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SHERATON GRAND CHICAGO RIVERWALK
Sheraton Grand Chicago Riverwalk 3.9 out of 5 stars, average rating value. Read
5450 Reviews. Same page link.
3.9
(5450)
★★★★★ ★★★★★ 3.9 out of 5 stars. Read reviews for Sheraton Grand Chicago
Riverwalk 3.9 5450 Reviews This action will navigate to reviews.
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☆☆☆☆☆ ☆☆☆☆☆ 3.9 Overall, average rating value is 3.9 of 5.
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1. Sheraton Grand Chicago Riverwalk
WA
WA
* Review 1
* Votes 0
* Member Level: Platinum
* Traveler Type: Solo
☆☆☆☆☆ ☆☆☆☆☆ 4 out of 5 stars.
WA
· 5 hours ago
A VERY COMFORTABLE PLACE TO STAY IN DOWNTOWN CHICAGO
The Sheraton Grand Riverwalk is one of my favorite places to stay in
Chicago, because it's very comfortable and convenient, the staff is very
helpful and gracious, and the public areas are nice. It's especially good
for Marriott Bonvoy Members because of the Club Lounge. On the negative
side, the hotel rooms are very nice, but in need of updating, the hotel bar
should be a lot nicer, and the Club Lounge could have better food and
beverage offerings.
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Amenities, 4 out of 5
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Value for the Money, 2 out of 5
Was it helpful?
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2. Sheraton Grand Chicago Riverwalk
CONFERENCE TRAVELLER
CONFERENCE TRAVELLER
* Review 1
* Votes 0
* Member Level: Member
* Traveler Type: Solo
☆☆☆☆☆ ☆☆☆☆☆ 1 out of 5 stars.
CONFERENCE TRAVELLER
· 3 days ago
COULD BE GOOD BUT ….
Noise from air conditioning made sleep nearly impossible, room and bathroom
fixtures dated.
Expected a first class experience for the price but this was not to be and
lack of sleep detracted from my whole trip.
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Amenities, 3 out of 5
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Value for the Money, 1 out of 5
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1. GSSSocialProperty
· 3 days ago
Dear Conference Traveler,
Thank you for taking the time to share your recent experience with us.
In your comments, you mentioned that your stay was interrupted by a
loud disturbance caused by our HVAC. My hope is that all our guests
experience a relaxing and peaceful stay, and I am very sorry that this
wasn’t your experience.
It was a pleasure to have you as our guest, and I hope you give us an
opportunity in hosting you again, whenever your travels bring you back
to the area.
Sincerely,
Mose Rivera
Rooms Operations Manager
Sheraton Grand Chicago Riverwalk
mose.rivera@marriott.com
(312)464-1000
Helpful?
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3. Sheraton Grand Chicago Riverwalk
KAREN AND RON
KAREN AND RON
* Reviews 2
* Vote 1
* Member Level: Gold
* Traveler Type: Couple
☆☆☆☆☆ ☆☆☆☆☆ 5 out of 5 stars.
KAREN AND RON
· 4 days ago
A JEWEL IN THE MARRIOTT FAMILY.
An Irish doorman greeted us with a smile and up to date information upon
arrival. Bravo! Desk Staff enthusiastically answered questions before we
were even able to ask them. . . room was spacious and very clean. Lobby
area was large and inviting, clearly encouraging connecting with fellow
travelers. . . Too bad the parking charge was excessive and a phony
amenities' charge was mandatory.
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Cleanliness, 5 out of 5
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Amenities, 5 out of 5
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Value for the Money, 4 out of 5
Was it helpful?
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4. Sheraton Grand Chicago Riverwalk
DAN T
DAN T
* Review 1
* Votes 0
* Member Level: Member
* Traveler Type: Couple
☆☆☆☆☆ ☆☆☆☆☆ 5 out of 5 stars.
DAN T
· 4 days ago
SUZANNE WAS AMAZING THANK YOU SUZANNE!
This was one of the best hotel experiences ever and a huge thanks to
Suzanne as she helped make this anniversary as special as it is!
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Cleanliness, 5 out of 5
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Amenities, 5 out of 5
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Value for the Money, 5 out of 5
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5. Sheraton Grand Chicago Riverwalk
FREQUENT TRAVELER
FREQUENT TRAVELER
* Review 1
* Vote 1
* Member Level: Gold
* Traveler Type: Couple
☆☆☆☆☆ ☆☆☆☆☆ 2 out of 5 stars.
