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HPE NIMBLE STORAGE SERVICES

A proactive approach for HPE Nimble Storage support that helps you get the most
from your data storage management investment and lets you focus on strategy.

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COMPREHENSIVE HPE NIMBLE STORAGE SERVICES

Take advantage of a variety of comprehensive support services to tailor storage
to your business needs, free up valuable IT resources, optimize your investment,
resolve issues before they affect operations, and ensure peak storage health and
speeds.

--------------------------------------------------------------------------------


FOCUS ON INNOVATION, NOT MANAGEMENT

Choose the HPE Nimble Storage services right for you from our HPE Nimble Storage
Proactive Support Manager service. Focus on innovation and pressing business
needs by offloading a broad set of support and management practices to a
dedicated account manager.

DEDICATED EXPERTS

Leverage your assigned point of contact who will track every support case and
perform regular proactive storage support health checks throughout the week.

COMPREHENSIVE PROACTIVE SUPPORT

Resolve data storage management issues before they can affect operations. We’ll
align your storage support with your needs and HPE Nimble Storage best
practices, and will assist in training your IT teams to become proficient.

CENTRALIZED MANAGEMENT AND REPORTING

Drive rapid service request resolution through comprehensive communication and
reporting delivered weekly, bi-weekly, or monthly by our Proactive Support
Managers and functional experts.






HPE NIMBLE STORAGE SERVICES

Meet specific HPE Nimble Storage support needs, and move quickly and
successfully to your preferred outcomes with these targeted HPE Nimble Storage
services.

SUPPORT SERVICES FOR HPE NIMBLE STORAGE




HPE NIMBLE STORAGE ARRAY STARTUP SERVICE




HPE NIMBLE STORAGE ARRAY UPGRADE SERVICE


Tier 1 Storage

HPE NIMBLE STORAGE


Services

HPE POINTNEXT


Services

STORAGE CONSULTING SERVICES




SUPPORT SERVICES FOR HPE NIMBLE STORAGE



Our data storage support services are available for each HPE Nimble Storage
product providing hardware and software support that allows you to get the most
out of your investment.

Learn more

Key benefits

--------------------------------------------------------------------------------

portfolio-Temp-Icon-1

CONNECT EASILY AND SECURELY

Reach a knowledgeable resource when help is needed and have online visibility.

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GET THE HELP YOU NEED, WHEN YOU NEED IT

Leverage a personalized, one-stop support center and automation capabilities.

portfolio-Temp-Icon-3

REDUCE COMPLEXITY

Simplify day-to-day system support with 24x7 system monitoring.


HPE NIMBLE STORAGE ARRAY STARTUP SERVICE



Installation and data migration services will deploy your array and walk you
through the installation and the enabling of its networking, SAN, management,
and InfoSight management software functions.

Learn more

Key benefits

--------------------------------------------------------------------------------

portfolio-Temp-Icon-1

BASIC VOLUME PLANNING AND CREATION

Your HPE specialist will help plan using our Pre-Installation Checklists.

portfolio-Temp-Icon-2

ARRAY INSTALLATION

Your HPE specialist will Install and configure a single array.

portfolio-Temp-Icon-3

INSTALLATION VALIDATION

Your HPE specialist will provide a high-level review of system operation.


HPE NIMBLE STORAGE ARRAY UPGRADE SERVICE



Properly upgrade your array. This fixed-price service includes the upgrading of
components on a single existing array, including adding or upgrading eligible
cache, expansion shelves, NICs, and controllers.

Learn more

Key benefits

--------------------------------------------------------------------------------

portfolio-Temp-Icon-1

PLANNING

Your HPE specialist will help plan using our Pre-upgrade Workbook.

portfolio-Temp-Icon-2

UPGRADE

Your HPE specialist will install the upgrades as defined.

portfolio-Temp-Icon-3

VALIDATION AND HEALTH CHECK

Your HPE specialist will run tests based upon the in-scope upgrades.

Tier 1 Storage


HPE NIMBLE STORAGE



Radically simplify operations with powerful predictive analytics. Deploy
workloads on flash arrays, converged infrastructure, and public cloud.

Learn more

Capabilities

--------------------------------------------------------------------------------

99.9999% percent

GUARANTEED AVAILABILITY 1

Eliminates the gap across the entire HPE Nimble installed base. 2

86% percent

ISSUE RESOLUTION 3

Issues are automatically predicted, automatically resolved. 4

#1 number

IN DATA CAPACITY, GUARANTEED

Store more data per terabyte than any other all-flash array. 5

Services


HPE POINTNEXT



IT services that accelerate your digital transformation so you can create new
customer experiences, optimize core business operations, and deliver new
products and services.   

