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Products

PRODUCT OVERVIEW

SurveyMonkey is built to handle every use case and need. Explore our product to
learn how SurveyMonkey can work for you.

SURVEYMONKEY

Get data-driven insights from a global leader in online surveys.

FEATURES

Explore core features and advanced tools in one powerful platform.

SURVEYMONKEY FORMS

Build and customize online forms to collect info and payments.

INTEGRATIONS

Integrate with 100+ apps and plug-ins to get more done.

MARKET RESEARCH SOLUTIONS

Purpose-built solutions for all of your market research needs.

SURVEYMONKEY GENIUS

Create better surveys and spot insights quickly with built-in AI.

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WEBSITE FEEDBACK

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CONTACT INFORMATION

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EVENT REGISTRATION

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EMPLOYEE ENGAGEMENT

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Our blog about surveys, tips for business, and more.

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* Products

PRODUCT OVERVIEW

SurveyMonkey is built to handle every use case and need. Explore our product
to learn how SurveyMonkey can work for you.

SURVEYMONKEY

Get data-driven insights from a global leader in online surveys.

FEATURES

Explore core features and advanced tools in one powerful platform.

SURVEYMONKEY FORMS

Build and customize online forms to collect info and payments.

INTEGRATIONS

Integrate with 100+ apps and plug-ins to get more done.

MARKET RESEARCH SOLUTIONS

Purpose-built solutions for all of your market research needs.

SURVEYMONKEY GENIUS

Create better surveys and spot insights quickly with built-in AI.

INDUSTRIES

HEALTHCARE

EDUCATION

TECHNOLOGY

GOVERNMENT

FINANCIAL SERVICES

SEE MORE INDUSTRIES

ROLES

MARKETING

CUSTOMER EXPERIENCE

PRODUCT

HUMAN RESOURCES

RESEARCH

SEE MORE ROLES

USE CASES

ONLINE POLLS

REGISTRATION FORMS

EMPLOYEE FEEDBACK

EVENT FEEDBACK

CUSTOMER SATISFACTION

SEE MORE USE CASES

* Templates

NET PROMOTER SCORE

Measure customer satisfaction and loyalty for your business.

CUSTOMER SATISFACTION

Learn what makes customers happy and turn them into advocates.

WEBSITE FEEDBACK

Get actionable insights to improve the user experience.

CONTACT INFORMATION

Collect contact information from prospects, invitees, and more.

EVENT REGISTRATION

Easily collect and track RSVPs for your next event.

EVENT FEEDBACK

Find out what attendees want so that you can improve your next event.

EMPLOYEE ENGAGEMENT

Uncover insights to boost engagement and drive better results.

MEETING FEEDBACK

Get feedback from your attendees so you can run better meetings.

360-DEGREE EMPLOYEE EVALUATION

Use peer feedback to help improve employee performance.

COURSE EVALUATION

Create better courses and improve teaching methods.

UNIVERSITY INSTRUCTOR EVALUATION

Learn how students rate the course material and its presentation.

PRODUCT TESTING

Find out what your customers think about your new product ideas.

SEE ALL TEMPLATES

* Pricing

* Enterprise

* Resources

RESOURCE CENTER

Best practices for using surveys and survey data

CURIOSITY AT WORK BLOG

Our blog about surveys, tips for business, and more.

HELP CENTER

Tutorials and how to guides for using SurveyMonkey.

CUSTOMERS

How top brands drive growth with SurveyMonkey.

Contact SalesLog in
Sign up free

* Overview

* Terms of Use

* Governing Services Agreement

* Service-Specific Terms

* Privacy Basics

* Privacy Notice

1. Introduction

2. Personal Data we collect and the sources

3. How we use the Personal Data we collect

4. How we share or disclose Personal Data

5. Data Retention

6. Personalized marketing and cookies

7. Security

8. Minors

9. Data Transfers

10. Who is my data controller?

11. Your rights

12. Changes to our Privacy Notice

13. Information specific to other services

* Cookies

* Cookies Used on Survey Pages

* Acceptable Uses Policy

* Security

* General

DID YOU KNOW?

63% of people consider a company's privacy and security history before using
their products or services.

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PRIVACY NOTICE

Versions:

November 7, 2024 (current)July 15, 2024February 15, 2024November 1,
2023September 22, 2023August 1, 2023June 15, 2023October 10, 2022August 16,
2021July 1, 2021November 2, 2020August 6, 2020July 7, 2020November 20,
2019September 26, 2019January 2, 2019April 11, 2018

LAST UPDATED: November 7, 2024

1. INTRODUCTION

1.1 Scope

This Privacy Notice applies to all the products, services, websites and apps
offered by SurveyMonkey Inc., SurveyMonkey Europe UC, SurveyMonkey Brasil
Internet Ltda., SurveyMonkey Netherlands B.V., and other SurveyMonkey affiliates
(collectively “SurveyMonkey”), except where otherwise noted. The services
include SurveyMonkey, SurveyMonkey Apply, SurveyMonkey Audience, SurveyMonkey
Rewards, SurveyMonkey Contribute, Wufoo, TechValidate, GetFeedback Direct, and
GetFeedback Digital. We refer to those products, services, websites, and apps
collectively as the “services” in this notice. Unless otherwise noted in your
contract, our services are provided by SurveyMonkey Inc. inside of the United
States, by SurveyMonkey Brasil Internet Ltda. inside of Brazil, and by
SurveyMonkey Europe UC everywhere else.

US residents: Please visit our Region Specific Privacy Notice for more
information on our privacy practices specific to individual states.

This Privacy Notice does not apply to personal information we collect from our
employees or job applicants in their capacity as employees or candidates.
Employees and candidates should refer to our Employee Privacy Notice or
Candidate Privacy Notice, respectively.

1.2 Quick Links

* If you want to identify your data controller please see the “Who is my data
controller?” section below.

