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URL:
https://www.iresearchservices.com/privacy-policy/
Submission: On October 29 via api (October 29th 2023, 5:51:08 am UTC) from OM — Scanned from GB

Form analysis
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        <option value="Head of Content Marketing">Head of Content Marketing</option>
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Text Content

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 * About Us
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   * THOUGHT SOCIETY™
   
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     * NEWS AND INSIGHTS
     
     * News and Articles
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 * Flagship Event
 * Contact Us
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   * CONTACT US
   
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   * Awards and Recognition
   * Careers
   * Memberships




PRIVACY POLICY

 * Trust Center
   * DPO Message
   * Privacy Policy
   * Cookie Policy
   * Data Processing Addendum (DPA)
   * Customer Standard Contractual Clauses (SCC) (Controller to Processor)
   * iResearch and the GDPR
   * iResearch and the CCPA
   * iResearch and the Australian Privacy Act and Principles
   * iResearch and Brazil’s LGPD
   * iResearch and Canada’s PIPEDA
 * Security
   * iResearch Global Information Security Policy (GISP)
 * Compliance & Certifications
   * GDPR & Privacy
   * Information Security Management System
   * Quality Management System


 * TRUST CENTER

 * DPO Message
 * Privacy Policy
 * Cookie Policy
 * Data Processing Addendum (DPA)
 * Customer Standard Contractual Clauses (SCC) (Controller to Processor)
 * iResearch and the GDPR
 * iResearch and the CCPA
 * iResearch and the Australian Privacy Act and Principles
 * iResearch and Brazil’s LGPD
 * iResearch and Canada’s PIPEDA


 * SECURITY

 * iResearch Global Information Security Policy (GISP)


 * COMPLIANCE & CERTIFICATIONS

 * GDPR & Privacy
 * Information Security Management System
 * Quality Management System


INTRODUCTION

iResearch Services is responsible for how it holds your personal information.
When we say “we” in this notice, this means iResearch Services Pvt. Ltd., India
and its 100% wholly owned subsidiaries. We are required by law to look after the
information we hold about you; this notice tells you how we do this.




Personal information is any information which is about you, from which you can
be identified.


WHAT IS DPO?




Data protection Officers (DPO’s) act as an independent advocate for the proper
care and use of customer’s information. The role of a data protection officer
was formally laid out by the European Union as part of its General Data
Protection Regulation (GDPR). The data protection officer keeps up on laws and
practices around data protection, conducts privacy assessments internally, and
ensures that all other matters of compliance pertaining to data are up-to-date.





WHAT PERSONAL INFORMATION WE MIGHT HOLD ABOUT YOU?




We don’t process any special category data and only Common category data.

 * Your full name, photograph.
 * Your work/home address, work/home telephone number, and mobile number;
 * Your work/personal email address;
 * Device ID, including IP address;
 * Browser and device information, including operating system;
 * Aggregated information such as “click stream” information such as entry and
   exit points for the Websites (including referring URLs or domains), certain
   Websites traffic statistics, page views, and impressions;
 * Geolocation (if using a mobile application and you consent to providing it);







INFORMATION WE RECEIVE FROM, AND SHARE WITH, OTHER PEOPLE OR COMPANIES




We may receive your information from gated downloads, contact us forms, direct
emails, mailers, direct dials, tradeshows, client provided, and/or
subscriptions. This will include your name, email, phone number. We may choose
to contact you from the information you provide us to attend your requests.




We may also gather your personal information from paid or free database
providers and/or social media whom you consented to list your personal
information. These may include wide-ranging licensed & unlicensed databases. We
may choose to contact you from the available personal information for survey
research and/or lead generation with your consent where applicable and you will
always have a right to object to the processing of your data. We may do so on
the directive of our clients, to service their reasonable business requirements.




We may share your data as is necessary to maintain usual course of business
operations, which includes licensed software(s) used by iResearch Services. They
include,

 * Office365 owned by Microsoft is our partner delivering our business suite of
   tools used by our staff to communicate and deliver our core services.
 * Cookie Yes and Open Sense platforms used by our marketing teams to analyse
   data and connect with our current and potential clients.
 * Monday.com owned by Roy Mann and Eran Zinman is a cloud-based project
   collaboration software used by our operations team to manage, measure, store
   and monitor entire operational functions.
 * Mailchimp, a cloud-based marketing automation platform, which is used by our
   teams for email marketing, engaging with our current and potential clients to
   build our brand.






These licenses are granted to individuals who are working with iResearch
Services as a full-time/part-time employee. The servers storing your personal
information might located outside European Economic Area and may change at the
discretion of service providers. We take all steps reasonably and legally
necessary to ensure that your information is safe.




Our websites integrate the use of Cookies. Cookies are small data text files
that are sent from a server computer during a browsing session. Cookies are
typically stored on your computer’s hard drive and are used by Websites to
simulate a continuous connection to that site. To make our site more responsive
to your needs we use cookies to track and manage information relative to your
specific interests. In this way we can tailor our site to your needs, deliver a
better and more personalized service and track the pages on our site that you
visit. The use of cookies automatically identifies your browser to our computers
whenever you interact with our site. Your browser options allow you to disable
cookies. You should note that if you do disable cookies, you may not be able to
access all the services on this site.




