www.adidas.co.za Open in urlscan Pro
2a02:26f0:480:4aa::2be3  Public Scan

Form analysis
4 forms found in the DOM

Name: simpleSearch — GET /search

<form role="search" action="/search" method="get" name="simpleSearch">
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Name: simpleSearch — GET /search

<form role="search" action="/search" method="get" name="simpleSearch">
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Name: dwfrm_caseCreation — POST /on/demandware.store/Sites-adidas-ZA-Site/en_ZA/CaseCreation-Submit

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POST

<form id="fileUploadForm" enctype="multipart/form-data" method="post" target="fileUploadIframe"><input type="file" id="fileSelector" name="file" style="display: none;"><input name="filename" type="hidden"></form>

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FREQUENTLY ASKED QUESTIONS
 * Company Information
 * Products
 * Ordering Inquiries
 * Payment enquiries
 * Delivery
 * Returns and Refunds
 * Promotional Vouchers


 


WHICH SOCIAL PROJECTS DOES THE ADIDAS GROUP SUPPORT?

You can find our projects by visiting our communities page for more information.


WHAT ARE YOU DOING TO BE SUSTAINABLE?

We strive to become an even more sustainable company, and constantly take
measures that will help us achieve this ambition. To discover all we do, read
through the sustainability section on our website.


WHAT ARE YOU DOING TO ENSURE MY DATA PRIVACY?

We are committed to ensuring the security and privacy of your data. We strive to
give you complete transparency to your personal data. Please find more
information here.


WHERE CAN I SUBMIT A COMPLIMENT OR A COMPLAINT?

All compliments or complaints are priceless to us, so please get in touch with
us if there's something about our service or products you appreciate or
something you're not satisfied with, please contact us.


HOW DO I FIND THE PRODUCTS I'M LOOKING FOR ON THE WEBSITE?

There are two ways to locate products: via the navigation or search menu.
To search with the navigation menu, select your desired gender, sport, or brand
from the options at the top of the page. Mobile users can either click on the
drop-down menu or scroll down the page to see these options. You can then
further refine your search results using the filters. This is where you can
narrow down your results with options such as product type, size, colour, and
price.

Alternatively, you can find specific products by using the search bar at the top
right of the page. Simply enter the product name or article number. For product
details, click on the product image. Found what you were looking for? Click on
'Add to Cart'.


Search tips

1. Make sure you spell search words correctly to ensure accurate results.
2. Use multiple words to find specific types of products such as "running
shoes".
3. Narrow the results by refining your search to a specific gender or price
range.


WHAT IF I CAN'T FIND THE PRODUCTS I'M LOOKING FOR?

Sorry! We do our best, but we don't always have everything in stock. If you
can't find a product, or if we are out of stock of a particular size, try
clicking on the store finder to see if the product you want is available in a
store near you. If your size is out of stock, or the product you want is due to
come back in stock soon, you can sign up to be notified when they are available
again. Click the "size out of stock?" link, enter your email address in the box,
and click the notify me button.


WHICH BROWSERS DOES THE ADIDAS ONLINE SHOP SUPPORT?

The adidas online shop supports internet explorer, Firefox, Google Chrome, and
Safari. If you are having issues with one of these browsers, try clearing your
cookies and temporary internet files, then make sure cookies for the adidas
website are enabled. This should solve most problems.


HOW DO I CHOOSE RIGHT SIZE?

There is a size chart link in the product description, right next to 'select
size', that links to a full overview of all size measurements. You can also
check the size-chart.


WHAT MATERIALS YOUR PRODUCTS ARE MADE FROM?

We use a diverse variety of materials in our products, and wherever possible
make sure they are environmentally friendly and recycled. Our selection of
materials contributes to our ambition of becoming an even more sustainable
company. To thoroughly research the materials that we use, head over to the
materials section of our website . For the material description of a specific
product, please check its online product information page the product labels.


WHAT IS THE WARRANTY ON MY PRODUCT(S)?

We always aim to deliver the best possible quality products. If you have a
product with a quality issue that was purchased from our online shop, you can
return it to us for inspection. If damage occurred during manufacture or the
product was delivered to you in a condition it was not intended, we will
compensate you. If the damage was caused by misuse or wear and tear we cannot
compensate you. The warranty period is 6 months from the date of purchase.