FREQUENT TRAVELER
· 4 days ago
A BIT DISAPPOINTING
Some of the restaurants serve food pre-prepared and pre- packaged which
unless you were starving you may not want to eat. Also, restaurants with
menus and staff have very short hours. I suspect guest were choosing to eat
elsewhere and so they added a$25 minimum daily restaurant fee to your bill
-this would be fine, if decent food was available.
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Cleanliness, 4 out of 5
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Amenities, 3 out of 5
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Value for the Money, 2 out of 5
Was it helpful?
Yes · 1 No · 0
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1. GSSSocialProperty
· 3 days ago
Hello Frequent Traveler,
Thank you for your feedback as it will be shared with our hotel
leadership team. We hope we have the opportunity to host you again in
the future and appreciate your continued support with Marriott Bonvoy.
Helpful?
Yes · 0 No · 0
Report
6. Sheraton Grand Chicago Riverwalk
JN
JN
* Review 1
* Votes 0
* Member Level: Member
* Traveler Type: Family
☆☆☆☆☆ ☆☆☆☆☆ 5 out of 5 stars.
JN
· 5 days ago
CONCIERGE SUZANNE SPRING MADE OUR TRIP
Suzanne trip made our trip amazing by making my son and my mother stay
extra special by bringing stuff to the room. She was very kind and helpful!
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Cleanliness, 4 out of 5
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Dining, 4 out of 5
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Location, 4 out of 5
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Service, 5 out of 5
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Amenities, 4 out of 5
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Value for the Money, 4 out of 5
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7. Sheraton Grand Chicago Riverwalk
KS
KS
* Review 1
* Votes 0
* Member Level: Silver
* Traveler Type: Solo
☆☆☆☆☆ ☆☆☆☆☆ 5 out of 5 stars.
KS
· 5 days ago
CONVENIENT LOCATION AND GREAT SERVICE
I had a pleasant stay at Sheraton Grand Chicago Riverwalk! When I
checked-in the line was backed up due to the large amount of attendees for
a local conference. Mose jumped on the station at the bell hop desk to
assist me and other customers with check-in. This was very appreciated! In
addition, during my stay, my bodywash was empty and when I brought it to
the attention to a housekeeper, they were quick to replace the body wash
bottle for me. Overall, I had an excellent stay and was impressed with the
service!
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Cleanliness, 5 out of 5
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Dining, 4 out of 5
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Location, 5 out of 5
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Amenities, 5 out of 5
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Value for the Money, 5 out of 5
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8. Sheraton Grand Chicago Riverwalk
RBDB
RBDB
* Review 1
* Votes 0
* Member Level: Member
* Traveler Type: Family
☆☆☆☆☆ ☆☆☆☆☆ 5 out of 5 stars.
RBDB
· 6 days ago
A MAGICAL STAY
From the moment we pulled up, we were treated like royalty. The Bellhop had
fun with our boys, Suzanne the concierge made sure we had everything and
more that we needed, the Check-In was fast and friendly. We had nothing but
a great experience for our first visit to Chicago. Thank you!
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Cleanliness, 4 out of 5
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Amenities, 4 out of 5
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Value for the Money, 3 out of 5
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9. Sheraton Grand Chicago Riverwalk
HAPPY TO BE
HAPPY TO BE
* Review 1
* Votes 0
* Member Level: Non-Member
* Traveler Type: Family
☆☆☆☆☆ ☆☆☆☆☆ 5 out of 5 stars.
HAPPY TO BE
· 8 days ago
HOTEL ROOM BLOCK ROOM
I give the room a 4 of 4 star rating. Great bed, forceful shower, clean,
smelled great, new feeling mattress, sitting area, fridge, and superb view.
What a wonderful package. The maid staff was great as always had our room
ready for return.
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Cleanliness, 5 out of 5
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Amenities, 4 out of 5
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Value for the Money, 4 out of 5
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10. Sheraton Grand Chicago Riverwalk
JESSBOOK2
JESSBOOK2
* Review 1
* Votes 0
* Member Level: Non-Member
* Traveler Type: Group
☆☆☆☆☆ ☆☆☆☆☆ 5 out of 5 stars.