* For a quick snapshot of how SurveyMonkey treats personal information see our
Privacy Basics.

2. PERSONAL DATA WE COLLECT AND THE SOURCES

2.1 WHAT DO WE MEAN BY 'PERSONAL DATA'?

References in this Privacy Notice to data, personal information, or information,
are all references to Personal Data. Personal Data means information relating to
a living individual (a "Data Subject") who is, or can be, reasonably identified
from the information, either alone or in conjunction with other information.

2.2 WHO DO WE COLLECT DATA ABOUT?

We group consumers or businesses into the following categories:

* Creator: the business or consumer that holds an account within a SurveyMonkey
service that either directly creates surveys, forms, applications, or
questionnaires or that can collaborate, commenting, or review surveys, forms,
applications, or questionnaires within an account.
* Respondent: the individual that receives a survey, form, application, or
questionnaire powered by a SurveyMonkey service.
* Panelist: the individual that uses Contribute or Rewards to take surveys sent
by SurveyMonkey on behalf of Creators, or an individual that receives surveys
through a third party panel provider. Privacy information specific to
panelists can be found in our Contribute Privacy Notice, Rewards Privacy
Notice, and Third Party Panel Privacy Notice.
* Visitor: you are just visiting one of our websites because you are curious,
have been invited to review a survey as a guest, or you have heard about us
from our marketing and sales channels!

2.3 TYPES OF PERSONAL DATA WE COLLECT

(a) Contact information.

You might provide us with your contact information (for example: name or email
address), whether through use of our services, a form on our website, an
interaction with our sales or customer support team, or a response to one of
SurveyMonkey’s own surveys or forms.

(b) Cookie information.

We use first party and third party cookies and tracking services that employ
cookies and page tags (also known as web beacons) to collect data about visitors
to our websites. This data includes usage and user statistics. Emails sent by
SurveyMonkey or by users through our services also include page tags that allow
the sender to collect information about who opened those emails and clicked on
links in them. We provide more information on cookies in our Cookies Notice.

We collect information submitted through our Customer Support portal, such as
name, email, and message text. We also record the content of Customer Support,
Customer Success, and Sales calls.

(d) Usage information.

We collect usage information about you whenever you interact with our websites
and services. This includes which webpages you visit, what you click on, when
you perform those actions, what language preference you have, what you buy and
so on.

(e) Device and browser data.

We collect information from the device and application you use to access our
services. Device data mainly means your IP address, operating system version,
device type, device ID/MAC address, system and performance information,
andbrowser type, and other device, network and browser signals. If you are on a
mobile device we also collect the UUID for that device. We also infer your
geographic location based on your IP address.

(f) Event data.

Like most websites today, our web servers keep log files that record data each
time a device accesses those servers. The log files contain data about the
nature of each access, including originating IP addresses, internet service
providers, the files viewed on our site (e.g., HTML pages, graphics, etc.),
operating system versions, device type and timestamps.

(g) Referral information.

If you arrive at a SurveyMonkey website from an external source (such as a link
on another website or in an email) or have been invited to review a survey as a
guest, we record information about the source that referred you to us.

(h) Integration data.

We collect information from third parties with whom SurveyMonkey enables
integrations in order to allow you to use both services.

(i) Account information.

* Registration information.
* You need a SurveyMonkey account before you can use SurveyMonkey services.
When you register for an account, we collect your first and last name,
username, password and email address.Billing information.
If you make a payment to SurveyMonkey, we require you to provide your
billing details, a name, address, email address and financial information
corresponding to your selected method of payment (e.g., a credit card
number and expiration date or a bank account number). If you provide a
billing address, we will regard that as the location of the account holder
to determine the SurveyMonkey entity with whom you contract and the sales
tax, if applicable, to be applied to your purchase.
* Account settings.
* You can set various preferences and personal details on pages like your
account settings page (or on your account settings page for our other
products as applicable). These may include, for example, your default
language, time zone and communication preferences (e.g., opting in or out
of receiving marketing communications from SurveyMonkey).

(j) Address book information.

We may allow you to import email addresses and other contact information into an
Address Book so you can easily invite people to take your surveys or fill in
your form via our collectors. We do not use this data for our own purposes or to
contact anyone, except at your direction.

(k) Survey/form/application data.

We store your survey/form/application data (questions and responses) for you and
provide analysis tools for you to use with respect to this data.

(l) First party profile information.

When you sign up for our services you are asked to provide us with information
about yourself and to give us more detailed insights into who you are. If you
are in a SurveyMonkey Enterprise account this may include providing your photo
so your administrator(s) and colleagues can identify you.

(m) Third party profile information.

We may combine information about you from third party sources (such as LinkedIn,
ZoomInfo, and other data brokers) with information we hold about you to create a
user profile.

3. HOW WE USE THE PERSONAL DATA WE COLLECT

* 3.1 Creator

We process Personal Data about you as a Creator where:

* You have consented;
* We need to fulfill our contractual responsibility;
* We have a legitimate interest; and
* We have a legal obligation.

3.1.1 Consent

We rely on your consent to process the following data elements:

(a) Cookies and similar technology.

* We or third party data and advertising platforms that we work with collect
data from and advertising cookies, page tags, mobile identifiers and IP
addresses. We use this data to infer users’ common identities across
different services and multiple devices. We may do so, for instance, to
tailor ads, personalize marketing, to enable us to determine the success
of our advertising campaigns and to improve upon them. You can withdraw
your consent at any time.
* These third party data and advertising platforms may sometimes use data
that we provide to them in order to improve their technologies and their
ability to match common devices to users.
* To learn more about interest-based advertising and how to opt-out of it,
please see our Cookies Notice in Section 6. By clearing your cookies in
your browser settings, you will no longer see personalized messages in
this way but you continue to see ads over the internet that are not based
on the information you provided to SurveyMonkey. Depending on your
geographic location you can also withdraw your consent using our
in-product cookie management tools.

