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HAVING PROBLEMS MAKING YOUR PAYMENTS? LEARN ABOUT MORTGAGE ASSISTANCE OPTIONS

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YOUR TRUSTED PARTNER, EACH AND EVERY DAY.

With performance and care you can count on, Cenlar is driven by a shared
commitment to your success.

WATCH VIDEO



FEATURED CONTENT

News


THE GOLDEN RULE OF CLIENT SERVICE

Investor Relations Officer and Senior Vice President of Client Management Tom
Donatacci spoke to MBA NewsLink about the "Golden Rule of Client Service. "

READ MORE
News


CENLAR RECOGNIZED BY FANNIE MAE AS A STAR PERFORMER IN SOLUTIONS DELIVERY

The award is part of Fannie Mae’s Servicer Total Achievement and Rewards™
(STAR™) Program, which recognized 32 mortgage servicers for their competency,
capacity, and overall performance.

LEARN MORE
News


CENLAR APPOINTS SEASONED LEADERS TO THE CORPORATE INITIATIVES GROUP

Cenlar FSB announces the appointment of Catherine French to Senior Vice
President and Head of the Corporate Initiatives Group. Julie Mabie was also
named Senior Vice President and Himanshu Maheshwari to Vice President.

LEARN MORE

View More


CLIENT LOGIN

Our existing client partner portal with complete access to your portfolio of
mortgage loans.

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HOMEOWNER LOGIN

All the information about your mortgage: payments, escrow, taxes, insurance,
loan management tools and much more.

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MORTGAGE SUBSERVICING DELIVERED WITH EXPERIENCE AND EXPERTISE.



Cenlar provides the highest level of mortgage servicing to our client partners
through a combination of our employees’ talent and our extensive history of
working with a diverse portfolio of banks, mortgage bankers and credit unions.



We use our strength as leading and longstanding mortgage servicer to guide our
industry with technological and operational innovations and the highest
standards of risk management and compliance — all to the benefit of our clients,
large and small.



 Every day, we take all our expertise and knowledge and apply it to servicing
with the deepest commitment to our clients’ and their homeowners’ success.



Learn More


WE ARE THE NATION'S LEADING MORTGAGE SUBSERVICER, COMMITTED TO THE SUCCESS OF
EVERY SINGLE ONE OF OUR CLIENTS.

What is Subservicing


ABOUT CENLAR



With a diverse portfolio of clients and offices strategically located across the
United States, Cenlar FSB is the nation's leading loan subservicing provider.
Banks, credit unions, mortgage companies and other financial institutions have
trusted Cenlar with loan servicing for more than 30 years. We are vested to
building strong, trusted relationships with our clients, borrowers, and business
partners.



Discover Our Story


WORK WITH US



It's the people at Cenlar who make the difference.  Our successes are shared and
so are our values of respect, integrity, trust and caring. That positivity
spreads to our clients. Come be part of our team!



Learn About Our Careers


UPCOMING EVENTS

Cenlar participates in and sponsors industry conferences and job fairs
throughout the year. Check here often to see where we’re headed next.

View all conferences


UPCOMING EVENTS


AMERICAN MORTGAGE CONFERENCE

April 15-17, 2024 Marriott Savannah Riverfront, Savannah GA

American Bankers Association and North Carolina Bankers Association host the
leading experts in consumer lending policy to discuss key issues in mortgage
lending and offer …

Read More



WORDS FROM OUR EXPERTS

Cenlar has been doing business in all facets of mortgage and banking for more
than a century, so our industry knowledge and know-how is second to none.
Looking for more expert information? Look no further.

View our blog


FEATURED BLOG POSTS


THE PANDEMIC AS CHANGE AGENT

12.07.21 | 5 MIN READ

Most disruptions that change our personal or professional lives are limited by
geography, business sector or specific setbacks. Many, while acutely felt and
often accompanied …

Read More


HOW TO MANAGE YOUR MORTGAGE SUBSERVICING RISK

03.16.21 | 3 MIN READ

Banks and credit unions rely on third-party vendors to increase operational
efficiencies and leverage outside expertise. These benefits, however, must be
weighed against the legal, …

Read More


THE GOLDEN RULE OF CLIENT SERVICE

02.23.24 | 2 MIN READ

I have had a diverse, nearly 35-year career, with each chapter delivering
experiences and tools that have helped me manage anything that comes my - …

Read More


A SPECIAL THANK YOU TO OUR TEAM ON THE FRONTLINE

10.31.23 | 2 MIN READ

We kicked off Cenlar National Customer Month with the theme: team service. When
we think of team, the first thing that comes to mind is …

Read More


WHY YOU SHOULD PARTNER WITH A MORTGAGE SERVICER NOW

09.18.23 | 5 MIN READ

The last four years have been historic for the mortgage industry, and after the
frenzied activity of 2020 and 2021, the industry is facing considerable …

Read More


OUR TECHNOLOGY TEAM ASKS "HOW CAN WE HELP?"