JESSBOOK2
· 8 days ago
EXCELLENT HOTEL FOR ALL AGES AND STAGES!
I had the opportunity to stay overnight two days while attending a
conference. This hotel was inviting from the clean, exquisite entrance to
the pristine lobby. The interior decor was luscious and tasteful. I was
very pleased with the food and beverage selection. The desserts were
amazing!!! I would recommend this hotel for an amazing stay to remember.
I’m in complete awe!
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Cleanliness, 5 out of 5
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Amenities, 5 out of 5
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Value for the Money, 5 out of 5
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SHERATON GRAND CHICAGO RIVERWALK
3.9
•
5450 Reviews
Ratings are compiled based on customer ratings provided in satisfaction surveys
after guests have completed their stay.
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Rooms & Guests
1 Room, Rooms, 1 Adult Adults 1 Child Children
Maximum 8 guests per room
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Offers Accommodations Experiences Dining Events Rooms Getting Here
WELCOME TO SHERATON GRAND CHICAGO RIVERWALK
ENRICH YOUR TRAVELS AT OUR CHICAGO HOTEL BY THE RIVER
Located in the heart of the River North district, Sheraton Grand Chicago
Riverwalk is an urban sanctuary amid iconic attractions in downtown Chicago.
Embrace refined comfort in family-friendly hotel rooms... See More and suites
enhanced by essentials such as ultra-comfortable Sheraton Signature Sleep
Experience beds and striking views of the lake, river and Chicago cityscape.
Delight your palate at our hotel restaurants, from Shula's Steak House to
Chicago Burger Company, open seasonally along Chicago Riverwalk. Enjoy our
coveted location by the river near Michigan Avenue, Millennium Park, Navy Pier
and the Magnificent Mile. Take advantage of 125,000 square feet of dynamic event
space with one of the largest ballrooms in Illinois. Wind down after a busy day
of meetings or sightseeing at our sun deck, fitness center with Peloton bikes
and sparkling indoor pool. An urban gem in a storied destination, Sheraton Grand
Chicago Riverwalk is the perfect home base for your visit to downtown Chicago.
See Less
Chicago Weekend Savings – Book in Advance
Book in advance for your winter weekend escapes in Chicago and save up to 20%.
Make the most of this offer and book now!
Learn More
OFFERS AND PACKAGES
Summer Exclusive: 3,500 Bonus Points
Available: May 28, 2024 — August 18, 2024
Members earn 3,500 bonus points per stay on 2+ nights
Learn More
Splash Into Chicago!
Available: March 1, 2024 — September 30, 2024
Discover the Windy City this summer with our Splash Into Chicago family package.
Learn More
Stay 2, Save 15%
Available: November 21, 2023 — November 20, 2024
Save more when you stay longer at Sheraton Grand Chicago Riverwalk.
Learn More
View More
ROOMS & SUITES
Our rooms offer views of the Chicago skyline, river, lake and fireworks during
the summer months.
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* Club lounge access
* Club lounge access
* Family
* 1 Bedroom Junior Suite
* Guest room
* Guest room
* Guest room
* Guest room
* Guest room
* Club lounge access
* Club lounge access
* Family
* 1 Bedroom Junior Suite
* Guest room
* Guest room
* Guest room
* Guest room
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Location
A UNIQUE RIVERFRONT HOTEL EXPERIENCE
Situated in the heart of the bustling River North district, Sheraton Grand
Chicago Riverwalk takes its name from its location directly on the city’s iconic
river. While staying at our hotel, a nautical flair will enhance every aspect of
your visit from the comfort of your room or suite to where you decide to dine.
For those looking to experience Chicago from a unique perspective and witness
firsthand our renowned and revitalized Riverwalk, there is no better place to
stay than on the water, with us.
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EVENTS CALENDAR
Experience downtown Chicago and discover our urban oasis amid iconic
attractions. From family-friendly events to Broadway blockbusters within walking
distance, Sheraton Grand Chicago Riverwalk is steps away from beloved landmarks
and an unforgettable experience for years to come.