HOW TO CLEAN YOUR ADIDAS RUNNING SHOES?

A guide to cleaning and maintaining running trainers running outside can be
tough on your shoes. They'll face the wear and tear of mud puddles, dirt roads,
and pavement. Some simple maintenance can get out grass stains and scuffs, and
keep your shoes looking fresh, even when they're worn.
Here is our guide to cleaning and maintaining your trainers. Cleaning
instructions: When the time comes to clean your shoes, follow these dos and
don'ts. Do: Remove excess dirt? Use a soft brush, like an old toothbrush, to
wipe away surface dust, being careful not to further scuff the material. Mix up
soap & water ? Add eco-friendly laundry detergent to a little warm water, and
use a washing cloth to rub gently onto superficial stains in the fabric. Rub off
? Rinse the washing cloth in warm water, and apply to the same areas to remove
the detergent. Dry the shoes? Dry your shoes at room temperature, adding paper
towels or newspaper on the inside to soak up the liquid. Freshen Laces? Wash, or
replace your laces. Air your insoles? Remove the insoles of your shoes while
cleaning to get rid of the smell. In case of intense odor, sprinkle on a small
amount of baking soda.
Don't: Put your shoes in the washing machine. This can discolor or damage the
fabric. Place them close to a radiator or use external heaters. To guarantee to
retain the shape of the sneaker you should dry them at room temperature. Use
alternative cleaning products including chemicals and bleach. Use a hard brush,
or scrub harshly. This can particularly damage weave or mesh materials used in
models including Pure Boost and Ultra Boost. Here are some additional tips to
keep your shoes clean: Storage To keep your running shoes in top condition, make
sure you don't leave them outside.
The sun can wear the outer and make white soles go yellow. Spot clean after your
run make sure to remove any stains as soon as possible. When leaving them for
too long they will start to permeate into the fabric of your shoe, which can be
damaging in the long term. When the washing is done, complete the final and most
important step: take your shoes out for a run. When leaving them for too long
they will start to permeate into the fabric of your shoe, which can be damaging
in the long term.
When the washing is done, complete the final and most important step: take your
shoes out for a run. When leaving them for too long they will start to permeate
into the fabric of your shoe, which can be damaging in the long term. When the
washing is done, complete the final and most important step: take your shoes out
for a run.


HOW DO I CHECK OUT?

When you're ready to buy the items in your shopping bag, click the 'Checkout'
button at the top of the page.

If you've registered with adidas or the online shop you can use your email
address to log in. If you don't have an account, you can check out as a guest or
create an account before you check out. To finalise your purchase, enter your
delivery and billing addresses, then choose a payment method and enter the
necessary payment information before clicking 'Confirm Order'. Please check all
the information on this page before clicking the confirmation button. Orders
cannot be changed after confirmation, so please double-check that your address
details are correct and any customised items are exactly the way you want them.


CAN MY DELIVERY AND BILLING ADDRESS BE DIFFERENT?

Yes, your delivery address can be different from your billing address as long as
both addresses are in the same country. All you need to do is untick the box
that says 'My billing information is the same as my delivery information?' and
then you can enter in your correct billing details.


CAN MY DELIVERY AND BILLING ADDRESS BE DIFFERENT?

Yes, your delivery address can be different from your billing address as long as
both addresses are in the same country. All you need to do is untick the box
that says 'My billing information is the same as my delivery information?' and
then you can enter in your correct billing details.


WHERE I CAN FIND MY ORDER NUMBER?

A few minutes after we receive your order, we'll send you a confirmation email
that includes your order number. If you can't find your confirmation email,
check your spam folder. If you are using Gmail, check the promotions folder. If
you recently made your purchase, be aware that it may take up to five minutes to
process your order before you get your confirmation email. If there is a
spelling mistake in the email address you submitted, we will not be able to send
you an email. But don't worry, your order will still be processed as normal. How
can I check my order status if I haven't received a confirmation email? If you
your products with PayPal, you don't need to contact us. You can find your order
number under purchase details, It is 3 capital letters followed by an 8-digit
number. Use this to track your order. How can I be sure to never miss another
confirmation email? Before your order, please make sure that you have entered
the correct information.


WHY I CAN'T FIND MY ORDER IN ORDER HISTORY?