Explore HPE Pointnext

Services

--------------------------------------------------------------------------------

11k

SUCCESSFUL TRANSFORMATION ENGAGEMENTS PER YEAR


25k

OF THE BRIGHTEST MINDS IN IT, DEDICATED TO YOUR DIGITAL TRANSFORMATION


80

COUNTRIES COVERING 30 LANGUAGES, DELIVERING GLOBAL SCALE AND EXPERTISE


Services


STORAGE CONSULTING SERVICES



Modernize storage infrastructures, migrate data, enable end-to-end data
protection and recoverability, and meet your data services goals.

Learn more



SUPPORT SERVICES FOR HPE NIMBLE STORAGE



Our data storage support services are available for each HPE Nimble Storage
product providing hardware and software support that allows you to get the most
out of your investment.

Learn more



HPE NIMBLE STORAGE ARRAY STARTUP SERVICE



Installation and data migration services will deploy your array and walk you
through the installation and the enabling of its networking, SAN, management,
and InfoSight management software functions.

Learn more



HPE NIMBLE STORAGE ARRAY UPGRADE SERVICE



Properly upgrade your array. This fixed-price service includes the upgrading of
components on a single existing array, including adding or upgrading eligible
cache, expansion shelves, NICs, and controllers.

Learn more

Tier 1 Storage


HPE NIMBLE STORAGE



Radically simplify operations with powerful predictive analytics. Deploy
workloads on flash arrays, converged infrastructure, and public cloud.

Learn more

Services


HPE POINTNEXT



IT services that accelerate your digital transformation so you can create new
customer experiences, optimize core business operations, and deliver new
products and services.   

Explore HPE Pointnext

Services


STORAGE CONSULTING SERVICES



Modernize storage infrastructures, migrate data, enable end-to-end data
protection and recoverability, and meet your data services goals.

Learn more

Carousel



NOW IS THE TIME FOR NEXT

In a world where everything computes, HPE Pointnext is the trusted partner that
can guide you on your digital transformation journey, and help point you towards
what’s next.

Let’s talk
Carousel



HPE NIMBLE SUPPORT

 * GENERAL PSM AND SMARTSTACK FAQS
   
   What is the HPE Nimble Storage Proactive Support Manager (HPE Nimble Storage
   PSM) Service? 
   
   Answer: HPE Nimble Storage PSM is a liaison service that acts as your trusted
   advisor and an extension of your team that will be with you every step of the
   way. The service provides a smooth transition from install, to integration,
   to break/fix, through expansion.
   
   Will Cisco and HPE Nimble Storage continue to support SmartStack customers? 
   
   Answer: Absolutely. Any customer with a current support contract can continue
   to call Cisco and HPE Nimble Storage directly for support. Joint customers
   who have already purchased Cisco Solution Support for Critical Infrastructure
   and have a current support contract can continue to use Cisco Solution
   Support.

 * TECHNICAL SUPPORT PHONE NUMBERS
   
   U.S. and Canada
   
   1-877-364-6253
   
   Australia
   
   1-800-751-916
   
   Brazil
   
   0-800-888-1129
   
   China
   
   400-120-0986
   
   France
   
   0800-911-093
   
   Germany
   
   0800-183-0882
   
   India
   
   000-800-100-7390
   
   Japan
   
   0800-170-9299
   
   Singapore
   
   800-852-3823
   
   South Korea
   
   080-822-1370
   
    
   
   See all support numbers


Featured resource


HPE NIMBLE STORAGE PROACTIVE SUPPORT MANAGER SERVICE

HPE Nimble Storage Proactive Support Manager Service focuses on a holistic
approach to storage management and support, and is the customer’s central point
of contact across a wide spectrum of practices.

 * Frees up valuable IT resources
 * Optimizes IT investment
 * Helps enable peak storage health


HPE NIMBLE STORAGE PROACTIVE SUPPORT MANAGER SERVICE




HPE Nimble Storage Proactive Support Manager Service focuses on a holistic
approach to storage management and support, and is the customer’s central point
of contact across a wide spectrum of practices.

 * Frees up valuable IT resources
 * Optimizes IT investment
 * Helps enable peak storage health

data sheet | PDF

HPE TIER 1 PROACTIVE SUPPORT MANAGER SERVICE

Explore more about HPE Tier 1 Proactive Support Manager Service that focuses on
a holistic approach to storage management and support and is the Customer’s
central point of contact across a wide spectrum of practices.
Learn more

Learn more

data sheet | PDF
Related Resources

data sheet
data sheet

HPE NIMBLE STORAGE PROACTIVE SUPPORT MANAGER SERVICE

Read the data sheet

data sheet
data sheet

HPE NIMBLE STORAGE ARRAY STARTUP SERVICE

Read the data sheet

data sheet
data sheet

HPE DATA MIGRATION SERVICES FOR HPE NIMBLE STORAGE

Read the data sheet



 * 1, 2, 3"HPE Get 6-Nines Guarantee for HPE Nimble Storage", September 2017
 * 4HPE Business White paper "Redefining the standard for system availability",
   August 2017
 * 5HPE Store More Guarantee for HPE Nimble Storage All Flash Arrays brochure

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