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Destination
CHICAGO RIVERWALK
One of the most beloved aspects of Chicago is the wide variety of ways tourists
and locals alike can explore and appreciate The Windy City. Known for its
walkability, robust public transit, and thriving biking community, those who
want to see the city from a unique perspective know there is only one option, by
the Chicago River. The Riverwalk starts at your door when staying at Sheraton
Grand Chicago... See More Riverwalk and if you happen to be impartial to your
own boat, we’re the only hotel with a dock just for you! If not, a wide array of
boating experiences await at the doors of our hotel including kid-friendly
tours, architectural tours, high-speed rides, historic fireboat tours, and even
floating bars. See Less
SHULA'S STEAK HOUSE
Indulge in distinctive fine dining at Shula's Steak House, renowned for its
exclusive, high-quality SHULA CUT® meat and fresh seafood. Sample a
mouthwatering steak at our hotel restaurant boasting beautiful views by Chicago
Riverwalk.
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RIVERSIDE CAFÉ
Start your day in downtown Chicago Riverwalk with a savory breakfast or join us
for lunch. Riverside Café is a welcoming hotel restaurant serving breakfast,
lunch and weekend brunch options.
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LINK CAFÉ
Link Café offers your favorite Starbucks® drinks as well as pastries, healthy
snacks, soups and sandwiches. Work while you eat, courtesy of our free Wi-Fi at
this quick hotel dining destination by Chicago Riverwalk.
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CHI BAR
Connect, collaborate and unwind during your stay by Chicago Riverwalk with a
cocktail from our vibrant hotel bar, open in the afternoon and evening.
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A LA CARTE
Order room service using our A La Carte perk and savor fresh cuisine from the
comfort of your hotel room or suite. Our hotel restaurants and bars provide an
array of fresh fare for in-room dining during your stay by Chicago Riverwalk.
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CHICAGO BURGER COMPANY (SEASONAL)
Chicago Burger Company offers some of the juiciest burgers in downtown Chicago,
IL. The menu features delicious burgers and vegetarian dining options as well as
thick shakes and innovative cocktails.
Explore
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CREATING MOMENTS OF CONNECTION: GATHERINGS BY SHERATON
All around the world, Sheraton hotels are hosting weekly events that aim to help
guests and locals feel inspired by the stories and cultures of the communities
they’re visiting. Our experiences are designed around the pillars of Enrichment,
Renewal & Local Stories and carefully curated to help our guests ultimately get
more out of their travel. Visit our Events Calendar for upcoming Gatherings.
THE ART OF GATHERING
Our team of experienced meeting and event specialists are here to help you host
meetings, social events and weddings of all sizes. Choose from over 40 meeting
rooms across 125,000 square feet of flexible space along the Chicago River.
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COME TOGETHER
Sheraton Grand Chicago Riverwalk has long been a global gathering place and a
pillar of its community. A massive multi-million renovation was completed in
2023 that brings forth a new guest experience to the 1,218 rooms and suites. Add
to that a lobby with bustling energy, world-class culinary experiences, open and
collaborative work spaces, and over 125,000 square feet of flexible event space
including... See More 43 meeting rooms and guests will see why Sheraton is where
the world comes together. See Less
WHAT TO EXPECT
Plan and Prepare for your Stay
Learn More
THINGS TO DO NEAR THE SHERATON GRAND CHICAGO
Discover enriching experiences to enhance your stay in Downtown Chicago
Learn More
OUR LOCATION
GETTING HERE
Sheraton Grand Chicago Riverwalk
301 East North Water Street, Chicago, Illinois, USA, 60611
Tel: +1 312-464-1000
Chicago O'Hare International Airport
Distance From Property: 18.0 Miles
Phone Number: +1 800-832-6352
Visit Website
Chicago Midway International Airport
Distance From Property: 12.0 Miles
Phone Number: +1 773-838-0600
Visit Website
Alternate Airport Transportation:
Windy City Limos;reservation required
Other Transportation
Nearby:
Bus Station:
Union Station
Subway Station:
Chicago Transit Authority Red Line
Train Station:
Grand/State CTA Station
Union Railway Station
Clark/Lake CTA Station
Union Station
Ogilvie Transportation Center
Where the world comes together
MEET YOU IN THE LOBBY
Spend time in the Sheraton lobby. We've created spaces to connect in unique and
innovative ways.