If you placed an order before 1st June 2022, your order may not appear in your
Order History. This is because we recently moved to a new website. Please
contact us to discuss your order if you have any enquiries.


HOW LONG AFTER RECEIVING MY CONFIRMATION EMAIL WILL I BE ABLE TO TRACK MY ORDER?

After you receive your shipment confirmation email, it can take up to 24 hours
before you will be able to track the package online. This is because your
carrier needs to scan your package before you can track it. It can take slightly
longer if there's a weekend in between.


WILL I RECEIVE A COPY OF MY INVOICE?

Yes, we will email you a PDF copy of your invoice. You should receive it shortly
after you get your shipment confirmation email.


WHY IS MY ONLINE ORDER IS CANCELLED?

Your order may have been cancelled for several reasons related to stock
availability, payment, or delivery address. The most common reason for
cancellation is that we ran out of stock of your size before processing your
order.
If your order (or part of your order) is cancelled, the relevant amount of money
will of course be refunded to your bank account. Refunds are completed within 14
days, but please be aware that your local bank may take a few extra days to
process the payment.


HOW DO I KNOW IF MY ORDER IS PROCESSED?

You will receive an order confirmation email when your order has been placed
successfully. Once you receive the shipment email your order has been processed
successfully. You can check the status of your order by visiting the order
tracker. This will tell you at which stage of the delivery process your order
is. Have you not received your confirmation email? In that case, please write an
email herewho will provide further assistance on this topic.


CAN I CANCEL MY ONLINE ORDER?

You can cancel online orders if our warehouse has not commenced the processing
of your order. Steps to cancel your order online:
1. Go to the order tracker. You can find your order number in your order history
or in the email we sent you to confirm the order.
2. Immediately eMail our Customer Services at contact us or call at +27 86 000
1004 to request cancellation. Customer Services will confirm whether or not
cancellation is possible.

Should your cancellation be processed (within 2 - 4 hours), we'll send a
confirmation email to the address you used to place your order. You will either
not be charged or receive a refund for the cancelled products. In the case that
you do not send the cancellation request in time, you can return your order to
us once you have received it and then be refunded.


HOW DO I ADD / MAKE CHANGES TO MY SHOPPING BAG?

Go to the shopping bag icon at the top right corner of any page. From there you
can manage the content of your shopping bag.
1. To change the size of a product, click Edit below the specific product.
2. To delete a product, click Delete below the specific product.
3. To change the quantity of a product, click the product quantity box and
select the number you want to order.


CAN I MODIFY MY ORDER?

For items purchased from the adidas online shop, it is not possible to get a VAT
invoice. However, the VAT amount and rate of your purchase are stated on your
invoice.


WHAT EMAILS WILL I RECEIVE REGARDING MY ORDER?

You will receive the following emails. Order confirmation, Shipping, and Order
delivered email. In the case of a return, you receive an email when the carrier
has collected your return parcel and once, we have received your return at our
warehouse. Upon cancelling your order, we will send you a cancellation
confirmation email.


WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept the following payment methods in the online shop: Visa, Mastercard,
American Express and Paypal.


HOW DO I CHECK MY ORDER OR DELIVERY STATUS?

TRACK YOUR ORDER STATUS
Check the status of your order via the (please insert link this to the main ZA
order tracker page). All you need is your order number and email address.

TRACK YOUR DELIVERY STATUS
Track your parcel by following the link in your Shipment Confirmation email.
This would be sent as soon as your parcel is shipped. You can find your order
number in your order history or in the email we sent you to confirm the order.
If you still can't find it, contact us at
Orders placed during public holidays will be processed on the following working
day in South Africa.


WHAT SHOULD I DO IF I RECEIVED THE WRONG PRODUCT?

If you placed your order from our online shop and received the wrong product,
please contact us and we'll help you with the return and refund process. If you
received a product that's the wrong size, you can return the product to us and
re-order at our helpdisk contact us.


WHAT SHOULD I DO IF I HAVEN'T RECEIVED MY PACKAGE?

First, make sure you check the delivery times for the product type of your
orders and then check the status of your order with the order tracker.
Alternatively, please contact our helpdesk


WHY CAN'T YOU SHIP MY ORDER?

