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Submitted URL: http://www.scorebuddyqa.com/
Effective URL: https://www.scorebuddyqa.com/
Submission: On July 26 via manual from IN — Scanned from IT
Effective URL: https://www.scorebuddyqa.com/
Submission: On July 26 via manual from IN — Scanned from IT
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* Products * Scorebuddy QA * Scorebuddy BI * Scorebuddy Coaching * Scorebuddy Learning * Scorebuddy AI * Integrations * Use Cases * Engage Agents * Scale Quality Assurance * Boost Customer Experience * Mitigate Risk * Pricing * Resources * Blog * Webinars * Ebooks * Featured page * Case Study * Whitepapers * Infographics * About Us * Book a Demo * Free Trial * Login Menu QA WITH EMBEDDED AI: THE KEY TO EFFICIENCY, ENGAGEMENT AND INSIGHTS WHAT HAPPENS WHEN YOU ANALYZE EVERY INTERACTION WITH AI—AND IDENTIFY THE ONES THAT MATTER FOR HUMAN REVIEW? YOU REDUCE COST PER INTERACTION, IMPROVE AGENT & CUSTOMER EXPERIENCE, AND DELIVER PERSONALIZED COACHING THAT HAS A REAL IMPACT. Free Trial eBook: How to Be a Better Evaluator: 8 Ways to Use AI for QA Download TRUSTED BY INDUSTRY LEADERS * * * * * * * #1 CONTACT CENTER QUALITY ASSURANCE SOLUTION ON G2 * * * * * Talk to Scorebuddy EVOLVE YOUR QA WITH AUTOMATION Expand your QA program without spending on new hires. Use AI-powered automation to reduce repetitive tasks, AI Assist to reduce evaluation times and automated workflows to assign targeted lists for evaluation, freeing up valuable QA resources. * Use AI to analyze 100% of conversations * Reduce evaluation times with AI assistance and auto-scoring * Implement automated workflows for increased efficiency Learn More ENGAGE YOUR AGENTS WITH PERSONALIZED DASHBOARDS AND COACHING Boost employee retention and engagement with personalized agent dashboards, immediate feedback, and tailored coaching plans. * Use AI to analyze every interaction and identify skill gaps * Deliver targeted coaching based on enriched real-world data * Power agent learning with a fully featured, integrated learning management system Learn More UNCOVER VALUABLE INSIGHTS WITH ADVANCED QA REPORTING & BI Leverage all that customer and QA data to spot trends and patterns. Visualize with custom dashboards designed by you for your needs. Easily share dashboards and reports across the business to inform stakeholders and management. * Create your own dashboards in minutes * Explore your QA data with embedded business intelligence * Understand customer sentiment with enhanced root cause analysis Learn More FROM OUR CUSTOMERS Scorebuddy QA is an invaluable source of feedback-if something isn't working, this information needs to be shared immediately. Through evaluations completed on Scorebuddyy, we can analyze 100% of our interactions to identify and promptly remediate the issues that really matter to customers. ORLA MURPHY Business Assurance Manager PTSB Read our customer case studies INSIGHTS SCOREBUDDY DELIVERS MEASURABLE, POSITIVE CHANGE TO CONTACT CENTERS WORLDWIDE. * 25 July, 2024 WHAT IS MEAN OPINION SCORE? HOW TO BOOST CALL CENTER MOS * 23 July, 2024 WHAT IS WORKFORCE ENGAGEMENT MANAGEMENT (WEM)? AND HOW TO USE IT * 18 July, 2024 WHAT IS THE VOICE OF THE CUSTOMER (VOC)? AND WHY IT'S IMPORTANT MORE INSIGHTS Product * Scorebuddy QA * Scorebuddy BI * Scorebuddy Coaching * Scorebuddy Learning * Scorebuddy AI * Integrations Use Cases * Scale Quality Assurance * Engage Agents * Boost Customer Experience * Mitigate Risk Resources * Blog * Webinars * eBooks * Featured Pages * Case Studies * Glossary * G2 Company * About Us * Contact Us * News & Press * Security * Terms and Conditions * Careers Scorebuddy needs the contact information you provide to contact you about our products and services. You may unsubscribe anytime. Check out our Privacy Policy here. * * * * * * * © Copyright 2023 Scorebuddy