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2 forms found in the DOM

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Text Content

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 * Products
   
   
   SOFTWARE
   
   
    * CUSTOMER SERVICE SUITE
      
      The all-in-one solution, boosted with generative AI Customer Service Suite
   
   
    * FRESHDESK
      
      Delight customers and agents with effortless service and support Freshdesk
   
   
    * FRESHCHAT
      
      AI-powered bots and live chat and across every messaging channel Freshchat
   
   
    * FRESHSERVICE
      
      Modern and intuitive IT and business team management Freshservice
   
   
    * FRESHSALES
      
      Boost sales and productivity with a unified CRM Freshsales
   
   
    * FRESHMARKETER
      
      Multichannel marketing campaigns for e-commerce Freshmarketer
   
   
   SOLUTIONS
   
    * Customer Service & Support
    * IT Service Management
    * Conversational Engagement
    * Marketing Automation
    * Enterprise Service Management
    * Sales Automation
    * Customer Relationship Management
   
   View all products and solutions
 * Platform
   
   
   OUR PLATFORM
   
    * Overview
    * AI capabilities
    * Latest innovations
   
   
   INTEGRATIONS
   
    * App marketplace
    * Developers
    * Technical alliances
   
   
   WHAT’S NEW
   
   Q2 ’23 Launch Announcements
   
   Start using our latest AI-powered innovations today. Find out how on the Q2
   ’23 Launch page.

 * Resources
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   * Case studies
   * Community
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   * About
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 * Demo
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 *  * English
    * Deutsch
    * Nederlands
    * Français
    * Svenska
    * Español (España)
    * Español (América Latina)
    * Português (Brasil)
    * 日本語
    * 한국어
    * 简体中文
    * ภาษาไทย
    * Polski
    * 繁體中文
    * Türkçe

 * 
 * Free Trial

Freshchat
 * Language: English Deutsch Nederlands Français Svenska Español (España)
   Español (América Latina) Português (Brasil) 日本語 한국어 简体中文 ภาษาไทย Polski 繁體中文
   Türkçe

 * 
 * Demo
 * Pricing
 * 
 * 
 * Language: English Deutsch Nederlands Français Svenska Español (España)
   Español (América Latina) Português (Brasil) 日本語 한국어 简体中文 ภาษาไทย Polski 繁體中文
   Türkçe

POWERED BY FREDDY AI


WHY ARE CHATBOTS FROM FRESHCHAT THE BEST FIT FOR YOUR BUSINESS?

Win customers for life with intelligent messaging bots that focus on delighting
your customers. Freshchat is your customer support team's perfect ally.

Start free trial Get a Demo



BE WHERE YOUR CUSTOMERS ARE

Web, Mobile, WhatsApp, LINE, FB Messenger, Apple Business Chat, and more!

Click for sound













ARTIFICIAL + HUMAN INTELLIGENCE = EXCEPTIONAL SUPPORT!

AUTOMATE RESOLUTIONS

Save time for your customers and agents by having your bot automate resolutions.

DIGITIZE IVRS

Collect all the required context and triage your conversations to the relevant
agent groups.

SCALABILITY

Deliver scalable, intelligent support across all channels and make your agents
more productive.

REDUCED HANDLE TIMES

With real-time resolutions, intelligent automation, and contextual agent
handovers, you can significantly reduce your Average Handle Time.

OPTIMIZED SUPPORT

Save money and reduce support staffing costs by front-lining your bots to take
care of most of your customers’ repetitive questions.

IMPROVED CSAT

Provide instant resolutions through intelligent self-service automation and
create happy customer advocates for your brand.


TURN CUSTOMER FROWNS UPSIDE DOWN :)

Build a bot to answer customer questions. Build one to execute actions based on
triggers.

Build one to auto-update customer data. Or build a bot that can do all of this!

 * Delight, not just deflectBuild bots that can detect intent, define its
   conversations using the powerful no-code builder. Setup flows to guide your
   customers through a step-by-step troubleshooting process to fully resolve
   their concerns.
 * All your apps, in the mixSet up APIs for your bot to trigger while
   in-conversation with customers. Your bot can fetch and push data to any of
   your 3rd party applications and internal systems to improve resolution rates.
 * Make your bot polyglotUpload scripts of your bot conversations in any
   language so your bot can speak in your customers’ preferred language!
 * Retain your brand's identityOwn the look and feel of your chatbot widget so
   it reflects your brand values. Customize the shape, color, size, and
   everything about your widget with our simple CSS editor.
 * Measure and optimizeMeasure your bot’s performance and optimize its flows for
   higher efficiency. Create reports with attributes and visualizations of your
   choice to suit your business requirements.




