www.dhl.com
Open in
urlscan Pro
2a02:26f0:480:591::4b3f
Public Scan
URL:
https://www.dhl.com/gb-en/home/footer/fraud-awareness.html
Submission: On October 22 via api from RU — Scanned from DE
Submission: On October 22 via api from RU — Scanned from DE
Form analysis 8 forms found in the DOM
GET /gb-en/home/search.html
<form action="/gb-en/home/search.html" method="GET" class="c-navigation-search--form js--navigation-search--form" data-open="" data-show-label="" id="nav-search-static_eaf1bc27-d8ae-43ec-bbf7-3bde25557def">
<label for="nav-search-static--input_eaf1bc27-d8ae-43ec-bbf7-3bde25557def" class="c-navigation-search--input-label has-icon icon-search" tabindex="0">
<span>Search</span>
</label>
<div class="c-navigation-search--input-container">
<em class="c-navigation-search--icon icon-search"></em>
<input class="c-navigation-search--input js--navigation-search--input" id="nav-search-static--input_eaf1bc27-d8ae-43ec-bbf7-3bde25557def" autocomplete="off" max-num-list="5" type="text" placeholder="Search dhl.com" name="q"
data-target="#nav-search-static_eaf1bc27-d8ae-43ec-bbf7-3bde25557def" tabindex="0" aria-autocomplete="list" aria-owns="search-quick-list_eaf1bc27-d8ae-43ec-bbf7-3bde25557def" aria-expanded="false">
<i class="c-navigation-search--close icon-cancel js--navigation-search--close" data-target="#nav-search-static_eaf1bc27-d8ae-43ec-bbf7-3bde25557def" tabindex="0" title="Close searchbar" aria-label="Close searchbar"></i>
</div>
<div class="c-navigation-search--quicklinks js--navigation-search--quicklinks">
<ul class="shadow-small" id="search-quick-list_eaf1bc27-d8ae-43ec-bbf7-3bde25557def">
</ul>
</div>
</form>GET /gb-en/home/tracking.html
<form class="c-voc-tracking-bar--form js--tracking-bar--form" action="/gb-en/home/tracking.html" method="GET" autosubmit="true" novalidate="">
<div class="c-voc-tracking-bar--input-outer-group">
<div class="c-voc-tracking-bar--input-inner-group" data-form-value-state="unset">
<input class="c-voc-tracking-bar--input js--tracking-bar--input" id="c-voc-tracking-input-box-0ca07639-3c7e-45d2-8aff-e821b828837c" name="tracking-id" type="text" data-error-message="Please enter your tracking number(s)" required="">
<label class="c-voc-tracking-bar--element-label" for="c-voc-tracking-input-box-0ca07639-3c7e-45d2-8aff-e821b828837c">Enter your tracking number(s)</label>
<button class="c-voc-tracking-bar--button js--tracking-bar--button base-button" type="submit"> Track </button>
</div>
</div>
<p tabindex="-1" class="c-form--element-base c-form-step--error-message js--tracking-invalid--focus">Please enter your tracking number(s)</p>
</form>GET /gb-en/home/search.html
<form action="/gb-en/home/search.html" method="GET" class="c-navigation-search--form js--navigation-search--form" data-open="" id="nav-search-mobile_31af3156-7f92-4fde-92b7-8b1e5a04b7d8">
<label for="nav-search-mobile--input_31af3156-7f92-4fde-92b7-8b1e5a04b7d8" class="c-navigation-search--input-label has-icon icon-search" tabindex="0">
<span>Search</span>
</label>
<div class="c-navigation-search--input-container">
<em class="c-navigation-search--icon icon-search"></em>
<input class="c-navigation-search--input js--navigation-search--input" id="nav-search-mobile--input_31af3156-7f92-4fde-92b7-8b1e5a04b7d8" autocomplete="off" max-num-list="5" type="text" placeholder="Search dhl.com" name="q"
data-target="#nav-search-mobile_31af3156-7f92-4fde-92b7-8b1e5a04b7d8" tabindex="0" aria-autocomplete="list" aria-owns="search-quick-list_31af3156-7f92-4fde-92b7-8b1e5a04b7d8_mobile" aria-expanded="false">
