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* Process industry
* Chemical industry
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* Enclosures for packaging machines
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* Other industries
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You are here: Home1 / Service2 / HMI Service
*
SERVICE FOR YOUR COMPLETE HMI SOLUTION
We not only attach great importance to the quality of our products, but also to
the satisfaction of our customers.
To meet this demand, we offer a wide range of different services. No matter what
phase you are in – we have the right solution for you.
We work with you to develop your very specific HMI solution and support you in
your decision-making process. In this context, we offer online meetings and
seminars for our customers. You can also count on us for the assembly of the
devices – right up to the ready-to-use installation.
A complete, documented quality management is part of our standard. However, if a
device should fail, we repair it quickly and unbureaucratically. The spare parts
service and the provision of replacement units round off our service.
We are also there for you after the purchase.
SUPPORT-HOTLINE
Do you have questions about our services or a very specific request? Then
contact us:
* +49 4826 37666-29
* hmi@rose-pw.de
Or use our contact form
LOCATION HOHENLOCKSTEDT
At our Hohenlockstedt site, we not only produce industrial panel PCs, tablets or
embedded PCs under strict quality rules, but also complete solutions for your
individual application.
The location convinces with many years of experience and strong partners to
offer you an industry-specific solution portfolio as well as a comprehensive
service. You are welcome to use our all-round consulting service, with which we
enable you to plan your system without any worries.
Thanks to the competent advice of a motivated and experienced team, we are happy
to use our know-how profitably for your optimal solution.
Please feel free to familiarize yourself with our location in Hohenlockstedt.
FINOW PLANT
In our Finow plant, we have been manufacturing industrial and operator housings
as well as equipment carriers and accessories, specially machined and
individually equipped according to customer requirements, for over 30 years.
The plant is characterized by high employee flexibility, dynamic employee
scheduling and a large product variety. We guarantee shortest order and
production lead times as well as high reliability.
Please feel free to inquire about your individual enclosure or equipment carrier
system and we will develop the right solution for your application.
Learn more about the history of our plant in Finow.
CUSTOMER SPECIFIC SERVICE
* Consulting for the selection of HMI connection and support arm components
* Warranty extension up to 48 months at extra charge
* Cross-selling – assembly / commissioning directly in the factory (assembly
team ROSE)
* Individual labeling of packages, e.g. barcode stickers with serial numbers
* On-site assembly of support arm systems and HMIs
* On-site service assignments if required
* Support of device certifications
* Blanket orders with individual call-off quantities to ensure short follow-up
delivery times
* Customization of the programming of the PCAP touch controller (glove
operation, difficult environmental conditions…)
* Individual adaptation of the connection area regarding type and number of
interfaces, up to complete new development of customer-specific HMIs
* Individual adaptations of the default BIOS according to customer requirements
* Delivery of HMIs with customer-supplied operating system image
REPAIR SERVICE
* Test device provision
* Remote maintenance
SPARE PARTS SERVICE
* Test device provision
* Stocking of customer-specific HMIs for rapid subsequent delivery if required
(consignment stock)
* Refurbishing
UPDATESERVICE
* Firmware customizations
* Digital IO adaptations and integrations or MAC addresses
*
MACHINING OPTIONS
* Powder coating
* Engraving processing
* Cutting of aluminium plates/profiles and steel pipes
* Stud welding on aluminium and stainless steel
* Pressing in and drawing in components e.g. press-fit bolts and bushes
* Panel processing
* Profile machining
* Mechanical processing: drilling, thread cutting, thread rolling
* Profile bending
* Mounting for fixtures, e.g. fans, monitors, handles and viewing panels
* Pre-assembly of support arm systems and construction elements
PC TUNING – WE MAKE YOUR HARDWARE READY TO RUN AGAIN
You too can benefit from the cost-benefit factor by upgrading your hardware:
The call for economic and ecological action is becoming increasingly loud. ROSE
Systemtechnik GmbH has always been committed to “energy reduction” and the
economical use of increasingly scarce resources.
The extremely economical use of raw materials and other resources is a decisive
criterion for the environmentally friendly and durable hardware of ROSE
Systemtechnik GmbH. We have designed our computers in such a way that the design
and the housing is noble and timeless (winner of the “Red dot Award” 2017).
Thus, after the average operating time of the main components (display, CPU
board etc.) has expired, the high-energy housings can continue to be used. In
addition, our IPCs require only about 1/4 of the energy of a normal office PC –
the extremely low power consumption has been made possible by a sophisticated
energy management, fanless computer units and carefully selected components.
REFURBISHING – RESOURCE-SAVING AND ENERGY-EFFICIENT
We offer you refurbishment solutions for our “outdated” equipment and bring it
up to the latest state of the art.
The advantage is obvious:
* by replacing individual main components (CPU, hard disk, graphics card,
display, etc.), service times are reduced, in some cases considerably, and
machines are ready for use again much more quickly
* valuable resources and raw materials are recycled and thus preserved
* cost savings through more energy-efficient hardware is possible
* We repair and overhaul the equipment we supply, work out individual
refurbishment strategies and solutions together with our customers and
implement them professionally. On request, we can also provide a service
network in Germany, Europe and worldwide.
RELATED LINKS:
PANEL PC S-LINE
SL 4000
SUSPENSIONS SYSTEMS MADE OF STAINLESS STEEL
HMI SOLUTIONS
DO YOU HAVE ANY QUESTIONS ABOUT OUR PRODUCTS? PLEASE CONTACT US.
YOUR CONTACT PERSON:
TOBIAS BÜSCHING / PRODUCT MANAGER HMI
* +49 571 5041 409
* Tobias.Buesching@rose-pw.de
OR SEND US AN ENQUIRY VIA THE FORM
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