There are a few reasons that can keep us from being able to ship your order.
Here are a few possible causes: The product(s) you ordered are out of stock. You
live in a remote area, and we cannot deliver there. You a PO box as your
specified delivery address. Unfortunately, we are not able to deliver to PO
boxes, because our deliveries need to be signed upon receipt. A payment issue
might have occurred when you placed the order.


HOW LONG DOES DELIVERY TAKE?

The delivery time depends on your delivery address and when you place your
order.


Express Delivery (2-3 business days)
Only certain main centre areas qualify, and orders must be placed before 14:00
on a working week day.


Standard Delivery (3-6 business days)
All orders over R600* qualify for free delivery, please see the delivery fee
calculated at checkout if your order is below R600. Applicable to all areas
within South Africa. Please note that some bulky items may only be available on
Standard Delivery.


Main centres (delivery within 3-6 business days)
Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria, Port Elizabeth,
East London, Pietermaritzburg, Polokwane and Kimberley


Outlying areas (delivery within 5-7 business days)
Outlying areas (delivery within 5-7 business days) All orders over R600* qualify
for free delivery, please see the delivery fee calculated at checkout if your
order is below R600. Applicable to all areas within South Africa.

Note: a day refers to a normal business day and excludes Saturday/Sunday and
public holidays.



HOW MUCH DOES DELIVERY COST?


The delivery amount depends on the total order value of your basket and delivery
option you choose.

NB: Deliveries are made on weekdays only(excluding weekends) and during office
hours (8am to 5pm). Deliveries times are estimated and are dependent on specific
courier routes and road conditions.


Over R600 basket:

Standard Delivery (3-6 business days) = FREE

Express Delivery (2-3 business days) = R100


Under R600 basket:

Standard delivery (3-6 business days) = R60

Express Delivery (2-3 business days) = R160


The below chart shows SLA (days) for regional deliveries.

Destination Region STD SLA Express SLA Western Cape Central 3-6 2-3 Western Cape
Regional 3-6 2-3 Gauteng Central 3-6 1-3 Gauteng Regional 3-6 1-3 kwaZulu-Natal
Central 3-6 1-3 kwaZulu-Natal Central 3-6 1-3 Eastern Cape Central 3-6 1-3
Eastern Cape Regional 3-6 1-3 North West 3-6 2-3 Northern Cape Central 3-6 2-3
Northern Cape Regional 3-6 2-3 Mpumalanga Regional 3-6 2-3 Mpumalanga Central
3-6 2-3 Free State Central 3-6 1-3 Free State Regional 3-6 1-3 Limpopo Regional
3-6 2-3 Limpopo Central 3-6 2-3


HOW DO I RETURN PRODUCTS?


Criteria to return an item

A return must be logged within 30 days of the date of purchase. All products can
only be accepted if it is in a re-saleable condition and if the original label
or hangtag has not been removed and the product is still in its original
packaging. Any free promotional gift or accompanying item must also be included
in the return. Due to hygienic reasons swimwear, face masks, face coverings,
underwear and modesty items may not be returned or exchanged unless there is
some fault of material or a manufacturing default. Should your item be
defective, please refer to section 1.2 .


WHAT IS THE RETURN POLICY?

Returns and Withdrawal policy for items purchased at the adidas Online Shop. To
return your products, please contact Customer Services to request a return and
ensure that you follow these instructions on how to return a product. We kindly
ask you to also meet the following conditions: The product is in its original
state and packaging. Apparel has the original tags attached. Accessories have
all parts of the original packaging. Footwear is in the original shoe box. What
is the return policy for face covers? If the face cover package is not opened,
other than this requirement of the packaging being unopened, our normal return
policy applies to this product. If the product package has been opened, this
product is not returnable, exchangeable or refundable due to health protection
reasons, unless there is a manufacturing defect. We accept returns within 30
days from the date of order delivery. Requests for refunds of any article bought
at a wholesale partner or other adidas authorized resellers will not be accepted
or approved. If you products at one of our authorised resellers, please purchase
get in touch with them, as they have their own return policies. Should your item
be defective, please refer to section 1.2 .


1.1 Exchange/returns policy

adidas may exchange or refund products that have been bought, provided that the
product is returned in its original packaging, has not been worn, or damaged or
used in any manner whatsoever. Products must be returned within a period of 30
days from date of purchase with the original receipt accompanying the product as
proof of purchase.