(b) Contact information.

* We use contact information to respond to your inquiries, send you
information as part of the services, and send you marketing information.
In jurisdictions where opt-in is required, we will only send you marketing
materials based on your consent.

3.1.2 Contract

We collect and use the following data elements on the basis that we have to
use this information in order to fulfill our contract with you:

(a) Account information.

* We need to use your account information to run your account, provide you
with services, bill you for our services, resolve disputes such as
chargebacks and refund requests, provide you with customer support, and
contact you or your organization about your service or account. These
communications are of a transactional nature (e.g., service-related
announcements, billing-related matters, changes to our services or
policies, a welcome email when you first register). You cannot opt out of
these communications since they are required to provide our services to
you.
* We may also use billing information in aggregate to adjust or manage
pricing at the individual level or across all service users.

(b) Customer support information.

* We will use information submitted through our Customer Support emails,
chats, or phone calls, such as name, email, and message content, in order
to provide you with customer support.

* We use data about how you use our services and how our services are
performing to ensure that we’re meeting our service-level agreements
(SLAs) or other contractual obligations to you.

(d) Device and browser data.

* We use device data both to troubleshoot problems with our service and to
make improvements to it. We will also use this data to facilitate account
verification and sign in and to enforce our password sharing and security
policies. We collect this to help us improve your service experience
through a specific device/browser by optimizing how the website looks in a
particular browser, how your screen brightness affects your experience and
to ensure the service operates optimally and as it should on different
devices and browsers.

(e) Integration data.

* We collect and use information from third parties and integration
partners, where applicable to one of our services, to:
* Ensure you can sign-up to our service from a third party integration
like Facebook/LinkedIn/Microsoft/Google/SSO;
* Ensure you can use our service in conjunction with other services.
* See further information here on our API partners – for other SurveyMonkey
services see below or on the website for that service.

(f) Survey questions and survey responses.

* We use machine learning techniques on survey data in order to provide
users with useful statistics and more relevant insights from the data they
have collected using our services. For example, if you have used open text
questions in a survey, our machine learning may provide you with useful
insights into sentiment and/or the trends in responses to that question in
our Analyze survey tool. You have a choice as regards whether or not to
use some of these features. For further information see our Respondent
Section.

(g) Aggregated or de-identified survey questions and responses.

* We use aggregated or de-identified information to provide users with
useful benchmarking statistics and more relevant insights from the data
they have collected using our services.
* We also use this data to enforce our agreements, where applicable.

3.1.3 Legitimate interests

We process your personal information in the following categories of data for
legitimate interests pursued by us. We have undertaken to ensure that we
place clear limitations on each of these uses so that your privacy is
respected and only the information necessary to achieve these legitimate aims
is used.

(a) Contact information.

* Where consent is not required, we use contact information to send you
marketing information based on our legitimate interests for as long as you
do not opt out. You can opt out of marketing communications at any time by
clicking on the “unsubscribe” link in emails or changing the relevant
setting on your My Account page.

(b) Customer support information.

* We may use information provided to our Customer Support, Customer Success,
and Sales teams such as name, email, and message content to train machine
learning models to better predict customer support question type, provide
answers, generate insights about customer support trends, and to improve
our Customer Support for you. This data is de-identified where possible.

* We use information about how you use our services to improve our services
for you and all users and to make recommendations to you and your
organization about our other services.
* For example: We collect information about the types of
surveys/forms/applications you create (e.g., HR surveys), the types of
plans you purchase and your account transactional behavior to build a
profile about you so as to help direct you and your organization to other
relevant features and services we offer and to optimize user experience,
for example by making recommendations to you or your organization.
* We may also use usage information such as levels and nature of activity in
your account and number of responses you are receiving to personalize the
features and services we highlight for you and your organization in our
Sites, improve user experience and to make recommendations to you and your
organization about our services through our sales and marketing efforts.

(d) Event data.

* We use events contained in log data for many different business purposes
to include:
* To create new services, features, content or make recommendations.
* To track behavior at the aggregate/de-identified level to identify and
understand trends in the various interactions with our services.
* To fix bugs and troubleshoot product functionality.
* To investigate security issues.
* For example: Your IP address is used to determine where an
unknown/unauthorized access may have occurred in your account (abuse
monitoring).

(e) First party information.

* We process other aspects of your account information (like the personal
information you provide about your job, your job title, and your marketing
preferences) as well as information obtained from public sources, to
provide you with a personalized experience and relevant and useful
marketing information as well as to make other product, feature and
service recommendations to you and your organization to optimize the use
of the services we offer (where permitted by law).
* You can object to us using your information as described above but in some
cases, our ability to fully and properly provide our services to you may
be impacted if you do not want us to collect or use the above data.
Furthermore, if you are a SurveyMonkey Enterprise account holder, your
organization controls some of the data which you include in your profile
and they can also edit or remove that information through the primary
administrator(s) of that account.

(f) Third party information.

* We combine information about you from third party sources (such as
LinkedIn and ZoomInfo) with information we hold about you to create a user
profile, which will help us to make our sales and marketing efforts more
relevant to you and to personalize and improve your service experience.

(g) Referral information.

* We use referral information to track the success of our integrations and
referral processes.

(h) End page data.

* If you use our survey tool, depending on the package you are on and the
settings you have selected, your Respondents may reach the standard survey
end page on completion of a survey. The end page is part of the
SurveyMonkey website. We may include our own research surveys and polling
on this end page. These surveys are optional for any Respondent to take or
skip.

(i) De-identified Device Data.

* We use aggregated or de-identified Device Data to extract usage patterns
and to improve our services.

(j) De-identified Survey Data.

* We use machine learning techniques on aggregated or de-identified survey
questions and responses to understand usage and improve our services.

