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Effective URL: https://www.empoweredservice.coach/
Submission: On September 26 via automatic, source certstream-suspicious — Scanned from CH
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top of page Skip to Main Content Leading a new generation of customer service professionals EMPOWERED SERVICE melissa@empoweredservice.coach 303-883-8694 Intro HOW DOES YOUR TEAM MANAGE THE STRESS AND TRAUMA CLIENTS EXPERIENCE AS A NORMAL RESPONSE TO LOSS? HOW DO YOU COLLECTIVELY RESPOND TO CONFLICT WITHIN THE OFFICE? AS AN BUSINESS OWNER, WHAT YOU MAY SEE IS CONFLICT AVOIDANCE, DIMINISHED PRODUCTIVITY, AND CYNICISM AMONG YOUR TEAM MEMBERS. WHAT YOU MAY NOT SEE IS A THEIR PERSONAL STRUGGLE TO PERSEVERE UNTIL IT'S TOO LATE. THROUGH THE EMPOWERED SERVICE PROGRAM, YOUR TEAM WILL LEARN POWERFUL TOOLS TO MANAGE CUSTOMER DISTRESS, IMPROVE COMMUNICATION, AND BOOST COLLABORATION. Managing customer complaints, bias, and distrust can be the most challenging part of a career in customer service, no matter what industry. Empowered Service provides the skills, tools, and mindsets that will protect your team and foster a new appreciation for their role in the lives of your customers. I will guide your team through an empowered approach to customer care that will bolster their confidence to address the complexities of the work you do with individuals, families, and businesses. Schedule a Call THE CLIENTS I WORK WITH WANT: 1. COLLABORATIVE TEAMS WHO COMMUNICATE AND PROBLEM SOLVE WITHOUT MICROMANAGMENT 2. ENGAGED EMPLOYEES DRIVEN TO EXCEED EXPECTATIONS 3. RESILIENT TEAM MEMBERS WHO FEEL EMPOWERED TO TAKE ACTION If this is you, let's work together to improve your Customer Service Strategy. THE RESULTS: * Expanded skill sets and tools necessary to manage stress on the job and at home * Improved confidence to address difficult realities and have courageous conversations * Greater understanding of the drivers of human behavior that lend new perspectives on how to support and influence customer decisions * Stronger commitment to the mission of your organization, rooted in a shared understanding of team values, goals, and a growth mindset I PROVIDE YOUR TEAM THE TOOLS TO TRANSFORM THEIR APPROACH TO CUSTOMER SERVICE THROUGH: GROUP TRAINING The personalized training offered through the Empowered Service curriculum provides clients and their teams dynamic skills to use in work and in life. We'll strengthen your existing processes and create stronger connections between purpose, roles, and outcomes. COACHING Individual and group coaching supports the integration of skills learned through the Empowered Service program. We will create a space to practice these tools and embed an informed culture in your organization, using your vision and priorities as the roadmap. PUBLIC SPEAKING The Empowered Service approach can be applied to a vast range of businesses and organizations. Bring a new perspective to your next industry event: how do we invest in our employees and create an environment where they are excited to tackle the most difficult client? WHAT TEAM MEMBERS ARE SAYING ABOUT EMPOWERED SERVICE: "This workshop should be mandatory for anyone in service. Wish I would have been given [these] tools and perspectives years ago!" 1. 2. 3. Navigating Loss: Being Trauma-Informed in the Insurance Industry Harnessing Conflict: Transforming Office Distress into Eustress Home: Contact TAKE ACTION TODAY. SCHEDULE A CALL PO Box 755 Arvada, CO 80001 melissa@empoweredservice.coach Submit Thanks for connecting! SUBSCRIBE TO RECEIVE UPDATES & EVENTS * * * ©2023 by MKC Consulting LLC Proudly created with Wix.com bottom of page