<i class="c-navigation-search--close icon-cancel js--navigation-search--close" data-target="#nav-search-mobile_31af3156-7f92-4fde-92b7-8b1e5a04b7d8" tabindex="0" title="Close searchbar" aria-label="Close searchbar"></i>
</div>
<div class="c-navigation-search--quicklinks js--navigation-search--quicklinks">
<ul class="shadow-small" id="search-quick-list_31af3156-7f92-4fde-92b7-8b1e5a04b7d8_mobile">
</ul>
</div>
</form>GET /gb-en/home/tracking.html
<form class="c-voc-tracking-bar--form js--tracking-bar--form" action="/gb-en/home/tracking.html" method="GET" autosubmit="true" novalidate="">
<div class="c-voc-tracking-bar--input-outer-group">
<div class="c-voc-tracking-bar--input-inner-group" data-form-value-state="unset">
<input class="c-voc-tracking-bar--input js--tracking-bar--input" id="c-voc-tracking-input-box-5ab06b39-a084-4305-96f9-22c383fca377" name="tracking-id" type="text" data-error-message="Please enter your tracking number(s)" required="">
<label class="c-voc-tracking-bar--element-label" for="c-voc-tracking-input-box-5ab06b39-a084-4305-96f9-22c383fca377">Enter your tracking number(s)</label>
<button class="c-voc-tracking-bar--button js--tracking-bar--button base-button" type="submit"> Track </button>
</div>
</div>
<p tabindex="-1" class="c-form--element-base c-form-step--error-message js--tracking-invalid--focus">Please enter your tracking number(s)</p>
</form>GET /gb-en/home/tracking.html
<form class="c-voc-tracking-bar--form js--tracking-bar--form" action="/gb-en/home/tracking.html" method="GET" autosubmit="true" novalidate="">
<div class="c-voc-tracking-bar--input-outer-group">
<div class="c-voc-tracking-bar--input-inner-group" data-form-value-state="unset">
<input class="c-voc-tracking-bar--input js--tracking-bar--input" id="c-voc-tracking-input-box-358a6781-966e-4b30-b7ae-5ae11d3895d7" name="tracking-id" type="text" data-error-message="Please enter your tracking number(s)" required="">
<label class="c-voc-tracking-bar--element-label" for="c-voc-tracking-input-box-358a6781-966e-4b30-b7ae-5ae11d3895d7">Enter your tracking number(s)</label>
<button class="c-voc-tracking-bar--button js--tracking-bar--button base-button" type="submit"> Track </button>
</div>
</div>
<p tabindex="-1" class="c-form--element-base c-form-step--error-message js--tracking-invalid--focus">Please enter your tracking number(s)</p>
</form>GET /gb-en/home/search.html
<form action="/gb-en/home/search.html" method="GET" class="c-navigation-search--form js--navigation-search--form" data-open="" data-show-label="false" id="nav-search-sticky_eaf1bc27-d8ae-43ec-bbf7-3bde25557def">
<label for="nav-search-sticky--input_eaf1bc27-d8ae-43ec-bbf7-3bde25557def" class="c-navigation-search--input-label has-icon icon-search" tabindex="0">
<span>Search</span>
</label>
<div class="c-navigation-search--input-container">
<em class="c-navigation-search--icon icon-search"></em>
<input class="c-navigation-search--input js--navigation-search--input" id="nav-search-sticky--input_eaf1bc27-d8ae-43ec-bbf7-3bde25557def" autocomplete="off" max-num-list="5" type="text" placeholder="Search dhl.com" name="q"
data-target="#nav-search-sticky_eaf1bc27-d8ae-43ec-bbf7-3bde25557def" tabindex="0" aria-autocomplete="list" aria-owns="search-quick-list_eaf1bc27-d8ae-43ec-bbf7-3bde25557def_sticky" aria-expanded="false">
<i class="c-navigation-search--close icon-cancel js--navigation-search--close" data-target="#nav-search-sticky_eaf1bc27-d8ae-43ec-bbf7-3bde25557def" tabindex="0" title="Close searchbar" aria-label="Close searchbar"></i>
</div>
<div class="c-navigation-search--quicklinks js--navigation-search--quicklinks">
