a restriction
on the processing of their personal data.
* If the conditions of Article 20 (1) of the GDPR have been met, the data
subjects have the right to receive their data in a structured, commonly
used and machine-readable format.
* Under Article 77 (1) of the GDPR, they have the right to lodge a complaint
with the responsible data-protection authority.
* Under Article 21 of the GDPR, the data subjects have the right to object,
provided that their data are processed on the basis of a legitimate
interest in terms of Article 6 (1), Letter f of the GDPR (see Items 3.1
and 3.2) and provided that they can cite grounds relating to their own
particular situation. They may submit their objection to our customer
service (https://www.dhl.com/global-en/home/contact-us.html) by providing
their contact data, the specific processing to which they are objecting,
the grounds relating to their own particular situation and the name of the
fan page. They may submit their objection to Facebook if the objection
involves the processing of page insights for statistical purposes (see
Item 3.1). Should we receive an inquiry that falls into Facebook's area of
responsibility, we shall forward it to Facebook for further processing.
If you wish to exercise data subject rights against Facebook, please contact
Facebook Ireland Ltd., 4 Grand Canal Harbour, Dublin 2, Ireland. You may
exercise these rights online by using the contact form provided on the
Facebook site: https://www.facebook.com/help/contact/540977946302970. In
addition to this, we would also like to point out the settings options made
available to you by Facebook in your profile.
If you would like to exercise your rights as a data subject in dealings with
us, please contact our customer service or use the contact data included in
Item 2.
5. Storage period
We erase your personal data as soon as the purpose of storage ceases to
apply. The length of time during which your data are stored will depend on
the context of the processing itself. The storage period related to
contractual matters generally lasts for three years; with regard to customer
service activities, this period is up to two years. With regard to data
storage, deactivation and the deletion of your Facebook profile, we would
direct you to further information, as provided by Facebook.
As of: December 12, 2020
DHL Instagram Page
1. Introduction
Deutsche Post AG and its subsidiaries operating under the brand DHL
(hereinafter called 'DHL', "we", "us") is pleased to welcome you to our
Instagram page. Thank you for your interest in our company, products and
services. We would like to inform you about certain issues related to data
protection laws that apply when you visit our fan page in the following.
* Our fan page was provided to us by Instagram in accordance with valid
terms of use. Instagram is solely responsible for the technical operation
of the fan page.
* We are solely responsible for the content that we post on the page (e.g.
information about our company, products, services, competitions,
promotions) and for the interaction with visitors of our page.
* Your visit and your interaction on our fan page are tracked by Instagram.
This information will be provided to us in anonymized form (as page
insights). If you have an Instagram account, Instagram will process your
data in accordance with Instagram's own terms of use. If you are not a
member of Instagram, your interactions on our fan page will be anonymously
tracked and will also be provided to us in the form of statistical
analysis (page insights). You can find more information about this in
the Data Policy of Instagram. Both Facebook, as the owner of Instagram,
and we are jointly responsible for the collection (but not the further
processing) of data of the visitors of our fan page regarding the page
insights.
* We have concluded a special arrangement with Facebook (Page Insights
Controller Addendum), which regulates in particular which obligations we
and Facebook must fulfill to protect your data.
* You may exercise your rights by contacting Facebook or us. Should we
receive an inquiry that falls into Instagram's area of responsibility, we
shall forward it to Instagram for further processing.
* We have no say in Instagram's processing of the data. Furthermore, we
possess no information regarding the degree, purposes and period of time
that Instagram will store the data and possibly evaluate, link and
transmit the data to third parties. Please note, that your data can also
be processed outside the European Union/European Economic Area. This may
result in privacy risks for users, as an adequate level of data protection
may not be ensured and the enforcement of data subject rights may be
impeded. Please inform yourself about the Data Policy and Cookie Policy of
Instagram.
* If you would like to contact us directly, i.e. without the participation
of Instagram, please use the contact details on our website
at https://www.dhl.com/global-en/home/contact-us.html.