3.1.4 Legal Obligation.

(a) To respond to legal requests, we may need to use and disclose information
we hold about you. If we receive a subpoena or other legal request, we may
need to inspect the data we hold to determine how to respond.

(b) We may also use usage data, event data, and aggregated or (where
possible) de-identified survey questions and responses:

* To enforce our agreements where applicable;
* To investigate security issues;
* To prevent or address potentially unlawful activities; and
* To screen for and prevent undesirable or abusive activity. For example, we
have automated systems that screen content for phishing activities, spam,
and fraud under our Acceptable Uses Policy.

* 3.2 Respondent

We process Personal Data about you as a Respondent where:

* We need to fulfill our contractual responsibility to deliver the services
to the Creator of the survey;
* We have a legitimate interest; and
* We have a legal obligation.

3.2.1 Contract

(a) Contact information.

* We only use contact information to respond to an inquiry on behalf of a
Customer if you, as a Respondent, contact us.

(b) Cookies.

* We use required cookies to ensure the operation of a Creator’s survey,
form, application, or other SurveyMonkey product. These cookies are used
to ensure that all aspects of the survey operate appropriately and
optimally. For more information please read our Cookies section below and
our Respondent Cookies Notice.
* Examples: We use page tags to allow the email sender (for a survey or form
for example) to measure the performance of email messaging and to learn
how to improve email deliverability and open rates. We also use cookies to
ensure a respondent can only take a survey once (where the Creator has set
this function) and to track completion rates of surveys.
* After completion of a survey, in most cases, you will be redirected to our
website and treated as a website visitor where other cookies may be used
so you should read our Website Visitor section if this is of interest to
you.

* We use device data both to troubleshoot problems with our service and to
make improvements to it.
* We use your device and browser data to provide our services to the
Creator. For example: your IP address is used to ensure that you do not
complete the same survey, form, application or questionnaire twice if the
creator has included settings to avoid this (ballot stuffing).

(d) Inferred geographic location.

* We also may infer your geographic location based on your IP address. This
allows Creators to filter responses by inferred geographic location. Note:
we do not collect precise (GPS) location.

(e) Event data.

* We use event data for many different business purposes including the
following:
* To create and improve services, features, content or make
recommendations;
* To track behavior at the aggregate/de-identified level to identify and
understand trends in the various interactions with our services; and
* To fix bugs and troubleshoot product functionality.

(f) Third parties and integration data.

* We will collect and use information from third parties and integration
partners to facilitate Creators in sending
surveys/forms/applications/questionnaires to you.

(g) Survey response data.

* SurveyMonkey may use first party machine learning or third party
artificial intelligence tools on data around the type of survey the
Creator has sent you, the question type, survey responses (at an
aggregated and de-identified/pseudonymized level only), and device and
event data associated with responses to fulfill our contract with
Creators and provide Creators with useful and relevant insights from the
data they have collected using our services. Specifically, we use machine
learning on survey data to help Creators by:
* identifying trends in their responses;
* ongoing training of models to optimize responses;
* making product recommendations and providing guidance on which products
and services work best in different scenarios (For an example of this
check out how SurveyMonkey Genius works here);
* Extracting and analyzing usage patterns, for example, we might identify
when respondents prefer multiple choice versus open text questions and
make predictive response suggestions when certain question types are
selected. We might also use this data to help improve analysis of
responses;
* undertaking personalization for survey Creators;
* improving user experience (for example, by collecting and using device
and browser information from Respondents to improve how our survey
service operates on those devices and in those browsers or by altering
questions to match the responses being provided by a Respondent); and
* identify insightful data trends (which do not disclose Personal Data)
and make recommendations to Creators based on those trends.
* A Creator has some controls over how we use responses and may have
opted-out of applying machine learning to responses where it is linked to
a specific product feature in some cases.

3.2.2 Legitimate Interests

(a) Usage information.

* We use information about how you use our services to improve our services
for you and all users and to make recommendations to our customers about
usage of our services.
* For example: We collect information about the types of questions you
answer. This data will be aggregated and/or de-identified where possible,
so we can examine patterns in terms of respondent preferences when
submitting responses. We collect and use all this data to help us improve
our product so that questions are easier to answer and to help improve the
completion rates on surveys/forms.
* We will also use information such as the type of survey, form,
questionnaire or application that you answered to personalize products we
show you on completion of a survey and to understand trends in our service
adoption. See more about Customizing Survey End Page here).

(b) Responses (in aggregated and/or de-identified form).

* To build new product features.

* We may infer your geographic location based on your IP address to produce
aggregated data around Respondent location trends. We will use this
information to compare and look at trends on how our service operates and
how you interact with surveys, on different browsers and devices. Note: we
do not collect precise (GPS) location.

(d) Email Address.

* Depending on your geographic location, we may share your email address in
hashed form with marketing vendors to present personalized advertisements
such as display, videos, and content on the web or connected devices. You
can opt out via this portal.

(e) Customer support information.

3.2.3 Legal Obligation

(a) To respond to legal requests, we may need to disclose information we hold
about you. If we receive a subpoena or other legal request, we may need to
inspect the data we hold to determine how to respond.

(b) We may also use usage data, event data, and aggregated or de-identified
survey questions and responses:

* To enforce our agreements where applicable;
* To investigate security issues;
* To prevent or address potentially unlawful activities; and
* To screen for and prevent undesirable or abusive activity . For example,
we have automated systems that screen content for phishing activities,
spam, and fraud under our Acceptable Uses Policy.

* 3.3 Visitor

We process Personal Data about you as a Visitor where:

* You have consented;
* We need to fulfill our contractual responsibility;
* We have a legitimate interest; and
* We have a legal obligation.

In some cases, as a former website visitor, we may not have any personal
information about you (for example if you have not interacted with our site
or have cleared your cookies).

3.3.1 Consent

When you have consented, we collect and use the following information about
you:

(a) Contact Information.

