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Submitted URL: http://m-pathy.com/
Effective URL: https://www.verint.com/voice-of-the-customer/digital-behavior-analytics/
Submission: On December 11 via api from NL — Scanned from NL

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Name: WR_Global_ContactUs_ExperienceManagement — POST 

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    <a class="form__privacy-policy" href="https://www.verint.com/our-company/legal-documents/privacy-policy/" target="_blank" data-wpel-link="internal" rel="follow">Verint is committed to treat and protect your personal data in accordance with our Privacy Notice.</a>
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GET https://www.verint.com

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GET https://www.verint.com

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 2. Voice of the Customer
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DIGITAL BEHAVIOR ANALYTICS

Customer session replays provide interaction data from mouse tracks, touch
gestures, clicks and form interactions. Prioritize actions to optimize your CX
based on real customer behavior on digital channels.

 * Watch: Unify Your CX Data and Drive Action




TURN CUSTOMER EXPERIENCES INTO ACTIONABLE DATA

Sometimes customer feedback isn’t enough. Gleaning insights from cryptic
comments can be hard – and taking action can be even harder.

With Verint Digital Behavior Analytics, seeing is believing. Digital Behavior
Analytics natively integrates customer feedback and replays for instant clarity
and a holistic picture of the customer experience.

Connecting replays to important KPIs allows you to analyze actual customer
experiences to quickly uncover pain points that negatively impact digital
experiences and conversion.

Plus, Digital Behavior Analytics provides customer experience visualizations to
help you replicate obstacles and accelerate internal acceptance so you can find
and fix CX issues quickly – even before they become a problem.

Download the Digital Behavior Analytics Datasheet



VERINT RECOGNIZED AS VOC LEADER

The need to listen to, understand and engage with customer feedback is greater
than ever. With numerous solutions on the market, it’s important to understand
what makes a Leader.

That’s why the IDC MarketScape evaluated vendors in their IDC MarketScape:
Worldwide Voice of the Customer Applications 2023-2024 Assessment.

Verint is proud to be recognized as a Leader by the IDC MarketScape, reaffirming
our commitment to excellence and world class VoC.


Read the Report



INCREASE CONVERSIONS, IMPROVE EXPERIENCES, AND BUILD LOYALTY

Digital Behavior Analytics helps you capture millions of clicks, gestures, and
taps across your digital assets to visualize the holistic customer experience
and size potential ROI for improvements.

Scroll and click maps to analyze what customers see and how they navigate,
taking the guesswork out of optimizing your web design. Conversion maps and form
analysis explain where customers struggle or abandon so you can uncover
opportunities to improve the experience and increase conversion and loyalty.

With Digital Behavior Analytics, you can:

 * Record and playback interactions as real-time videos
 * Create heatmaps of clicks, mouse movement and page scrolling, with
   optimization recommendations for forms
 * Comply with data protection laws due to anonymized personal data
 * Access detailed data segmentation & full-text search for easy retrieval and
   quantification of error messages.
 * Trace quality problems as user videos and identify vulnerabilities quickly
   and securely to prioritize fixes

Moving Beyond Surveys for a Holistic CX Strategy



DETECT STRUGGLES IN IN REAL-TIME AND ACT IN THE MOMENT

Extensive visual and quantitative analytics tools allow you to identify
anomalies and problem areas, explain where users struggle, analyze problems or
hesitation, and uncover barriers to successful conversion.

Now you can interact with a struggling user in real-time and take action to
repair the customer experience. Automatically fire an IVA, DBA, and/or Digital
Feedback session based on triggers which activate when users experience error
messages, lengthy time on page, JS errors, and more.




FEATURED XM RESOURCES


 * IDC MARKETSCAPE: WORLDWIDE VOICE OF THE CUSTOMER APPLICATIONS 2023-24
   ASSESSMENT
   
   With numerous solutions on the market, it’s important to understand what sets
   leaders a apart from the pack. Read...
   Analyst Report


 * THE 2023 VERINT EXPERIENCE INDEX: RETAIL
   
   This report details the growth in customer touchpoints across a purchase—and
   the steps needed to build a CX strategy to optimize every customer
   interaction.
   Research Report


 * THE CX HOLIDAY SURVIVAL GUIDE 2023
   
   Navigating the Retail Holiday Season: Elevating Customer Experience in a
   Cost-Conscious Era
   Research Report


 * CX TRANSFORMATION TAKES A (CROSS-FUNCTIONAL) VILLAGE
   
   According to Forrester, 45% of customer experience professionals cite lack of
   collaboration across the enterprise as a challenge.
   Webinar

This is a carousel with slides that do not auto-rotate. Use the Next and
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IDC MARKETSCAPE: WORLDWIDE VOICE OF THE CUSTOMER APPLICATIONS 2023-24 ASSESSMENT

With numerous solutions on the market, it’s important to understand what sets
leaders a apart from the pack. Read...
Analyst Report


THE 2023 VERINT EXPERIENCE INDEX: RETAIL

This report details the growth in customer touchpoints across a purchase—and the
steps needed to build a CX strategy to optimize every customer interaction.
Research Report


THE CX HOLIDAY SURVIVAL GUIDE 2023

Navigating the Retail Holiday Season: Elevating Customer Experience in a
Cost-Conscious Era
Research Report


CX TRANSFORMATION TAKES A (CROSS-FUNCTIONAL) VILLAGE

According to Forrester, 45% of customer experience professionals cite lack of
collaboration across the enterprise as a challenge.
Webinar



SCHEDULE A DEMO OF VERINT DIGITAL BEHAVIOR ANALYTICS TODAY

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