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Simply Smart Service Desk Solutions

• Adopt and Adapt Industry Best Practice – ITIL aligned.
• Super-fast data entry with logical user interface.
• Industry metrics out of the box with powerful MI reporting.
• Set up and run in hours with point and click configuration.
• Secure, High Availability, GDPR compliant service – ISO 9001, ISO 27001, Cyber
Essentials

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IT SERVICE MANAGEMENT


CUSTOMER SERVICE DESK


HR – EMPLOYEE RELATIONS


FACILITIES MANAGEMENT


ENTERPRISE SERVICE DESK (ERM)


AGILE SERVICE DESK


CLICK AND PLAY SERVICE DESK

Cloud based, award winning and easy of use service management software for the
real world. Simplisys Service Desk offers  flexible solutions for small support
teams up to large teams with enterprise level features:

 * Manage multiple data channels from one easy to use interface.
 * Roles based access to tickets.
 * Email integration with automated ticket creation and acknowledgements.
 * Feature rich reporting tool and dynamic dashboards.
 * Customer Portal theme-able by Department / Customer organisation.
 * Powerful but simple to create business rules and workflows to drive
   automation.

We think we have achieved this and more, see what our customers think.

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SIMPLISYS HELPS ALL TYPES OF ORGANISATIONS TRANSFORM THEIR FRONT LINE HELP DESK
AND SUPPORT DESK OPERATIONS

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PATIENT REFERRAL SYSTEM



SimpliSys took all of Breast Cancer Now’s requirements in their stride,
endeavoured to understand their point of view and were committed to offer the
best solution to make sure that the new system is not only fit for purpose, but
also user-friendly and scalable for the future.



Read the case study »


BRANSTON



Read how investment in Simplisys helped Branston, which employs over 700 people
across its three sites - in Lincoln, Scotland and the South West and handles
over 350,000 tonnes of potatoes a year and supplies some of the largest retail,
wholesale and food manufacturing customers in the UK maintain the status of
market leader.



Read the case study »


BOSTON DUVET AND PILLOW COMPANY



BDPC previously had no formal support system in place; issues were tracked in an
adhoc manner with endless corridor kidnapping. Ric Chapman, IT Manager said “we
had no metrics, so we couldn’t measure how well we were doing, or even if we had
enough resources/staff to cope”.



Read the case study »


SUE RYDER



Sue Ryder provides approximately 2.7 million hours of care to thousands of
people every year, operating from 7 Hospices and 5 Neurological units, 4
offices, and 460 Retail outlets and Regional offices employing approximately
3000 staff and 11,000 volunteers.
The charity has experienced growth in recent years. Supporting this growth from
an IT investment point of view is particularly challenging as Paul Fitzpatrick
confirmed; “Getting best value for money is not as simple as it sounds, from an
IT point of view we need to invest in future-proof technology with partner
vendors we can trust to deliver on-time and at a reasonable cost”.



Read the case study »

> After considering over a dozen potential providers and solutions, Breast
> Cancer Now made the decision to work with SimpliSys to implement their system,
> with additional custom development to match their requirements.

> “Simplisys clearly stood out against the others, the system is simple to use
> and allows for very quick data entry with a unique Rapid Logging feature"

> We tested a number of solutions thoroughly, Simplisys being the only vendor to
> come and meet with us and take us through the product by focusing on the
> particular areas of interest to us. Simplisys stood out as a mid-tier product
> incorporating some high-tier functionality, coupled with its ease of use and
> strong ITIL alignment, it was clear to the entire department as an obvious
> choice”.

> “I have used many ITSM solutions in my career and none in my view compete in
> terms of value for money so yes I would recommend the system”.


LATEST NEWS

NEXT GENERATION SERVICE MANAGEMENT – UPDATE

April 24, 2023

We are excited to be getting ever closer to enabling true Enterprise Service
Management (ESM) for small and medium sized businesses with a our new ‘state of
the art’ ESM Solution – the new application enables businesses to set Service
Delivery and Service Management at the core of the Enterprise. Designed using
the latest cloud […]

NEXT GENERATION SERVICE MANAGEMENT

January 27, 2023

Simplisys is pleased to announce the imminent arrival of its new Service
Management solution, which the development team at Simplisys have spent over 12
months developing thus far. The new platform utilises the latest Cloud
technologies, is fully mobile friendly and delivered with a range of OOTB
integrations with key business tools like Teams, AD, […]

SIMPLISYS LTD CONFIRMS LOG4J VULNERABILITY DOES NOT IMPACT CUSTOMERS

October 26, 2022

Simplisys Ltd acknowledges the existence and inherent criticality associated
with the use of the Apache log4j logging framework. Consequentially, we would
like to reassure our customers who are using Simplisys web-based services that
the log4j vulnerability does not impact the quality of our service nor the data
integrity, or the client’s privacy. Simplisys web based […]

SIMPLISYS WELCOMES BCN (BREAST CANCER NOW)

August 25, 2022

BCN have signed a 3 years supply agreement for a Referral Management application
to enable volunteers to screen all referrals to the Charity from Health Care
Professionals. Simplisys is designed from first principles to be highly
configurable which has enabled the Simplisys team led by Augustine to deliver a
solution that meets BCN’s exacting requirements.


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Simplisys ltd
Top Floor
42 High Street
Portishead
Bristol
BS20 6EL



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