2. Contact details of the controller and data protection officer
Responsible for the collection and processing of personal data as described
below is partly Deutsche Post AG, Charles-de-Gaulle Str. 20, 53113 Bonn,
Germany and partly Facebook Ireland Ltd, 4 Grand Canal Harbour, Dublin 2,
Ireland as operator of the social media platform. For certain processing
operations, we and Facebook also act as joint controllers according to Art.
26 GDPR and have concluded an arrangement to this effect, which you can
view here.
You can reach our data protection officer at
Deutsche Post AG
Global Data Protection
53250 Bonn, Germany
https://www.dhl.com/global-en/home/footer/global-privacy-notice/data-protection-contact.html
Facebook operates the entire IT infrastructure of the Instagram Platform,
provides its own Data Policy and has its own relationship with users
registered on the Platform. Facebook is solely responsible for all data
protection issues related to the user profile, to which we have no access.
You can find more information on data processing by Facebook and privacy
settings in Facebook's and Instagram's Data Policy.
3. Purpose and legal basis of processing
3.1 Data processing of page insights for statistical purposes
For our fan page, Instagram provides us with page
insights: https://help.instagram.com/1533933820244654. Page insights are
anonymous statistics that are generated as a result of certain events and are
tracked by Instagram when a fan page visitor such as you interacts on our fan
page. We can use the page insights, which contain no personal data, to see
which content is particularly accessed by which group of individuals. We can
also use these data to optimize our fan page itself. This represents a
legitimate interest for data processing to generate page insights. The legal
basis for data processing related to page insight is Article 6 (1)f)GDPR. For
more information on how to exercise your data subject rights and privacy
settings see the Data Policy and Cookie Policy of Instagram.
3.2 Data processing in case of contact and further communication within our
Instagram Profile
We use our Instagram profile to share information with you, e.g. about our
company, products, services, promotions and sweepstakes, and to interact with
you on various topics and answer your inquiries accordingly. The related data
processing is carried out to protect our legitimate interests pursuant to Art
6 (1) f) GDPR. The legitimate interests we pursue lie in public relations and
communications, e.g. to increase your satisfaction and to better manage our
relationship with you. We will make sure that these legitimate interests are
balanced for both of us.
If you would like to exchange personal data with us, we recommend that you
contact our customer service
at https://www.dhl.com/global-en/home/contact-us.html.
In the context of sweepstakes, data is collected to carry out and process the
sweepstakes. The details of this, such as which data is processed for what
purpose, can be found in the privacy notice and terms of use of the
respective sweepstakes.
4. Rights of data subjects
Under the GDPR you have the following rights:
* In accordance with Art 15 GDPR, you can request information about your
personal data processed. You can request rectification in accordance with
Art 16 GDPR if your data are not (or are no longer) correct. You can
request the erasure of your personal data in accordance with Art 17 GDPR.
* In accordance with Art 18 GDPR, you have the right to request a
restriction on the processing of your personal data. If the requirements
of Art. 20 (1) GDPR are met, you have the right to receive your data in a
structured, commonly used and machine-readable format. You have the right
to object in accordance with Art 21 GDPR if the processing of your data is
based on legitimate interest,
* If you have given your consent to a certain type of processing, you can
withdraw this consent at any time with effect for the future by contacting
us.
* If you believe that the processing of your personal data violates data
protection legislation, you have the right to lodge a complaint with the
competent data protection supervisory authority in accordance with Art 77
(1) GDPR.
You can assert your rights directly against Facebook, in particular your
right to object, regarding the processing of page insights for statistical
purposes by using the contact form provided on the Facebook site:
https://www.facebook.com/help/contact/540977946302970.
In addition to this, we would also like to point out the settings options
made available to you by Instagram in your profile.
If you want to assert your rights against us, please contact our customer
service or use the contact data mentioned above.
5. Storage period
The duration of the storage of your data depends on the respective context of
the processing taking into account the principles of data protection law. All
public posts by you on our profile will remain on our profile indefinitely,
unless we delete them due to an update of the original post, a violation of
the law or violation of our guidelines. Of course, you can delete your post,
comment, etc. yourself at any time or assert your right to deletion against
us.