Also, when you request pages on our websites, for example, our servers
automatically log your internet protocol (IP) address. The IP address is a
unique number assigned to your computer to identify it whenever you are surfing
the Web. We use the IP address to understand the web pages you visit. The IP
address does not identify you personally, but it allows us to maintain
communications with you as you move about the Website. Generally, these types of
data elements (“Other Information”) do not reveal your identity or do not relate
directly to you or any other individual.




if we are processing your personal data in order to fulfil our contractual
obligations to you, then you can submit a request that we transfer your personal
data to another data controller.





THIRD PARTY




We rely on cloud-based software applications and other technology provided by
other people to handle your information. These include our dialer systems,
survey scripting systems, text and email messaging communications, and
co-ordination tools. The companies we use to deliver these applications are
carefully chosen by us to ensure that your information is kept secure. We may
share your details under special circumstances such as when we believe in good
faith that it is required by law.





THIRD PARTY PROCESSORS




Our carefully selected partners and service providers may process personal
information about you on our behalf as described below:





DIGITAL MARKETING SERVICE PROVIDERS




We periodically appoint digital marketing agents to conduct marketing activity
on our behalf, such activity may result in the compliant processing of personal
information. Our appointed data processors include:




(i) Prospect Global Ltd (trading as SoPro) Reg. UK Co. 09648733. You can contact
SoPro and view their privacy policy here:  http://sopro.io. SoPro are registered
with the ICO Reg: Z123456 their Data Protection Officer can be emailed
at: dpo@sopro.io.





CRM PROVIDER




We have a custom CRM service provider who may access your personal information
for purposes of compliant database maintenance activities. Our appointed data
processors include:
You can contact “App It Simple” at +1 740-848-2535 or email at
support@callhippo.com





HOW WE USE YOUR INFORMATION




We will use the information you give us as is necessary to provide you with the
information and services that you request from us (to service you, and to deal
with any queries you may have). We also use your information to promote the
objects and interests of our company, ensuring the most efficient management and
ensuring that our legal obligations are adhered to; and as a part of our system.
. As we are communicating with you in the context of your corporate activity and
identity and not in relation to your private life, we believe this to be
reasonable and fair behaviour in the context of our audience. Of course, you
will always have the opportunity to object as detailed below. These are known as
“legitimate interests”.





WHERE WE NEED YOUR CONSENT




We will seek your permission if we decide to post any photographs of you on any
of our marketing materials (including our brochures or website); you may
withdraw your permission should you wish.





TRANSFER OF PERSONAL INFORMATION OUTSIDE THE COUNTRY

Sometimes your information will need to be transferred to and stored outside the
EU & UK. We try to limit this, but it may be necessary where, e.g. one of our
suppliers stores your information outside Europe. There are Standard Contractual
Clauses present in such cases which safeguard your information.





YOUR RIGHTS

 * Right to request access to your personal information (a “subject access
   request” or “SAR”) https://www.iresearchservices.com/privacy-dsar.
 * Right to request correction of the personal information that we hold about
   you.
 * Right to request deletion of your personal information.
 * 
 * Right to object to processing of your personal information.
 * 
 * Right to request the restriction of processing of your personal information.
 * 
 * Right to request the transfer of your personal information to another
   organization
 * 
 * Right to complain to the Information Commissioners Office about what we are
   doing with your information: https://ico.org.uk/concerns/.
 * 
 * Right to complain to your respective European DPA about what we are doing
   with your
   information: https://edpb.europa.eu/about-edpb/about-edpb/members_en.







AUTOMATED DECISION MAKING




iResearch Services does not use any automated decision-making tools currently
however in case we do start using it the policy would be updated accordingly.


IN-PERSON EVENT

The event you may attend in person may be recorded and you are consenting to be
filmed.





HOW LONG WE KEEP YOUR PERSONAL INFORMATION FOR




We will not keep any personal information about you for any longer than is
necessary. We follow a personal data retention policy which determines how long
we keep specific types of personal information. For further information you can
contact privacy@iresearchservices.com. For any data provided to us by our
clients, we are governed by their data retention rules as specified by them.





LINK TO OTHER WEBSITES




We may publish content our website from other sites, this privacy notice does
not cover to other websites and organizations. We encourage you to read the
privacy statements on the other websites you visit.





CALIFORNIA CONSUMER PRIVACY ACT (CCPA)




We at iResearch Services value your privacy, that is why we have taken the
necessary precautions to follow the California Consumer Privacy Act (CCPA). You
can opt-out of the processing of your data any time with effect for the future
Right to Opt Out. CCPA gives consumers the ability to direct a business not to
sell/share their personal information to a third party. Additionally, you can
make use of your rights under the CCPA by contacting us
at privacy@iresearchservices.com.





CHANGES TO THIS PRIVACY NOTICE




We may change this notice. Please be sure you are aware of these policy terms
while you use our site. should our terms change, these will be shown on this
page.





CONTACT US IF YOU HAVE FURTHER QUESTIONS




If you have any questions about this notice, then please speak to your project
manager, sales representative. We have a Data Protection Co-Ordinator, Siddharth
Srinivasan, who can explain in more detail how your information is looked after.
Our Data Protection Officer has overall responsibility for your information, if
you need further information, please email dpo@iresearchservices.com





EU REPRESENTATIVE

The contact details for our EU Representative are as below

Company Name: Instant EU GDPR Representative Ltd
Name: Adam Brogden
Email: contact@gdprlocal.com
Tel+ 353 15 549 700

DSAR Link: https://www.iresearchservices.com/privacy-dsar

EU Dublin Address: INSTANT EU GDPR REPRESENTATIVE LIMITED Office 2 12A Lower
Main Street, Lucan Co.
Dublin K78 X5P8 Ireland




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