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EUROPEAN AWARD-WINNING CUSTOMER SERVICES

Contact Us
 * About
   
   Our Mission
   
   We’re passionate about our business and that passion is channelled into
   providing customer service excellence.
   
   Our people
   
   Meet the Ventricans, our team of Superheroes
   
   Our facilities
   
   Voted one of the best contact centre working environments in Europe!
   
   Homeworking
   
   Our significant homeworking capability ensures superb resilience and
   scalability.
   
   Brand Advocates
   
   Ventrica is the contact centre partner of choice for a host of International
   'Blue Chip' brands.
   
   Awards & Accreditations
   
   Internationally recognised for customer experience excellence

 * Services
   
   CX Outsourcing
   
   Efficiently enhance customer experience through strategic outsourcing.
   
   Omnichannel Customer Experience
   
   Connect with your customers on the channel that matter to them
   
   Digital Transformation
   
   Empowering customer interactions with innovative digital transformations for
   enhanced experiences.
   
   Multilingual Call Centre
   
   Our multinational team can provide exceptional service to your customers
   across the world.
   
   CX Consulting
   
   We help companies who are looking to improve and even transform the way they
   run their contact centre operation.
   
   Offshore Customer Services
   
   Providing international clients with a well-established offshore BPO
   outsourcing option

 * Solutions
   
   Ventrica AI
   
   Revolutionising Customer Experience with AI: The Future of CX
   
   Customised CSAT
   
   Collect feedback from customers after their engagement with the contact
   centre.

 * Industries
   
   Retail
   
   Transforming retail with personalised customer experiences.
   
   Food and Drink
   
   Intelligent Solutions for Food, Restaurant & Beverage Customer Service
   
   Luxury
   
   Exceptional luxury brands require tailored solutions to provide a memorable
   customer experience.
   
   Financial services (FCA)
   
   Your FCA approved customer experience agency.
   
   Housing
   
   A trusted partner for housebuilders, estate agents, and care communities for
   over a decade.
   
   Logistics
   
   Leaders in logistics market customer experience, not only on the buying
   journey but crucially in after-care.

 * Resources
   
   News
   
   Keep up-to-date with everything that’s going on at Ventrica.
   
   Videos
   
   Our video gallery is packed full of great content, from company insights, to
   staff testimonials and product overviews.
   
   Topics & Whitepapers
   
   Our topics give you actionable tools and advice that result in better
   experiences for your customers.
   
   Articles
   
   Customer experience articles, insights and trends.

 * Join us
 * Contact Us


THE CUSTOMER EXPERIENCE SPECIALISTS

Together, We Are Ventrica


PROVIDING INTELLIGENT SOLUTIONS THAT HELP BRANDS BUILD STRONGER CUSTOMER
RELATIONSHIPS

Ventrica is the trusted customer service and customer experience partner of
choice for some of the world’s best-known brands.

As an innovative customer service outsourcer, we lead rather than follow,
developing our own software and technologies such as Ventrica AI and Ventrica
CSAT that blazes a trail in the very latest digital communication technologies
and techniques.

Our talented CX staff are unrivalled brand ambassadors for our clients. It’s why
we’re renowned and recognised as one of Europe’s leading customer management
outsourcers, chosen by brands who are looking for more than just a customer
service partner.

So, if you’re as passionate about customer service as we are, and you want a
partner who will help transform your end-to-end customer experience, then we’d
love to hear from you!



Ventrica – more than just your customer service partner.


WINNER

MOST EFFECTIVE APPLICATION OF TECHNOLOGY – EUROPE 2022


WINNER

OUTSOURCED CONTACT CENTRE OF THE YEAR – EUROPE 2022


WINNER

BEST SMALL CUSTOMER SERVICE TEAM WITH CHARLOTTE TILBURY – EUROPE 2021


A GLOBAL ECO-SYSTEM OFFERING WORLD-CLASS CUSTOMER SERVICE


WE HAVE THE SOLUTIONS AND THE LOCATIONS TO SUIT YOUR NEEDS

Ventrica offers clients a range of locations, language skills, and pricing
structures across a wide range of potential regions that will offer growth
opportunities for Ventrica’s customers. The Ventrica global eco-system.

Viewed through a single pane of glass, we will provide a real-time view of
resources across the globe, creating the ability to gain access to markets and
resources that deliver an outstanding customer experience, and cost
efficiencies, aligned with the client brand, and retain the importance of a true
partnership approach at the core of the solution.

Contact us today


YOU MAY KNOW VENTRICA AS A LEADING FIGURE IN BUSINESS PROCESS OUTSOURCING OUR CX
CHANGE PARTNER

Ventrica now has expanded its reach to offer bespoke software solutions to the
technology marketplace.



Our in-house developers, working with globally recognised hospitality and retail
clients, have developed a suite of software products that can be used by any
Contact Centre or on-seller and integrated with existing systems to enhance
customer experience.

Contact us today


VENTRICA AI

Ventrica A.I. is custom-built artificial intelligence software to specifically
meet the needs of Contact Centres faced with a volume of unstructured contacts,
tickets and client questions. This includes AI classification, AI summarisation
and an AI FAQ bot.

Learn more Ventrica AI


VENTRICA CUSTOMISED CSAT

Ventrica Customised CSAT is specifically designed to collect feedback from
customers after their engagement with the contact centre, providing valuable
insights into their overall experience. This helps businesses stay ahead of
their competition and fosters customer loyalty.

Discover Ventrica CSAT



THE FUTURE OF CX ANALYTICS

This insightful document explores the evolving landscape of CX measurement,
shedding light on the shift from traditional survey-based methodologies to
cutting-edge predictive analytics.

Download white paper now



LATEST NEWS

Ventrica raises funds for Niall Stringer Foundation.

11/01/24

Over £4000 was raised for the Niall Stringer Foundation by Ventrica staff in
December 2023.

News
Is it really possible to predict customer behaviour?

09/01/24

Why do some brands have the ability to know what will happen or what will appeal
to customers long before others do?

News
What is Conversational Analytics and Why is It So Powerful for Transforming Your
CX?

14/12/23

If you want to know what you’re doing right or wrong in your business, your
customers are the best people to ask.

Articles
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