Regarding the deletion of your data by Facebook, we have no influence and
therefore refer to the Data Policy of Instagram.
As of: December 12, 2020
Use of Google Maps
We offer you an improved user experience on this website by integrating
Google Maps as part of the DHL Finder. With the DHL Finder you can search for
our branches, Packstations and parcel shops, which are displayed on a Google
Maps map. The use of Google Maps may indicate a transfer of personal data to
the United States of America. The USA is not considered by the European Court
of Justice to have an adequate level of data protection. In particular, there
is a risk that your data may be subject to access by U.S. authorities for
control and monitoring purposes and that no effective legal remedies are
available. This data transfer will not occur without your prior knowledge or
agreement. We will ask for your explicit consent in accordance with Art. 6
(1) a GDPR in conjunction with Art. 49 (1) a) GDPR before Google Maps are
activated and data is transferred to the USA. We have no influence on the
further data processing by Google (Google Ireland Limited, Gordon House,
Barrow Street, Dublin 4, Ireland, Google LLC, 1600 Amphitheatre Parkway,
Mountain View, CA 94043, USA). We refer to the Privacy Policy of Google. Your
consent will be asked again each time you visit the website. Of course you
can also get information about DHL locations without using Google Maps.
PERFORMANCE OF A CONTRACT
For pre-contractual and contractual reasons, we also need personal data to
provide our services and comply with the obligations arising from contractual
agreements concluded with you.
On dhl.com we offer the following services:
1. Get a Quote
2. DHL for Business
3. Track & Trace
4. Ship Now
5. Customer Service
* Get a Quote
In order to get back to you via email or phone to make you an offer, you can
use one of our Get a Quote services. Depending on the country you are
residing and in order to get you to the right expert team or tool within DHL,
we either ask whether you would like to ship parcels or documents, cargo /
freight or international business mail and whether you are a business or
private customer.
Based on this information your request will be directed to our business
units [DHL Express, DHL Global Forwarding, DHL Freight, DHL Parcel, DHL
eCommerce Solutions, DHL Paket] and you will immediately receive a product
card with price and further details from the business unit(s) which offer
best suits your request. It could also be that we ask you for the following
details: country of origin and destination including city and postcode (we
need an approximate origin and destination in order to give you a quote for
your shipment as accurate as possible) and weight and dimension of the
shipment. Depending on your request we might also ask the quantity, whether
documents or dangerous goods are involved or whether it is palletized or
stackable. This information is also forwarded to one of our business
units [DHL Express, DHL Global Forwarding, DHL Freight, DHL Parcel, DHL
eCommerce Solutions, DHL Paket] and you will immediately receive a product
card shown with price and further details regarding your shipment and
optional add-ons.
By clicking on the “continue to booking” button you will be forwarded to the
respective business unit´s booking tool system [MyDHL+, myDHLi, MyDHL
Parcel]. Hence, on dhl.com we basically do not collect or otherwise process
your personal data for our Get a Quote service. However, if data is
nevertheless considered personal, such as the city and postcode, the legal
basis for this is the contract in progress (Art. 6 (1) b) GDPR) and a
legitimate interest in being able to submit our offer as accurately as
possible (Art. 6 (1) f) GDPR).
Provided that no statutory or contractual retention periods needs to be
observed, your request will be stored for a maximum of 30 days with the
relevant business unit which finally made the quote as proof of proper
processing and for the purpose of further optimizing services. On dhl.com the
respective data is stored for a maximum of 30 days if you have used the safe
shipment service and unless not earlier deletes by yourself.
* DHL for Business
If you are using or DHL for Business service we ask you for the shipping
destination, the volume and the frequency of the shipment. Based on this
information and your shipping needs, your request will be send to our
business units [DHL Express, DHL Global Forwarding, DHL Freight, DHL
Parcel, DHL eCommerce Solutions, DHL Paket] and allocated to those which
services best fit your requirements. In order to get in touch with you as
soon as possible we also ask you for your company´s name, your name, business
address, email address and phone number. This data will also be forwarded to
the respective business units and is necessary to take steps at your request
prior to entering into a contract and / or for the performance of a contract.
