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PRIVACY POLICY




PRIVACY POLICY


This Privacy Policy (together with our Terms of Use and any other documents
referred to in it) sets out the basis on which all personal data that Hays
Specialist Recruitment (Canada) Inc. and its affiliated entities and their
respective representatives (collectively "Hays") collects from you, or that you
provide to us via the Hays.ca website and any other Hays group websites, will be
processed by us. Please read the following carefully to understand our views and
practices regarding your personal data and how we will treat it.





WHAT IF I DO NOT AGREE WITH THIS PRIVACY POLICY?

If you do not agree to our processing of your data in the manner outlined in
this Privacy Policy, please do not submit any personal data to us.

Ten Privacy Principles
Hays is committed to maintaining the accuracy, confidentiality, and security of
your personal data. As part of this commitment, we have established our Ten
Privacy Principles to govern our activities as they relate to the use of your
personal data. We invite you to review our principles, which have been built
upon the values set by Canada's federal Personal Information Protection and
Electronic Documents Act ("PIPEDA") and its provincial counterparts.

Principle One - Accountability
Principle Two - Identifying Purposes
Principle Three - Consent
Principle Four - Limiting Collection
Principle Five - Limiting Use, Disclosure and Retention
Principle Six - Accuracy
Principle Seven - Safeguarding Information
Principle Eight - Openness
Principle Nine - Access
Principle Ten - Handling Complaints and Suggestions

Principle One — Accountability
Hays is responsible for personal data under its control. In fulfilling this
mandate, we have designated an individual or individuals who is/are accountable
for compliance with our Ten Privacy Principles.

Principle Two — Identifying Purpose
The purposes for which personal data is collected, used and disclosed are to be
identified before or at the time we collect personal data. Hays complies with
this principle by, among other steps, making this Privacy Policy available to
individuals.

Principle Three — Consent
Your knowledge and consent are required for the collection, use or disclosure of
your personal data, except where inappropriate or permitted by law. Depending on
the sensitivity of the information, this consent can be implied or expressed;
however, wherever commercially feasible Hays shall attempt to obtain express
consent. Consent to our use of personal data can be withdrawn at any time by
following the directions at the end of this Privacy Policy.

Principle Four — Limited Collection
Personal data collected must be limited to those details reasonably necessary
for the purposes identified and must be collected by fair and lawful means.
Accordingly, Hays neither collects information which pertains to your health,
race or ethnic origin, nor do we use Canadian Social Insurance Numbers (or a
foreign equivalent) as a way of identifying or organizing the information we
hold and will not record it even if you submit it.

Principle Five — Limiting Use, Disclosure and Retention
Personal data may only be used or disclosed for the purpose for which it was
collected unless you have otherwise consented, or when it is required or
permitted by law. Your personal data is only to be retained for the period of
time required to fulfill the purpose for which it was collected (taking into
account our statutory and contractual obligations to retain information).

Principle Six — Accuracy
Personal data shall be maintained in as accurate, complete and up-to-date form
as is necessary to fulfill the purpose for which it is to be used. If any of
your information changes please inform us by contacting us as described in this
Privacy Policy so that we can make any necessary changes.

Principle Seven — Safeguarding Information
Personal data must be protected by security safeguards that are appropriate to
the sensitivity level of the information. For example, documents containing
personal data are kept in cabinets within the applicable office that are kept
locked after business hours to avoid/prevent unauthorized access. All Hays
computer systems are password protected for this same reason.

Principle Eight — Openness
We are required to make specific easily understandable information available to
you concerning the policies and practices that apply to the management of your
personal data. Making available this Privacy Policy, via our website, is a key
method of making such information available.

Principle Nine —Access
Upon request, you shall be informed of the existence, use and disclosure of your
personal data, and shall be given access to it. You may verify the accuracy and
completeness of your personal data, and may request that it be amended, if
appropriate. Contact us as described at the end of this Privacy Policy. Summary
information is available on request and we will attempt to respond to the
request within 30 days of receipt. More detailed requests which require archive
or other retrieval costs may be subject to our normal professional and
disbursement fees and may take longer to respond to.

Principle Ten — Handling Complaints and Suggestions
You may direct any questions or enquiries with respect to the privacy principles
outlined above or about our practices by contacting the designated person(s)
accountable for privacy.
 


