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Effective URL: https://www.suncoastcreditunion.com/privacy-policy
Submission: On February 09 via manual from US — Scanned from DE
Effective URL: https://www.suncoastcreditunion.com/privacy-policy
Submission: On February 09 via manual from US — Scanned from DE
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IMPORTANT INFORMATION FOR MEMBERS
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PRIVACY POLICY FOR MEMBERS
At Suncoast Credit Union, trust has always been the foundation of our
relationship with our members. Because you trust us with your financial and
other personal information, and we believe that all personal and financial
information specific to you that you provide through any channel constitutes
personal information, we are committed to respect your privacy and safeguard
that information. In order to preserve that trust, Suncoast Credit Union and its
affiliates pledge to protect your privacy by following the practices outlined
below. It is important for you to know that Suncoast Credit Union does not sell
member information. See Privacy Notice.
This policy covers member information, which means personally identifiable
information about a member or a member's current or former relationship with
Suncoast Credit Union. This policy is provided to you as required by the Federal
Financial Privacy Law (Gramm-Leach-Bliley Act).*
For SITE SECURITY purposes and to ensure that this service remains available to
all users, unauthorized attempts to upload information or change information on
this service are strictly prohibited and may be punishable under the Computer
Fraud and Abuse Act of 1986 and the National Information Infrastructure
Protection Act.
*NCUA Rules and Regulations, 12 CFR Parts 716 and 741.
SECURITY OF INFORMATION IS A PRIORITY
Keeping financial information secure is one of our most important
responsibilities. We value your trust and handle information about you with
care. We limit access to member information to those employees who need to know
that information in order to provide products and services to you or to maintain
your account. Article XVI, Section 2 of the Suncoast Credit Union by-laws
requires its officers, directors, members of committees and employees to "hold
in confidence all transactions of this credit union with its members and all
information respecting their personal affairs."
In addition, we maintain physical, electronic and procedural safeguards to
protect member information. We also continually assess new technology for
protecting information and upgrade our systems when appropriate.
ACCURACY OF INFORMATION
We strive to keep your account records and personal information accurate, and
will respond promptly when we are notified of the need for corrections. If you
see any inaccuracy in your statements or in any other communications from us,
please call us at 1-800-999-5887 or contact us, and we will promptly update or
correct any erroneous information.
COLLECTING INFORMATION
Suncoast Credit Union and it's affiliates collect only relevant information
about our members as allowed or required by law in order for us to conduct the
Credit Union's business and service your accounts. We maintain strict security
procedures to protect your information. Member information that we collect is
categorized into the following types:
1. Information about your identity that we receive from you on your account
applications and other forms. We may keep this information so that we can
provide the products and services you request.
2. Information about your transactions and account experience with us and our
affiliates
3. Information from a consumer credit report
4. Information from other outside sources regarding employment, credit or other
relationships with you or verifying representations made by you such as
employment history, etc.
SHARING OF INFORMATION WITH COMPANIES THAT WORK WITH US
In order to conduct the business of the Credit Union, we may share your member
information with companies that work with us to provide you products and
services that you've requested or already have with us. We share the information
needed to provide those products and services and to provide quality member
service. Some of these companies may include financial service providers such as
insurance companies and payment processing companies and nonfinancial companies
such as check printing, statement processing and data processing companies.
Suncoast Credit Union and its affiliates may also work closely to offer products
and services to meet member needs. As a result, we may also share your nonpublic
personal information with each other as permitted by law.
To protect our members' privacy, we only work with companies that agree to
maintain strong confidentiality protections and abide by the Credit Union's
Privacy Policy and use the information only to provide those services prescribed
by Suncoast Credit Union.
DISCLOSING INFORMATION IN OTHER SITUATIONS
We may also disclose your personal financial information to credit bureaus and
similar organizations as permitted by law and to comply with any court order or
applicable laws or regulations and when you give us your written permission.
This may include a disclosure in connection with a subpoena or similar legal
process, a fraud investigation, recording of deeds and mortgages in public
records or an audit or examination.
INFORMATION SHARING RESTRICTIONS
Other than the disclosures referenced above, Suncoast Credit Union will not
release, share or sell your nonpublic personal information to any unaffiliated
third parties.
HOW YOU CAN HELP PROTECT YOUR PRIVACY
Your Credit Union is committed to protecting the privacy of its members. Members
can help by following these simple guidelines:
* Protect your account numbers, plastic card numbers, PINs or passwords. Never
keep your PIN with your card which can provide free access to your accounts
if your card is lost or stolen.