The legal basis is therefore Art. 6 (1) b) GDPR.
Provided that no statutory or contractual retention periods need to be
observed, your request will be stored for a maximum of 30 days with the
relevant business unit which finally made the quote as proof of proper
processing and for the purpose of further optimizing services.
* Track & Trace
You can use the Track and Trace service to track shipments addressed to you
or sent by you, and also view the expected time of delivery. To this end the
tracking information is sent to the respective business unit to find the
status of the shipment. You will also receive all important detailed
information about your shipment from the respective business unit. In
addition, the sender or recipient can also receive further information about
the shipment in question by e-mail or SMS. For this purpose, the e-mail
address or mobile phone number of the recipient of the notification can be
stored and the notification activated. In this context, the person entering
the data must ensure that the notification recipient agrees to the processing
of e-mail address, mobile phone number and notification.
The following data are processed as part of shipment tracking: shipment
number, name and address of the sender, name and address of the recipient,
e-mail address of the sender/recipient if applicable, name and address of the
alternative recipient if applicable, customer data of the sender, product or
service name, shipment history, signature of the recipient, confirmation that
a minimum age has been checked (over 16/over 18).
The data are processed for the purpose of fulfilling the contract on the
basis of Art. 6(1) (b) GDPR.
To enhance user convenience, when using shipment tracking DHL automatically
generates a list of the last shipment number searched for via the shipment
search: This function saves you having to re-enter the shipment number when
checking the shipping status of your shipment. In this context, you can name
individual shipments according to your preference (“Shipment title"). For
this purpose, the application saves a list of the last shipment searches in a
cookie.
* Ship Now
Our Ship Now service leads you to our various customer portals of our
business units [DHL Express, DHL Global Forwarding, DHL Freight, DHL
Parcel, DHL eCommerce Solutions, DHL Paket] (e.g. MyDHL+, DHL eCommerce Web
Portal, my DHLi or DHL Interactive). You can also continue as guest and you
will be forwarded to our business unit which best meets you shipping needs.
In any case we will not process your personal data at this stage. Same
applies if you would like to schedule a redelivery. After a few questions
about your shipment you will be directed to our various customer
portals where you can arrange the redelivery in detail.
* Customer Service
You can contact us at any time with questions via our Customer Service.
Depending on the respective business unit, you will either be forwarded
directly to the website of the respective business unit or we ask you to fill
out a contact form beforehand, which requests the following data categories
and then forwards them to the respective responsible business unit: your
customer reference no., your name, the name of your company, postal address,
email address and telephone no. country / region and the sector you are
working for. The legal basis is Art. 6 (1) (b) GDPR, as this processing is
carried out in order to prepare or to fulfil a contract. Furthermore, you
provide the data voluntarily for the purpose of contacting us, so your
consent is another legal basis, Art. 6 (1) (a) GDPR.
In addition you have the option to consent to promotional emails about our
services. To this end we also forward your contact data to our business units
[DHL Express, DHL Global Forwarding, DHL Freight, DHL Parcel, DHL eCommerce
Solitions, DHL Paket] . The legal basis for this is your consent according to
Art. 6 (1) (a) GDPR.
Further information on data protection in specific services and products is
available at the relevant divisional Customer Portal and / or the respective
local privacy notice.
Customer Portals
--------------------------------------------------------------------------------
PROCESSING FOR ADVERTISING PURPOSES
When you visit our web page we offer you a broad variety of information about
DHL, about our products, services and events. In particular you can get
information about our:
1. Events & Webinars
2. Delivered.
3. Spotlight
4. Newsletters
* Events & Webinars
If you would like to participate in one of our Events and/or Webinars, you
will be redirected to the appropriate registration page. There we basically
collect the following personal data: your name, your email address and who is
your main contact at DHL. Depending on the respective sector we may also ask
for your company name, your seniority and whether you have previously done
business with DHL. The legal basis is Art. 6 (1) (b) GDPR, as this processing
is carried out in order to fulfil the contract (attending the event).