Refunds will only be processed if the product is returned in accordance with the
above specifications and the refund will be allocated in the same manner the
transaction transpired ie:

 * If the items were purchased with a card it will be refunded to the same card
   which was used to purchase the item. Under no circumstances will we refund
   any purchase price to a different card to that which was used for payment in
   the original transaction.
 * If the payment was made in cash it will be refunded in cash.
 * If the payment was made by debit card it will be refunded in cash.


1.2 Damaged or defective products

For adidas, quality is paramount. We thoroughly test all our Products in
real-life conditions to ensure they are fully capable of standing up to the uses
for which they were designed. It is extremely rare for our Products to be
damaged or defective. adidas has a legal obligation to make sure that our
Products conform to the sales contract.

Returned Products are inspected by the adidas Quality Assurance Department and
refunded/exchanged if the damage is the result of a manufacturing defect or is
considered unsafe or inferior quality in so far as the product is damaged during
normal wear within 6 months from date of purchase. We undertake to fully refund
the cost of any defective or damaged product provided that the aforementioned
terms are complied with

If the problem was caused by reasons other than materials quality or assembly
process, the original product is returned to you. We do not refund Products that
were:

 * Obtained from a source other than an adidas Concept Store or Factory outlet
   (list to be found here)
 * Damaged by abuse or negligence (exposure to chemicals, caustic substances,
   open flame, high heat, sharp object, etc.)
 * Damaged by misuse or activities other than the intended purpose (use of
   running shoes for court sports or hiking footwear as work boots, etc.)
 * Not cared for according to the wash/care instruction labels.

Please note the life expectancy of any adidas Product depends on the individual
using the Product, the conditions of use, and the characteristic wear patterns
of the user. Our Products damaged by normal wear and tear or that have exceeded
the reasonable lifespan of the Product are not replaced.


1.3 Returns of defective/faulty products process

Defective products can be returned in store within a period of 6 months from
date of purchase. Alternatively, you can contact us team who will facilitate a
return or exchange as circumstances allow at the time. A “Defective Product” is
one which contains a material imperfection in the manufacture or design that
renders the product less acceptable, useful or safe than reasonably expected,
under the circumstances. A product is in a defective condition if it is
dangerous to the user or to the consumer, when used in the prescribed way and/or
for the purpose for which it was manufactured or designed to be used. The
product must be defective in itself (due to manufacture or design fault) and not
damaged due to inappropriate use. When returning a product after the 30 day
standard returns period, a customer must provide full reasons for alleging that
the product is defective, including stating how the product was utilised during
the period that it was in the customer’s possession. Please note the life
expectancy of any adidas Product depends on the individual using the Product,
the conditions of use, and the characteristic wear patterns of the user. Our
Products damaged by normal wear and tear or that have exceeded the reasonable
lifespan of the Product are not replaced.


How much does it cost to return a product

Returning products is free of charge as long as the product is in its original
state and packaging. Apparel has the original tags attached. Accessories have
all parts of the original packaging. Footwear is in the original shoe box and
you follow the instructions on how to return a product. You can return your
online order within 30 days from the date of order delivery.


When will I get my refund after I returned my order?

Your Refund progress: we'll process your return and ensure that it is eligible
to be refunded. Your bank will also send a refund confirmation to you.

Credit/debit card: max 14 business days. We'll send you another email as soon as
we've processed your return and authorized a refund. From the moment we
authorise the refund, your bank still needs to process it. You will receive your
refund via the same method that you used to pay for the product(s). We will
reimburse you from the day we receive your online order back at our warehouse
and have inspected it.


Will get refund on my shipping costs if I return my products?

We will not refund your shipping costs, except in the case of return of a
defective product. This will be assessed once received at our warehouse, and if
a defect is approved, your refund will include shipping costs.


How many days do I have return my order?

Purchases from the adidas online shop can be returned within 30 days from the
date of order delivery if they qualify as per our returns policy.


CAN I EXCHANGE IN STORE?

Did you order an item online, but it is the wrong size? Instead of returning it.

 * You can exchange for a different size for free within 30 days in selected
   adidas stores per invoice price.
 * You can also exchange an item with any other item as per invoice price
 * If you choose an item with higher price than invoice, you can pay the
   difference amount.


A) How do I exchange an item?

 * Bring the item in its original packaging along with the invoice to any adidas
   store.
 * Original tags must be attached to them
 * Item/s should be in good condition and not used.


