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1. Blog Home
2. Emerging Threats
3. Norton email scams: Answers to Your Frequently Asked Questions (FAQs)
Emerging Threats
NORTON EMAIL SCAMS: ANSWERS TO YOUR FREQUENTLY ASKED QUESTIONS (FAQS)
* Clare Stouffer
* June 14, 2023 3 min read
Some Norton customers and other folks have received suspicious emails and are
now asking themselves, “Is this email legitimate?” Leveraging Norton’s trusted
name in Cyber Safety, scammers are impersonating Norton through fake emails
designed to trick consumers and steal their money and personal information. Keep
reading to learn how to tell the difference between scam emails and authentic
communications. And get a comprehensive cybersecurity tool to help protect
against online scams.
Get Norton 360 Deluxe
Some scam emails warn recipients that their Norton subscription was renewed or
include a fake invoice that payment for their subscription was successful.
Others warn that the recipient’s computer was infected or their antivirus
settings have expired.
You might have questions about how to identify the scam, how it works, and what
to do if you are tricked. Find answers to those questions and a few helpful tips
below.
Quick tips
* A healthy amount of skepticism when reviewing any email, text, or phone call
can help you avoid falling victim to a scam.
* If you have a suspicious email with Norton branding in your inbox, do not
respond, download attachments, or click on any links in the email. First, go
to this verification link to find out if the email is legitimate.
* For an overview of other Norton or LifeLock email scams, check out this
article.
* To report a Norton email scam, forward the email here as an attachment:
spam@nortonlifelock.com.
FAQS (FREQUENTLY ASKED QUESTIONS)
HOW DOES THE RECENT NORTON SCAM WORK?
Scammers send you an email saying your Norton account is expiring or it is time
to renew your subscription. The fraudulent message may ask you to call a bogus
customer support number or urge you to click on a link. The goal is to steal
your money or personal information.
HOW DO I TELL IF THE EMAIL IS LEGITIMATE OR FAKE?
Scam emails often look genuine because they may closely copy Norton branding and
style. If you are suspicious of the email, you can contact Norton directly or
access the membership portal. Clues that indicate an email is fraudulent include
misspellings, urgency, or threat. If you are not sure if the email you have
received is real, here are some tips to help. You can also try Norton Genie free
scam detector tool to help detect if the email is a scam.
WHAT ARE SIGNS OF A SCAM EMAIL?
Scam emails can include warnings about expired antivirus settings or an
infection on your computer. They can also falsely state your Norton subscription
was renewed and may include a fake invoice or billing information. Most include
an urgent request that you contact someone, ask you to sign on to a fraudulent
site, open an attachment, call an 800 number, or respond with personal or
account information.
IS IT SAFE TO CALL THE CUSTOMER SUPPORT LINE IN THE EMAIL?
No. Scam emails that include a customer support number will connect you to a
scammer. Any information you provide — personal or payment — will likely lead to
financial loss or identity theft.
HOW ELSE DO SCAMMERS IMPERSONATE NORTON?
You might receive phony scam emails, text messages, and phone calls. Scammers
may seek to steal your sensitive personal information or money through some form
of payment. Whether you are a Norton customer or not, it is smart to learn about
phishing emails and texts.
WHAT IS NORTON DOING ABOUT SCAMS USING THE NORTON BRAND?
Norton works to block, shut down, and prevent this abuse. Keep in mind, scammers
develop new ways to avoid detection and defraud people.
HOW DO I VERIFY THAT AN EMAIL FROM NORTON IS LEGITIMATE?
You can find help by going to this go to this verification link to find out if
the email is legitimate.
Worth noting: Norton uses email or direct mail to keep you informed about the
latest offers, announcements, and product updates from Norton. Norton Affiliates
may also send emails or mails about various offers or promotions on Norton
products. These may contain trademarked Norton images. You should never provide
personal or confidential information to a sender or webpage that you do not know
or trust.
CAN I GET A COMPUTER VIRUS FROM A SCAM EMAIL?
Some spam emails using Norton, LifeLock, or NortonLifeLock names include offers
with fake links to buy or renew antivirus or other security services. Those
links take you to sites controlled by the scammer and could lead to installing
malware on your computer.
WHAT ARE OTHER TIPS TO HELP AVOID NORTON SCAMS?
Be careful when using popular search engines to find customer-support phone
numbers. Why? Scammers run advertising or create websites that result in
fraudulent search engine results, which can also lead to fake tech support phone
numbers. Make sure you access norton.com by typing it directly into your
browser.
WHERE DO I GO FOR LEGITIMATE CUSTOMER SUPPORT?
Navigate directly to the Norton or LifeLock member portal to seek tech support.
You will never receive an unsolicited call from Norton Support to fix issues
with your computer for money. When in doubt, type support.norton.com in your
browser bar to get help.
WHAT IF I'VE BEEN A VICTIM OF A NORTON EMAIL SCAM?
If you have been tricked into clicking a suspicious link or opening a malicious
file, you need to have your computer examined for malware. Once cybercriminals
have remote access to your computer, the potential for identity theft and
financial losses increase. If possible, use a separate device to locate a
reputable source of technical support, as some malware will prevent you from
browsing to a legitimate antivirus site.
HOW DO I REPORT A SPAM OR SCAM EMAIL TO NORTON?
Forward the suspected spam or scam email to spam@nortonlifelock.com. A few
things to note:
* In the email subject line, mention the case number provided by Norton Support
(ignore if you do not have one).
* Email submissions are subject to manual or automated review.
* The spam@nortonlifelock.com email address does not send additional updates.
* It is preferred to send the email samples as an attachment to avoid the loss
of key content of the message, which is required for analysis.
Norton analyzes the scam emails you provide to help improve its product and help
keep you Cyber Safe.
GET IRONCLAD ONLINE PROTECTION
As cyber threats evolve, so do we. Norton 360 Deluxe gives you multiple layers
of protection to help keep you safe online, including comprehensive malware
detection, protection against hackers and fake websites, and a VPN to help keep
your online activity private. Secure your digital life today.
Get Norton 360 Deluxe
* Clare Stouffer
* Gen employee
Clare Stouffer, a Gen employee, is a writer and editor for the company’s blogs.
She covers various topics in cybersecurity.
Editorial note: Our articles provide educational information for you. Our
offerings may not cover or protect against every type of crime, fraud, or threat
we write about. Our goal is to increase awareness about Cyber Safety. Please
review complete Terms during enrollment or setup. Remember that no one can
prevent all identity theft or cybercrime, and that LifeLock does not monitor all
transactions at all businesses. The Norton and LifeLock brands are part of Gen
Digital Inc.
CONTENTS
* FAQs (frequently asked questions)
* Get ironclad online protection
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