WHAT INFORMATION WILL WE COLLECT AND WHY? HOW WILL WE USE IT?

We will collect data about you, both personal data (such as your name and
contact details) and also sensitive personal data (such as information in your
CV). The personal data and sensitive personal data will be stored, processed,
used and disclosed by us in the following ways:

 * to provide our recruitment services to you and to facilitate the recruitment
   process;
 * to assess data about you against vacancies which we judge may be suitable for
   you;
 * to send your information to clients in order to apply for jobs or to assess
   your eligibility for jobs;
 * to enable you to submit your CV, apply online for jobs or to subscribe to
   alerts about jobs we think may be of interest to you;
 * to allow you to participate in specialist online training services;
 * to allow you to participate in interactive features of our service when you
   choose to do so;
 * to market our full range of recruitment services to you (permanent,
   temporary, contract, outplacement and recruitment process outsourcing
   services);
 * to enable us to develop and market other products and services and where you
   have consented to being contacted for such purposes;
 * to improve our customer service and to make our services more valuable to you
   (including tailoring our website and our group companies websites when you
   log on to enrich your personal online experience);
 * to send you details of reports, promotions, offers, networking and client
   events and general information about the industry sectors which we think
   might be of interest to you where you have consented to being contacted for
   such purposes;
 * to answer your questions and enquiries;
 * to third parties where we have retained them to provide services that you or
   our client have requested, such references, qualifications and criminal
   reference checking services, verification of the details you have provided
   from third party source, psychometric evaluation or skill test;
 * to third parties who perform functions on our behalf and who also provide
   services to us, such as professional advisors, IT consultants carrying out
   testing and development work on our business systems, research and mailing
   houses and outsourcing partners;
 * to regulatory or law enforcement agencies if we believe in good faith that we
   are required by law to disclose it in connection with the detection of crime,
   the collection of taxes or duties, in order to comply with any applicable law
   or order of a court of competent jurisdiction, or in connection with legal
   proceedings;
 * to use your information on an anonymised basis to monitor compliance with our
   equal opportunities policy; and
 * to carry out our obligations arising from any contracts entered into between
   you and us.
    

If you do not want us to use your personal data in this way, or to pass your
details on to third parties for marketing purposes, please tick the relevant box
situated on the form on which we collect your data. Where there is no such box
we will use your personal data as stated in this Privacy Policy.

From time to time we may seek your consent to process, use or disclose your
personal data for any other purpose not listed above.

We may also pass your personal data to, or allows access to such information to
the Hays group of companies, whose locations can be found at www.hays.com in
order that they may use your personal data in the same way as we process, use
and disclose your information as described above.

We reserve the right to transfer your personal data to a third party in the
event of a sale, merger, liquidation, receivership or transfer of all or
substantially all of the assets of our company provided that the third party
agrees to adhere to the terms of this Privacy Policy and provided that the third
party only uses your personal data for the purposes that you provided it to us.
You will be notified in the event of any such transfer and you will be afforded
an opportunity to opt-out.
 


WHERE WILL MY INFORMATION BE HELD? WHERE WILL IT BE ACCESSIBLE FROM?

The personal data that you provide to us (including sensitive personal data) may
be accessible by other Hays group companies, clients, and the third parties
specified above. Some of these Hays companies, clients and third parties are
located outside of Canada. Accordingly, your personal data may be sent to or be
capable of being accessed from outside Canada. When we transfer your personal
data outside Canada we will take steps with the aim of ensuring that your
privacy rights continue to be protected as outlined in this Privacy Policy;
however, your personal data may be subject to government access by lawful
authorities in any such recipient foreign jurisdiction(s).


HOW IS PERSONAL DATA SAFEGUARDED?

We implement commercially reasonable industry standard policies, procedures,
technologies and security standards to ensure that your personal data is
protected against unauthorized access, and inappropriate disclosure, alteration
or misuse. All safety and security measures which are implemented are designed
to be appropriate to the sensitivity level of the stored personal data.
Among the steps taken to protect your information are:

 * premises security;
 * restricted file access to personal data to only those with a need to know;
 * deploying technological safeguards like security software and firewalls to
   prevent hacking or unauthorized computer access;
 * internal password and security policies; and
 * screening and training of personnel.

