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A barista uses a portable blender to make cold foam at a Starbucks location in
New York.

Photographer: Gabby Jones/Bloomberg
Industries
Work Shift


40 MINUTES FOR STARBUCKS COFFEE? CUSTOMERS AND WORKERS FUME OVER FEWER STAFF

Understaffing has contributed to skyrocketing wait times, unfinished orders and
lost sales, some employees say.

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By Daniela Sirtori
May 29, 2024 at 1:15 PM GMT+2
BookmarkSave

Starbucks baristas say they are confronting an alarming issue: Drink orders are
coming in fast, but there are fewer people to prepare them.

In some stores where there used to be, say, five people making iced macchiatos
and double-shot espressos just a year ago, now there are three or four,
according to workers and managers who asked not to be identified because they
aren’t authorized to speak publicly.

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