<ul class="shadow-small" id="search-quick-list_eaf1bc27-d8ae-43ec-bbf7-3bde25557def_sticky">
</ul>
</div>
</form>GET /gb-en/home/tracking.html
<form class="c-voc-tracking-bar--form js--tracking-bar--form" action="/gb-en/home/tracking.html" method="GET" autosubmit="true" novalidate="">
<div class="c-voc-tracking-bar--input-outer-group">
<div class="c-voc-tracking-bar--input-inner-group" data-form-value-state="unset">
<input class="c-voc-tracking-bar--input js--tracking-bar--input" id="c-voc-tracking-input-box-3716ba35-7f2a-41fa-a89a-72ae50ad29d0" name="tracking-id" type="text" data-error-message="Please enter your tracking number(s)" required="">
<label class="c-voc-tracking-bar--element-label" for="c-voc-tracking-input-box-3716ba35-7f2a-41fa-a89a-72ae50ad29d0">Enter your tracking number(s)</label>
<button class="c-voc-tracking-bar--button js--tracking-bar--button base-button" type="submit"> Track </button>
</div>
</div>
<p tabindex="-1" class="c-form--element-base c-form-step--error-message js--tracking-invalid--focus">Please enter your tracking number(s)</p>
</form>GET /gb-en/home/search.html
<form action="/gb-en/home/search.html" method="GET" class="c-navigation-search--form js--navigation-search--form" data-open="" id="nav-search-mobile_a48d99fa-7cd3-433f-9907-9e563bad1ace">
<label for="nav-search-mobile--input_a48d99fa-7cd3-433f-9907-9e563bad1ace" class="c-navigation-search--input-label has-icon icon-search" tabindex="0">
<span>Search</span>
</label>
<div class="c-navigation-search--input-container">
<em class="c-navigation-search--icon icon-search"></em>
<input class="c-navigation-search--input js--navigation-search--input" id="nav-search-mobile--input_a48d99fa-7cd3-433f-9907-9e563bad1ace" autocomplete="off" max-num-list="5" type="text" placeholder="Search dhl.com" name="q"
data-target="#nav-search-mobile_a48d99fa-7cd3-433f-9907-9e563bad1ace" tabindex="0" aria-autocomplete="list" aria-owns="search-quick-list_a48d99fa-7cd3-433f-9907-9e563bad1ace_mobile" aria-expanded="false">
<i class="c-navigation-search--close icon-cancel js--navigation-search--close" data-target="#nav-search-mobile_a48d99fa-7cd3-433f-9907-9e563bad1ace" tabindex="0" title="Close searchbar" aria-label="Close searchbar"></i>
</div>
<div class="c-navigation-search--quicklinks js--navigation-search--quicklinks">
<ul class="shadow-small" id="search-quick-list_a48d99fa-7cd3-433f-9907-9e563bad1ace_mobile">
</ul>
</div>
</form>Text Content
Navigation and Content
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* Messages
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* Ship
START SHIPPING
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Ship Now
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Learn more about
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Document and Package
* Document and parcel shipping
* Volume shipping (Business Only)
* International Direct Mail for Business
* Domestic Direct Mail for Business
Pallets, Containers and Cargo
Business Only
Air, ocean, road and rail freight shipping, plus customs and logistics
services
Explore Freight Services
DHL for Your Business
Let‘s be shipping partners
Small start-up? Medium-sized business going international? Satisfy your
business shipping needs
Explore Our Business Offerings
* Enterprise Logistics Services
ENTERPRISE LOGISTICS SERVICES
Our Supply Chain division creates custom solutions for enterprise-sized
organisations.
Discover what makes DHL Supply Chain the perfect fit as your outsourced
logistics provider (3PL).
