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 1. About us
    
 2. Corporate Governance
    
 3. Customer due diligence
    
 4. Use your mobile for online identification and verification


USE YOUR MOBILE FOR ONLINE IDENTIFICATION AND VERIFICATION






NEW ONLINE CUSTOMER IDENTIFICATION AND VERIFICATION PROCESS FOR MOBILE USERS

To meet regulatory requirements under the Anti-Money Laundering and Counter
Terrorism Financing Act to verify the identity of customers and perform customer
due diligence procedures, we have a new online customer identification and
verification (ID&V) process for customers.

The process is fast and convenient. Using your mobile phone, simply follow the
steps below. Please note that this process can only be completed using a mobile
phone.

If you don’t want to verify online, you will have to verify your identity in
person at your nearest branch or call us on  1300 571 771 (or +61 3 8903 9944
from overseas) Monday to Friday, 9:00am to 8:00pm AEST, Saturday 9:00am to
5:00pm AEST.


STEP 1: CONSENT

Providing ongoing consent means we can electronically verify your details from
time to time without having to inconvenience you with phone calls, emails or by
asking you to visit a branch. This allows us to periodically verify your
identity via an electronic verification service or credit reporting body, unless
you ask us not to.


STEP 2: PROVIDE THE REQUIRED INFORMATION AND DOCUMENTS

Use the link below to re-verify your details (available on mobile devices
only). 

Re-verify your details onlineView Disclaimer 1, opens in new window , opens in
new window*


HOW DOES ONLINE IDENTIFICATION AND VERIFICATION WORK?

We verify your details (such as your name, date of birth and address) and where
relevant, your identification documents, by providing your details or copies of
your documents to a verification service or credit reporting bureau to assess
how well that information matches the information they hold or can access about
you.

This process can include the use of third party systems and services, which may
involve sending your information from Australia to New Zealand or vice versa.
For example, the issuer or official record holder of your identification
documents may be engaged to determine how well our information matches. 

Your details may also be checked as part of customer due diligence procedures we
undertake to comply with the Anti-Money Laundering and Counter Terrorism
Financing Act.


DOES THIS PROCESS INCLUDE A CREDIT CHECK?

The process of electronic verification will not include a credit check and will
not affect your credit score.


WHAT HAPPENS IF I CAN'T SUCCESSFULLY COMPLETE THE ELECTRONIC VERIFICATION
PROCESS?

On occasion, the verification service or credit reporting body we use may not
have your current details (e.g. if you've recently changed address, or if your
electoral roll details haven’t been updated). In this case, please contact us
on 1300 571 771 or +61 3 8903 9944 (from overseas) and our team can help you
complete the process.




IMPORTANT INFORMATION


TERMS AND CONDITIONS

 * Disclaimer 1
   
   We respect your personal information and our Privacy Policy explains how we
   handle it. This policy covers National Australia Bank Limited 12 004 044 937
   and all its related companies. It also covers all subsidiaries (the NAB
   Group), including all our banking, financing, funds management, financial
   planning, superannuation, insurance, broking and e-commerce organisations.

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viewing, but you can't see it because you have JavaScript disabled on your
browser. Please enable JavaScript and come back so you can see the complete
page. It's important that you read the Important Information in this section
before acting on any information on this page.

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