* Use caution when disclosing your account numbers, social security numbers or
other personal information to other persons. If someone calls you explaining
the call is on behalf of the Credit Union and asks for your account number,
you should beware. Official Credit Union staff will have access to your
information and will not need to ask for it.
* Keep your information with us current. If your address or phone number
changes, please let us know. It is important that we have current information
on how to reach you. If we detect potentially fraudulent or unauthorized
activity or use of an account, we will attempt to contact you immediately.
KEEPING UP-TO-DATE WITH OUR PRIVACY POLICY
Suncoast Credit Union will provide notice of our privacy policy to all members.
This policy may change from time to time, but you will always be able to view
our current policy at our web site at suncoastcreditunion.com or contact us for
a copy at 1-800-999-5887.
REDUCING DIRECT MARKETING FROM OTHER COMPANIES
If you would like to reduce the amount of advertising you receive from companies
other than Suncoast Credit Union, you can write to the following agencies:
For advertising received by mail:
Mail Preference Service
DMA Mail Preference Service
P.O. Box 643
Carmel, NY 10512
For advertising received via telephone:
Telephone Preference Service
DMA Telephone Preference Service
P.O. Box 1559
Carmel, NY 10512
Be sure to include complete information about each name, address and telephone
number you would like excluded from these lists. If you have moved within the
past year, remember to include your old address and phone number. The same is
true for name changes and the addresses and phone numbers associated with each
name.
If you would like to have your name taken off all pre-approved credit
solicitations, you can write to the following credit reporting bureaus or call
1-888-5OPTOUT (888-567-8688). Be sure to include your full name, full address,
social security number and signature.
Equifax Information Services LLC
P.O. Box 740123
Atlanta, GA 30374-0123
Trans Union
Name Removal Option
P.O. Box 505
Woodlyn, PA 19094
INTERNET SECURITY
Encryption - When you apply online for accounts or services, personal
information obtained via applications is protected through a "secure session"
established with industry standard technology - Transport Layer Security (TLS).
To find out more about TLS, click here.
All inquiries and transactions done via our Internet home banking site, SunNet,
are secured through TLS.
Email - Regular non-encrypted Internet email is not secure. Messages sent via
the contact us link from our website are not secure and should never contain any
personal or sensitive information such as account numbers, passwords or balance
information. Our staff will never reply back to these email messages with
confidential member information.
Email messages initiated through our Internet home banking product - SunNet -
are secured through TLS.
Cookies - In order to make your use of our website more efficient and user
friendly, "cookies" are used as a part of our interaction with your browser. A
"cookie" is a small test file placed on your hard drive by our web server that
helps our site to be much more intuitive when you request information. We do not
use the information collected by these "cookies" for any other purposes.
Suncoast cooperates with some third parties to offer a greater array of products
and services to our members. These partnerships are often links out to their
website and may require a "cookie" for their site to perform properly. You can
configure your preferences or options in your browser to warn you when "cookies"
are required to fulfill your request. You will have the option not to accept the
use of the "cookie"; however, that portion of the site may not function
properly.
Children - We do not knowingly market or solicit information from minors. Our
site has an educational section for children, but we rely on the parent's
involvement to assist children in using this portion of the site.
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SUNCOAST CREDIT UNION
P.O. Box 11904 Tampa, FL 33680
MEMBER CARE CENTER
1-800-999-5887
ROUTING NUMBER
263 182 817
Your Savings Federally Insured to at least $250,000 and backed by the full faith
and credit of the United States Government National Credit Union
Administration. Equal Housing Opportunity. Copyright 1999 – 2022 Suncoast Credit
Union. Privacy Policy
Suncoast Credit Union Accessibility Statement
Purpose
Since early 2017 and as part of Suncoast's commitment to accessibility for
persons with disabilities, Suncoast has been working to modify and update all of
its core web page material and mobile application material to include enhanced
features for improved accessibility. Suncoast is committed to making reasonable
modifications to its web pages and mobile application as requested by our
members or otherwise as planned within Suncoast’s website and mobile application
remediation plan. So, while Suncoast works to improve the accessibility of its
online environment, please pardon our digital "dust."
Contact
If during Suncoast's remediation you encounter a web page or element of our
mobile application that is difficult to access, please contact us. For that
purpose, Suncoast has created a process for investigating and responding to your
accessibility concerns and/or questions. If you would like to contact us, please
do so from our Contact Us page.
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