Hays cannot, however, guarantee that loss, misuse or unauthorized use of your
personal data will never occur (for example, someone could conceivably overcome
our security measures). If you receive any electronic communication which
purports to be from Hays that you have any questions or concerns about, please
contact us. Spam, improper use, and pirating of domain names and email addresses
is a growing problem, so we appreciate hearing about incidents in order that we
may investigate them and provide you with the best service.


CAN ACCESS TO PERSONAL DATA BE DENIED?

Rights to access to your personal data are not absolute. We may deny access to
you when:

denial of access is required or authorized by law;

information relates to existing or anticipated legal proceedings against you;

the information was generated as a result of a formal dispute resolution process
including a court case;

when granting you access would have an unreasonable impact on other people's
privacy, security or proprietary information;

to protect our rights and property; or

where the request is frivolous or vexatious or generates costs which are
prohibitively expensive.

If we deny a request for access to, or refuse a request to correct your personal
data, we shall do so in writing and explain why.
 


HOW TO ASK A QUESTION OR FILE A COMPLAINT.

Hays has a Privacy Officer who may be contacted to answer any comments or
questions about this Privacy Policy. Please forward your communication to:

E-mail: Tricia.Cameron@hays.com
Telephone: 818-660-1904
Address:  4350 W Cypress St Suite 1000, Tampa, FL 33607, United States
Attention: Privacy Officer

Sending Us Information Over The Internet.

Your personal data is held on servers hosted by us or our internet services
provider(s). The transmission of information via the internet is not completely
secure. Although we will do our best to protect your personal data, we cannot
guarantee the security of your data transmitted to our site; any transmission is
at your own risk.

With respect to Canada's Anti-Spam Legislation (commonly referred to as CASL),
you hereby expressly consent to receiving, during and after our business
relationship, electronic messages from Hays, including via emails and through
social media, providing information to you including newsletters, updates,
alerts, other publications, news and communications, other information of
interest to you and/or information on our services. You can withdraw this
consent or modify your preferences as to the types of electronic messages which
you wish to receive from us, at any time, simply by notifying us or by using the
unsubscribe mechanism on any of our electronic messages.


HOW WE COLLECT AND AGGREGATE INFORMATION ABOUT VISITORS TO OUR WEBSITES

We also collect information about the way jobseekers and visitors use this
website in order to improve our services. We do not use information gained in
this manner in a way that any individual can be identified, and will use it to
understand our users better, and to determine aggregate trends, most popular
pages, etc., for all the website’s users. We may share this kind of aggregate
data with selected third parties to assist with these purposes where you have
consented to this. We may also undertake marketing profiling to help us identify
services or jobs which may be of interest to you.


COOKIES

A cookie is a small data file which is sent from a web server to a web browser
when that browser visits the server’s site.
We obtain information about your general internet usage by using a cookie file
which is stored in the hard drive of your computer. Cookies help us to improve
our site and to deliver a better and more personalised service.

They enable us to:

 * remember your login;
 * recognise you when you return to our site;
 * track web traffic on an aggregate basis (i.e. no individuals are identified);
 * track campaigns; and
 * keep session information such as your last search.

You may refuse to accept cookies by activating the setting on your browser which
allows you to refuse the setting of cookies. Most browsers allow you to turn off
cookies. However, switching off cookies will likely restrict your use of our
website.


HOTJAR

This website uses services provided by Hotjar Ltd. Hotjar provides services
including Heatmaps, Visitor recordings, Funnels and Form Analysis, Feedback
Polls, Surveys and Recruiters. The information generated by the tracking code
and cookie about your use of the website will be transmitted to and stored by
Hotjar on servers in Ireland. Through the Hotjar tracking code the information
collected includes:

- Device-specific data

The following information may be collected through your device and browser:

 * your device's IP address (collected and stored in an anonymized format);
 * your email address including first name and surname;
 * device screen size;
 * device type (unique device identifiers) and browser information;
 * geographic location (country only);
 * preferred language used to display the webpage.