* We use contact information to respond to your inquiries or send you
information about our services, either where you have agreed to this at
the point of providing your information or where you operate in a business
which may be interested in our services and for as long as you do not
opt-out. opt-out of this marketing at any time.

(b) Cookies and similar technology.

* We or third party data and advertising platforms that we work with may use
or combine multiple technologies, such as non-required cookies, page tags,
mobile identifiers and IP addresses to infer users’ common identities
across different services and multiple devices such as tablets, browsers,
and mobile phones. We may do so to tailor ads to users, personalize
marketing, to enable us to determine the success of our advertising
campaigns and to improve upon them. We use this data to personalize online
marketing campaigns to be relevant to you and your interests in our
services. You can withdraw your consent at any time on our Cookie Banner.
* If you do not want SurveyMonkey to use this information to serve you
targeted ads about our services, you may indicate your preferences at
https://www.aboutads.info, https://preferences-mgr.truste.com/ or, if
you are located in the European Union, at
https://www.youronlinechoices.eu/. You may continue to receive ads over
the internet that are not based on information you provided to
SurveyMonkey.
* These third party data and advertising platforms may sometimes use data
that we provide to them in order to improve their technologies and their
ability to match common devices to users.

3.3.2 Contract

(a) Device and event data.

* We use device data to fix bugs and troubleshoot problems with our service
and to make improvements to it.

(b) Comments/Content.

* Any comments or content linked to you which you share if you are a guest
invited to collaborate on a survey.

3.3.3 Legitimate Interest

We also carry out the following processing for legitimate business interests
pursued by us. We have undertaken to ensure that we place clear limitations
on each of these uses so that your privacy is respected and only the
information necessary to achieve these legitimate aims is used.

(a) Third party profile information.

* Where permitted by law, we combine information about you from third party
sources with information we hold about you to create a user profile, which
will help us to make our sales and marketing efforts more relevant to you
and to personalize and improve our marketing/sales campaigns and website
experience

(b) Email address.

* Depending on your geographic location, we may share your email address in
hashed form with marketing vendors to present targeted and personalized
marketing and sales information online. You can opt out via this portal.

* We use information about how you have interacted with our websites to
improve our website services for you and all users. Some examples relevant
to you:
* Examples: We collect information about the webpages you have visited and
your activity on our sites at an aggregate level. We collect this
information so that we can track the most visited and most useful parts
of our website to identify what are our most popular services.

(d) Event data.

* We use event data for many different business purposes including the
following:
* To monitor abuse and troubleshoot;
* To track your preferences and create new services, features, content or
make recommendations personalized for you;
* To track behavior at the aggregate/de-identified level to identify and
understand trends in the various interactions with our services; and
* To fix bugs and troubleshoot product functionality.

(e) Customer Support information.

(f) Referral information.

* We use referral information to track the success of our integrations and
referral processes. For example, if you clicked on an advertisement for
one of our brands, presented by one of our partners on the web, which
brought you to one of our websites, we will record this information to
help us track the success of advertising campaigns.

3.3.4 Legal obligation.

(b) We may also use event data:

* To enforce our agreements where applicable;
* To prevent potentially illegal activities; and
* To screen for and prevent undesirable or abusive activity. For example, we
have automated systems that screen content for phishing activities, spam,
and fraud under our Acceptable Uses Policy.

4. HOW WE SHARE OR DISCLOSE PERSONAL DATA

4.1 Information you share

Many of our services let you share information with others. Remember that when
you share information publicly, it can be indexable by search engines. Our
services provide you with different options on sharing and deleting your content
but we cannot delete content from search engines so you need to be careful about
information you make public.

4.2 Information we share

We do not share your information or data with third parties outside SurveyMonkey
except in the following limited circumstances:

(a) If you are a Creator that is part of a SurveyMonkey Enterprise or team plan,
your account information and data will be shared with the primary
administrator(s) and your survey data may also be visible to other members in
your team with whom you share your surveys or with whom you collaborate. Your
administrator(s) will be able to view your account data, change your passwords,
suspend, transfer or terminate your account or restrict your settings. Please
refer to your organization’s internal policies if you have questions about this.

(b) If you are the primary administrator of a SurveyMonkey team plan, the team
name and the domain of the email address on your account may be shared with an
individual who has been invited to preview a survey created by one of the
members of your team in order to facilitate their request to join the team. You
can learn more about how to adjust Team Discovery settings here.

(c) If you are part of a SurveyMonkey Enterprise or team plan, your plan’s
administrator(s) can transfer your survey questions and responses to, or share
them with, other members in your team, including your plan’s administrator(s)
themselves. Your plan’s administrator(s) can also delete your survey questions
and responses. Your plan’s administrator(s) may also have the ability to make
changes to any aspects of your survey questions and analysis. Please refer to
your organization’s internal policies if you have questions about this.

(d) If your organization has purchased a SurveyMonkey Enterprise plan and you
are using an email address on a domain owned by your employer or organization
linked to your individual account, you may be asked to migrate to the
SurveyMonkey Enterprise Account and your email address, name and account data
will subsequently be visible to the primary administrator(s) for that account
once you have been migrated. You may be notified in advance of this migration
and given an opportunity to change the email address linked to your account if
you are not using your account for business purposes.

(e) To help us provide certain aspects of our services we use our affiliates and
trusted key partners – in particular, we engage third parties to:

* facilitate our collectors for sending surveys by email or text to
Respondents. For email delivery, we use SparkPost and for text/SMS services
we use Twilio. We share the relevant contact information for respondents
(email address or phone number as applicable) with these third parties.
* facilitate Creators in making payments.
* to facilitate the delivery of certain features, for example if you use the
“Create a survey using AI” we will send your survey prompts to our AI vendor.
We recommend that you do not include Personal Data in these prompts but if
you do they will be shared with the AI vendor.
* to detect fraud (to include, for example, performing identify checks or
verify malicious IPs).
* deliver and help us track our marketing and advertising content.
* help us track website conversion success metrics.
* manage our sales and customer support services to you, including for
resolving any disputes.
* We enter into confidentiality and data processing terms with partners to
ensure they comply with high levels of confidentiality and best practices in
privacy and security standards and we regularly review these standards and
practices. You can find more information in our Subprocessor Statement.