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WELCOMING SERVICE
With over 85 years of welcoming hospitality, our associates will make you want
to come back again.
GLOBAL DESTINATIONS
Look for Sheraton Hotels in the heart of cities all over the world.
Find a Hotel
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PROPERTY DETAILS
Featured Amenities
Restaurant
Fitness Center
Indoor Pool
Meeting Space
Convenience Store
Gift Shop
Dry Cleaning Service
Room Service
Wake up Calls
Daily Housekeeping
Kitchenette
Mobile Key
Digital Check In
Service Request
Hotel Information
Check-in: 4:00 pm
Check-out: 12:00 pm
Minimum Age to Check In: 21
Smoke Free Property
Pet Policy
Pets Welcome.
Pet's must be accompanied at all times. May not be left alone in guest room.
Maximum Pet Weight: 75.0lbs
Maximum Number of Pets in Room: 2
Parking On-Site Parking
Daily: $68.00
General Information
Policies and Payments
Accepts: Cash, Credit Cards
Contactless mobile payments
Services
Concierge desk service
Property has elevators
Vending Machine
Languages spoken by staff:
English, French, Spanish, Portuguese, Italian
Accessibility Information
For more information about the physical features of our accessible rooms, common
areas or special services relating to a specific disability please call +1
312-464-1000
Accessible Hotel Features
Accessible on-site parking
Property has elevators
Service Animals are Welcome
Accessible Areas with Accessible Routes from Public Entrance
Entrance to On-Site Business Center is Accessible
Entrance to On-Site Fitness Center is Accessible
Main Entrance is Accessible
Meeting Spaces are Accessible
Room and Suites Access through the Interior Corridor
Guest Room Accessibility
Accessible Vanities
Adjustable Height Hand-Held Shower Wand
Alarm Clock Telephone Ringers
Bathtub Grab Rails
Bathtub Seat
Closed Caption TV
Deadbolts on Guest Room and Suites Doors
Electronic Room Key
Flashing Door Knockers
Guest Room and Suites Doors Self-Closing
Guests in mobility-accessible rooms may inquire about lowering the bed height
Hearing Accessible Rooms and/or Kits
Lever Handles on Guest Room Doors
Lowered Deadbolts on Guest Room Doors
Lowered Electrical Outlets
Lowered Night Guards on Guest Room Doors
Lowered Viewports in Guest Room Doors
Mobility accessible rooms
Non-slip Grab Rails in the Bathroom
Roll-in Shower
Safety Chains and/or Latches on Guest Doors
TTY/TTD Compatible
Toilet Seat at Wheelchair Height - Toilet for Disabled
Viewports in Guest Room and Suites Doors
Sustainability Information
Footprints
Carbon Footprint: 27.86 kg per room night
Water Footprint: 807.83 liters per room night
Environmental Practices
Guest Room Recycling
FREQUENTLY ASKED QUESTIONS
What are the check-in and check-out times at Sheraton Grand Chicago Riverwalk?
The check-in time at Sheraton Grand Chicago Riverwalk is 4:00 pm and the
check-out time is 12:00 pm.
Does Sheraton Grand Chicago Riverwalk allow pets?
The pet policy at Sheraton Grand Chicago Riverwalk is:
Pets Welcome Pet's must be accompanied at all times. May not be left alone in
guest room. Maximum Pet Weight: 75.0lbs Maximum Number of Pets in Room: 2
What are the parking options at Sheraton Grand Chicago Riverwalk?
The parking options at Sheraton Grand Chicago Riverwalk are:
On-Site Parking: Daily: $68.00
What property amenities are available at Sheraton Grand Chicago Riverwalk?
The property amenities at Sheraton Grand Chicago Riverwalk are:
Restaurant Fitness Center Indoor Pool Meeting Space Convenience Store Gift Shop
Dry Cleaning Service Room Service Wake up Calls Daily Housekeeping Kitchenette
Mobile Key Digital Check In Service Request
Does Sheraton Grand Chicago Riverwalk have free Wi-Fi?
No, free Wi-Fi is not available to guests at Sheraton Grand Chicago Riverwalk.
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SHERATON® GRAND CHICAGO RIVERWALK
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301 East North Water Street,
Chicago, Illinois, USA, 60611
Toll Free: +0-312-464-1000
Fax: +1 312-329-7045
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