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Effective URL: https://livevox.com/?utm_campaign=CRM%7CLiveVoxConnect_Webinar_Aug2023%7CCustomer_Prospect%7CWebinar%7CAwareness%7CG...
Submission: On August 28 via api from US — Scanned from DE
Effective URL: https://livevox.com/?utm_campaign=CRM%7CLiveVoxConnect_Webinar_Aug2023%7CCustomer_Prospect%7CWebinar%7CAwareness%7CG...
Submission: On August 28 via api from US — Scanned from DE
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Support Login (844) 207-6663 Products Solutions Partners Resources Company Pricing Plans Search Request a Demo * LiveVox Products * Platform Overview * Omnichannel Engagement * Outbound and Inbound Voice * Contact Center CRM * Self-Service and Automation * Business Phone System * Workforce Engagement * Unified Analytics * View All Products * LiveVox Products * Platform Overview * Omnichannel Engagement * Outbound and Inbound Voice * Contact Center CRM * Self-Service and Automation * Business Phone System * Workforce Engagement * Unified Analytics * View All Products * LiveVox Solutions * Solutions By Business Goal * Solutions By Industry * Solutions By Use Case * View All Solutions * Training Portal * Implementation * Strategic Consulting * Developer Resources * View All Services * LiveVox Solutions * Solutions By Business Goal * Solutions By Industry * Solutions By Use Case * View All Solutions * Training Portal * Implementation * Strategic Consulting * Developer Resources * View All Services * LiveVox Services * Training Portal * Implementation * Consulting Services * Developer Resources * View All Services * LiveVox Services * Training Portal * Implementation * Consulting Services * Developer Resources * View All Services * LiveVox Partners * LiveVox Partners * Reseller Program * Referral Program * Developer Resources * View Partners Overview * LiveVox Partners * LiveVox Partners * Reseller Program * Referral Program * Developer Resources * View Partners Overview * LiveVox Resources * Blog * Resource Library * Success Stories * ROI and TCO Calculators * Upcoming Events * Webinars * Industry Analysts * Help Center * View All Resources * LiveVox Resources * Blog * Resource Library * Success Stories * ROI and TCO Calculators * Upcoming Events * Webinars * Industry Analysts * Help Center * View All Resources * Our Company * About LiveVox * Careers * Leadership Team * Affiliations * In the News * Awards & Achievements * Diversity & Inclusion * Community Outreach * Investor Relations * Contact LiveVox * Learn More About LiveVox * Our Company * About LiveVox * Careers * Leadership Team * Affiliations * In the News * Awards & Achievements * Diversity & Inclusion * Community Outreach * Investor Relations * Contact LiveVox * Learn More About LiveVox Search for: * Platform Overview * Contact Center Platform * Why Cloud * Why LiveVox * Artificial Intelligence * Compliance * Security and Continuity * End-to-End Service Level Agreement * Integrations and Business Apps * APIs * Platform Overview * Contact Center Platform * Why Cloud * Why LiveVox * Artificial Intelligence * Compliance * Security and Continuity * End-to-End Service Level Agreement * Integrations and Business Apps * APIs * Omnichannel Engagement * Blended Omnichannel * Voice * SMS * Human Text Initiator (HTI®) * Email * Webchat * WhatsApp * AI Virtual Agents * Outbound Campaign Management * Attempt Supervisor * Omnichannel Engagement * Blended Omnichannel * Voice * SMS * Human Text Initiator (HTI®) * Email * Webchat * WhatsApp * AI Virtual Agents * Outbound Campaign Management * Attempt Supervisor * Outbound and Inbound Voice * Outbound Voice * Manual * Automated Dialing System * Human Call Initiator (HCI®) * Preview All * Attempt Supervisor * Inbound Voice * ACD * IVR * Wallboards * Outbound and Inbound Voice * Outbound Voice * Manual * Automated Dialing System * Human Call Initiator (HCI®) * Preview All * Attempt Supervisor * Inbound Voice * ACD * IVR * Wallboards * Contact Center CRM * CRM Capabilities * Contact Center CRM * Configurable Agent Desktop * Integrated Agent Workflows * Agent Scripting * Ticketing * Consent Management * Knowledge Center * Secure Payment Capture * Customer Happiness Index * Segmentation & Targeting * Agent Assist * LiveVox Connect * Contact Center CRM * CRM Capabilities * Contact Center CRM * Configurable Agent Desktop * Integrated Agent Workflows * Agent Scripting * Ticketing * Consent Management * Knowledge Center * Secure Payment Capture * Customer Happiness Index * Segmentation & Targeting * Agent Assist * LiveVox Connect * Self-Service and Automation * Virtual Agents * Chatbots * Workflow Routing / IVR * Knowledge Center * Self-Service and Automation * Virtual Agents * Chatbots * Workflow Routing / IVR * Knowledge Center * Business Phone System * BusinessPhone PBX * VoIP Phone Platform * Hardware / Devices * Business Phone System * BusinessPhone PBX * VoIP Phone Platform * Hardware / Devices * Workforce Engagement * Workforce Engagement Management * Workforce Management * Business Performance & Analytics * Call and Screen Recording * eLearning * Quality & Compliance Management * Speech Analytics * Omnichannel Customer Satisfaction * Work Center * Automated Alerts * Agent Scheduling * Performance & Compliance Dashboard * Workforce Engagement * Workforce Engagement Management * Workforce Management * Business Performance & Analytics * Call and Screen Recording * eLearning * Quality & Compliance Management * Speech Analytics * Omnichannel Customer Satisfaction * Work Center * Automated Alerts * Agent Scheduling * Performance & Compliance Dashboard * Unified Analytics * Speech Analytics * Advanced Search * Automated Scorecards * Call Drivers & Dispositioning * Sentiment Analytics * Customer Journey Analytics * Business Intelligence & Performance Analytics * Wallboards * Unified Analytics * Speech Analytics * Advanced Search * Automated Scorecards * Call Drivers & Dispositioning * Sentiment Analytics * Customer Journey Analytics * Business Intelligence & Performance Analytics * Wallboards * Value-Based Bundles * Two-Way Messaging * Outbound Campaigns & Compliance * Speech Analytics * Inbound Contact Center * AI Virtual Agent * Value-Based Bundles * Two-Way Messaging * Outbound Campaigns & Compliance * Speech Analytics * Inbound Contact Center * AI Virtual Agent * Solutions By Business Goal * Improve Experiences With Actionable Data * Make Agents Successful * Provide Personalized Customer Service * Enhance Customer Experience * Harness The Public Cloud * Optimize with AI & Automation * Solutions By Business Goal * Improve Experiences With Actionable Data * Make Agents Successful * Provide Personalized Customer Service * Enhance Customer Experience * Harness The Public Cloud * Optimize with AI & Automation * Solutions By Industry * Financial Services * Teleservices * Healthcare * Telecom * BPO * Retail * Insurance * Solutions By Industry * Financial Services * Teleservices * Healthcare * Telecom * BPO * Retail * Insurance * Solutions By Use Case * Lead Generation * Collections * Customer Care * Solutions By Use Case * Lead Generation * Collections * Customer Care LiveVox Ranked a Contender Among Top Providers in The Forrester Wave™: Contact Center As A Service, Q1 2023 See Why. Video Player 00:05 00:00 00:14 Use Up/Down Arrow keys to increase or decrease volume. BE A GAME CHANGER TRANSFORM YOUR CONTACT CENTER’S PERFORMANCE WITH A PROVEN CLOUD PLATFORM. Book A Demo Boost Agent Performance Maximize Your ROI Improve Customer Experience ARE YOU CHASING CHANGE? START LEADING IT. Customer communication is evolving rapidly. More channels, more expectations, and way less patience. You’re under pressure to deliver from every angle. Why should the pace of change leave you or your customers behind? Let's Make A Game Plan OUTPERFORM EXPECTATIONS ON EVERY LEVEL LIVEVOX’S CLOUD CONTACT CENTER PLATFORM HELPS YOU REDEFINE CUSTOMER ENGAGEMENT. Maximize Your ROI Boost Agent Performance Improve Customer Experience Empower Your Managers Enhance System Orchestration See The Platform In Action MAXIMIZE YOUR ROI * Get immediate KPI and bottom-line gains starting right now * Use solutions that pay for themselves to free up valuable resources * Reduce friction so you can save money, time, and wasted effort IMPROVE CUSTOMER EXPERIENCE * Give your customers the option to