(f) On your instructions, we share your information or data if you choose to use
an integration in conjunction with SurveyMonkey services, to the extent
necessary to facilitate that use. See further information here on our API
partners.

(g) We also may have to share information or data for the following purposes:

* To meet any applicable law, regulation, legal process or enforceable
governmental request;
* To enforce applicable policies, including investigation of potential
violations;
* To detect, prevent, or otherwise address fraud, security or technical issues;
* To protect against harm to the rights, property or safety of our users, the
public or to SurveyMonkey and/or as required or permitted by law; and
* To facilitate a sale, merger or change in control of all or any part of our
company or business or in preparation for any of these events.

5. DATA RETENTION

If you are a Creator, we generally do not delete the data in your account as
long as your account is active – you are responsible for and control the time
periods for which you retain this data. You can read about this here for account
use. Here are some exceptions:

* If you are a SurveyMonkey Basic (free) user on our platforms and you have not
engaged with the service actively for some time, we reserve the right to
delete your account and data in accordance with our data retention policy.

* If you have exceeded your response limit as a SurveyMonkey Basic (free)
account holder, we will delete the overages if you do not upgrade within a
fixed timeframe.

We also encourage Creators to actively review their data retention practices in
their account and take care to retain data only as long as is strictly
necessary.

We also describe the expiry periods for cookies on our websites in our Cookies
Notice.

6. PERSONALIZED MARKETING AND COOKIES

We and our partners use cookies and similar technologies on our websites. For
more information see our Cookies Notice. For information about cookies used in
our surveys please see Cookies used on Survey Pages. If you are a customer of
SurveyMonkey and separately use cookies or similar technologies in conjunction
with any of our products and services, then you yourself will be responsible for
complying with any laws related to the use of those technologies and this
Privacy Notice is not applicable to that use by you.

You can also choose to remove or disable cookies via your browser settings and,
depending on your geographic location you can withdraw consent to non-essential
cookies using the in-product cookie preferences tool.

You can opt-out from direct marketing in your account and we provide opt-out
options in all direct marketing emails. Finally, if you do not wish to see
personalized marketing content on the web related to our service you can clear
the cookies in your browser settings. See our Help Center article on how to do
this here.

Depending on your geographic location, we may share your email address in hashed
form with marketing vendors to present targeted and personalized marketing and
sales information online. You can opt out via this portal.

7. SECURITY

We have a security statement related to our self-serve businesses (SurveyMonkey
and Wufoo) available to view here. For information about security related to our
other business lines you can speak to a sales representative by completing the
form here.

8. SAFETY OF MINORS

Our services (including creating and responding to surveys) are not intended for
and may not be used by minors. “Minors” are individuals under the age of 16 (or
under a higher age as provided in certain countries or territories).
SurveyMonkey does not knowingly collect Personal Data from Minors or allow them
to register. If it comes to our attention that we have collected Personal Data
from a Minor, we may delete this information without notice. If you have reason
to believe that this has occurred, please contact customer support.

9. DATA TRANSFERS

Your information and data may be processed in and transferred or disclosed in
the United States and countries in which our affiliates are located and in which
our service providers are located or have servers. You can view a list of these
locations in our EU Data Transfer Statement. You can also read about data that
is stored in our other data centers here in our International Data Center
Overview. We ensure that the recipient of your Personal Data offers an adequate
level of protection, for instance by entering into the appropriate back-to-back
agreements with standard contractual clauses or other transfer mechanisms as
approved by the European Commission or relevant data protection authority.

We have also provided a help article which answers some additional questions
about data transfers to the US.

9.1 EU-U.S. Data Privacy Framework (DPF), the UK Extension to the EU-U.S. DPF,
and the Swiss-U.S. DPF Principles.

SurveyMonkey Inc. has self-certified its compliance under the EU-U.S. Data
Privacy Framework, the UK Extension and the Swiss-U.S. DPF Principles.
SurveyMonkey is committed to subjecting all personal information received from
the European Union (EU) member countries, the United Kingdom, and Switzerland to
the Framework’s applicable Principles. To learn more about the DPF, see
https://www.dataprivacyframework.gov/s.

SurveyMonkey also complies with the onward transfer liability provisions of the
DPF.

When SurveyMonkey receives personal information under the DPF and then transfers
it to a third-party service provider acting as agent on SurveyMonkey's behalf,
SurveyMonkey has certain liability under the DPF if both (i) the agent processes
the information in a manner inconsistent with the DPF and (ii) SurveyMonkey is
responsible for the event giving rise to the damage. In certain situations,
SurveyMonkey may be required to disclose Personal Data in response to lawful
requests by public authorities, including to meet national security or law
enforcement requirements.

With respect to Personal Data received or transferred pursuant to the DPF,
SurveyMonkey is subject to the investigatory and enforcement powers of the U.S.
Federal Trade Commission. Please contact SurveyMonkey as described in Section 11
below if you have any concerns or complaints of any nature. If you have an
unresolved privacy or data use concern that we have not addressed
satisfactorily, please contact our U.S.-based third party dispute resolution
provider, (free of charge) at https://www.jamsadr.com/dpf-dispute-resolution.

Under certain conditions, more fully described on the DPF website
https://www.dataprivacyframework.gov/s/article/How-to-Submit-a-Complaint-Relating-to-a-Participating-Organization-s-Compliance-with-the-DPF-Principles-dpf,
you may invoke binding arbitration when other dispute resolution procedures have
been exhausted.