* Delivered.
You have the option there to consent to promotional emails about our
services. To this end we also forward your contact data to our business units
[DHL Global Forwarding, DHL Freight, DHL Parcel, DHL eCommerce Solutions, DHL
Supply Chain] . The legal basis for this is your consent according to Art. 6
(1) (a) GDPR. You may unsubscribe at any time by clicking the relevant link
at the bottom of the Spotlight mail. You can also revoke the consent at any
time with effect for the future using the contact address provided.
* Spotlight
If you subscribe to DHL Spotlight to know first about new articles we only
collect your email address and it is not used for any other purpose. The
legal basis for this is your consent according to Art. 6 (1) (a) GDPR. You
may unsubscribe at any time by clicking the relevant link at the bottom of
the Spotlight mail. You can also revoke the consent at any time with effect
for the future using the contact address provided. If you unsubscribe from
Spotlight or revoke your consent, the corresponding data will be removed or
blocked from the mailing list and will no longer be processed for these
purposes.
Notwithstanding the foregoing, if you are an existing DHL customer, your
postal data (e.g. name, address) will be processed to contact you in order to
provide you with the latest information about our offers, news, products and
services. Apart from an existing consent, which is based on Art. 6 (1) a)
GDPR, we will process your e-mail address exclusively in order to provide you
with information regarding DHL own and similar products. Legal basis for the
aforementioned processing to keep you updated regarding our own and similar
products is Art. 6 (1) f) GDPR. The processing of customer data for own
direct marketing purposes is regarded as carried out for a legitimate
interest. You have the right to object at any time to the said processing. To
exercise your right, simply get in touch with us by using the contact details
mentioned under "Who is Responsible".
* Newsletters
If you register for one of our newsletters, we are entitled to use your
e-mail address for this purpose. The legal basis for this data processing is
your consent pursuant to Art. 6 (1) (a) GDPR. You may unsubscribe from the
newsletter at any time by clicking the relevant link at the bottom of the
newsletter. You can also revoke the consent at any time with effect for the
future using the contact address provided. If you unsubscribe from our e-mail
communications or revoke your consent, the corresponding data will be removed
or blocked from the mailing list and will no longer be processed for these
purposes.
Including your e-mail address in a blocking list is effected in order to
safeguard our legitimate interests pursuant to Art. 6 (1) (f) GDPR. Our
legitimate interest lies in not sending you any information by e-mail in the
future.
DATA RETENTION & THIRD PARTIES
* Jobs and Careers at Deutsche Post and DHL
Career opportunities within Deutsche Post DHL Group are as diverse as our
teams all over the world. With approximately 590,000 employees in over 220
countries, we connect people, improving their lives. If you would like to
apply for one of our open jobs you will find more information here and, also
on data protection, here.
* How Long We Keep Your Data
We will keep your data for as long as necessary to fulfill our purposes, to
execute our contracts and to comply with any legal obligation. The retention
period may differ per country based on applicable country laws.
We continuously strive to minimize the retention period of data where the
purpose, the law or contracts allows us to do so. The data that we collect
based on your consent will be kept until you withdraw your consent.
* Will My Data Be Passed On
DHL does not share, sell, transfer or otherwise disseminate your personal
data to third parties and will not do so in future, unless required by law,
unless required for the purpose of the contract or unless you have given
explicit consent to do so. For instance, it may be necessary to pass on your
address and order data to our contractors when you order products. Further
information on data protection in specific services and products is available
at the relevant Customer Portal.
However, in the context of the data processing as described in this Privacy
Notice and the respective legal basis given, DHL will transfer your data to
the following categories of recipients:
* DPDHL Group companies: transfer is required within the DPDHL Group, its
legal entities and shared service centers to provide and improve our
products and services (e. g. our Get a Quote or Frequent Shipment
Services). Transfers can also occur to manage our relationship with you,
to identify you, to answer your requests and to comply with your privacy
rights.
* Third party business partners: The transfer to third party business
partners is limited to what is required by applicable law and / or in
order to fulfill our contractual obligations.
