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SAP Field Service Management

At a Glance
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SAP FIELD SERVICE MANAGEMENT


Connect the entire field service management value chain with innovative
technology and a deep understanding of customer needs.
Request a demoWatch the video





RESOLVE CUSTOMER ISSUES QUICKLY WITH END-TO-END FIELD SERVICE MANAGEMENT

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Provide an effortless, proactive service experience. The SAP Field Service
Management solution empowers technicians to boost customer satisfaction with
mobile tools, artificial intelligence (AI), machine learning, and the Internet
of Things.


 * Cloud deployment
 * Customer self-service processes
 * Simplified scheduling and dispatching
 * Real-time analytics and reporting



 * Read the solution brief




KEY BENEFITS

IMPROVE FIRST-TIME FIX RATES



Deploy mobile technology and AI-based recommendations to quickly locate the best
technicians and ensure the right parts are available to avoid repeat visits.






HARMONIZE FIELD SERVICE PROCESSES



Accelerate service execution by integrating front-office and back-office
processes and enabling an effective collaboration, while keeping customers
informed.






CUT FIELD SERVICE COSTS AND INCREASE REVENUE



Increase customer satisfaction and revenue by boosting productive time,
allocating service teams efficiently, and making decisions based on real-time
analytics.








OUR CUSTOMERS





KEY CAPABILITIES

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REAL-TIME FIELD SERVICE METRICS



 * Make decisions and recognize issues quickly with standardized and customized
   analytics and reports
 * Observe and analyze key performance indicators that are critical for your
   tasks and business 
 * Meet the requirements of service level agreements (SLAs)
   





MOBILE AND DESKTOP REPORTING



 * Gain a 360-degree view of your customers, connected products, and service
   staff – all in a single data hub
 * Access dashboards and graphically enhanced reports on mobile devices,
   desktops, and offline sources
   





INDIVIDUALIZED REPORTS AND INVOICES



 * Create complete service reports on site
 * Upload invoice reports into ERP software automatically
   
 * Send invoices to customers automatically from the ERP system





AI-ENABLED SCHEDULING



 * Prioritize important service calls and manage complex shift schedules 
 * Optimize scheduling, planning, and dispatching in real time with AI-based
   tools 
 * Customize your planning list and view the information that is important for
   you 







BUILD A BUSINESS CASE

HARNESS DIGITALIZATION TO TRANSFORM FIELD SERVICES



Discover how digitalization can enable you to enhance the efficiency of your
service operations and improve customer experiences.



 * Read the document

RETHINK AND ENHANCE GLOBAL CUSTOMER SERVICE



Learn how Bosch Rexroth digitalized field service management to boost the
efficiency of service calls and improve productivity.



 * Read the customer story

MAKE WINNING DECISIONS ON REAL-TIME DATA



See how the Mercedes-EQ Formula E Team taps into expert knowledge and support in
the moment for better performance on the track



 * Watch the video




TECHNICAL INFORMATION

This product is deployed in the cloud and is available as software as a service
(SaaS), so you can access your software from any Web browser.




INSTALLATION AND SETUP



Follow the setup instructions so you can start running your SAP software quickly
and confidently.






CONFIGURATION



Optimize configuration of SAP Field Service Management Software with our
comprehensive configuration guide.






INTEGRATION



Find out how you can seamlessly integrate SAP Field Service Management Software
with your existing IT landscape.





 * Visit SAP Field Service Management Help Portal




GET STARTED

Jump-start your implementation and drive ROI by collaborating with industry
experts, consultants, and support engineers throughout your journey.



SERVICES



Transform your business quickly and effectively by taking advantage of our
holistic service and support plans, expert consulting services, custom
application development, proven best practices, and deep industry and technical
knowledge.



 * Explore our services

SUPPORT



Help keep your SAP solutions running at peak performance with our IT experts and
support services, including long-term plans, embedded teams, remote technology
support, self-service portal, and innovation strategies.




 * View our support plans

SECURITY AND COMPLIANCE



Focus on your business and customer relationships, while keeping your data safe
and reliable. SAP takes a proactive, predictive approach to maintaining
compliance and data security in the cloud and within an on-premise data center.




 * Learn about security at SAP




QUESTIONS? GET IN TOUCH!

Call us at
Germany
0800/5 34 34 24
United States
+1-800-872-1727

Or see our complete list of local country numbers


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United States
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