10. WHO IS MY DATA CONTROLLER?

If you have provided survey responses, filled out a form, submitted an
application, or provided website feedback to a Creator using SurveyMonkey
services, that Creator is the controller of your data, and SurveyMonkey is the
processor of that data.

For SurveyMonkey Enterprise account holders, your organization’s primary
administrator controls some basic account level information which you input when
setting up your account like name, email address, and profile photo.

If you have provided survey responses, filled out a form, submitted an
application, or provided website feedback directly to SurveyMonkey, then
SurveyMonkey is the controller and our use of that data is described by this
Notice and in our SurveyMonkey Research Privacy Notice.

If you are a Creator and have received more responses than your plan allows
(“overage data”), SurveyMonkey is the controller over the overage data until you
change your plan type, or the overage data is deleted in accordance with section
12.4 of our Terms of Use or per the terms of your negotiated contract.

SurveyMonkey is a controller for the account-level data provided by its Creators
and panelists from Contribute and Rewards. More information can be found in
section 13.6 of this Privacy Notice.

11. YOUR RIGHTS

You may wish to exercise a right to obtain information about yourself or to
correct, update or delete that information. For more information about these
rights you can read about it here. Some of these rights may be subject to some
exceptions or limitations in local law. Please note your rights and choices vary
depending upon your location. We will take reasonable steps to verify your
identity and we will respond to your request to exercise these rights within a
reasonable time (and in all cases within 30 days of receiving a request) subject
to the below for specific categories of person.

11.1 Apply Applicants

For SurveyMonkey Apply users please see information on how to exercise your
rights here.

* 11. 2 Creator

Where you hold an account with any SurveyMonkey service, you are entitled to
a copy of all Personal Data which we hold in relation to you. You also may be
entitled to request that we restrict how we use your data or object to some
aspect of our treatment of your data. You can access a lot of your data in
your own account when you log in. If you want to exercise your rights, please
contact us here.

Depending on your plan type, SurveyMonkey also enables you to export your own
response data from our system in a variety of formats so that you can back it
up or use it with other applications. Alternatively, for assistance in
exporting or deleting responses, you can contact us.

* 11.3 Respondent

Where you have responded to a survey, form, questionnaire or application sent
to you by a Creator using a SurveyMonkey service, you will need to reach out
directly to that individual or organization to discuss managing, deleting,
accessing, restricting access to or otherwise withdrawing consent for use of
the information which you provided to them in your responses. SurveyMonkey
does not control your response data and, accordingly, is not in a position to
directly handle these requests in relation to that data. If you are having
difficulties finding this Creator or if you have any other questions after
reading this Privacy Notice, you can contact us through our support team and
we will try our best to help you.

* 11.4 Panelist

If you have created a Rewards or Contribute account with us, you can request
a copy of your Personal Data, delete your Personal Data, or correct it.

* 11.5 Visitor

Where you have visited our website and you want to exercise any of the above
rights please contact our support team here. Alternatively, if your request
is for the right to be forgotten as it relates only to our use of cookies you
can achieve this by clearing the cookies in your browser settings. See our
Help Center article describing how to do this here.

* 11.6 Authorized Agent

If you are a third party organization acting on behalf of a data subject (or
class of data subjects) to exercise data subject rights, we do work with you.
In this case:

* We ask you to follow our process outlined in this Privacy Notice for
security reasons so that we can independently verify the Creator (if it is
a Creator) making any requests to exercise their rights.
* Where applicable, we directly interact with a Creator’s registered email
address, because we authenticate users with username and unique password
and not with other identifying information (e.g., photo ID or similar).

Please do not share other forms of personal identification for data subjects
with us when submitting requests.

11.7 Other rights and choices

* For rights and choices specific to US consumers, please refer to our Region
Specific Privacy Notice. Please note we will take reasonable steps to verify
your identity and the authenticity of your request as described in that
Notice.

11.8 Contact

Except as explicitly provided herein, please use the following contact
information for privacy inquiries

SurveyMonkey Inc.
910 Park Pl, Suite 300
San Mateo, California 94403
United States
Or contact us here.

SurveyMonkey Europe UC
Ella House, Suite 40.4
40 Merrion Square East
Dublin 2
D02 NP96
Ireland
Or contact us here.

Data Protection Officer: SurveyMonkey's Data Protection Officer is registered
with the Irish Data Protection Commission. Contact our DPO at
dpo@surveymonkey.com.
Note that our contact form is the best way to make a rights request with us.

11.9 Complaints

If you are a resident in the European Union and you are dissatisfied with how we
have managed a complaint you have submitted to us, you are entitled to contact
your local data protection supervisory authority. As SurveyMonkey Europe UC
operates its business in Ireland, it operates under the remit of the Irish
Office of the Data Protection Commissioner (see: IDPC Website).

12. CHANGES TO OUR PRIVACY NOTICE

We can make changes to the Privacy Basics and this Privacy Notice from time to
time. We will identify the changes we have made on this page. In circumstances
where a change will materially change the way in which we collect or use your
personal information or data, we will send a notice of this change to all of our
account holders.

13. INFORMATION SPECIFIC TO OTHER SERVICES

ALTHOUGH THIS NOTICE APPLIES TO ALL OUR SERVICES, IF YOU ARE USING THE BELOW
SERVICES PLEASE CLICK ON THE RELEVANT LINK TO BRING YOU DIRECTLY TO SERVICE
SPECIFIC INFORMATION:

13.1 TechValidate

Our main Privacy Notice applies to our TechValidate users except where the
Privacy Notice specifies a section that is only applicable to our survey tool.

13.1.1 TechFacts

TechFacts are published on an anonymous basis – that is, no Respondent Personal
Information is displayed in a TechFact unless your Respondents authorize the use
of their name and company affiliation. You are able to see the individual
respondent’s identity in your account and, if you give a SurveyMonkey employee
permission to view that response, then SurveyMonkey will also see this. However,
we never publish or disseminate this information (unless you explicitly ask us
to do so).