08.23.23 | 3 MIN READ

For all the technology buzz you hear day after day about wizardry and
innovation, none of it means much, as has been proven time after …

Read More


AGILITY IS WHERE TRULY GREAT SERVICE IS DEFINED

08.03.23 | 2 MIN READ

When Cenlar signs a subservicing contract with a bank, credit union or mortgage
company, our mutual contractual obligations are clearly understood. …

Read More


TECHNOLOGY: WHAT’S GOOD FOR THE HOMEOWNER IS GOOD FOR OUR CLIENTS AND CENLAR

04.12.23 | 5 MIN READ

We live in a world where we are increasingly dependent on technology. And that
means, some days, we find ourselves hammering at …

Read More


DELIVERING QUALITY SERVICE

03.08.23 | 3 MIN READ

The U.S. economy and housing market has been anything but predictable the last
few years. The only constant in the mortgage marketplace …

Read More


GIVING THANKS

11.22.22 | 4 MIN READ

There are those holidays that are uniquely American and of them Thanksgiving may
be our favorite. It is a holiday shared by …

Read More


HERE IS TO OUR CREDIT UNION PARTNERS

10.20.22 | 3 MIN READ

October 20, International Credit Union Day, is officially a day when we
recognize and appreciate credit unions and the role they have played in support
…

Read More


COMMITTED TO DRIVING CUSTOMER SERVICE SUCCESS

09.07.22 | 5 MIN READ

We have all spent time waiting for someone to answer our customer service call.
At Cenlar, we cannot give you back any …

Read More


PROVIDING MEMBER-CENTRIC SERVICE TO CREDIT UNION PARTNERS

06.14.22 | 5 MIN READ

It would be easy to assume that the national leading mortgage subservicing
company works only with the very largest banks. But, in fact, Cenlar has …

Read More


PEOPLE, SUPPORTED BY PROCESS AND TECHNOLOGY, DRIVE EXCEPTIONAL CUSTOMER SERVICE

01.25.22 | 5 MIN READ

As a company, we remember that what we do every day supports the most precious
financial asset most families possess: their homes. With that as …

Read More


MEETING THE CHALLENGE OF CYBER SECURITY WITH VIGILANCE, PREPARATION AND AGILITY

01.12.22 | 5 MIN READ

Anyone who has sat at a settlement table signing document after document to buy
a house does not give much thought to the amount of …

Read More


HOME

12.23.21 | 5 MIN READ

It is that time of year when someone will suggest in song that there is no place
like home for the holidays. …

Read More


IMPROVING THE HOMEOWNER CALL EXPERIENCE WITH NEW SYSTEMS, TECHNOLOGY AND
TRAINING

12.14.21 | 5 MIN READ

Think of a mortgage as a package sitting atop an individual conveyor belt.
Ideally, its journey begins on the settlement date, and the …

Read More


THE PANDEMIC AS CHANGE AGENT

12.07.21 | 5 MIN READ

Most disruptions that change our personal or professional lives are limited by
geography, business sector or specific setbacks. Many, while acutely felt and
often accompanied …

Read More


HOW TO MANAGE YOUR MORTGAGE SUBSERVICING RISK

03.16.21 | 3 MIN READ

Banks and credit unions rely on third-party vendors to increase operational
efficiencies and leverage outside expertise. These benefits, however, must be
weighed against the legal, …

Read More


THE GOLDEN RULE OF CLIENT SERVICE

02.23.24 | 2 MIN READ

I have had a diverse, nearly 35-year career, with each chapter delivering
experiences and tools that have helped me manage anything that comes my - …

Read More


A SPECIAL THANK YOU TO OUR TEAM ON THE FRONTLINE

10.31.23 | 2 MIN READ

We kicked off Cenlar National Customer Month with the theme: team service. When
we think of team, the first thing that comes to mind is …

Read More


WHY YOU SHOULD PARTNER WITH A MORTGAGE SERVICER NOW

09.18.23 | 5 MIN READ

The last four years have been historic for the mortgage industry, and after the
frenzied activity of 2020 and 2021, the industry is facing considerable …

Read More


OUR TECHNOLOGY TEAM ASKS "HOW CAN WE HELP?"