Log data

Our servers automatically record information which is created upon using Hotjar.
Data includes:

 * referring domain;
 * pages visited;
 * geographic location (country only);
 * preferred language used to display the webpage;
 * date and time when website pages were accessed;

Hotjar will use this information for the purpose of evaluating your use of the
website, compiling reports on website activity for website operators and
providing other services relating to website activity and internet usage. Hotjar
uses a variety of services hosted by third parties, such as Google Analytics and
Optimizely. These services may collect information sent by your browser as part
of a web page request, such as cookies or your IP request. For information on
how Google Analytics and Optimizely collect and use your information, please
refer to their privacy policies. By continuing to use this website, you consent
to the processing of the above data by Hotjar and by the third parties used by
Hotjar in accordance with their respective privacy policies. The cookies used by
Hotjar have differing durations; some are 365 days, some persist for the session
only.

To opt out please go to the following link:

https://www.hotjar.com/opt-out


ACCESS TO CREDIT CARD INFORMATION

We restrict access to credit card information, and credit card numbers are not
provided to merchants. In the event of a customer complaint or chargeback,
transaction information will be provided to the merchant, bank or card issuer.



LINKS TO OTHER WEBSITES

Please note that clicking on links and banner advertisements and RSS feeds may
result in your transfer to another website, where data privacy practices may be
different to this Privacy Policy. It is your responsibility to check other
website privacy policies to ensure that you are happy for your personal data to
be used in accordance with those third parties privacy policies. We accept no
responsibility for and have no control over third party websites, links, adverts
or RSS feeds or information that is submitted or collected by third parties.


CHANGES TO OUR PRIVACY POLICY

Any changes to this Privacy Policy will be posted on this website so you are
always aware of what information we collect, how we use it, and under what
circumstances, if any, we disclose it. If at any time we decide to use personal
data in a manner significantly different from that stated in this Privacy
Policy, or otherwise disclosed to you at the time it was collected, we will
notify you by email, and you will have a choice as to whether or not we use your
information in the new manner.

This Privacy Policy was last updated on April 1st, 2019.


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Note: This profile prompts automatically to screen-readers.
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This profile enables motor-impaired persons to operate the website using the
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as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics)
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Accessibility StatementCompliance status

We firmly believe that the internet should be available and accessible to anyone
and are committed to providing a website that is accessible to the broadest
possible audience, regardless of ability.

To fulfill this, we aim to adhere as strictly as possible to the World Wide Web
Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA
level. These guidelines explain how to make web content accessible to people
with a wide array of disabilities. Complying with those guidelines helps us
ensure that the website is accessible to blind people, people with motor
impairments, visual impairment, cognitive disabilities, and more.

This website utilizes various technologies that are meant to make it as
accessible as possible at all times. We utilize an accessibility interface that
allows persons with specific disabilities to adjust the website’s UI (user
interface) and design it to their personal needs.

Additionally, the website utilizes an AI-based application that runs in the
background and optimizes its accessibility level constantly. This application
remediates the website’s HTML, adapts its functionality and behavior for
screen-readers used by blind users, and for keyboard functions used by
individuals with motor impairments.

If you wish to contact the website’s owner please use the website's form

Screen-reader and keyboard navigation

Our website implements the ARIA attributes (Accessible Rich Internet
Applications) technique, alongside various behavioral changes, to ensure blind
users visiting with screen-readers can read, comprehend, and enjoy the website’s
functions. As soon as a user with a screen-reader enters your site, they
immediately receive a prompt to enter the Screen-Reader Profile so they can
browse and operate your site effectively. Here’s how our website covers some of
the most important screen-reader requirements:

 1. Screen-reader optimization: we run a process that learns the website’s
    components from top to bottom, to ensure ongoing compliance even when
    updating the website. In this process, we provide screen-readers with
    meaningful data using the ARIA set of attributes. For example, we provide
    accurate form labels; descriptions for actionable icons (social media icons,
    search icons, cart icons, etc.); validation guidance for form inputs;
    element roles such as buttons, menus, modal dialogues (popups), and others. 
    