We assign a unique identification number to each TechFact. The ID will appear on
each copy of the TechFact. Our site is designed so that visitors may look up and
view TechFacts without the collection of any personal information (except for
such visitor's internet protocol (IP) address).

13.2 SurveyMonkey Apply

SurveyMonkey Apply is an online application system that helps organizations
collect applications, manage subscriptions and facilitate reviews. Our main
Privacy Notice applies to apply.surveymonkey.com (“SurveyMonkey Apply”) except
where the Privacy Notice specifies a section that is applicable only to our
survey tool. Responses and Respondents in this section are intended as reference
to applicants and their applications for the purposes of use of SurveyMonkey
Apply.
When an applicant submits an application through SurveyMonkey Apply, their login
information can be used for multiple applications across the SurveyMonkey Apply
site.
If you have any questions about your personal information in the context of our
SurveyMonkey Apply service, you can contact us here.

13.3 Wufoo

Our main Privacy Notice applies to our Wufoo users except where the Privacy
Notice specifies a section that is only applicable to our survey tool.

13.3.1 Your control over your form data

We store your form data (form content and responses) for you. You have the
following controls over your form data:

* Download/backup your form data. We provide you with the ability to export,
share and publish your form data in a variety of formats. This allows you to
create your own backups or work with your data offline. See here for data
exporting instructions.
* Delete your form data. You can delete your form data (including parts of
forms, entire forms, and responses to forms) through your account's user
interface. See here for how to delete form entries.
* Cancel your Wufoo account. You can cancel your Wufoo account at any time
through your account management page. Any cancellation of your Wufoo account
will result in the deletion of your account and all form data stored in it.
This data cannot be recovered once your account is cancelled. Please be aware
that we may for a time retain residual information in our backup and/or
archival copies of our database for up to 90 days.

We would like to emphasize that we will not use your form data to compete with
you, market to your clients, or contact them for any other means of profit. We
will also not sell your form data to anyone.

13.4 GetFeedback Digital (formerly Usabilla)

Our main Privacy Notice applies to our GetFeedback Digital users, except where
the Privacy Notice specifies a section that is only applicable to our survey
tool, or information in this section distinguishes our treatment of data and
information in the case of GetFeedback Digital’s service, in which case this
Section takes precedence.

* Information about GetFeedback Digital APIs is provided here.
* Information about GetFeedback Digital partners is provided here.
* We do not delete customer data unless the customer has instructed us to do
so. You can delete your data at any time. You can also set a data retention
period between 1-36 months after which data is automatically deleted.
* Sentiment Analysis and other additional machine learning features are
auto-implemented for all customer accounts and cannot be switched off. If you
do not wish to collect sentiment on your response data you should avoid use
of open text response questions.
* To adjust your preferences and settings around data and information you must
be logged into your account and/or can contact GetFeedback Digital’s team at
privacy@getfeedback.com for assistance or you can read about this more here.
* To exercise your data rights (as described in our main Privacy NoticeSection
14 above) you can use our contact form (please specify that this is a
GetFeedback Digital request) or you can contact GetFeedback Digital’s team at
privacy@getfeedback.com.

13.5 GetFeedback Direct

Our main Privacy Notice applies to our GetFeedback Direct users, except where
the Privacy Notice specifies a section that is only applicable to our survey
tool, or information in this section distinguishes our treatment of data and
information in the case of GetFeedback Direct's service, in which case this
section takes precedence. If you are part of any of our early adopter programs
our main Privacy Notice will apply to you.

13.5.1 Sentiment Analysis

Sentiment Analysis and other additional machine learning features are
auto-implemented for all customer accounts and cannot be switched off. If you do
not wish to collect sentiment on your response data you should avoid use of open
text response questions.

13.5.2 Salesforce
GetFeedback Direct is a Salesforce ISVforce partner. If you have created a
GetFeedback Direct account, the registration information you provide will be
disclosed to Salesforce.com, Inc. and will be used by Salesforce.com, Inc.
pursuant to its privacy policy (see Salesforce Privacy Policy). More information
about how to automate emails in GetFeedback Direct using Salesforce is available
here. Information about displaying a Post Chat Survey in Salesforce Chat can be
found here.

13.5.3 Suppression Lists

You can manage your suppression lists and map these to Salesforce so as to
ensure you comply with unsubscribe requests from your Respondents by following
the steps outlined here. For clarity, we are not responsible for how you manage
your suppression lists.

13.5.4 Contact Us

To exercise your rights (as described in Section 11 of the Privacy Notice),
please contact the GetFeedback Direct support team at help@getfeedback.com.

13.6 Audience

If you are a panelist using our Rewards or Contribute apps, please read the
following notices as they apply to your use of those Services:

* SurveyMonkey Contribute Privacy Notice
* SurveyMonkey Rewards Privacy Notice

If you are a panelist responding to a SurveyMonkey survey through a third party,
please read the following notice as it applies to your use of those Services:

* Third Party Panel Privacy Notice

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Product

Overview
Surveys
Online Forms
Market Research
Integrations
SurveyMonkey Genius
Enterprise
Pricing

Popular Templates

Customer Satisfaction
Employee Engagement
Event Feedback
Product Testing
Net Promoter Score (NPS)
Course Evaluation
All Templates

Resources

Customers
Blog
Resource center
Support
Contact sales

Learn

How to create surveys
NPS calculator
Margin of error calculator
Sample size calculator
AB test significance calculator
Likert scale
Online quizzes
Free survey templates
Survey best practices
SurveyMonkey vs. Google Forms

About

Leadership Team
Newsroom
Vision and Mission
SurveyMonkey Together
Diversity, Equity & Inclusion
Careers Hiring
Locations
Imprint
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