TURN CUSTOMER FROWNS UPSIDE DOWN :)

Build a bot to answer customer questions. Build one to execute actions based on
triggers.

Build one to auto-update customer data. Or build a bot that can do all of this!

DELIGHT, NOT JUST DEFLECT

Build bots that can detect intent, define its conversations using the powerful
no-code builder. Setup flows to guide your customers through a step-by-step
troubleshooting process to fully resolve their concerns.



ALL YOUR APPS, IN THE MIX

Set up APIs for your bot to trigger while in-conversation with customers. Your
bot can fetch and push data to any of your 3rd party applications and internal
systems to improve resolution rates.



MAKE YOUR BOT POLYGLOT

Upload scripts of your bot conversations in any language so your bot can speak
in your customers’ preferred language!



RETAIN YOUR BRAND'S IDENTITY

Own the look and feel of your chatbot widget so it reflects your brand values.
Customize the shape, color, size, and everything about your widget with our
simple CSS editor.



MEASURE AND OPTIMIZE

Measure your bot’s performance and optimize its flows for higher efficiency.
Create reports with attributes and visualizations of your choice to suit your
business requirements.




WE'VE GIVEN CHATBOTS A WHOLE NEW SPIN

You don't have to take our word for it, try it yourself!


WHAT'S MORE

SMALL TALK

Engage your customers by responding to small talk instead of scripted robotic
answers.

CHANGE MANAGEMENT

No more code-level corrections. Click, update, and save — that's all it takes to
refine your bot flows.

AGENT HANDOVER

Transfer conversations seamlessly to live-agents, with just one click.

BOT TEMPLATES

With ready-to-use templates for different use-cases, you can set up your bot in
no time.

BRING YOUR OWN BOT

With our conversation APIs, you can connect your homegrown bot to our messenger
and Team inbox.

“The intuitive and engaging chatbots extended beyond simple answers to offer
intent-based solutions. Agents no longer had to engage in routine conversations
with customers. Our timely switch to Freshchat has set us off on a path that
will allow us to scale our business with tools that offer engagement and
efficiency at affordable prices.”

AMR ONSY

Director of Customer Service
Wadi Degla SC
Read more here

“The incremental cost of reducing wait time from say 1 minute to a few seconds
would be very high with any other technology or headcount investment. With
Freshworks, Dunzo is able to resolve 48% of queries without human intervention
enabling them to save 30% in support costs.”

ARVIND PRASHANTH

Program Manager
Dunzo
Read more here
 1. 
 2. 


TRY OUR ALL-IN-ONE CUSTOMER SERVICE SUITE

Start your free trial today. No credit card required.
 

Try for free Get a Demo
 * Customer Service Suite
 * Freshdesk
 * Freshchat
 * Freshservice
 * Freshsales
 * Freshmarketer
 * Freshworks Neo
 * Freddy AI


COMPANY

COMPANY
 * About
 * Leadership
 * Investors
 * Careers
 * Customers
 * Partners
 * Events
 * Insights & Trends
 * News
 * Contact


SUPPORT & SUCCESS

SUPPORT & SUCCESS
 * Support
 * Training & Certification
 * Services
 * Community


CHANNELS

CHANNELS
 * WhatsApp
 * Instagram
 * SMS
 * Facebook Messenger
 * LINE
 * Google Business Messages


FRESHCHAT

FRESHCHAT
 * Live chat
 * Chatbot
 * Pricing
 * Product Tour
 * Features
 * Knowledge Base
 * API Documentation
 * Blog
 * Product Updates
 * Learning Centre


TOP FEATURES

TOP FEATURES
 * Campaigns
 * Conversations
 * Routing
 * Self-Service
 * Team Productivity
 * Integrations
 * Mobile


SOLUTIONS

SOLUTIONS
 * Zero Contact Resolutions
 * Provide convenient customer service
 * Move from costly channels
 * Enterprise
 * SMB


COMPARE

COMPARE
 * Intercom
 * Drift
 * Zendesk Chat
 * LiveChat
 * Olark
 * Zoho SalesIQ
 * Crisp


INDUSTRY

INDUSTRY
 * Retail and E-commerce
 * Travel and Hospitality
 * Financial Services
 * Education


EXISTING USERS

EXISTING USERS
login


MOBILE APPS

MOBILE APPS
 * 
 * 


CONNECT WITH US

CONNECT WITH US
 * 
 * 
 * 
 * 
 * 


CONTACT FRESHWORKS

Contact Freshworks
 * +1 (855) 747 6767
 * sales@freshworks.com

Legal Privacy Notice Site Terms Cookie Policy Do Not Share My Personal
Information Security Accessibility Unsubscribe Sitemap

© 2023 Freshworks Inc. All Rights Reserved





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