* Third party processors: which process data are contractually obliged to
maintain strict confidentiality as per Art. 28 GDPR. DHL retains
responsibility for safeguarding your personal data in such circumstances.
The business partners follow the instructions of DHL, and this is
guaranteed by technical and organizational measures, as well as by means
of checks and controls.
* Public authorities: transfer is required by applicable law (e.g. to fulfil
a legal obligation during shipment processing).
Your data is only transferred outside the European Economic Area (EEA) to
other Deutsche Post DHL Group companies, third party business partners or
public authorities when permitted by applicable data protection law. In such
cases, we will make sure that appropriate safeguards are in place to ensure
the transfer of your data (e.g. our binding corporate rules, standard
contractual clauses).
--------------------------------------------------------------------------------
WHAT ARE MY DATA SUBJECT'S RIGHTS?
You have the following rights:
You can request information as to what personal data is stored
You can request that we correct, delete or block your personal data provided
these actions are permitted by law and in compliance with existing contractual
conditions.
You can request to receive personal data you have provided in a structured,
commonly used and machine-readable format.
You may lodge a complaint with the supervisory authority.
*
*
Previous button text Next button text
Find Your Data Protection Authority Contact DHL Data Protection
* Right to Obtain
You can obtain your information by contacting data protection here:
Contact Data Protection
* Right to Object
The right to object applies for all processing of personal data which is
based on Art. 6 (1) f) GDPR.
* Right to Withdraw Your Consent
You have the right to withdraw your consent with effect for the future at any
time.
To exercise your right, simply get in touch with us by using the contact
details mentioned under "Who is Responsible" or via the button below:
Contact Data Protection
--------------------------------------------------------------------------------
HOW ABOUT DATA SECURITY
DHL takes the security of your data very seriously. We have implemented various
strategies, controls, policies and measures to keep your data secure. We keep
our security measures under close review. We use safeguards such as firewalls,
network intrusion systems, and application monitoring. Where appropriate, we
secure your data by using pseudonymization and encryption techniques when
storing and transferring your data. For instance, your data is saved in a secure
operating environment which is not accessible to the public. In certain cases,
your personal data is encrypted by Secure Socket Layer technology (SSL) during
transmission. This means that an approved encryption procedure is used for
communication between your computer and the DHL servers if your browser supports
SSL. We ensure that there are strict physical access controls in our buildings
and certified data centers.
As a part of our security strategy, we have set up auditing programs to make
sure that our systems and services comply with the DPDHL information security
policy, and by extension the ISO 27001 standard.
In addition, we are taking a number of ongoing measures to reduce risk, such as
(but not limited to) training our employees regularly and organizing incident
simulation exercises by our Cyber Defense Center.
Should you wish to contact DHL by e-mail or contact forms, we would like to
point out that the confidentiality of the information sent cannot be guaranteed.
The contents of (e-mail) messages can be read by third parties. We therefore
recommend you send us confidential information only by post.
* Where Do I Find Service Specific Information Regarding the Processing of
Personal Data?
Further information on data protection in specific services and products is
available at the relevant Customer Portal.
* DPDHL Data Privacy Policy
The "DPDHL Data Privacy Policy" regulates the Group-wide standards for data
processing with a special focus on so-called third country transfers, meaning
transfers of personal data to countries outside the EU, which do not have an
adequate level of data protection. If you are interested in learning more
about the "DPDHL Data Privacy Policy", please download the following
document:
DPDHL DATA PRIVACY POLICY
* DPDHL Data Privacy Policy
pdf 274.5 KB
--------------------------------------------------------------------------------
DIVISIONAL PRIVACY NOTICES OR TERMS & CONDITIONS
* DHL Supply Chain
* Medallia Survey Privacy Notice
pdf 50.5 KB
--------------------------------------------------------------------------------
Changes to Privacy Notice
DHL reserves the right to change its Privacy Notice at any time with or without
prior notice. Please check back frequently to be informed of any changes. By
using DHL's websites you agree to this Privacy Notice.
This statement was last updated on:
10/09/2021
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