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Spot Trading About Us Regulatory Licenses FAQ
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Spot Trading About Us Regulatory Licenses FAQ

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FAQ


FREQUENTLY ASKED QUESTIONS

We are here to explain everything you might want to know. Let us help!


WHAT IS CRYPTOCURRENCY?



Cryptocurrency is a type of virtual currency that uses cryptography to secure
transactions that are digitally recorded on a distributed ledger, such as a
blockchain. A transaction involving cryptocurrency that is recorded on a
distributed ledger is referred to as an “on-chain” transaction; a transaction
that is not recorded on the distributed ledger is referred to as an “off-chain”
transaction.


HOW TO LOG IN TO YOUR ACCOUNT?



Go to /login . In this window, enter your e-mail address, password, and captcha.
Click the Login button. You logged in to your account. Now you can make a
deposit or start trading. We also recommend you to log into your personal
account and enable the two-factor authentication. More information can be found
at the link: /about


HOW TO REGISTER AN ACCOUNT?



Go to /register . In this window, enter your e-mail address, password, password
confirmation, captcha and agree to the Terms of Use. Click the Sign Up button.
Welcome to the Exchange!


CAN I DELETE MY ACCOUNT?



This option is not available. You can block the account. To do this, you can
create a corresponding ticket in the technical support, where you need to
specify a valid e-mail as well as the KYC data. To create a ticket, press on the
blue button of "Support" in the right down corner of the page.


HOW TO MAKE A CURRENCY WITHDRAWAL ON THE EXCHANGE?



Go to the Balance tab and click on the "Withdraw" next to the desired coin,
enter the address and the amount.


ON WHAT TERMS ARE THE REQUESTS FOR WITHDRAWAL BEING PROCESSED?



After the identity verification, all applications will be made within 24 hours.


HOW DO I CANCEL A WITHDRAWAL REQUEST?



This option is not available. You can still contact our support, we will do
everything possible to help you solve the issue.


HOW DO I REPLENISH MY BALANCE?



Go to the Balance tab at the top of the page. To replenish your balance, click
"Deposit" next to the desired coin.


HOW LONG DOES IT TAKE TO RECEIVE A RESPONSE FROM THE SUPPORT TEAM? HOW DOES IT
WORK?



For the convenience of our users, we have a customer support service that works
7 days a week and 24 hours a day without breaks and holidays. If you have any
questions, wishes or suggestions, our specialists are always ready to help you
with any problem, and also to hear your suggestions for improving the service.
We will do our best to reply ASAP.


CAN I CONNECT A BANK ACCOUNT TO MY ACCOUNT?



Unfortunately, this option is currently unavailable on our exchange.


HOW TO ENABLE THE TWO-FACTOR AUTHENTICATION?



Download the Google Authenticator application from Play Market or AppStore. Go
to your Account (to do this you need to click on your email in the top right
corner) and then choose the Security section. Scan the QR code in the downloaded
application or enter the number manually. After the "Bitlet" tab appears in the
app, enter the authentication code in the “Please Enter Key” field. All set, you
enabled the two-factor authentication!


WHAT IF I LOST THE CODE / KEY TO TWO-FACTOR AUTHENTICATION?



You need to provide KYC data, account login, as well as data of the latest
currency deposits and withdrawals and send this information to support.


IS IT SAFE TO USE BITLET EXCHANGE?



Yes! The main priority in our work is the security of our clients personal data
and safety. We use advanced methods and technologies in the field of security.
We implemented two-factor authentication technology to protect your accounts, as
well as Anti Phishing, which helps to ensure the reliability of our exchange.
More than 95% of all currency is stored on cold wallets. WAF (Web Application
Firewall) - a protective screen of a Web application that detects and blocks
hacker attacks.


WHAT IS TWO-FACTOR AUTHENTICATION?



Two-factor authentication is an additional resource that allows you to access
your account, even if someone else has access to your password. When you log in
to your account, you will be offered two pieces of information: your password
and a 6-digit authentication code. The authentication app generates new
authentication code every 30 seconds. We strongly recommend that all our users
enable this security feature to prevent any potential unauthorized access to
their accounts. This function is necessary to ensure the security of your
assets, so please take the time to set it up as soon as possible!


WHAT IS KYC AND WHY IS IT NEEDED?



Know your customer (abbreviated KYC) is the term of banking and exchange
regulation for financial institutions and bookmakers, as well as other companies
working with private money, meaning that they must identify and establish the
identity of the counterparty before conducting a financial transaction.This
requirement extends to obtaining reasonably complete information about
counterparties-legal entities, the nature of their business and certain business
transactions for which a financial transaction is being conducted.


I DID A DEPOSIT SEVERAL DAYS AGO, BUT IT STILL HASN'T BEEN RECEIVED. WHAT DO I
DO?



Please send us a hash of your transaction and we will check all the information.


I CAN NOT CANCEL THE ORDER / TOKENS WERE NOT CREDITED TO THE ACCOUNT



Please create ticket in our support with a screenshot of the order, or of the
errors attached. We will try to resolve your issue as soon as possible.


CAN I CANCEL AN ORDER?



Yes, to cancel an order, please go to the Orders page at the top of the page.
Please note that you can only cancel those orders that have not yet been
accepted, since once the order is executed, such transaction is irreversible and
can not be canceled.


WHERE CAN I SEE THE HISTORY OF MY ORDERS?



You can see the history of your transactions on the Trading page in the My
trades tab.


I ISSUED A BUY ORDER FOR 100 COINS, WITH ONLY 20 COINS CREDITED TO ME. WHY?



A partial completion of the Order took place. Please wait till the Order for the
rest of the coins is accepted.


WHEN WILL MY ORDER BE PROCESSED?



Please pay attention that the administration of the site does not accept,
control or interfere with trading on the exchange. Please wait until another
user accepts your Order. Alternatively, you can cancel an open order and submit
a new order with a more competitive price.


I PLACED AN ORDER, BUT FOR SOME REASON, IT IS NOT ACCEPTED, ALTHOUGH I CAN SEE
CHEAPER BUY ORDERS BEING ALREADY PROCESSED. WHY?



Orders can only be purchased by users of the exchange, the administration of the
site does not accept, control or interfere with trading on the exchange. If you
want to speed up the process, you can cancel the open Order and submit a new
order with a more competitive price.


WHERE CAN I SEE BUY ORDERS?



Buy Orders will be displayed on the main page, or in the Trade tab.


HOW TO CREATE AN ORDER?



To create an order, go to the Trade section of the main page. You can select the
cryptocurrency in the "Market" window by double-clicking on the desired coin. On
this page you can see the forms for buying and selling cryptocurrency. Please
pay attention that the Order to buy or sell can not exceed your balance. On this
page, you can also see windows showing actual Buy/Sell Orders of other users of
our exchange. Note that the rate is not fixed, since Bitlet is an exchange, not
an exchanger, so the rates are formed based on the orders placed by other users
on the Trade page. After placing an order, you can see it either on the Trade
page, in the "My Orders" window: Or on the Orders page.


WHAT IS THE TRADING FEE?



You will see the fee for your transaction before you execute the order.


IS THERE ANY TRANSACTION LIMIT? WHAT IS THE MAXIMUM / MINIMUM AMOUNT OF THE
TRANSACTION?



The min. and max. order amount varies for each trading pair and can be seen at
the Trade Page when placing an Order.

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