08.23.23 | 3 MIN READ

For all the technology buzz you hear day after day about wizardry and
innovation, none of it means much, as has been proven time after …

Read More


AGILITY IS WHERE TRULY GREAT SERVICE IS DEFINED

08.03.23 | 2 MIN READ

When Cenlar signs a subservicing contract with a bank, credit union or mortgage
company, our mutual contractual obligations are clearly understood. …

Read More


TECHNOLOGY: WHAT’S GOOD FOR THE HOMEOWNER IS GOOD FOR OUR CLIENTS AND CENLAR

04.12.23 | 5 MIN READ

We live in a world where we are increasingly dependent on technology. And that
means, some days, we find ourselves hammering at …

Read More


DELIVERING QUALITY SERVICE

03.08.23 | 3 MIN READ

The U.S. economy and housing market has been anything but predictable the last
few years. The only constant in the mortgage marketplace …

Read More


GIVING THANKS

11.22.22 | 4 MIN READ

There are those holidays that are uniquely American and of them Thanksgiving may
be our favorite. It is a holiday shared by …

Read More


HERE IS TO OUR CREDIT UNION PARTNERS

10.20.22 | 3 MIN READ

October 20, International Credit Union Day, is officially a day when we
recognize and appreciate credit unions and the role they have played in support
…

Read More


COMMITTED TO DRIVING CUSTOMER SERVICE SUCCESS

09.07.22 | 5 MIN READ

We have all spent time waiting for someone to answer our customer service call.
At Cenlar, we cannot give you back any …

Read More


PROVIDING MEMBER-CENTRIC SERVICE TO CREDIT UNION PARTNERS

06.14.22 | 5 MIN READ

It would be easy to assume that the national leading mortgage subservicing
company works only with the very largest banks. But, in fact, Cenlar has …

Read More


PEOPLE, SUPPORTED BY PROCESS AND TECHNOLOGY, DRIVE EXCEPTIONAL CUSTOMER SERVICE

01.25.22 | 5 MIN READ

As a company, we remember that what we do every day supports the most precious
financial asset most families possess: their homes. With that as …

Read More


MEETING THE CHALLENGE OF CYBER SECURITY WITH VIGILANCE, PREPARATION AND AGILITY

01.12.22 | 5 MIN READ

Anyone who has sat at a settlement table signing document after document to buy
a house does not give much thought to the amount of …

Read More


HOME

12.23.21 | 5 MIN READ

It is that time of year when someone will suggest in song that there is no place
like home for the holidays. …

Read More


IMPROVING THE HOMEOWNER CALL EXPERIENCE WITH NEW SYSTEMS, TECHNOLOGY AND
TRAINING

12.14.21 | 5 MIN READ

Think of a mortgage as a package sitting atop an individual conveyor belt.
Ideally, its journey begins on the settlement date, and the …

Read More


THE PANDEMIC AS CHANGE AGENT

12.07.21 | 5 MIN READ

Most disruptions that change our personal or professional lives are limited by
geography, business sector or specific setbacks. Many, while acutely felt and
often accompanied …

Read More


HOW TO MANAGE YOUR MORTGAGE SUBSERVICING RISK

03.16.21 | 3 MIN READ

Banks and credit unions rely on third-party vendors to increase operational
efficiencies and leverage outside expertise. These benefits, however, must be
weighed against the legal, …

Read More
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Home Loan Assistance: https://policies.loanadministration.com/loan_assistance

Qualified Written Requests
Qualified Written Requests, notification of error, or requests for information
concerning your loan must be directed to: PO Box 77423, Ewing, NJ 08628

Limited English Proficiency
Please be informed that language access services are available free of charge to
consumers with Limited English Proficiency (LEP). The language access services
available to LEP consumers include Spanish-speaking customer service
representatives and telephonic interpretation services. Telephonic
interpretation services are available in over 200 languages, including Spanish,
Mandarin, Arabic, Vietnamese, and Korean. A translation and description of
commonly-used debt collection terms is available in multiple languages on the
New York City Department of Consumer Affair’s website at www.nyc.gov/dca.


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