    Additionally, the background process scans all of the website’s images. It
    provides an accurate and meaningful image-object-recognition-based
    description as an ALT (alternate text) tag for images that are not
    described. It will also extract texts embedded within the image using an OCR
    (optical character recognition) technology. To turn on screen-reader
    adjustments at any time, users need only to press the Alt+1 keyboard
    combination. Screen-reader users also get automatic announcements to turn
    the Screen-reader mode on as soon as they enter the website.
    
    These adjustments are compatible with popular screen readers such as JAWS,
    NVDA, VoiceOver, and TalkBack.
    
    
 2. Keyboard navigation optimization: The background process also adjusts the
    website’s HTML and adds various behaviors using JavaScript code to make the
    website operable by the keyboard. This includes the ability to navigate the
    website using the Tab and Shift+Tab keys, operate dropdowns with the arrow
    keys, close them with Esc, trigger buttons and links using the Enter key,
    navigate between radio and checkbox elements using the arrow keys, and fill
    them in with the Spacebar or Enter key.
    
    Additionally, keyboard users will find content-skip menus available at any
    time by clicking Alt+2, or as the first element of the site while navigating
    with the keyboard. The background process also handles triggered popups by
    moving the keyboard focus towards them as soon as they appear, not allowing
    the focus to drift outside.
    
    Users can also use shortcuts such as “M” (menus), “H” (headings), “F”
    (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.

Disability profiles supported on our website
 * Epilepsy Safe Profile: this profile enables people with epilepsy to safely
   use the website by eliminating the risk of seizures resulting from flashing
   or blinking animations and risky color combinations.
 * Vision Impaired Profile: this profile adjusts the website so that it is
   accessible to the majority of visual impairments such as Degrading Eyesight,
   Tunnel Vision, Cataract, Glaucoma, and others.
 * Cognitive Disability Profile: this profile provides various assistive
   features to help users with cognitive disabilities such as Autism, Dyslexia,
   CVA, and others, to focus on the essential elements more easily.
 * ADHD Friendly Profile: this profile significantly reduces distractions and
   noise to help people with ADHD, and Neurodevelopmental disorders browse,
   read, and focus on the essential elements more easily.
 * Blind Users Profile (Screen-readers): this profile adjusts the website to be
   compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A
   screen-reader is installed on the blind user’s computer, and this site is
   compatible with it.
 * Keyboard Navigation Profile (Motor-Impaired): this profile enables
   motor-impaired persons to operate the website using the keyboard Tab,
   Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M”
   (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to
   jump to specific elements.

Additional UI, design, and readability adjustments
 1. Font adjustments – users can increase and decrease its size, change its
    family (type), adjust the spacing, alignment, line height, and more.
 2. Color adjustments – users can select various color contrast profiles such as
    light, dark, inverted, and monochrome. Additionally, users can swap color
    schemes of titles, texts, and backgrounds with over seven different coloring
    options.
 3. Animations – epileptic users can stop all running animations with the click
    of a button. Animations controlled by the interface include videos, GIFs,
    and CSS flashing transitions.
 4. Content highlighting – users can choose to emphasize essential elements such
    as links and titles. They can also choose to highlight focused or hovered
    elements only.
 5. Audio muting – users with hearing devices may experience headaches or other
    issues due to automatic audio playing. This option lets users mute the
    entire website instantly.
 6. Cognitive disorders – we utilize a search engine linked to Wikipedia and
    Wiktionary, allowing people with cognitive disorders to decipher meanings of
    phrases, initials, slang, and others.
 7. Additional functions – we allow users to change cursor color and size, use a
    printing mode, enable a virtual keyboard, and many other functions.

Assistive technology and browser compatibility

We aim to support as many browsers and assistive technologies as possible, so
our users can choose the best fitting tools for them, with as few limitations as
possible. Therefore, we have worked very hard to be able to support all major
systems that comprise over 95% of the user market share, including Google
Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS, and NVDA
(screen readers), both for Windows and MAC users.

Notes, comments, and feedback

Despite our very best efforts to allow anybody to adjust the website to their
needs, there may still be pages or sections that are not fully accessible, are
in the process of becoming accessible, or are lacking an adequate technological
solution to make them accessible. Still, we are continually improving our
accessibility, adding, updating, improving its options and features, and
developing and adopting new technologies. All this is meant to reach the optimal
level of accessibility following technological advancements. If you wish to
contact the website’s owner, please use the website's form

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