self-service on any channel * Enable your agents to solve customer issues with less effort * Improve customer loyalty and satisfaction in every interaction EMPOWER YOUR MANAGERS * Maximize your team’s potential with strategies that help support customer-first experiences * Make faster, data-backed decisions using powerful analytics pre-integrated across modules * Easily automate agent scoring and training along with customer feedback and sentiment ENHANCE SYSTEM ORCHESTRATION * Configure our modules, APIs, data, and growing partner network to fit your specific needs * Stay on track with the high availability, scalability, and redundancy provided by our cloud platform * Safeguard your business using our industry-leading security protocols and compliance solutions BOOST AGENT PERFORMANCE * Equip agents with a 360° view of each customer to deliver more personalized service * Save time switching between windows with all the tools your team needs in a single screen * Build automated workflows to guide agents using custom scripts and next-best actions WE KNOW LEADING A CONTACT CENTER HAS NEVER BEEN HARDER Our team helps you navigate change with easy-to-use cloud solutions tailored to your business, plus years of hands-on operational expertise. POWERING BILLIONS OF OMNICHANNEL INTERACTIONS EVERY YEAR INDUSTRY-LEADING END-TO-END SLA COVERAGE 229% ROI AND PAYBACK IN LESS THAN 6 MONTHS* *Forrester Total Economic Impact (TEI) Study PROVIDING 24/7 SERVICE, SUPPORT, AND RESOURCES (INCLUDING HOLIDAYS) TRUSTED BY GAME-CHANGING CLIENTS FOR MORE THAN 20 YEARS View Success Stories “THE ABILITY TO HAVE EVERYTHING AVAILABLE ON ONE PLATFORM AND BE ABLE TO NOT HAVE TO WORRY ABOUT THE BACKEND LIKE WE USED TO, WENT A LONG WAY IN OUR DECISION-MAKING PROCESS.” —Daniel Torres | Director of IT, PBFCM “LIVEVOX CAN BE MANAGED WITH RELATIVE EASE. YOU DON’T HAVE TO HAVE A LARGE, TECHNOLOGY SUPPORTING TEAM IN COMPARISON TO AN ON-PREMISE TELEPHONY PLATFORM. UPGRADES ARE ALSO MUCH SIMPLER AND LESS TIME-INTENSIVE.” —Matt Murphy | Director of Workforce Management and Dialing Operations, Best Egg “NO MATTER WHAT THE CHALLENGE IS, WHATEVER THE NEW THING IS BEHIND THE NEXT TURN THAT YOU HAVE TO DEAL WITH IN YOUR BUSINESS, YOU NEED A SOLUTION THAT CAN ADAPT…LIVEVOX IS THERE IN THE BOAT WITH US.” —VP | Workforce Management, Business Servicer “OF ALL THE VENDORS, LIVEVOX SHOWED US THEY UNDERSTOOD WHAT WE WERE TRYING TO DO. THAT GOES A LONG WAY TO HAVE A PARTNER THAT ACTUALLY LISTENS TO US AND UNDERSTANDS WHAT WE WANT TO DO WITH THE TECHNOLOGY.” —Daniel Torres | Director of IT, PBFCM “THEIR CUSTOMER SERVICE AND SUPPORT STAFF ARE TOP-NOTCH. IN OUR LINE OF BUSINESS, WE HAVE TO BE NIMBLE ENOUGH TO TAKE ON NEW CLIENTS AND EXECUTE ON PROJECTS IN SHORT FASHION. LIVEVOX HAS PROVIDED US WITH ALL OF THE TOOLS WE NEED TO ACCOMPLISH THIS.” —Edward A. | Business Analyst, Financial Services “LIVEVOX HAS BEEN AN EXCELLENT PARTNER ALLOWING US TO ADVANCE OUR BUSINESS AND REACH RECORD REVENUE.” —COO, Financial Services “WITH COMPLETE VISIBILITY AND CONTROL ACROSS THE CUSTOMER JOURNEY….WE ARE ABLE TO ENSURE WE RESPECT THE CUSTOMER’S CHANNEL PREFERENCES WHILE LEVERAGING CUSTOMER BEHAVIOR DATA TO DRIVE MORE PRO-ACTIVE AND INTELLIGENT STRATEGIES ACROSS NEW CHANNELS. AS A RESULT WE SAW AN INCREASE OF ~50% IN YEAR OVER YEAR REVENUE.” —Director of Operational Strategies, Business Servicer 1234567 RECOGNIZED BY THE CONTACT CENTER INDUSTRY’S LEADING ANALYSTS View Analyst Recognition FORRESTER THE FORRESTER WAVE™: CONTACT CENTER AS A SERVICE, Q1 2023 See why LiveVox was named a Contender and among 11 of the most significant CCaaS providers according to Forrester. ARAGON RESEARCH 2022 GLOBE™ FOR INTELLIGENT CONTACT CENTERS See why LiveVox was named an Innovator in Aragon Research’s 2022 Globe™ for Intelligent Contact Centers. FORRESTER TOTAL ECONOMIC IMPACT This commissioned study shows a three-year, 229% ROI and payback in less than 6 months. FROST & SULLIVAN BUYERS GUIDE Find out how LiveVox’s unified platform delivers exceptional CX in an evolving digital world. FORRESTER THE FORRESTER WAVE™: CONTACT CENTER AS A SERVICE, Q1 2023 See why LiveVox was named a Contender and among 11 of