Explore DHL Supply Chain
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Learn About Portals
* Track
TRACK YOUR SHIPMENT
Find the status of your in-transit shipment
Enter your tracking number(s) Track
Please enter your tracking number(s)
* Track a DHL eCommerce UK Shipment
* View all Tracking FAQ's
* Ship
START SHIPPING
--------------------------------------------------------------------------------
Get a Quote
Ship Now
Request a Business Account
Learn more about
--------------------------------------------------------------------------------
Document and Package
* Document and parcel shipping
* Volume shipping (Business Only)
* International Direct Mail for Business
* Domestic Direct Mail for Business
Pallets, Containers and Cargo
Business Only
Air, ocean, road and rail freight shipping, plus customs and logistics
services
Explore Freight Services
DHL for Your Business
Let‘s be shipping partners
Small start-up? Medium-sized business going international? Satisfy your
business shipping needs
Explore Our Business Offerings
* Enterprise Logistics Services
ENTERPRISE LOGISTICS SERVICES
Our Supply Chain division creates custom solutions for enterprise-sized
organisations.
Discover what makes DHL Supply Chain the perfect fit as your outsourced
logistics provider (3PL).
Explore DHL Supply Chain
* Customer Service
*
* Search
* Customer Portal Logins
Log in to
* MyDHL+
* DHL eCommerce UK
* myDHLi
* DHL Active Tracing
* Road Freight Online Booking
* MySupplyChain
* MyGTS
* DHL Same Day
* LifeTrack
Learn About Portals
* Track
TRACK YOUR SHIPMENT
Find the status of your in-transit shipment
Enter your tracking number(s) Track
Please enter your tracking number(s)
* Track a DHL eCommerce UK Shipment
* View all Tracking FAQ's
* Ship
* Get a Quote
* Ship Now
* Request a Business Account
Document and Package
--------------------------------------------------------------------------------
* Document and parcel shipping
* Volume shipping (Business Only)
* International Direct Mail for Business
* Domestic Direct Mail for Business
Pallets, Containers and Cargo (Business Only)
--------------------------------------------------------------------------------
* Explore Freight Services
DHL for Your Business
--------------------------------------------------------------------------------
* Explore Our Business Offerings
* Enterprise Logistics Services
Our Supply Chain division creates custom solutions for enterprise-sized
organisations.
Discover what makes DHL Supply Chain the perfect fit as your outsourced
logistics provider (3PL).
Explore DHL Supply Chain
* Customer Service
* Customer Portal Logins
* Messages
* Search
* Change Location (GB)
FRAUD AWARENESS
--------------------------------------------------------------------------------
Thank you for joining our effort to combat online fraud. DHL goes to great
lengths to protect our customers from fraud. If you suspect having received
fraudulent emails, SMS or found a website or social media account that tries to
pass off as DHL, we encourage you to let us know at your earliest convenience,
so that we can quickly take actions to stop the fraud.
Please report all suspicious activity to our dedicated Anti-Abuse Mailbox
at phishing-dpdhl@dhl.com following the below instructions.
We thoroughly investigate every report of suspected fraud, but generally, will
not respond to personal inquiries. If you have questions regarding the status of
a shipment or an invoice, please direct those to our customer support.
Fraudulent Email
FRAUDULENT EMAIL
Below are some indicators that can help you assess whether the received email is
fraudulent.
* Official DHL communication is always sent from @dhl.com, @dpdhl.com, @dhl.de,
@dhl.fr, @dhl-news.com or another country domain after @dhl.
Note! Be aware of spoofed phishing emails sent from fake email addresses
using DHL legitimate domains. In such cases, when the sender appears
legitimate, but the email still seems suspicious, always inspect the content
of the email for anomalies such as an urgent tone, grammatical errors,
unfamiliar URLs or attachments. Please refrain from clicking on any unknown
links or opening attachments that seem suspicious.
* We never use @gmail, @yahoo or other free email services to send emails.
* We never link to a website other than our own starting with for example
https://dhl.com/, https://dpdhl.com/, https://dhl-news.com/, or a
country/campaign website
From a desktop computer:
Drag & Drop the suspicious email into a new message and send it
to phishing-dpdhl@dhl.com as attachment. If the “drag & drop” feature is not
available in your email client, please follow this guide that includes some of
the most used email clients on how to forward email attachments. To effectively
shut down the fraudulent service, we need complete mail headers which are not
included in a forwarded message.