B) Which items are excluded from exchanges?

 * Swimwear, Underwear, Face masks, Beauty products, sports bra & Lingerie
 * Gift Vouchers


 


HOW I DO I USE MY VOUCHER CODE?

With a voucher, you're able to get a discount or other promotion when you
purchase products through our online store. We have different activations, from
% discounts per item or bundle deals when you get a discount on a second item.
For every promotion, different conditions apply and are explained during
ordering.



HERE'S HOW TO CLAIM YOUR DISCOUNT:

 * Pick a product that's applicable for a voucher discount from our online
   store.
 * Continue to your shopping bag. Click 'Enter promo code' under your order
   summary. A promo code can also be applied on the delivery page.
 * A voucher field will appear. Type your voucher code into the field and hit
   'Apply'.

When shopping in the adidas app, continue by clicking 'Payment or 'Shop Now' to
see the promotion code field in the check out steps.



KEEP IN MIND:

 * The voucher is only valid for a limited time.
 * The voucher may not be applicable to all products. Exclusive articles are
   excluded from promotions, which will be noted on the product's page.
 * The voucher cannot be applied after you've placed an order. In this case you
   need to cancel the order within 15min and use the re-order button in your
   account to checkout again.
 * The voucher cannot be combined with other promotions, offers or discounts. If
   more than one promotion or discount offer applies to your order, we'll use
   the one with the greatest discount.
 * Shipping charges apply when the discount voucher makes the total amount drop
   below the threshold for free shipping.

You can find the Terms and Conditions related to voucher usage stated on the
bottom of the email in which you received your voucher, or on the voucher.



WHAT SHOULD I DO IF MY VOUCHER CODE ISN'T WORKING?

Sometimes when you try to use a voucher code you can get a message saying it's
either expired or not recognized. If it's expired, you won't be able to use it
any more. If it's not recognized, you can follow these steps to get to the
bottom of the problem.

First you need to make sure you are using the voucher correctly. Read the terms
and conditions which can be found at the bottom of the email. Also make sure the
voucher applies to at least one item in your bag, not all items are eligible for
promo codes. Another potential issue is the voucher might be a retail voucher,
these can't be used at online shops.

If none of these issues apply, make sure you've entered the voucher code exactly
as it appears. It's easy to make mistakes if you enter the code manually. Some
common mistakes are:

 * Check spacing, character errors and/or spelling mistakes.
 * The voucher code field is case-sensitive. Check that 'Caps Lock' button is
   not on and use upper case where necessary.
 * Check you're not mixing up the numbers 0/1 and the letters O/I.
 * It could also be possible that your voucher is only applicable on the adidas
   app and not our website. In such case, download it here and try again.

If you are sure your voucher is valid for your order but it still doesn't work,
please contact us.



WHY DOESN'T MY VOUCHER APPLY THE CORRECT DISCOUNT TO MY ORDER?

Promotions apply on a specific selection of our products. Certain articles may
be excluded from promotions (e.g. the Yeezy collection or other hype articles).
This is always highlighted on the article details page on both .com and in the
app. If the code is valid and the wrong % is applied, please contact us and we
will help find out what happened.

You can read the specific Terms and Conditions in the source of your voucher to
make sure that your voucher applies to your order. The Terms and Conditions can
be found at the bottom of the email you have received with your voucher,
underneath the 'Store Locator' and 'Privacy Policy'. Or go to your partner site
for the agreed terms which can vary per collaboration.



WHY WON'T MY VOUCHER WORK ON SALES PRODUCTS?

If your voucher isn't working on sales products, it's because it cannot be
combined with other promotions, offers or discounts. If more than one promotion
or discount offer applies to the order, we'll use the one with the greatest
discount. Check the source of your voucher code for the voucher-specific Terms
and Conditions. You can find the Terms and Conditions at the bottom of the
email, below the Privacy Policy.

If sales products are excluded from your voucher, use your voucher on a
regular-priced product instead.



WHAT HAPPENS TO MY VOUCHER IN CASE OF RETURN OR CANCELLATION OF MY ONLINE ORDER?

Please contact our friendly customer service team for assistance. Contact us.



HOW DO I REQUEST A REPLACEMENT VOUCHER?

Please contact our friendly customer service team for assistance. Contact us.

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