the most significant CCaaS providers according to Forrester. ARAGON RESEARCH 2022 GLOBE™ FOR INTELLIGENT CONTACT CENTERS See why LiveVox was named an Innovator in Aragon Research’s 2022 Globe™ for Intelligent Contact Centers. FORRESTER TOTAL ECONOMIC IMPACT This commissioned study shows a three-year, 229% ROI and payback in less than 6 months. FROST & SULLIVAN BUYERS GUIDE Find out how LiveVox’s unified platform delivers exceptional CX in an evolving digital world. FORRESTER THE FORRESTER WAVE™: CONTACT CENTER AS A SERVICE, Q1 2023 See why LiveVox was named a Contender and among 11 of the most significant CCaaS providers according to Forrester. ARAGON RESEARCH 2022 GLOBE™ FOR INTELLIGENT CONTACT CENTERS See why LiveVox was named an Innovator in Aragon Research’s 2022 Globe™ for Intelligent Contact Centers. FORRESTER TOTAL ECONOMIC IMPACT This commissioned study shows a three-year, 229% ROI and payback in less than 6 months. FROST & SULLIVAN BUYERS GUIDE Find out how LiveVox’s unified platform delivers exceptional CX in an evolving digital world. THE CLOUD CONTACT CENTER PLATFORM BUILT FOR GAME CHANGERS Blended Omnichannel Communications Contact Center CRM Workforce Engagement Management Meet customers on their channels of choice including Voice, Chat, SMS, and Email, with AI-powered self-service options that exceed expectations. Go To Omnichannel OMNICHANNEL OUTBOUND & INBOUND VOICE OMNICHANNEL HCI® OMNICHANNEL HTI® OMNICHANNEL EMAIL OMNICHANNEL 2-WAY / MASS SMS OMNICHANNEL WEBCHAT OMNICHANNEL INTELLIGENT VIRTUAL AGENTS OMNICHANNEL MULTICHANNEL CHATBOTS OMNICHANNEL WHATSAPP OMNICHANNEL ATTEMPT SUPERVISOR OMNICHANNEL CUSTOMER-CENTRIC CAMPAIGNS OMNICHANNEL BUSINESSPHONE PBX OMNICHANNEL ACD OMNICHANNEL IVR OMNICHANNEL WALLBOARDS Close the cross-channel gap with a CRM made for contact centers and sync channels, customer data, plus ticketing history in a single pane of glass. Go To Contact Center CRM CRM UP-TO-DATE CUSTOMER PROFILES CRM FULL INTERACTION HISTORY CRM SEGMENTATION & TARGETING CRM CONFIGURABLE AGENT DESKTOPS CRM AGENT SCRIPTING CRM TICKETING CRM CONSENT MANAGEMENT CRM SECURE PAYMENT CAPTURE (SPC) CRM KNOWLEDGE CENTER CRM INTEGRATED AGENT WORKFLOWS CRM CONSENT MANAGEMENT CRM SECURE PAYMENT CAPTURE (SPC) Keep your people happy and high-performing with tools and strategies that boost productivity, quality, and compliance across the board. Go To Workforce Engagement Management WEM WORKFORCE MANAGEMENT WEM OMNICHANNEL CSAT WEM COACHING & ELEARNING WEM BUSINESS & PERFORMANCE ANALYTICS WEM SPEECH ANALYTICS WEM CALL & SCREEN RECORDING WEM QUALITY & COMPLIANCE MANAGEMENT CRM CONFIGURABLE AGENT DESKTOPS & WORKFLOWS YOU CHANGE THE GAME, WE SHOW YOU HOW 1 SEE OUR CLOUD PLATFORM IN ACTION View a live demo now or later when it’s convenient for you. 2 FIND OUT IF WE’RE A FIT We listen, ask questions, and personalize a plan for your business. 3 DELIVER GAME-CHANGING RESULTS Outperform expectations with technology that’s actually easy to use and optimize. WE HELP YOU SEE OPPORTUNITY AND THEN SEIZE IT. Keeping up with the pace of change in customer communications is a constant challenge. With LiveVox’s cloud contact center platform, you can redefine customer engagement and deliver game-changing performance. Why Choose LiveVox? L GET OUR FREE GUIDE AND START CHANGING THE GAME Download The PDF SEE HOW IT WORKS REQUEST A DEMO OF THE LIVEVOX PLATFORM CUSTOMER SUPPORT (888) 477-3448 PRODUCT INQUIRIES (844) 207-6663 GENERAL INQUIRIES (415) 671-6000 CONNECT WITH OUR TEAM TODAY IF YOU NEED: * To implement a cloud solution that offers the latest capabilities, unlimited capacity, and more flexibility. * To switch to a unified omnichannel platform that transforms the agent and customer experience. * To close the loop between 100% auditing, quality management, and agent performance improvement. First name* Last name* Work Email* Phone I'd like a demo of: (multiple choice) * Inbound & Outbound Voice * Omnichannel / AI * Unified CRM * Speech Analytics * Workforce Engagement Management Lead Source By filling out this form you are agreeing to LiveVox's Privacy Policy and Terms of Use. 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