From a mobile device:
* Forward the message to us. If feasible, please always send the suspected
email from a desktop as attachment including complete mail headers.
* Report the message as spam ithin your mail app, so that your mail provider
can take appropriate actions.
Fraudulent SMS
FRAUDULENT SMS
* SMS Scams often include a shortened URL e.g. starting with https://bit.ly/ to
obfuscate the final destination of the link.
* The sender number is not visible, instead you find a generic name such as
“Delivery”.
* The phone number starts with a a country prefix outside of an expected
territory (e.g. +235).
Send a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the
suspicious phone number in the message.
Fraudulent Social Media Accounts Incl. Whatsapp
FRAUDULENT SOCIAL MEDIA ACCOUNTS INCL. WHATSAPP
* The account is lacking a sign of verification (e.g. there is no blue badge).
* The account attempts to continue the communication over an encrypted channel
such as Whatsapp or Telegram.
* The account is only a couple of weeks old.
* The account offers “free Visa”, “free flights” or to “double your
investment”.
* The account does not make use of an adequate profile picture (DP/DHL Logo)
and background picture.
1. Please report the social media account/post destination (URL) or phone
number to phishing-dpdhl@dhl.com.
2. If available, report the account/post directly to the social media channel
as fraud.
Hacked DHL Accounts
HACKED DHL ACCOUNTS
If you receive unexpected messages alerting you over changes to your account,
such as address changes or password reset notifications that were not triggered
by yourself, it is possible that hackers are trying to take over your account.
1. Login to your account and change the password
2. If you lost access, please report this incidence via customer support.
Local Alerts Actions you can take to protect yourself
ACTIONS YOU CAN TAKE TO PROTECT YOURSELF
* Never open an email that you do not recognise, just delete it
* Never click on a link within an email unless it is from someone you know and
trust
* You are advised to ensure that you have an active personal firewall and
up-to-date antivirus software running on your system at all times. This will
help detect and remove these types of threats.
For further advice and assistance, contact your IT department or your Internet
Service Provider.
Useful information on all aspects of data security and how to protect yourself
can be found at www.getsafeonline.org
Local Alerts Reporting Fraud in the UK
REPORTING FRAUD IN THE UK
If you have received an email which you believe to be fraudulent or have
actually been the victim of a scam email, you can report it via Action Fraud to
the police.
Action Fraud provide a central point of contact for information about fraud and
financially motivated internet crime. You can report your fraud
experience online or by calling 0300 123 2040. Lines are open Monday to Friday
08:00 – 21:00, Saturday and Sunday 09:00 – 17:00.
Fraudulent Email
Fraudulent SMS
Fraudulent Social Media Accounts Incl. Whatsapp
Hacked DHL Accounts
Local Alerts Actions you can take to protect yourself
Local Alerts Reporting Fraud in the UK
FRAUDULENT EMAIL
Below are some indicators that can help you assess whether the received email is
fraudulent.
* Official DHL communication is always sent from @dhl.com, @dpdhl.com, @dhl.de,
@dhl.fr, @dhl-news.com or another country domain after @dhl.
Note! Be aware of spoofed phishing emails sent from fake email addresses
using DHL legitimate domains. In such cases, when the sender appears
legitimate, but the email still seems suspicious, always inspect the content
of the email for anomalies such as an urgent tone, grammatical errors,
unfamiliar URLs or attachments. Please refrain from clicking on any unknown
links or opening attachments that seem suspicious.
* We never use @gmail, @yahoo or other free email services to send emails.
* We never link to a website other than our own starting with for example
https://dhl.com/, https://dpdhl.com/, https://dhl-news.com/, or a
country/campaign website
From a desktop computer:
Drag & Drop the suspicious email into a new message and send it
to phishing-dpdhl@dhl.com as attachment. If the “drag & drop” feature is not
available in your email client, please follow this guide that includes some of
the most used email clients on how to forward email attachments. To effectively
shut down the fraudulent service, we need complete mail headers which are not
included in a forwarded message.
From a mobile device:
* Forward the message to us. If feasible, please always send the suspected
email from a desktop as attachment including complete mail headers.
* Report the message as spam ithin your mail app, so that your mail provider
can take appropriate actions.
FRAUDULENT SMS
* SMS Scams often include a shortened URL e.g. starting with https://bit.ly/ to
obfuscate the final destination of the link.
* The sender number is not visible, instead you find a generic name such as
“Delivery”.
* The phone number starts with a a country prefix outside of an expected
territory (e.g. +235).
Send a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the
suspicious phone number in the message.
FRAUDULENT SOCIAL MEDIA ACCOUNTS INCL. WHATSAPP
* The account is lacking a sign of verification (e.g. there is no blue badge).
* The account attempts to continue the communication over an encrypted channel
such as Whatsapp or Telegram.
* The account is only a couple of weeks old.
* The account offers “free Visa”, “free flights” or to “double your
investment”.
* The account does not make use of an adequate profile picture (DP/DHL Logo)
and background picture.
1. Please report the social media account/post destination (URL) or phone
number to phishing-dpdhl@dhl.com.
2. If available, report the account/post directly to the social media channel
as fraud.
HACKED DHL ACCOUNTS
If you receive unexpected messages alerting you over changes to your account,
such as address changes or password reset notifications that were not triggered
by yourself, it is possible that hackers are trying to take over your account.
1. Login to your account and change the password
2. If you lost access, please report this incidence via customer support.
ACTIONS YOU CAN TAKE TO PROTECT YOURSELF
* Never open an email that you do not recognise, just delete it
* Never click on a link within an email unless it is from someone you know and
trust
* You are advised to ensure that you have an active personal firewall and
up-to-date antivirus software running on your system at all times. This will
help detect and remove these types of threats.
For further advice and assistance, contact your IT department or your Internet
Service Provider.
Useful information on all aspects of data security and how to protect yourself
can be found at www.getsafeonline.org
REPORTING FRAUD IN THE UK
If you have received an email which you believe to be fraudulent or have
actually been the victim of a scam email, you can report it via Action Fraud to
the police.
Action Fraud provide a central point of contact for information about fraud and
financially motivated internet crime. You can report your fraud
experience online or by calling 0300 123 2040. Lines are open Monday to Friday
08:00 – 21:00, Saturday and Sunday 09:00 – 17:00.
FRAUDULENT USE OF THE DHL BRAND
--------------------------------------------------------------------------------
Attempts have been made to defraud Internet shoppers by the unauthorised use of
the DHL name and brand via email communications and graphics which appear, on
the surface, to have originated from DHL.
In most cases the communications concern the sale of consumer goods over the
Internet where payment may be requested before the goods are delivered.
The only payments DHL requests via email or SMS are for customs duties and
taxes. This process includes a safety measure where an OTP is sent to the
consignee’s registered contact before processing the payment.
This security notice does not affect the obligation of a consignee to pay
shipping, customs, VAT or similar charges, where these are properly payable at
the time of delivery.
DHL accepts no responsibility for any costs, charges or payments made which were
improperly incurred as a result of fraudulent activity.
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incorporate data transfers to third-party providers based in countries without
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which enable us, for example, to determine how frequently our internet pages are
visited, the number of visitors, to configure our offers for maximum convenience
and efficiency and to support our marketing efforts. These technologies
incorporate data transfers to third-party providers based in countries without
an adequate level of data protection (e. g. United States). For further
information, including the processing of data by third-party providers and the
possibility of revoking your consent at any time, please see your settings under
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These technologies collect information about the way our website is used, such
as the Internet browser and operating system used, domain name of the website
from which you accessed our site, number of visits, average time spent on the
site and pages viewed.
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FUNCTIONAL TECHNOLOGIES
Functional Technologies
These technologies allow the website to remember choices you make and provide
enhanced, more personal features. For example, these technologies can be used to
remember and store the last tracking number that you entered when using a
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and they cannot track your browsing activity on other websites.
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ANALYTICS TECHNOLOGIES
Analytics Technologies
We use analytics technologies to improve the quality of our website and its
content, and to ensure that our partners’ embedded services work properly.
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